CN118211799A

CN118211799A - Service management method, device and first terminal

Info

Publication number: CN118211799A
Application number: CN202410388203.6A
Authority: CN
Inventors: 林泽森; 谭雪祥; 王伟; 梁栋
Original assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Current assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Priority date: 2024-04-01
Filing date: 2024-04-01
Publication date: 2024-06-18

Abstract

The application provides a service management method, a service management device and a first terminal. Relates to the technical field of resource management. The method comprises the following steps: the first terminal may sort and display the transactable services in the acquired return information. The first terminal may generate the selection instruction. The first terminal can determine the target transactable service according to the selection instruction. The first terminal can request the service system to acquire the service two-dimension code capable of handling the service. The second terminal can scan the service two-dimension code displayed by the first terminal. The second terminal can obtain the positioning address by analyzing the service two-dimension code and jump to the information page capable of handling the service according to the positioning address. The information page includes a business form. The second terminal obtains the service editing information and fills the service form by using the service editing information. And the second terminal responds to the uploading instruction and uploads the service form to the service system. The method of the application improves the service management efficiency.

Description

Service management method, device and first terminal

Technical Field

The present application relates to the field of resource management technologies, and in particular, to a service management method, a service management device, and a first terminal.

Background

In the house-buying process, the customer is typically a house buyer. Customers typically need to submit a house-buying loan to a bank. While the property manufacturer and property intermediary act as third parties and act as a bridge between the customer and the bank, it is often necessary to guide the customer through the whole process from the purchase to the completion of the loan for buying the house.

Currently, in this process, interactions and business management between the third party and the customer, and between the third party and the bank, are typically accomplished by means of off-line manual means. The method is easy to cause the service real-time performance to be reduced, and greatly drags the service progress.

Disclosure of Invention

The application provides a service management method, a service management device and a first terminal, which are used for solving the problem of poor real-time performance of service management in the prior art.

In a first aspect, the present application provides a service management, applied to a first terminal, including: .

Acquiring a transactable service at the current moment, a first history service completed by the first terminal, a second history service completed by the first terminal in an area where the first terminal is located, and a third history service completed by the service system within a preset time; wherein each service comprises at least one service tag;

Sorting the transactable services according to the service tags of the first history service, the second history service, the third history service and the transactable service;

Displaying the ordered transactable business.

Responding to the selection instruction, and determining a target transactable service;

generating and sending a service two-dimension code acquisition request according to the target transactable service;

And acquiring and displaying the service two-dimension code, so that the second terminal jumps to the information page of the target business according to the positioning address after scanning the service two-dimension code, and generates and uploads a business transaction request based on the business editing information of the information page.

Optionally, sorting the transactable services according to the service tag of the first history service, the service tag of the second history service, the service tag of the third history service, and the service tag of the transactable service, including:

Counting service labels of the first historical service to obtain first label weight; counting service labels of the second historical service to obtain second label weights; counting service labels of the third historical service to obtain third label weight;

Calculating a first index of each business capable of being processed according to the first label weight and the label of each business capable of being processed; calculating a second index of each business capable of being processed and a label of each business capable of being processed according to the second label weight and the label of each business capable of being processed; calculating a third index of each business capable of being processed according to the third tag weight;

determining weights of the first index, the second index and the third index according to the number of the first history services, the number of the second history services and the number of the third history services;

And calculating to obtain a comprehensive index of each business capable of being processed according to the first index, the second index and the third index and the weights of the first index, the second index and the third index, and sequencing the business capable of being processed according to the comprehensive index.

Optionally, determining the weights of the first index, the second index and the third index according to the number of the first history services, the number of the second history services and the number of the third history services specifically includes:

mapping the number of the first historical services to obtain the weight of a first index through a first mapping table of the first historical services;

mapping the number of the second history services to obtain the weight of a second index through a second mapping table of the second history services;

And mapping the number of the third historical services to obtain the weight of a third index through a third mapping table of the third historical services.

Optionally, before acquiring the transactable service at the current moment, the method further includes:

Sending a viewing request to a service system, wherein the viewing request comprises authority information of the first terminal;

Acquiring return information of a service system; when the authority verification of the service system to the first terminal is passed, the return information comprises the transactable service at the current moment; when the authority verification of the service system to the first terminal fails, the returned information comprises an authority abnormality reminder.

Optionally, before acquiring the transactable service at the current moment, the method includes:

acquiring a registration two-dimensional code displayed by a third terminal, and jumping to a service authority registry filling page according to the registration two-dimensional code;

Responding to the filling editing instruction of the authority registry to acquire registration editing information;

Responding to an uploading instruction, generating a right registration request according to the registration editing information, and sending the right registration request to the third terminal so that the third terminal can generate and feed back a registration result according to the registration editing information after acquiring the right registration request, wherein the registration result comprises registration success and registration failure;

And acquiring the return information of the third terminal, wherein the return information at least comprises the registration result.

Optionally, when the registration result is that the registration is successful, the returned information further includes authority information, where the authority information corresponds to pre-stored information uploaded to the service platform by the third terminal when the registration of the first terminal is successful.

Optionally, after obtaining the return information of the third terminal, the method further includes:

And displaying the registration result in the returned information by a popup window.

In a second aspect, the present application provides a service management apparatus, applied to a first terminal, including:

The acquisition module is used for acquiring the transactable business at the current moment, the first history business of which the first terminal is completed, the second history business of which the first terminal is completed in the area, and the third history business of which the business system is completed in the preset time; wherein each service comprises at least one service tag;

The processing module is used for sequencing the transactable business according to the business label of the first history business, the business label of the second history business, the business label of the third history business and the business label of the transactable business; displaying the ordered transactable business; responding to the selection instruction, and determining a target transactable service; generating and sending a service two-dimension code acquisition request according to the target transactable service;

The acquisition module is further used for acquiring and displaying the service two-dimension code, so that the second terminal jumps to the information page of the target transactable service according to the positioning address after scanning the service two-dimension code, and the second terminal generates and uploads a service transacting request based on service editing information of the information page.

