CN110417647A - Email processing method, device, computer equipment and storage medium - Google Patents
Email processing method, device, computer equipment and storage medium Download PDFInfo
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- CN110417647A CN110417647A CN201910738672.5A CN201910738672A CN110417647A CN 110417647 A CN110417647 A CN 110417647A CN 201910738672 A CN201910738672 A CN 201910738672A CN 110417647 A CN110417647 A CN 110417647A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/42—Mailbox-related aspects, e.g. synchronisation of mailboxes
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/48—Message addressing, e.g. address format or anonymous messages, aliases
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Abstract
This application provides a kind of email processing method, device, computer equipment and storage mediums, wherein this method comprises: obtaining mail to be forwarded；It determines that mail to be forwarded and history forwarding by mail concentrate multiple similarities for being forwarded mail, obtains multiple similarity values；The corresponding forwarding address for being forwarded mail of maximum similarity value in multiple similarity values is determined as to the forwarding address of mail to be forwarded.The timeliness and accuracy of mail treatment can be improved in above-mentioned mail treatment mode, saves human cost.
Description
Technical field
This application involves field of computer technology, in particular to a kind of email processing method, device, computer equipment and deposit
Storage media.
Background technique
Notes mailbox is a kind of for handling the mailbox software of mail of IBM offer.Compared to this mailbox of Outlook,
Mail format in Notes mailbox is more special, the format that text has complete document attachment to be mingled with, and cannot use common postal
Part agreement carries out background process.If carrying out background process with the back office interface of Notes mailbox, mail format entanglement will lead to.
In addition, Notes mailbox further includes the supervisor's system being integrated in Notes mailbox software.Supervisor's system is a kind of under task
It reaches, the system of progress control and processing result confirmation.Supervisor's system does not have back office interface, can only foreground interface operation.
Currently, the mail that public Notes mailbox receives usually requires manually to go to handle and distributes mail.Therefore postal is received
When part, staff can give email relaying to particular procedure people, also need separately to create supervisor's task again later.By superintending and directing
System is done to be managed collectively the progress for monitoring each task.However, when mail in artificial treatment Notes public mailbox, due to
Number of mail is numerous, thus it is low to handle timeliness；Simultaneously as email type is more, it is easy to appear the feelings of email relaying error
Condition.
In view of the above-mentioned problems, currently no effective solution has been proposed.
Summary of the invention
The embodiment of the present application provides a kind of email processing method, device, computer equipment and storage medium, existing to solve
There is the problem of mail treatment low efficiency in technology.
The embodiment of the present application provides a kind of email processing method, comprising: obtains mail to be forwarded；Determine mail to be forwarded
Multiple similarities for being forwarded mail are concentrated with history forwarding by mail, obtain multiple similarity values；It will be in multiple similarity values
The corresponding forwarding address for being forwarded mail of maximum similarity value is determined as the forwarding address of mail to be forwarded.
In one embodiment, obtaining mail to be forwarded includes: the mail to be forwarded for receiving client and sending；Correspondingly,
The corresponding forwarding address for being forwarded mail of maximum similarity value in multiple similarity values is being determined as mail to be forwarded
After forwarding address, further includes: determining forwarding address is sent to client, so that client is according to determining forwarding
Location forwards mail to be forwarded.
In one embodiment, multiple the similar of mail is forwarded determining that mail to be forwarded and history forwarding by mail are concentrated
Degree, after obtaining multiple similarity values, further includes: obtain the corresponding supervisor's information for being forwarded mail of maximum similarity value；It will
Supervisor's information is sent to client, so that client is that mail creation to be forwarded supervises and manage task according to supervisor's information.
In one embodiment, it determines that mail to be forwarded and history forwarding by mail are concentrated and multiple is forwarded the similar of mail
Degree, obtains multiple similarity values, comprising: the object vector of mail to be forwarded is generated according to mail to be forwarded and preset dictionary
Matrix；It calculates object vector matrix and history forwarding by mail concentrates the similarity between multiple vector matrixs for being forwarded mail,
Obtain multiple similarity values.
In one embodiment, by the corresponding forwarding for being forwarded mail of maximum similarity value in multiple similarity values
Location is determined as the forwarding address of mail to be forwarded, comprising: is determined as the maximum similarity value of value in multiple similarity values most
Big similarity value；Determine whether maximum similarity value is greater than preset threshold；Determining maximum similarity value greater than preset threshold
In the case of, the corresponding forwarding address for being forwarded mail of maximum similarity value is obtained from database；The forwarding address of acquisition is true
It is set to the forwarding address of mail to be forwarded.
In one embodiment, after determining whether maximum similarity value is greater than preset threshold, further includes: determining most
Big similarity value generates notification information, no more than in the case where preset threshold to notify the postal to be forwarded of staff's artificial treatment
Part.
In one embodiment, notification information is being generated, after notifying staff's artificial treatment mail to be forwarded, also
Include: obtain staff for email relaying to be forwarded mail target forwarding address and by target forwarding address store to
In database；Preset dictionary is updated according to mail to be forwarded；History forwarding by mail collection is generated according to updated dictionary
In the multiple vector matrixs for being forwarded mail and mail to be forwarded vector matrix.
In one embodiment, before obtaining mail to be forwarded, further includes: obtain history forwarding by mail and concentrate each turned
It sends out mail and is respectively forwarded the corresponding forwarding by mail of mail, and with will being respectively forwarded the forwarding of the information and each forwarding by mail of mail
Location is stored into database；Word segmentation processing is carried out to the information for being respectively forwarded mail, is respectively forwarded mail after obtaining word segmentation processing
Information, to generate preset dictionary；It is generated according to the information for being respectively forwarded mail after preset dictionary and word segmentation processing
Respectively it is forwarded the vector matrix of mail.
The embodiment of the present application also provides a kind of mail treatment devices, comprising: module is obtained, for obtaining postal to be forwarded
Part；First determining module is obtained for determining that mail to be forwarded and history forwarding by mail concentrate multiple similarities for being forwarded mail
To multiple similarity values；Second determining module, for being forwarded postal for the maximum similarity value in multiple similarity values is corresponding
The forwarding address of part is determined as the forwarding address of mail to be forwarded.
The embodiment of the present application also provides a kind of computer equipment, including processor and refers to for storage processor to be executable
The memory of order, the processor realize the step of email processing method described in above-mentioned any embodiment when executing described instruction
Suddenly.
The embodiment of the present application also provides a kind of computer readable storage medium, is stored thereon with computer instruction, the finger
Order is performed the step of realizing email processing method described in above-mentioned any embodiment.
In the embodiment of the present application, a kind of email processing method is provided, after obtaining mail to be forwarded, is determined wait turn
Hair mail and history forwarding by mail, which are concentrated, is respectively forwarded the similarity of mail, obtains multiple similarity values, and by multiple similarities
The corresponding forwarding address for being forwarded mail of maximum similarity value in value is determined as the forwarding address of mail to be forwarded.Above-mentioned side
In case, the similarity being respectively forwarded between mail is concentrated by determination mail to be forwarded and history forwarding by mail, and according to maximum
Similarity value is corresponding to be forwarded mail to determine the forwarding address of mail to be forwarded, and the automatic forwarding of mail may be implemented, have
The timeliness and accuracy of effect raising mail treatment simultaneously save human cost.Solves existing mail treatment through the above scheme
The technical issues of inefficiency of mode, has reached effective accuracy and reduction for promoting mail treatment efficiency and mail treatment
The technical effect of human cost.
Detailed description of the invention
The drawings described herein are used to provide a further understanding of the present application, constitutes part of this application, not
Constitute the restriction to the application.In the accompanying drawings:
Fig. 1 shows the schematic diagram of the application scenarios of email processing method in one embodiment of the application；
Fig. 2 shows the flow charts of the email processing method in one embodiment of the application；
Fig. 3 shows the interaction figure of the email processing method in one embodiment of the application；
Fig. 4 shows the schematic diagram of the mail treatment device in one embodiment of the application；
Fig. 5 shows the schematic diagram of the computer equipment in one embodiment of the application.
Specific embodiment
The principle and spirit of the application are described below with reference to several illustrative embodiments.It should be appreciated that providing this
A little embodiments are used for the purpose of making those skilled in the art can better understand that realizing the application in turn, and be not with any
Mode limits scope of the present application.On the contrary, it is more thorough and complete to these embodiments are provided so that the application discloses, and
And the scope of the present disclosure can be completely communicated to those skilled in the art.
It will be apparent to one skilled in the art that presently filed embodiment can be implemented as a kind of system, appliance arrangement, method
Or computer program product.Therefore, disclose can be with specific implementation is as follows by the application, it may be assumed that complete hardware, complete soft
The form that part (including firmware, resident software, microcode etc.) or hardware and software combine.
In view of the mail that existing Notes mailbox receives usually requires manually to go to handle and distribute mail, timeliness
Low and easy error, inventors discovered through research that, it can be formed by recording the artificial treatment mode of passing each mail
One knowledge base, for the mail that newly receives from historical knowledge base retrieval process mode, by the maximum history mail of similarity
History processing mode be determined as the processing mode of the mail newly received, and reason mode carries out the mail newly received according to this
Processing can effectively improve the efficiency and accuracy of mail treatment, save human cost.
Based on this, the embodiment of the present application provides a kind of email processing method.Fig. 1 shows postal in one embodiment of the application
The schematic diagram of the application scenarios of part processing method.Wherein, mailbox software can be installed in client.It can portion in mailbox software
There is supervisor's system in administration.Mail to be forwarded can be sent to server by client.After server receives mail to be forwarded, really
Fixed mail to be forwarded and history forwarding by mail concentrate the similarity for being respectively forwarded mail, obtain multiple similarity values.Server obtains
The corresponding forwarding address for being forwarded mail of the maximum similarity value in multiple similarity values and supervisor's information are taken, and by acquisition
Forwarding address and supervisor's information are back to client.After client receives forwarding address and supervisor's information, according to forwarding ground
Location is treated forwarding by mail and is forwarded, and is that mail creation to be forwarded supervises and manage information in supervisor's system according to supervisor's information.Pass through
Automatically processing for mail may be implemented in aforesaid way, can effectively improve mail treatment efficiency, saves human cost.
Above-mentioned mail to be forwarded can be the mail newly received in the mailbox inbox installed in client.History forwarding
Mail collection can be the history forwarding by mail obtained from the mailbox outbox of client.Wherein, include in history forwarding by mail
It is forwarded the information of mail (that is, former mail) and the forwarding address of forwarding by mail.Wherein, the information for being forwarded mail may include
But be not limited at least one of: sender, addressee make a copy for the information such as people, title, text and attachment name.Forwarding by mail
Forwarding address can include but is not limited at least one of: addressee makes a copy for people and the information such as Mi makes a gift to someone.Supervising and manage information can be with
Including but not limited at least one of: the information such as supervisor's task execution people information and supervisor's mission bit stream.