Optionally, the processing module is specifically configured to:

Optionally, the processing module is further configured to:

After the return information of the third terminal is obtained, a popup window displays the registration result in the return information.

In a third aspect, an embodiment of the present application provides a first terminal, including: at least one processor and memory; the memory stores computer-executable instructions; the at least one processor executes the computer-executable instructions stored by the memory, causing the at least one processor to perform the business management method as described above in the first aspect and the various possible designs of the first aspect.

In a fourth aspect, embodiments of the present application provide a computer readable storage medium having stored therein computer executable instructions that, when executed by a processor, implement a service management method as described above in the first aspect and in the various possible designs of the first aspect, or a service management method as described above in the second aspect and in the various possible designs of the second aspect, or a service management method as described above in the third aspect and in the various possible designs of the third aspect.

In a fifth aspect, embodiments of the present application provide a computer program product comprising a computer program which, when executed by a processor, implements a service management method as described above for the first aspect and for the various possible designs of the first aspect, or a service management method as described above for the second aspect and for the various possible designs of the second aspect, or a service management method as described above for the third aspect and for the various possible designs of the third aspect.

The service management method, the device and the first terminal provided by the application acquire the return information of the service system; ordering and displaying the transactable business in the returned information; responding to the selection operation of service personnel, and generating a selection instruction; determining a target transactable service according to the selection instruction; the service system is requested to acquire the service two-dimension code capable of handling the service of the target, so that the second terminal can scan the service two-dimension code displayed by the first terminal, then jump to an information page capable of handling the service, and generate and upload a service handling request according to service editing information generated by editing the information page.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the application and together with the description, serve to explain the principles of the application.

FIG. 1 is an application scenario diagram of prior art business management;

fig. 2 is an application scenario diagram of a service management method according to an embodiment of the present application;

fig. 3 is a flowchart of a service management method according to an embodiment of the present application;

fig. 4 is a flowchart of a service management method according to an embodiment of the present application;

FIG. 5 is a flowchart of an example of service management provided in an embodiment of the present application;

FIG. 6 is a flowchart of an example of service management provided in an embodiment of the present application;

FIG. 7 is a flowchart of an example of service management provided in an embodiment of the present application;

fig. 8 is a schematic structural diagram of a service management device according to an embodiment of the present application;

Fig. 9 is a schematic diagram of a hardware structure of an electronic device according to an embodiment of the present application.

Specific embodiments of the present application have been shown by way of the above drawings and will be described in more detail below. The drawings and the written description are not intended to limit the scope of the inventive concepts in any way, but rather to illustrate the inventive concepts to those skilled in the art by reference to the specific embodiments.

Detailed Description

Reference will now be made in detail to exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numbers in different drawings refer to the same or similar elements, unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the application. Rather, they are merely examples of apparatus and methods consistent with aspects of the application as detailed in the accompanying claims.

In the technical scheme of the application, the related processes of data collection, storage, use, processing, transmission, provision, disclosure and the like all accord with the relevant regulations of national laws and regulations. It should be noted that, in the embodiments of the present application, some software, components, models, etc. may be mentioned in the prior art, and they should be considered as exemplary only to illustrate the feasibility of implementing the technical scheme of the present application, but not to mean that the applicant has or must use the scheme

Fig. 1 is an application scenario diagram of prior art traffic management. As shown in fig. 1, the scenario includes clients, third parties, and banking three party users. In this business management scenario, the business actually involved may be a loan application business in which a user presents a personal housing loan to a bank. Wherein the third party may be a property developer, an intermediary company, etc. The third party location is a high-frequency place for business management. And the third party plays a role of an intermediate bridge in the business handling process of the client. In existing scenarios, third parties typically implement recommending businesses to customers by way of a leaflet, verbal advertisement, or the like. And in the process of transacting business for the client, a third party leads a banking staff for the client in a man-in-the-middle mode, and the banking staff realizes transacting the business.

The process of guiding the client to go to the bank for transacting business through the third party mainly relies on offline processing, and the problem of poor real-time performance of business guiding exists. And, in the above process, the third party is not managed, and the ability to direct the customer to directly dock the service is not available. Therefore, the above-described process has a problem of poor real-time performance of service management.

The following describes the technical scheme of the present application and how the technical scheme of the present application solves the above technical problems in detail with specific embodiments. The following embodiments may be combined with each other, and the same or similar concepts or processes may not be described in detail in some embodiments. Embodiments of the present application will be described below with reference to the accompanying drawings.

Fig. 2 is an application scenario diagram of a service management method according to an embodiment of the present application. As shown in fig. 2, the present application realizes the construction of an end-to-end service management flow by developing and using an internet application. Meanwhile, the application program also realizes personnel access management flow and management of third party personnel by banks. In this scenario, the third party corresponds to a business person who becomes a bank after authentication of the bank is completed. Service personnel can display the service two-dimension code to the customer through the terminal equipment. The client can acquire the information interface which jumps to the service by scanning the service two-dimension code. The information interface may include a business form therein. For example, the business form may be an application form for which a customer applies for a loan. After the customer completes the editing of the business form, the business form can be sent to the terminal equipment of the bank staff. The banking staff can check the business form of the customer through the terminal equipment, so as to determine whether to transact the business for the customer.

Alternatively, the third party may act as a partner of the bank after the bank has completed the audit of the third party. Specifically, the partner may include a real estate developer, a real estate agent company, a guarantee company, and the like. The partner may also include a partner administrator and a partner deployment advisor within the partner. The manager of the partner is a manager of the sales recommendation business for the building in the partner. The partner business consultant is the actual office within the partner for the upstairs marketing recommendation business. The partner professional advisor is equivalent to the business person of the present application. The partner manager is in charge of checking the authority of the business personnel as the bank staff.

The bank staff can also manage the business staff of the third party. The management may include rights management, business content management, and the like. For example, a banking staff member may present the registered two-dimensional code to a business person of a third party through a terminal device. The service personnel can fill in the service authority registry by using the terminal equipment to scan the registration two-dimensional code. The bank staff can complete the auditing of the business authority registry through the terminal equipment, thereby completing the registration management. The bank staff can also realize the operations of checking, deleting, modifying and the like of the authority of the business staff through background operation.

The banking staff can also manage the content of the business that can be handled. For example, loans for different building blocks may correspond to a different business. The business states which can be processed and can not be processed can be set for different businesses.

The application may be a service system comprising a service applied to a three-way terminal device. The service system can open the barriers from customers to banks, realize the on-line operation of the whole process, simplify the intermediate process, save the service management time, improve the service management efficiency and realize the flexible management and control of the service.

Based on the application scenario shown in fig. 2, the embodiment of the application further provides a service management method. Fig. 3 is a flowchart of a service management method according to an embodiment of the present application. As shown in fig. 3, the service management method includes:

S101, acquiring a transactable service at the current moment, a first history service completed by a first terminal, a second history service completed by the first terminal in an area, and a third history service completed by a service system in a preset duration. Wherein each service includes at least one service tag.

In this embodiment, the first terminal may further request to the service system to obtain, based on the request to obtain the transactable service at the current time, a first history service that the first terminal completes transacting, a second history service that the first terminal completes transacting in an area where the first terminal is located, and a third history service that the service system completes transacting within a preset duration. Wherein each service may correspond to at least one service tag. Alternatively, in time sequence, part of the history service may have become a non-transactable service. However, the application can unify the non-transactable business with the current transactable business in a label mode by labeling the business, thereby realizing the application of the data of the historical business. For example, in the present application, the business may be a personal housing loan. The business labels may include labels generated from the floor space that are less than 80 flat, 80-100 flat, 100-160 flat, etc. The business labels may also include labels generated based on different loan business types, such as an accumulation fund loan, a business loan, a credit loan, a decoration loan, and the like. The business labels can also comprise labels generated by subway stations, bus stations, schools, markets and the like according to surrounding environment facilities.

S102, sorting the transactable services according to the service tags of the first history service, the second history service, the third history service and the transactable service.

In this embodiment, after acquiring the first history service, the second history service, and the third history service, the first terminal generates a parameter index corresponding to each tag. The first terminal may calculate a comprehensive index of each transactable service according to the parameter index and the label of each transactable service. The first terminal may order the transactable services according to the composite index.

Optionally, the calculation of the comprehensive index may include the following steps:

And step 1, counting service labels of the first historical service to obtain first label weight. And counting service labels of the second historical service to obtain second label weight. And counting service labels of the third historical service to obtain third label weight.

In this step, the first terminal may process the first history service, the second history service, and the third history service, respectively. The treatment steps are the same. Therefore, this step will be described by taking the generation process of the first tag weight of the first history service as an example. The second tag weight of the second history service and the third tag weight of the third history service are calculated in the same manner as the first tag weight of the first history service.

The first terminal may count service tags of each first history service to obtain service tags appearing in the first history service and the number of occurrences of each service tag. The first terminal may determine a first tag weight of each service tag according to a ratio of a total number of tags to a number of occurrences of each service tag. The first tag weight of the service tag which does not appear in the first history service is also 0 because the number of occurrences is 0.

And step 2, calculating a first index of each business capable of being processed according to the first label weight and the labels of each business capable of being processed. And calculating a second index of each business capable of being processed and each label capable of being processed according to the second label weight and each label capable of being processed. And calculating a third index of each business capable of being processed according to the third label weight.

In this step, the first terminal may calculate the first index, the second index, and the third index of the transactable service by using the first tag weight, the second tag weight, and the third tag weight, respectively. In the calculation process, the calculation process for each business which can be handled is the same, and the calculation processes of the first index, the second index and the third index are the same. Therefore, this step will be described with respect to the calculation of a first index for a business to be handled as an example.

The first terminal may acquire a service tag of a transactable service after acquiring the transactable service. The first terminal may obtain the first tag weight of the business tag capable of handling the business from the first tag weights. The first terminal may calculate a first tag weight average value of the service tags for the transacted service, and use the average value as a first index for the transacted service.

And step 3, determining weights of the first index, the second index and the third index according to the number of the first historical services, the number of the second historical services and the number of the third historical services.

In this step, the first terminal may count the number of the first history services, the number of the second history services, and the number of the third history services. The first terminal may generate weights of the first index, the second index, and the third index according to the number of the first history services, the number of the second history services, and the number of the third history services. Specifically, the mapping relationship from the number to the weight may be implemented according to a preset formula or a mapping table. It should be noted that since the number of first history services, the number of second history services, and the number of third history services are different in magnitude, the formulas or mapping tables thereof are different.

For example, the first terminal may map the number of the first history services to obtain the weight of the first index through a first mapping table of the first history services, map the number of the second history services to obtain the weight of the second index through a second mapping table of the second history services, and map the number of the third history services to obtain the weight of the third index through a third mapping table of the third history services. The first mapping table, the second mapping table and the third mapping table may be parameter tables preset by a technician according to experience.

And 4, calculating to obtain a comprehensive index of each business capable of being processed according to the first index, the second index and the third index and the weights of the first index, the second index and the third index, and sequencing the business capable of being processed according to the comprehensive index.

In this step, the first terminal may calculate a weighted sum of the first index, the second index, and the third index capable of handling the service according to the weights of the first index, the second index, and the third index calculated in step 2.3. The weighted sum may be a composite indicator of the transactable business.