Wherein, above-mentioned server can be single server, be also possible to server cluster or Cloud Server etc.
It is ok, specific group is shaped to the application and is not construed as limiting.Above-mentioned client can be desktop computer, notebook, mobile phone terminal,
PDA etc. as long as being equipped with mailbox software, and can carry out content displaying and receive operation to refer to user or business personnel
The equipment of order is ok, and the presentation of client is formed, the application is also not construed as limiting.
Above-mentioned application scenarios are only illustrative, the application to this with no restriction.In another application scenarios, Ke Yizhi
It connects and is determined in client and be respectively forwarded the similarity of mail in mail to be forwarded and history mail, and similarity value is maximum most
Big forwarding address of the corresponding forwarding address for being forwarded mail of similarity value as mail to be forwarded.
Fig. 2 shows the flow charts of email processing method in one embodiment of the application.Although this application provides such as following
Embodiment or method operating procedure shown in the drawings or apparatus structure, but based on routine or without creative labor described
It may include more or less operating procedure or modular unit in method or apparatus.There is no necessary causes and effects in logicality
In the step of relationship or structure, the modular structure of the execution of these steps sequence or device be not limited to the embodiment of the present application description and
Execution sequence or modular structure shown in the drawings.The device in practice or end product of the method or modular structure are answered
It used time, can be according to embodiment or the connection carry out sequence execution of method shown in the drawings or modular structure or parallel execution
(such as environment or even distributed processing environment of parallel processor or multiple threads).
Specifically, as shown in Fig. 2, the email processing method that a kind of embodiment of the application provides may comprise steps of:
Step S201 obtains mail to be forwarded.
Wherein, mail to be forwarded can be the mail newly received in mailbox inbox.It, can be with after obtaining mail to be forwarded
Extract the information in mail to be forwarded.Wherein, the information of mail to be forwarded can include but is not limited at least one of: outbox
People, addressee make a copy for the information such as people, title, text and attachment name.
Step S202 determines that mail to be forwarded and history forwarding by mail concentrate multiple similarities for being forwarded mail, obtains
Multiple similarity values.
Wherein, history forwarding by mail collection can be the forwarding by mail obtained from mailbox outbox.Wherein, in forwarding by mail
The forwarding address of information and forwarding by mail comprising former mail.Wherein, the information of former mail is to be forwarded the information of mail.It can be with
It determines that mail to be forwarded and history forwarding by mail concentrate multiple similarities for being forwarded mail, obtains multiple similarity values.
Step S203 determines the corresponding forwarding address for being forwarded mail of the maximum similarity value in multiple similarity values
For the forwarding address of mail to be forwarded.
Specifically, the maximum similarity value of value in multiple similarity values is determined as maximum similarity value.By maximum phase
It is determined as the forwarding address of mail to be forwarded like the corresponding forwarding address for being forwarded mail of angle value.Wherein, forwarding address can be with
Including at least one of: addressee makes a copy for people and Mi makes a gift to someone.After determining forwarding address, it can be treated according to forwarding address
Forwarding by mail is forwarded.
In above scheme, respectively it is forwarded by determination mail to be forwarded and history forwarding by mail concentration similar between mail
Degree, and be forwarded mail according to maximum similarity value is corresponding and determine the forwarding address of mail to be forwarded, mail may be implemented
Automatic forwarding, effectively improve the timeliness of mail treatment and accuracy and save human cost.It solves through the above scheme
The technical issues of inefficiency of existing mail treatment mode, has reached effective promotion mail treatment efficiency and mail treatment
Accuracy and the technical effect for reducing human cost.
In some embodiments of the application, obtaining mail to be forwarded may include: the postal to be forwarded for receiving client and sending
Part；Correspondingly, by the corresponding forwarding address for being forwarded mail of maximum similarity value in multiple similarity values be determined as to
After the forwarding address of forwarding by mail, further includes: determining forwarding address is sent to client, so that client is according to really
Fixed forwarding address forwards mail to be forwarded.
Specifically, as shown in Figure 1, server can receive the mail to be forwarded of client transmission.It can be true by server
Fixed mail to be forwarded and history forwarding by mail concentrate multiple similarities for being forwarded and being respectively forwarded mail in mail.Later, it services
Device obtains the corresponding forwarding address for being forwarded mail of the maximum similarity value in multiple similarity values, and by the forwarding of acquisition
Location is sent to client.After client receives forwarding address, mail to be forwarded can be forwarded according to determining forwarding address.
For example, RPA (Robotic Process Automation, the robot process automation software) software installed in client can
To receive the forwarding address of server transmission.RPA software operates the mailbox in client according to determining forwarding address,
With by the email relaying to be forwarded in mailbox to determining forwarding address.By the above-mentioned means, can according to determining forwarding
Location forwards mail to be forwarded automatically.
In some embodiments of the application, multiple mail is forwarded determining that mail to be forwarded and history forwarding by mail are concentrated
Similarity, can also include: to obtain that maximum similarity value is corresponding is forwarded superintending and directing for mail after obtaining multiple similarity values
Do information；Supervisor's information is sent to client, so that client is that mail creation to be forwarded supervisor appoints according to supervisor's information
Business.