The first terminal may rank the transactable services according to the order from large to small after calculating the comprehensive index of each transactable service. The transactable service with a large comprehensive index is usually the transactable service with more or better transaction completed by the first terminal.

S103, displaying the sorted business capable of handling.

In this embodiment, the first terminal may display the transactable service in order of the comprehensive index from large to small.

Alternatively, the service person may log into the service system using the first terminal. Alternatively, each business person may correspond to one first terminal. Alternatively, the first terminal may be a terminal device having logged in an account of the service person.

In one implementation manner, the account number of the service personnel may be directly set inside the first terminal. The first terminal may fixedly correspond to the business person.

In another implementation, the account number of the service person may be stored in the first terminal device. The service personnel can input login information and complete verification of account login of the service personnel through the first terminal. For example, the login information may be an account password, a face, a fingerprint, a voiceprint, a password, etc.

In yet another implementation, the account information for the business person may be stored in the business system. The service personnel can complete verification of login information in the login request by the service system by sending the login request to the terminal equipment, so that account login of the service personnel is realized. Optionally, the login request may include key information of the account number of the service person. For example, the key information may be a password, a face, a fingerprint, a voiceprint, a password, or the like. Optionally, the login request may further include authority information of the service personnel.

The first terminal may obtain the return information of the service system. The first terminal may parse the return information and obtain the transactable service included in the return information. The transactable business is the transactable business at the current moment. Optionally, when the authority level is set, the transactable service may also be a transactable service that can be viewed by the authority corresponding to the first terminal.

In an example, after acquiring the transacted service, the first terminal may display the transacted service after sorting, where a specific process of sorting may include:

S104, the first terminal responds to the selection instruction to determine that the target can handle the service.

In this embodiment, the service personnel may check the transactable service at the current moment through the first terminal. The business person may recommend one or more of the transactable businesses to the customer after communicating with the customer. Alternatively, the different transactable businesses may correspond to different building blocks. After the service personnel selects one transactable service from the transactable services displayed by the first terminal, the first terminal can generate a selection instruction. The selection instruction may include a transactable service selected by the service person. The selected transacted business may be a target transacted business.

S105, generating and sending a service two-dimension code acquisition request according to the target transactable service.

In this embodiment, the first terminal may generate the two-dimensional code request after determining that the target can handle the service. The first terminal may send the two-dimensional code request to a service system. The service system can generate the service two-dimension code after receiving the two-dimension code request. The service two-dimensional code can comprise a positioning address of the information page of the target business. The service terminal can feed back the service two-dimension code to the first terminal.

In one example, the process of generating the service two-dimensional code by the service system may include the following steps:

And step 1, determining that the target can handle the service according to the two-dimension code request.

In this step, the service system may determine, according to the two-dimensional code request, that the selected target can transact the service. The target transactable service may be any one of the transactable services displayed by the first terminal.

And 2, the service system acquires the positioning address of the target transactable service.

In this step, the service system may obtain the location address of the target transactable service. Alternatively, the location address may be a URL address. Alternatively, each transactable business may have a URL address corresponding thereto. The URL address is the information page capable of handling the service. Optionally, the information page may include at least one of introduction information of the business, a business table and a business interface. For example, when the information page may include introduction information of the floor, the floor may handle information of the personal housing loan, and an application form of the personal housing loan.

And step 3, generating a service two-dimensional code according to the positioning address.

In this step, the service platform may be provided with a two-dimensional code generator. The two-dimension code generator can generate a service two-dimension code according to the positioning address after acquiring the positioning address. When other terminal equipment scans the service two-dimension code, the other terminal equipment can jump to the information page corresponding to the positioning address.

S106, acquiring and displaying the service two-dimension code, so that the second terminal jumps to an information page of the target business according to the positioning address after scanning the service two-dimension code, and generates and uploads a business handling request based on the business editing information of the information page.

In this embodiment, the first terminal may display a service two-dimension code corresponding to the selection instruction and capable of handling a service. The service personnel can display the service two-dimensional code to the client through the first terminal. The second terminal can scan the service two-dimension code and execute corresponding service handling operation. The specific steps thereof can include:

Step 1, a second terminal scans a service two-dimension code of a first terminal, and jumps to an information page capable of handling service according to a positioning address obtained by analyzing the service two-dimension code, wherein the information page comprises a service table.

In this step, the client may scan the service two-dimensional code displayed on the first terminal using the second terminal. The second terminal can obtain the positioning address by analyzing the scanned service two-dimensional code. The second terminal may jump to the information page corresponding to the location address.

And 2, the second terminal acquires service editing information and fills the service form by using the service editing information.

In this step, the customer may fill out the business form after viewing the information page. The second terminal may obtain service editing information of the user. The service editing information is editing information generated when the user fills in the service form. The second terminal can fill the service form according to the service editing information, and then fill the service editing information.

And step 3, the second terminal responds to the uploading instruction and uploads the service form to the service system.

In this step, the customer may click the upload button after completing the filling of the service form. When the client clicks the upload button, the second terminal may generate an upload instruction according to the edited service form. The second terminal may upload the service form to the service system in response to the upload instruction.

In one implementation, the service system may forward the service form to a third terminal after receiving the service form. And the bank staff corresponding to the third terminal can audit the business form and carry out subsequent processing.

In another implementation, the service system may forward the service form to a service audit process corresponding to the service after receiving the service form. The business auditing process can audit and subsequently process the business form.

According to the business management method provided by the application, the first terminal can acquire the business which can be transacted at the current moment, the first history business which is completed by the first terminal, the second history business which is completed by the first terminal in the area, and the third history business which is completed by the business system in the preset time. The first terminal may sort the transactable services according to the service tag of the first history service, the service tag of the second history service, the service tag of the third history service, and the service tag of the transactable service. The first terminal may display the transactable service according to the sorting result. The first terminal may generate a selection instruction in response to a selection operation by the service person. The first terminal can generate and display the business two-dimension code which corresponds to the selection instruction and can handle business according to the selection instruction. The second terminal can scan the service two-dimension code displayed by the first terminal. The second terminal can obtain the positioning address by analyzing the service two-dimension code and jump to the information page capable of handling the service according to the positioning address. The information page includes a business form. The second terminal obtains the service editing information and fills the service form by using the service editing information. And the second terminal responds to the uploading instruction and uploads the service form to the service system. In the application, the service two-dimension code is used to realize the on-line handover of the service, and the manual operation is reduced by the on-line completion mode, the on-line operation of the whole service flow is realized, and the service management efficiency is improved. In addition, the application distributes the work which is originally required to be completed by the bank staff to the business staff and the clients, and improves the accuracy of the non-bank staff to complete the business by distributing the work, and reduces the work of the bank staff.

On the basis of the above embodiment, before the first terminal obtains and displays the transactable service at the current moment, the first terminal may send a viewing request to the service system. The view request is used for requesting the service system to acquire the transactable service at the current moment. Optionally, the viewing request sent by the first terminal to the service system may include authority information of the first terminal. Optionally, the authority information of the first terminal is the authority owned by the business personnel logging in the first terminal. For example, the permissions may be used to indicate whether the business person's account has permission to access the business system. Or the rights may also be used to indicate the type of service, service level, etc. that the service personnel may access. Alternatively, the rights information may be ciphertext encrypted using a key. Or the authority information may include authentication information such as a password, a face, a fingerprint, etc. Or the authority information can also comprise account information for logging in an account of the first terminal.

The service system may store pre-stored information of the first terminal. Alternatively, the pre-stored information may be a key and plaintext. The service system may decrypt the ciphertext in the entitlement information using a key and match the decrypted ciphertext with the plaintext. Or the pre-stored information can comprise verification information such as passwords, faces, fingerprints and the like. The service system can use the verification information such as the password, the face, the fingerprint and the like in the pre-stored information to match with the verification information such as the password, the face, the fingerprint and the like in the authority information. And if the matching is successful, the first terminal authority verification is passed. Otherwise, if the matching fails, the authority verification of the first terminal fails. Or the service system can also directly search the authority information of the first terminal in a preset table of the service system according to the account information. The service system can determine whether the first terminal has the authority and the authority level according to the search result.

When the service system determines that the authority of the first terminal passes the verification, the service system can generate return information by using the processable service at the current moment and return the return information to the first terminal. Or when the service system determines the authority level of the first terminal, the service system can generate return information from the processable service which accords with the authority level of the first terminal in the processable service at the current moment and return the return information to the first terminal.

Otherwise, when the service system determines that the authority verification of the first terminal is not passed, the returned information can comprise an authority abnormality reminder.

The service management method provided by the embodiment can improve the security of the service system through verifying the authority of the first terminal.

Based on the application scenarios shown in fig. 2 and fig. 3, the embodiment of the application further provides a service management method. Fig. 4 is a flowchart of a service management method according to an embodiment of the present application. As shown in fig. 4, the service management method includes:

s201, the third terminal generates a registration two-dimensional code and sends the registration two-dimensional code to the first terminal.

In this embodiment, the third terminal may be a terminal device used by a bank staff. Alternatively, each banking staff member may correspond to a third terminal. Alternatively, the third terminal may be a terminal device having logged in an account of the bank staff. Alternatively, each first terminal may correspond to one third terminal.

The third terminal may generate the registration two-dimensional code when a service person needs to be added. The third terminal may display the registered two-dimensional code to the first terminal.

In an example, before generating the registration two-dimensional code, the third terminal needs to verify its own authority, which may include the following specific steps:

step 1, sending a check code request to a service system, and acquiring a check code returned by the service system.

In this step, the third terminal may send a check code request to the service system. The service system may return a check code to the third terminal after verifying the authority of the third terminal. Optionally, the check code request may include authority information of the third terminal.

And step2, inputting a check code in the registered two-dimensional code generation interface.

In this step, the generation interface of the registration two-dimensional code may include a text box for inputting the check code. The bank personnel may enter the check code in the text box.

And step 3, responding to the generation instruction, and generating a two-dimensional code request instruction containing the check code.

In this step, when the bank staff clicks the generate button, the third terminal may generate the generate instruction. The third terminal may generate a two-dimensional code request instruction including the check code in response to the generation instruction.

And 4, sending a two-dimension code request instruction to the service system, and acquiring a registration two-dimension code returned by the service system, wherein the registration two-dimension code is used for indicating that the first terminal scans the registration two-dimension code to finish filling the service authority registration table and uploading the service authority registration table to the third terminal.

In this step, the third terminal may send the two-dimensional code request instruction to the service system. The service system can acquire the check code from the two-dimension code request instruction. The service request can determine the terminal equipment requesting to register the two-dimension code as the terminal equipment sending the check code request through the check code. The service request can generate a registration two-dimension code according to the two-dimension code request instruction. The third terminal can acquire the registration two-dimension code returned by the service system. The third terminal may display the registered two-dimensional code. The registration two-dimensional code may include a positioning address. Alternatively, the location address may be a URL address. Alternatively, the URL address may point to a page containing the service rights registry.

S202, the first terminal acquires the registration two-dimensional code of the third terminal, and jumps to a service authority registration table to fill in a page according to the registration two-dimensional code.

In this embodiment, the first terminal may analyze and identify the positioning address corresponding to the registered two-dimensional code by scanning the registered two-dimensional code. The first terminal can jump to the business authority registry filling page according to the positioning address.