Determining that mail to be forwarded concentrates multiple be forwarded in mail to be respectively forwarded the similar of mail to history forwarding by mail
After degree, server obtains the corresponding supervisor's information for being forwarded mail of the maximum similarity value in multiple similarity values, and will
Supervisor's information of acquisition is sent to client.Wherein, supervisor's information can include but is not limited at least one of: supervisor's people's letter
Breath and supervisor's mission bit stream.It, can be according to determining supervisor's information in supervisor's system after client receives supervisor's information
Supervisor's task is established for mail to be forwarded.For example, the RPA software installed in client can receive supervisor's letter of server transmission
Breath.RPA software operates the mailbox in client according to determining supervisor's information, in supervisor's system of mailbox for
Forwarding by mail creates supervisor's task.By the above-mentioned means, can be turned automatically in supervisor's system according to determining supervisor's information
Supervisor's task of sending out mail creation to be forwarded.
In some embodiments of the application, determines mail to be forwarded and history forwarding by mail concentrates multiple mails that are forwarded
Similarity obtains multiple similarity values, may include: to generate mail to be forwarded according to mail to be forwarded and preset dictionary
Object vector matrix；It calculates object vector matrix and history forwarding by mail is concentrated between multiple vector matrixs for being forwarded mail
Similarity obtains multiple similarity values.
After obtaining mail to be forwarded, mail to be forwarded can be generated according to mail to be forwarded and preset dictionary
Object vector matrix.It wherein, include the mark of each keyword in multiple keywords and multiple keywords in preset dictionary
ID.The information that forwarding by mail can be treated carries out word segmentation processing and removes default word.Wherein, default word may include punctuate symbol
Number, conjunction, auxiliary word, adverbial word, preposition, tense morpheme, ' ', number, the noun of locality, pronoun, space etc..Treated mail to be forwarded
Information include multiple target words.The object vector of mail to be forwarded can be generated according to preset dictionary and multiple target words
Matrix.
For example, preset dictionary be ' Li Hong ': 0, ' Zhang San ': 1, ' Zhao Lei ': 2, ' work report ': 3, ' technology ': 4,
' scene ': 5, ' internet ': 6 }.Wherein, the content in single quotation marks is keyword, and number is the mark of corresponding keyword after colon
ID.For example, multiple target words that the information of treated mail to be forwarded includes are as follows: ' Zhang San ', ' work report ', ' process ',
' technology '.The object vector matrix of available mail to be forwarded is [(1,1), (3,1), (4,1)].Wherein, in bracket
The mark ID of the corresponding keyword of one digital representation target word, second digit indicate the number that corresponding keyword occurs.
Above-mentioned dictionary and mail to be forwarded are exemplary, and in practical applications, may include in preset dictionary up to a million
The quantity of a keyword, the target word that mail to be forwarded is included is also very much.
After obtaining the object vector matrix of mail to be forwarded, determine that object vector matrix and history forwarding by mail are concentrated
The similarity being forwarded between the vector matrix of mail, obtain multiple similarity values.Wherein, history forwarding by mail concentrates each quilt
The vector matrix of forwarding by mail is also to be generated according to preset dictionary.Object vector square can be calculated by a variety of methods
Battle array and history forwarding by mail concentrate the similarity between multiple vector matrixs for being forwarded mail.It is, for example, possible to use Gensim
Similarities tool in (generate similarity generates similarity) calculates object vector matrix and database
In multiple history mails in each history mail vector matrix between similarity, obtain multiple similarity values.By above-mentioned
Mode can determine that mail to be forwarded and history forwarding by mail concentrate each turned by calculating the similarity between vector matrix
The similarity between mail is sent out, convenience of calculation is simple.
In above-described embodiment, mail to be forwarded is calculated by the way that e-mail messages are converted to vector matrix and history forwards postal
Part concentrates the similarity being respectively forwarded between mail, this is merely exemplary, and the application is not limited to this.In other realities of the application
It applies in example, the information progress of mail can be respectively forwarded by concentrating the information of mail to be forwarded and history forwarding by mail
Match, to obtain similarity between the two.
In some embodiments of the application, by the corresponding mail that is forwarded of maximum similarity value in multiple similarity values
Forwarding address is determined as the forwarding address of mail to be forwarded, may include: by the maximum similarity of value in multiple similarity values
Value is determined as maximum similarity value；Determine whether maximum similarity value is greater than preset threshold；Determining that maximum similarity value is greater than
In the case where preset threshold, the corresponding forwarding address for being forwarded mail of maximum similarity value is obtained from database；By acquisition
Forwarding address is determined as the forwarding address of mail to be forwarded.
It is determining that mail to be forwarded and history forwarding by mail concentrate the similarity being respectively forwarded between mail, is obtaining multiple phases
After angle value, multiple maximum similarity values of similarity value intermediate value can be determined as maximum similarity value.Determine maximum phase
Whether it is greater than preset threshold like angle value.In the case where determining that maximum similarity value is greater than preset threshold, just obtained from database
The corresponding forwarding address for being forwarded mail of maximum similarity value, and the forwarding address of acquisition is determined as turning for mail to be forwarded
Send out address.Wherein, preset threshold can be configured according to the actual situation, for example, can be set to 70%, 80%, 90% etc..
In above-described embodiment, only in the case where determining that maximum similarity value is greater than preset threshold, just concentrated according to history forwarding by mail
The corresponding forwarding address for being forwarded mail treat forwarding by mail and be forwarded, the accuracy of mail treatment can be improved.
Further, in some embodiments of the application, after determining whether maximum similarity value is greater than preset threshold,
It can also include: notification information to be generated, to notify work people in the case where determining maximum similarity value no more than preset threshold
Member's artificial treatment mail to be forwarded.