S203, the first terminal acquires the registration editing information and fills the service authority registry by using the registration editing information.

In this embodiment, the service personnel may fill in information on the service right registry filling page. The first terminal may generate a first editing instruction in response to a filling operation of the business person. The first editing instruction is used for filling the acquired registration editing information filled by the service personnel into the service authority registry.

S204, the first terminal responds to the uploading instruction and sends the service authority registry to the third terminal.

In this embodiment, the business person may click the upload button after completion of filling. The first terminal may generate an upload instruction in response to the operation. The first terminal may obtain the service right registry that has completed filling. The first terminal may send the service rights registry to the third terminal.

S205, the third terminal acquires unprocessed service authority registries, wherein each service authority registry corresponds to one first terminal.

In this embodiment, the third terminal may obtain one or more unprocessed service rights registries uploaded to the third terminal when the bank staff views the unprocessed service rights registries. Wherein each unprocessed service rights registry may correspond to a first terminal.

Alternatively, when a first terminal uploads multiple service rights registries, the third terminal may use the latest service rights registry to override the already existing and unverified service rights registry.

S206, the third terminal responds to the right management instruction and generates a registration result. When the registration result is that the registration passes, pre-stored information and authority information of the first terminal are generated according to the service authority registry, and the registration result containing the authority information is returned to the first terminal. And when the registration result is the registration failure, returning a registration result containing the registration failure prompt to the first terminal.

In this embodiment, the bank staff may click the pass button or reject button after checking the service rights registry. The third terminal may generate the registration result in response to the action of the bank staff clicking the pass button or the reject button. The registration result may be registration pass when the bank staff clicks the pass button. The registration result may be a registration failure when the bank staff clicks the reject button.

When the registration result is that the registration passes, the third terminal can generate pre-stored information and authority information of the first terminal according to the service authority registry. The third terminal may send the pre-stored information to the service system for storage. The third terminal may also return rights information to the first terminal. And when the registration result is the registration failure, returning a registration result containing the registration failure prompt to the first terminal.

Optionally, an automatic auditing program may be preset in the third terminal. The automatic auditing program can automatically audit the service authority registry after receiving the service authority registry. If the automatic audit passes, the third terminal processes according to the registration pass. If the automatic checking is not passed, the third terminal can remind the banking personnel to carry out manual checking.

S207, the first terminal acquires a registration result, wherein the registration result comprises authority information of the first terminal.

According to the business personnel management method provided by the application, the third terminal generates the registration two-dimensional code and sends the registration two-dimensional code to the first terminal. The first terminal acquires the registration two-dimensional code of the third terminal, and jumps to the service authority registration table to fill in the page according to the registration two-dimensional code. The first terminal acquires the registration editing information and fills the service authority registry by using the registration editing information. And the first terminal responds to the uploading instruction and sends the service authority registry to the third terminal. The third terminal obtains unprocessed service authority registries, and each service authority registry corresponds to one first terminal. And the third terminal responds to the right management instruction and generates a registration result. The first terminal acquires a registration result, wherein the registration result comprises authority information of the first terminal. In the application, the third terminal is used for realizing the management of the authority of the first terminal, thereby improving the management efficiency of service personnel.

On the basis of the above embodiment, as shown in fig. 5, a partner at a third party may be divided into partner management personnel and partner business personnel. Wherein the business personnel of the cooperator are equivalent to the business personnel. The terminal device used by the partner manager may be a fourth terminal. The multi-level audit process may include the steps of:

s301, the third terminal generates a registration two-dimensional code. The registration two-dimensional code is used for being provided for a partner management personnel. The registration two-dimension code is used for applying for registration use for a partner manager.

S302, a partner manager can scan the registration two-dimensional code through a fourth terminal. The fourth terminal can jump to the service authority registry filling page after scanning the registration two-dimensional code. The partner manager can fill in information in the business rights registry filling page. After completion of the filling, the partner side management personnel can submit the service right registry to the third terminal.

S303, the third terminal can complete auditing of the partner manager of the fourth terminal.

And S304, after the manager of the partner passes the auditing, the fourth terminal can display the registered two-dimensional code.

S305, the first terminal can scan the registration two-dimension code to enter the filling information in the filling page of the business authority registration table. After filling, the first terminal can submit the service authority registry to the fourth terminal for auditing.

S306, the fourth terminal can complete the examination and verification of the third terminal.

S307, the third terminal passing the audit can complete the authorization.

The business system can comprise a business approval system, a message notification system, an identity verification system and a plurality of subsystems.

After the third terminal requests to acquire the short message verification from the service system, the third terminal uploading the service authority registry is verified after the service authority registry is uploaded to the service system through the short message verification code. The verification is used for ensuring that the third terminal uploading the service authority registry and the third terminal generating the registration two-dimensional code are the same.

On the basis of the above embodiment, as shown in fig. 6, the third terminal may also view the first terminal or the fourth terminal that has been authorized. The third terminal may also delete the rights of the first terminal or the fourth terminal that have been authorized. When multiple permission levels are included, the third terminal may also modify, set the permission level of the first terminal or the fourth terminal. The fourth terminal may also view a list of the first terminals it has authorized. The fourth terminal may also delete the rights of the first terminal that have been authorized. The fourth terminal may also modify, set the permission level of the first terminal when a plurality of permission levels are included.

On the basis of the above embodiment, as shown in fig. 7, the process of completing docking with the second terminal by the first terminal may include the following procedures:

S401, after logging in an applet on the first terminal, filling in service information in the applet. The business information may be building information. The applet queries from the service system according to the service information to obtain a target service, and returns to the first terminal, which can generate a service two-dimension code. The first terminal can share the service two-dimension code to a client with willingness to transact the target service. For example, when the target business is a upstairs sales, the customer may be a customer willing to purchase a house.

S402, after the second terminal acquires the service two-dimension code, scanning an information page of the target service. For example, the information page may include a loan application process or a loan application form.

Fig. 8 is a schematic structural diagram of a service management apparatus according to an embodiment of the present application, and as shown in fig. 8, a service management method apparatus 10 according to the present embodiment is used to implement operations corresponding to electronic devices in any of the foregoing method embodiments, where the service management method apparatus 10 according to the present embodiment includes:

The acquiring module 11 is configured to acquire a transactable service at a current moment, a first history service completed by the first terminal, a second history service completed by the first terminal in an area where the first terminal is located, and a third history service completed by the service system within a preset duration; wherein each service includes at least one service tag;

A processing module 12, configured to sort the transactable services according to the service tag of the first history service, the service tag of the second history service, the service tag of the third history service, and the service tag of the transactable service; displaying the sorted transactable business; responding to the selection instruction, and determining a target transactable service; generating and sending a service two-dimension code acquisition request according to the target transactable service;

The obtaining module 11 is further configured to obtain and display a service two-dimension code, so that after the second terminal scans the service two-dimension code, the second terminal jumps to an information page of the target business, and the second terminal generates and uploads a business transaction request based on the business editing information of the information page.

Optionally, the processing module 12 is specifically configured to:

Counting service labels of the first historical service to obtain first label weight; counting service labels of the second historical service to obtain second label weight; counting service labels of a third historical service to obtain a third label weight;

Calculating a first index of each business capable of being processed according to the first label weight and the label of each business capable of being processed; calculating a second index of each business capable of being processed and each label capable of being processed according to the second label weight and each label capable of being processed; calculating a third index of each business which can be processed according to the third label weight;

determining weights of the first index, the second index and the third index according to the number of the first historical services, the number of the second historical services and the number of the third historical services;

And calculating to obtain the comprehensive index of each business capable of being processed according to the first index, the second index and the third index and the weights of the first index, the second index and the third index, and sequencing the business capable of being processed according to the comprehensive index.

Optionally, the processing module 12 is specifically configured to:

mapping the number of the second historical services to obtain the weight of a second index through a second mapping table of the second historical services;

and mapping the number of the third historical services to obtain the weight of the third index through a third mapping table of the third historical services.

Optionally, the processing module is further configured to:

sending a viewing request to a service system, wherein the viewing request comprises authority information of a first terminal;

Acquiring return information of a service system; when the authority verification of the service system to the first terminal is passed, the return information comprises the transactable service at the current moment; when the authority verification of the service system to the first terminal fails, the returned information comprises the authority abnormality reminding.

Optionally, the processing module 12 is further configured to:

Responding to a filling editing instruction of the authority registry to acquire registration editing information;

Responding to the uploading instruction, generating a right registration request according to the registration editing information, and sending the right registration request to the third terminal, so that the third terminal generates and feeds back a registration result according to the registration editing information after acquiring the right registration request, wherein the registration result comprises registration success and registration failure;

And acquiring the return information of the third terminal, wherein the return information at least comprises a registration result.

Optionally, when the registration result is that the registration is successful, the returned information further includes authority information, where the authority information corresponds to prestored information uploaded to the service platform when the registration of the first terminal is successful.

Optionally, the processing module 12 is further configured to:

after the return information of the third terminal is obtained, the popup window displays the registration result in the return information.

The service management device 10 provided in the embodiment of the present application may execute the above-mentioned method embodiment, and the specific implementation principle and technical effects of the method embodiment may be referred to the above-mentioned method embodiment, and this embodiment is not repeated here.

Fig. 9 shows a schematic hardware structure of a terminal device according to an embodiment of the present application. The terminal device may be the first terminal device described above as shown in fig. 8. Or the terminal device may also be a second terminal device or a third terminal device. As shown in fig. 9, the terminal device 40, configured to implement the operations corresponding to the terminal device in any of the above method embodiments, the terminal device 40 of this embodiment may include: a memory 41, a processor 42 and a communication interface 44.

A memory 41 for storing a computer program. The Memory 41 may include a high-speed random access Memory (Random Access Memory, RAM), and may further include a Non-Volatile Memory (NVM), such as at least one magnetic disk Memory, and may also be a U-disk, a removable hard disk, a read-only Memory, a magnetic disk, or an optical disk.

A processor 42 for executing the computer program stored in the memory to implement the service management method in the above embodiment. Reference may be made in particular to the relevant description of the embodiments of the method described above. The Processor 42 may be a central processing unit (Central Processing Unit, CPU), or may be other general purpose processors, digital signal processors (DIGITAL SIGNAL Processor, DSP), application Specific Integrated Circuits (ASIC), or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the present invention may be embodied directly in a hardware processor for execution, or in a combination of hardware and software modules in a processor for execution.

Alternatively, the memory 41 may be separate or integrated with the processor 42.

When memory 41 is a separate device from processor 42, terminal device 40 may also include bus 43. The bus 43 is used to connect the memory 41 and the processor 42. The bus 43 may be an industry standard architecture (Industry Standard Architecture, ISA) bus, an external device interconnect (PERIPHERAL COMPONENT INTERCONNECT, PCI) bus, or an extended industry standard architecture (Extended Industry Standard Architecture, EISA) bus, among others. The buses may be divided into address buses, data buses, control buses, etc. For ease of illustration, the buses in the drawings of the present application are not limited to only one bus or to one type of bus.

The communication interface 44 may be connected to the processor 41 via the bus 43. Processor 42 may control communication interface 44 to enable interaction with other terminal devices.

The terminal device provided in this embodiment may be used to execute the above-mentioned service management method, and its implementation manner and technical effects are similar, and this embodiment is not repeated here.