In the case where determining maximum similarity value no more than preset threshold, notification information can be generated.Wherein, notice letter
The identification information of mail to be forwarded can be carried in breath.It, can be according to identification information after the notified information of staff
It determines the mail to be forwarded for needing artificial treatment, and is handled, for example, being forwarded and/or creating supervisor's mission bit stream.On
It states in scheme, the mail to be forwarded of condition is unsatisfactory for for similarity, is handled, be can be further improved in conjunction with manual type
The accuracy of mail treatment, and notify staff to handle in time, the efficiency of mail treatment can be improved.
In some embodiments of the application, notification information is being generated, to notify staff's artificial treatment mail to be forwarded
It later, can also include: to obtain staff to turn for the target forwarding address of the mail of email relaying to be forwarded and by target
Hair address is stored into database；Preset dictionary is updated according to mail to be forwarded；It is gone through according to the generation of updated dictionary
History forwarding by mail concentrates the vector matrix of the multiple vector matrixs for being forwarded mail and mail to be forwarded.
The mail to be forwarded of condition is unsatisfactory for for similarity, after artificial treatment, can according to mail to be forwarded and
Its artificial treatment mode more new knowledge base.Specifically, after staff's artificial treatment mail to be forwarded, server can be obtained
The forwarding address for the mail for taking staff to be forwarded for mail to be forwarded and staff in supervisor's system for
Supervisor's information of supervisor's task of forwarding by mail creation, and store into database, for the use of subsequent processing mail.Server
Preset dictionary can be updated according to mail to be forwarded.For example, can be by mail to be forwarded or staff for be forwarded
The mail of email relaying is added history forwarding by mail and concentrates, the history mail as next mail treatment.It is gone through according to updated
History forwarding by mail concentration is respectively forwarded mail and generates new dictionary.It, can be according to new word after generating new dictionary
Allusion quotation library determines that updated history forwarding by mail concentrates the vector matrix for being respectively forwarded mail (including mail to be forwarded).Server
It can store new dictionary and new vector matrix, for the use of subsequent processing mail.Method in above-described embodiment, storage
Information relevant to the artificial treatment mode of mail, and according to the mail dynamic real-time update dictionary and moment of a vector of artificial treatment
Battle array, can be further improved the treatment effeciency and accuracy of subsequent mail items.
It may include: to obtain history forwarding by mail collection before obtaining mail to be forwarded in some embodiments of the application
In be respectively forwarded mail and be respectively forwarded the corresponding forwarding by mail of mail, and by the information for being respectively forwarded mail and each forwarding by mail
Forwarding address store into database；Word segmentation processing is carried out to the information for being respectively forwarded mail, obtains each quilt after word segmentation processing
The information of forwarding by mail, to generate preset dictionary；According to being respectively forwarded mail after preset dictionary and word segmentation processing
Information generates the vector matrix for being respectively forwarded mail.
Before obtaining mail to be forwarded, it can first generate preset dictionary and history forwarding by mail concentrates each turned
Send out the vector matrix of mail.Specifically, obtain that history forwarding by mail concentration is respectively forwarded mail and to be respectively forwarded mail corresponding
Forwarding by mail.Forwarding by mail can be obtained from the outbox of client mailbox.Wherein, forwarding by mail is carried in forwarding by mail
Information and be forwarded the information of mail (that is, former mail).The letter of mail can be forwarded by the information of each forwarding by mail and respectively
Breath is stored into database.The information for being respectively forwarded mail is obtained from database.The information for being respectively forwarded mail is segmented
Processing, and default word is removed, respectively it is forwarded the word that mail is included.Wherein, default word can include but is not limited to: punctuate
Symbol, conjunction, auxiliary word, adverbial word, preposition, tense morpheme, ' ', number, the noun of locality, pronoun, space etc..It is, for example, possible to use
Corpora tool in Gensim generates dictionary, and deposit according to the word for being forwarded e-mail messages and being included of each history mail
Store up the dictionary generated.It, can be according to being respectively forwarded word that mail is included and preset after generating preset dictionary
Dictionary generates the vector matrix for being respectively forwarded mail, and stores each vector matrix of generation.By the above-mentioned means, can be generated
Preset dictionary simultaneously generates the vector matrix that history forwarding by mail concentration is respectively forwarded mail according to preset dictionary.
The above method is illustrated below with reference to a specific embodiment, it should be noted, however, that the specific implementation
Example does not constitute an undue limitation on the present application merely to the application is better described.