It should be noted that, it should be understood that the division of the modules of the above apparatus is merely a division of a logic function, and may be fully or partially integrated into a physical entity or may be physically separated. And these modules may all be implemented in software in the form of calls by the processing element; or can be realized in hardware; the method can also be realized in a form of calling software by a processing element, and the method can be realized in a form of hardware by a part of modules. The modules may be processing elements that are individually set up, may be implemented as integrated in a chip of the above-described apparatus, or may be stored in a memory of the above-described apparatus in the form of program codes, and the functions of the above-described modules may be called and executed by a processing element of the above-described apparatus. In addition, all or part of the modules can be integrated together or can be independently implemented. The processing element here may be an integrated circuit with signal processing capabilities. In implementation, each step of the above method or each module above may be implemented by an integrated logic circuit of hardware in a processor element or an instruction in a software form.

The embodiment of the application also provides a chip for running the instruction, which is used for executing the technical scheme of the business management method in the embodiment.

The embodiment of the application also provides a computer readable storage medium, wherein the computer readable storage medium stores computer execution instructions, and when the computer execution instructions run on a computer, the computer is caused to execute the technical scheme of the service management method of the embodiment.

The embodiment of the application also provides a computer program product, which comprises a computer program stored in a computer readable storage medium, wherein at least one processor can read the computer program from the computer readable storage medium, and the technical scheme of the business management method in the embodiment can be realized when the at least one processor executes the computer program.

In the several embodiments provided by the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described device embodiments are merely illustrative, e.g., the division of modules is merely a logical function division, and there may be additional divisions of actual implementation, e.g., multiple modules may be combined or integrated into another system, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or modules, which may be in electrical, mechanical, or other forms.

The modules illustrated as separate components may or may not be physically separate, and components shown as modules may or may not be physical units, may be located in one place, or may be distributed over multiple network units. Some or all of the modules may be selected according to actual needs to implement the solution of this embodiment.

In addition, each functional module in the embodiments of the present application may be integrated in one processing unit, or each module may exist alone physically, or two or more modules may be integrated in one unit. The units formed by the modules can be realized in a form of hardware or a form of hardware and software functional units.

The integrated modules, which are implemented in the form of software functional modules, may be stored in a computer readable storage medium. The software functional module is stored in a storage medium, and includes several instructions for causing a computer device (which may be a personal computer, a third terminal, or a network device, etc.) or a processor to perform part of the steps of the methods according to the embodiments of the present application.

It should be appreciated that the Processor may be a central processing unit (Central Processing Unit, abbreviated as CPU), or may be other general purpose Processor, digital signal Processor (DIGITAL SIGNAL Processor, abbreviated as DSP), application SPECIFIC INTEGRATED Circuit (ASIC), or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the present invention may be embodied directly in a hardware processor for execution, or in a combination of hardware and software modules in a processor for execution.

The memory may comprise a high-speed RAM memory, and may further comprise a non-volatile memory NVM, such as at least one magnetic disk memory, and may also be a U-disk, a removable hard disk, a read-only memory, a magnetic disk or optical disk, etc.

The bus may be an industry standard architecture (Industry Standard Architecture, ISA) bus, an external device interconnect (PERIPHERAL COMPONENT INTERCONNECT, PCI) bus, or an extended industry standard architecture (Extended Industry Standard Architecture, EISA) bus, among others. The buses may be divided into address buses, data buses, control buses, etc. For ease of illustration, the buses in the drawings of the present application are not limited to only one bus or to one type of bus.

The storage medium may be implemented by any type or combination of volatile or nonvolatile memory devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disk. A storage media may be any available media that can be accessed by a general purpose or special purpose computer.

An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. In the alternative, the storage medium may be integral to the processor. The processor and the storage medium may reside in an Application SPECIFIC INTEGRATED Circuits (ASIC). Of course, the processor and the storage medium may reside as discrete components in an electronic control unit or master control device.

Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present application, and not for limiting the same; although the application has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some or all of the technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit of the application.

Claims

1. A method for service management, applied to a first terminal of a service system, the method comprising:

displaying the ordered transactable business;

And acquiring and displaying the service two-dimension code, so that the second terminal jumps to the information page of the target business according to the positioning address after scanning the service two-dimension code, and generates and uploads a business handling request based on the business editing information of the information page.

2. The method of claim 1, wherein sorting the transacted services according to the service tag of the first history service, the service tag of the second history service, the service tag of the third history service, and the service tag of the transacted service, specifically comprises:

3. The method according to claim 2, wherein determining the weights of the first index, the second index and the third index according to the number of the first history traffic, the number of the second history traffic and the number of the third history traffic, specifically comprises:

4. A method according to any of claims 1-3, characterized in that before acquiring the transactable service at the current moment, the method further comprises:

5. A method according to any of claims 1-3, characterized in that before acquiring the transactable service at the current moment, the method comprises:

6. The method of claim 5, wherein when the registration result is that the registration is successful, the returned information further includes permission information, where the permission information corresponds to pre-stored information uploaded to a service platform by the third terminal when the registration of the first terminal is successful.

7. The method of claim 5, wherein after obtaining the return information of the third terminal, the method further comprises:

8. A service management apparatus for a first terminal of a service system, the apparatus comprising:

The acquisition module is further used for acquiring and displaying the service two-dimension code, so that the second terminal jumps to the information page of the target business according to the positioning address after scanning the service two-dimension code, and the second terminal generates and uploads a business transaction request based on the business editing information of the information page.

9. A first terminal, the first terminal comprising: a processor, and a memory communicatively coupled to the processor;

The memory stores computer-executable instructions;

The processor executes computer-executable instructions stored in the memory to implement the method of any one of claims 1-7.

10. A computer readable storage medium having stored therein computer executable instructions which when executed by a processor are adapted to carry out the method of any one of claims 1-7.

11. A computer program product comprising a computer program which, when executed by a processor, implements the method of any of claims 1-7.