Referring to FIG. 3, showing the interaction schematic diagram of the email processing method in one embodiment of the application.As shown in figure 3,
Mailbox and RPA software are installed in client.Wherein, RPA software is a kind of robot process automation software, for simulating people
The operation of keyboard and mouse can handle the action event of computer desktop according to pre-programmed step.As shown in figure 3, mail
Processing method may comprise steps of:
Step 1, RPA software in client read all history mails in mailbox outbox history mail information and
Supervise and manage information, wherein history mail information includes former e-mail messages and forwarding address, former e-mail messages include it is following at least it
One: the addressee of former mail, sender make a copy for the information such as people, title, text and attachment name, forwarding address include it is following at least
One of: addressee when forwarding by mail makes a copy for people and information, supervisor's information such as Mi makes a gift to someone include supervisor's mission bit stream and supervisor people
Information；
Step 2, the history mail information of reading and supervisor's information are sent to server by the RPA software in client；
Step 3, server by the former e-mail messages in the history mail information of each history mail received and forwards ground
Location and supervisor's information are stored into database；
Step 4, server reads the former e-mail messages of each history mail from database, and using participle tool to reading
Former e-mail messages carry out word segmentation processing and remove to stop word, determine the word that the former e-mail messages of each history mail are included, and use
The word that corpora tool in Gensim is included according to the former e-mail messages of each history mail generates dictionary, and stores life
At dictionary；
Step 5, server generates each according to the word that the dictionary of generation and the former e-mail messages of each history mail are included
The vector matrix of history mail, and store the vector matrix of each history mail of generation；
Step 6, the RPA software in client operates to mail mailbox, and read mail to be forwarded to
Forwarding by mail information, wherein e-mail messages to be forwarded include at least one of: addressee, sender, title, text and attached
The information such as part name；
Step 7, the e-mail messages to be forwarded of reading are sent to server by the RPA software in client；
Step 8, server carries out word segmentation processing and removes to stop using participle tool to the e-mail messages to be forwarded received
Word obtains multiple target words that e-mail messages to be forwarded include, and reads dictionary from database, according to dictionary and multiple mesh
Mark word generates the object vector matrix of mail to be forwarded；
Step 9, server is calculated in object vector matrix and database using the similarities tool in Gensim
Multiple history mails in each history mail vector matrix between similarity, obtain multiple similarity values；
Step 10, server determines whether the maximum similarity value in multiple similarity values is greater than preset threshold, if so,
Execution step 11 is no to then follow the steps 14 to step 18 to step 13；
Step 11, server determines the identification information of the corresponding history mail of maximum similarity value, and according to identification information
The forwarding address and supervisor's information of corresponding history mail are obtained from database；
Step 12, the forwarding address of acquisition and supervisor's information are returned to the RPA software in client by server；
Step 13, the RPA software in client operates mailbox, with according to the forwarding address of acquisition to postal to be forwarded
Part is forwarded, and is that mail to be forwarded establishes supervisor's task in supervisor's system according to supervisor's information is obtained；
Step 14, notification information is generated, to notify staff's artificial treatment mail to be forwarded；
Step 15, after artificial treatment mail to be forwarded, the RPA software in client reads work from mailbox outbox
The forwarding address for making the target forwarding by mail that personnel are forwarded for the mail to be forwarded and staff are for postal to be forwarded
Supervisor's information of supervisor's task of part creation；
Step 16, the forwarding address of reading and supervisor's information are sent to server by the RPA software in client；
Step 17, server stores the forwarding address received and supervisor's information into database；
Step 18, mail to be forwarded is regarded to the history mail of next round mail treatment as, and according to the letter of mail to be forwarded
Breath updates dictionary, and the vector matrix of each history mail (including mail to be forwarded) is then generated using updated dictionary,
And the vector matrix of store-updated dictionary and updated each history mail.
Email processing method in above-described embodiment obtains the history postal of the history mail of history mail by RPA software
Part information and supervisor's information, and the history mail information of reading and supervisor's information are sent to server.Server can basis
History mail information and supervisor's information architecture mail treatment knowledge base.For the mail newly received, server is from historical knowledge base
Middle retrieval process mode.It is such as matched to the history mail that similarity is more than preset threshold, server then obtains the history mail
History process record is simultaneously sent to RPA software, and client passes through the automatic forwarding by mail of RPA software and establishes supervisor's task.As not
It is matched to the history mail more than threshold similarity, server generates notification information then to turn by manually being handled.Meanwhile it taking
The mail treatment mode for device acquisition artificial treatment of being engaged in, and real-time update is into knowledge base.Mail treatment can be improved in above scheme
Efficiency and accuracy, save human cost, moreover, the real-time update knowledge base after artificial treatment, can be further improved postal
The accuracy of part processing.
Based on the same inventive concept, a kind of mail treatment device is additionally provided in the embodiment of the present application, such as following implementation
Described in example.Since the principle that mail treatment device solves the problems, such as is similar to email processing method, the reality of mail treatment device
The implementation that may refer to email processing method is applied, overlaps will not be repeated.It is used below, term " unit " or " mould
The combination of the software and/or hardware of predetermined function may be implemented in block ".Although device described in following embodiment is preferably with soft
Part is realized, but the realization of the combination of hardware or software and hardware is also that may and be contemplated.Fig. 4 is the application reality
A kind of structural block diagram of the mail treatment device of example is applied, as shown in Figure 4, comprising: obtain module 401,402 and of the first determining module
Second determining module 403, is below illustrated the structure.
Module 401 is obtained for obtaining mail to be forwarded.
First determining module 402 is for determining that mail to be forwarded concentrates multiple phases for being forwarded mail with history forwarding by mail
Like degree, multiple similarity values are obtained.
Second determining module 403 is used for corresponding turn for being forwarded mail of the maximum similarity value in multiple similarity values
Hair address is determined as the forwarding address of mail to be forwarded.
In some embodiments of the application, obtaining module 401 can be specifically used for: receive the postal to be forwarded that client is sent
Part.Correspondingly, the device can be specifically used for forwarding module, forwarding module: by the maximum in multiple similarity values
The corresponding forwarding address for being forwarded mail of similarity value is determined as after the forwarding address of mail to be forwarded, by determining forwarding
Address is sent to client, so that client forwards mail to be forwarded according to determining forwarding address.
In some embodiments of the application, which can also supervise and manage module, and supervisor's module can be specifically used for: in determination
Mail to be forwarded and history forwarding by mail concentrate multiple similarities for being forwarded mail, after obtaining multiple similarity values, obtain
The corresponding supervisor's information for being forwarded mail of maximum similarity value；Supervisor's information is sent to client, so that client root
It is that mail creation to be forwarded supervises and manage task according to supervisor's information.
In some embodiments of the application, the first determining module can be specifically used for: according to mail to be forwarded and preset
Dictionary generates the object vector matrix of mail to be forwarded；It calculates object vector matrix and history forwarding by mail concentrates multiple turned
The similarity between the vector matrix of mail is sent out, multiple similarity values are obtained.
In some embodiments of the application, the second determining module can be specifically used for: most by the value in multiple similarity values
Big similarity value is determined as maximum similarity value；Determine whether maximum similarity value is greater than preset threshold；Determining maximum phase
In the case where being greater than preset threshold like angle value, with obtaining the corresponding forwarding for being forwarded mail of maximum similarity value from database
Location；The forwarding address of acquisition is determined as to the forwarding address of mail to be forwarded.
In some embodiments of the application, after determining whether maximum similarity value is greater than preset threshold, it can also wrap
It includes: in the case where determining maximum similarity value no more than preset threshold, notification information is generated, to notify staff manually to locate
Manage mail to be forwarded.
In some embodiments of the application, notification information is being generated, to notify staff's artificial treatment mail to be forwarded
It later, can also include: to obtain staff to turn for the target forwarding address of the mail of email relaying to be forwarded and by target
Hair address is stored into database；Preset dictionary is updated according to mail to be forwarded；It is gone through according to the generation of updated dictionary
History forwarding by mail concentrates the vector matrix of the multiple vector matrixs for being forwarded mail and mail to be forwarded.
In some embodiments of the application, which can also include generation module, and the generation module can be used specifically
In: before obtaining mail to be forwarded, obtain that history forwarding by mail concentration is respectively forwarded mail and to be respectively forwarded mail corresponding
Forwarding by mail, and the forwarding address of the information for being respectively forwarded mail and each forwarding by mail is stored into database；Turned to each
The information for sending out mail carries out word segmentation processing, the information that mail is respectively forwarded after word segmentation processing is obtained, to generate preset dictionary；
The vector matrix for being respectively forwarded mail is generated according to the information for being respectively forwarded mail after preset dictionary and word segmentation processing.
It can be seen from the above description that the embodiment of the present application realizes following technical effect: to be forwarded by determination
Mail and history forwarding by mail concentrate the similarity being respectively forwarded between mail, and are forwarded according to maximum similarity value is corresponding
Mail determines the forwarding address of mail to be forwarded, and the automatic forwarding of mail may be implemented, effectively improve the timeliness of mail treatment
Property and accuracy simultaneously save human cost.Solves the technology of the inefficiency of existing mail treatment mode through the above scheme
Problem has reached the accuracy of effective promotion mail treatment efficiency and mail treatment and has reduced the technical effect of human cost.
Embodiment further provides a kind of computer equipments by the application, specifically can be based on the application refering to shown in fig. 5
The computer equipment composed structure schematic diagram for the email processing method that embodiment provides, the computer equipment can specifically include
Input equipment 51, processor 52, memory 53.Wherein, the memory 53 is used for storage processor executable instruction.The place
The step of reason device 52 realizes email processing method described in above-mentioned any embodiment when executing described instruction.
In the present embodiment, the input equipment, which specifically can be, carries out information exchange between user and computer system
One of main device.The input equipment may include keyboard, mouse, camera, scanner, light pen, writing input board, language
Sound input unit etc.；Input equipment is used to initial data be input in computer with the programs for handling these numbers.The input
Equipment, which can also obtain, receives the data that other modules, unit, equipment transmit.The processor can be by any appropriate
Mode is realized.For example, processor can take such as microprocessor or processor and storage that can be executed by (micro-) processor
Computer readable program code (such as software or firmware) computer-readable medium, logic gate, switch, specific integrated circuit
(Application Specific Integrated Circuit, ASIC), programmable logic controller (PLC) and insertion microcontroller
Form etc..The storage implement body can be in modern information technologies for protecting stored memory device.The storage
Device may include many levels, in digital display circuit, as long as can save binary data can be memory；In integrated electricity
The circuit with store function of Lu Zhong, a not no physical form are also memory, such as RAM, FIFO；In systems, have
There is the storage equipment of physical form to be also memory, such as memory bar, TF card.
In the present embodiment, the function and effect of computer equipment specific implementation, can be with other embodiment pair
According to explanation, details are not described herein.
A kind of computer storage medium based on email processing method, the calculating are additionally provided in the application embodiment
Machine storage medium is stored with computer program instructions, is performed in the computer program instructions and realizes above-mentioned any embodiment
Described in email processing method the step of.
In the present embodiment, above-mentioned storage medium includes but is not limited to random access memory (Random Access
Memory, RAM), read-only memory (Read-Only Memory, ROM), caching (Cache), hard disk (Hard Disk
Drive, HDD) or storage card (Memory Card).The memory can be used for storing computer program instructions.Network is logical
Letter unit can be according to standard setting as defined in communication protocol, for carrying out the interface of network connection communication.
In the present embodiment, the function and effect of the program instruction specific implementation of computer storage medium storage, can
To compare explanation with other embodiment, details are not described herein.
Obviously, those skilled in the art should be understood that each module of above-mentioned the embodiment of the present application or each step can be with
It is realized with general computing device, they can be concentrated on a single computing device, or be distributed in multiple computing devices
On composed network, optionally, they can be realized with the program code that computing device can perform, it is thus possible to by it
Store and be performed by computing device in the storage device, and in some cases, can be held with the sequence for being different from herein
The shown or described step of row, perhaps they are fabricated to each integrated circuit modules or will be multiple in them
Module or step are fabricated to single integrated circuit module to realize.In this way, the embodiment of the present application be not limited to it is any specific hard
Part and software combine.
It should be understood that above description is to illustrate rather than to be limited.By reading above-mentioned retouch
It states, many embodiments and many applications except provided example all will be aobvious and easy for a person skilled in the art
See.Therefore, scope of the present application should not be determined referring to foregoing description, but should referring to preceding claims and this
The full scope of the equivalent that a little claims are possessed determines.
The foregoing is merely preferred embodiment of the present application, are not intended to limit this application, for the skill of this field
For art personnel, the embodiment of the present application can have various modifications and variations.Within the spirit and principles of this application, made
Any modification, equivalent substitution, improvement and etc. should be included within the scope of protection of this application.
Claims (11)
1. a kind of email processing method characterized by comprising
Obtain mail to be forwarded；
It determines that the mail to be forwarded and history forwarding by mail concentrate multiple similarities for being forwarded mail, obtains multiple similarities
Value；
By the corresponding forwarding address for being forwarded mail of maximum similarity value in the multiple similarity value be determined as it is described to
The forwarding address of forwarding by mail.
2. the method according to claim 1, wherein obtaining mail to be forwarded and including:
Receive the mail to be forwarded that client is sent；
Correspondingly, being determined by the corresponding forwarding address for being forwarded mail of the maximum similarity value in the multiple similarity value
After forwarding address for the mail to be forwarded, further includes:
Determining forwarding address is sent to the client, so that the client forwards institute according to determining forwarding address
State mail to be forwarded.
3. according to the method described in claim 2, it is characterized in that, determining the mail to be forwarded and history forwarding by mail collection
In multiple similarities for being forwarded mail, after obtaining multiple similarity values, further includes:
Obtain the corresponding supervisor's information for being forwarded mail of the maximum similarity value；
Supervisor's information is sent to the client, so that the client is described wait turn according to supervisor's information
It sends out mail creation and supervises and manage task.
4. the method according to claim 1, wherein determining that the mail to be forwarded and history forwarding by mail are concentrated
Multiple similarities for being forwarded mail, obtain multiple similarity values, comprising:
The object vector matrix of the mail to be forwarded is generated according to the mail to be forwarded and preset dictionary；
It calculates the object vector matrix and the history forwarding by mail is concentrated between multiple vector matrixs for being forwarded mail
Similarity obtains multiple similarity values.
5. according to the method described in claim 4, it is characterized in that, by the maximum similarity value pair in the multiple similarity value
The forwarding address for being forwarded mail answered is determined as the forwarding address of the mail to be forwarded, comprising:
The maximum similarity value of value in the multiple similarity value is determined as maximum similarity value；
Determine whether the maximum similarity value is greater than preset threshold；
In the case where determining that the maximum similarity value is greater than preset threshold, the maximum similarity value pair is obtained from database
That answers is forwarded the forwarding address of mail；
The forwarding address of acquisition is determined as to the forwarding address of the mail to be forwarded.
6. according to the method described in claim 5, it is characterized in that, determining whether the maximum similarity value is greater than default threshold
After value, further includes:
In the case where determining the maximum similarity value no more than preset threshold, notification information is generated, to notify artificial treatment
The mail to be forwarded.
7. according to the method described in claim 6, it is characterized in that, generate notification information, with notify described in artificial treatment to
After forwarding by mail, further includes:
Obtain for the email relaying to be forwarded mail target forwarding address and by the target forwarding address store to
In database；
The preset dictionary is updated according to the mail to be forwarded；
The history forwarding by mail, which is generated, according to updated dictionary concentrates multiple vector matrixs for being forwarded mail and described
The vector matrix of mail to be forwarded.
8. according to the method described in claim 4, it is characterized in that, before obtaining mail to be forwarded, further includes:
Obtain history forwarding by mail concentration be respectively forwarded mail and it is described be respectively forwarded the corresponding forwarding by mail of mail, and will be described
The forwarding address of the information and each forwarding by mail that are respectively forwarded mail is stored into database；
The information that mail is respectively forwarded to described carries out word segmentation processing, obtains the information that mail is respectively forwarded after word segmentation processing, with
Generate preset dictionary；
Postal is respectively forwarded according to the information generation for being respectively forwarded mail after the preset dictionary and the word segmentation processing is described
The vector matrix of part.
9. a kind of mail treatment device characterized by comprising
Module is obtained, for obtaining mail to be forwarded；
First determining module multiple is forwarded the similar of mail for determining that the mail to be forwarded and history forwarding by mail are concentrated
Degree, obtains multiple similarity values；
Second determining module, for by the corresponding forwarding for being forwarded mail of maximum similarity value in the multiple similarity value
Address is determined as the forwarding address of the mail to be forwarded.
10. a kind of computer equipment, which is characterized in that including processor and for the storage of storage processor executable instruction
The step of device, the processor realizes any one of claims 1 to 8 the method when executing described instruction.
11. a kind of computer readable storage medium, is stored thereon with computer instruction, which is characterized in that described instruction is performed
The step of Shi Shixian any one of claims 1 to 8 the method.
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