CN114330780A - Equipment after-sale maintenance system and method - Google Patents
Equipment after-sale maintenance system and method Download PDFInfo
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Abstract
An after-sale maintenance system and method for equipment relate to the technical field of after-sale maintenance of large intelligent equipment. In order to solve the problems that in the prior art, the operation of a digital model is difficult to ensure to be consistent with the operation state of field equipment, which influences the accuracy of fault prediction, and the timeliness of maintenance is difficult to ensure due to wide distribution region of the equipment, the technical scheme provided by the invention is as follows: an equipment after-market maintenance system comprising: the digital twinning device is used for constructing a digital twinning model according to the equipment to be maintained, performing virtual equipment operation, updating the state of the digital twinning model according to the received hardware state data, and performing fault prediction, maintenance reminding and wearing part replacement reminding on the equipment; the equipment maintenance device is used for tracking an inspection path of equipment maintenance personnel; and the after-sale database is used for storing equipment information, user information, historical fault information, maintenance information and wearing part replacement information. The invention is suitable for the after-sales service management of the manufacturers of the existing intelligent equipment aiming at the equipment.
Description
Technical Field
Relates to the technical field of after-sale maintenance of large intelligent equipment.
Background
With the emergence of the interaction of the internet of things and the intelligence, the manufacturing industry starts to perform service innovation by means of a useful tool, and the problems in production and service are solved, so that the product quality is improved, and the service innovation is promoted. For equipment manufacturers to offer more reliable products and after-sales services, higher reputations and profits will be obtained; if quick and accurate maintenance service is available for equipment use, product quality and throughput losses due to equipment failure can be reduced.
In manufacturing enterprises, the maintenance of equipment has changed dramatically: transitioning from traditional troubleshooting modes to preventive, predictive, and design-based maintenance. The traditional fault maintenance mode is corrective maintenance, equipment maintenance tasks mainly adopt an empirical method or a qualitative method, key equipment is not identified and classified, and maintenance resources cannot be reasonably configured. And there are maintenance imperfections, over-maintenance and potential hazards, the reliability, availability and safety of the equipment being difficult to control and ensure. With respect to the low reliability of conventional equipment maintenance, the current preventive and predictive maintenance of equipment mainly focuses on remote monitoring services and equipment state prediction based on intelligent algorithms. In an after-sale equipment predictive maintenance cooperative system based on the digital twin disclosed in application number CN112418523A, a cooperative maintenance seven-dimensional model based on the digital twin is disclosed to provide an equipment fault early warning for an equipment user, and provide a cooperative maintenance mode in which an equipment operator driven by the digital twin maintains equipment abnormality through an equipment maintenance knowledge base font, the equipment operator maintains the equipment abnormality in cooperation with after-sale maintenance personnel, and the equipment operator maintains the equipment abnormality in cooperation with different stakeholders such as a maintenance specialist, a designer, and a spare part supplier. The equipment manufacturing side is enabled to provide more effective and timely service and support for equipment users.
Application number CN211606598U discloses a record appearance is patrolled and examined in anti-salt electrical equipment maintenance, discloses a can fix a position in real time, take a picture at any time, record a video and can record the record appearance of sound, with its be applied to the plant maintenance in, can be through the trail to maintainer, whether combine photo and video content to judge to maintain and satisfy the standard, can realize whether dangerous position is in of suggestion maintainer through the locate function simultaneously, avoid maintainer to receive unnecessary injury.
However, in the actual use process, the deviation between the operation parameters of the field device and the operation parameters of the digital model occurs due to the influence of the physical parameters of the hardware during the actual operation of the field device, which affects the accuracy of the device failure prediction.
Disclosure of Invention
In order to solve the problems that the running of a digital model is difficult to ensure to be consistent with the running state of field equipment to influence the accuracy of fault prediction and the timeliness of maintenance is difficult to ensure due to wide distribution region of the equipment in the prior art, the invention provides the technical scheme that:
an equipment after-market maintenance system, said system comprising:
the digital twinning device is used for constructing a digital twinning model according to the equipment to be maintained, running the virtual equipment, updating the state of the digital twinning model according to the received hardware state data, and performing fault prediction, maintenance reminding and wearing part replacement reminding on the equipment;
the equipment maintenance device is used for tracking an inspection path of equipment maintenance personnel;
the device maintenance apparatus further comprises: the data uploading module is used for uploading hardware state data, collected by equipment maintainers, of the field equipment in actual work to the digital twin device, sending maintenance information to an after-sale database and sending wearing part replacement information to the after-sale database;
the fault recording device is used for recording the generation time, the fault type, the fault reason, the maintenance personnel, the maintenance time and the maintenance record of each fault, and forming the recorded information into historical fault information to be stored in an after-sales database;
and the after-sale database is used for storing equipment information, user information, historical fault information, maintenance information and wearing part replacement information.
Further, the digital twinning device further comprises: the fault prediction maintenance management module is used for searching and matching in an after-sales database according to a fault type according to a fault prediction result of the digital twin device to obtain all maintenance personnel and maintenance records corresponding to the fault type; the system is also used for searching the current position information of all maintenance personnel; and the system is also used for obtaining the distance time of each maintenance worker according to the user address, and selecting two maintenance workers with the distance time closest to the predicted fault occurrence time in the fault prediction information to send the order information.
Further, the system further comprises:
and the equipment maintenance cycle prompting device is used for reminding when a maintenance cycle is approached, searching the current position information of all maintenance personnel, obtaining the route time of each maintenance personnel according to the address of the equipment to be maintained, and selecting two maintenance personnel with the route time closest to the end time of the maintenance cycle to send the order information.
Further, the system further comprises:
and the linkage device is used for synchronizing the operation of the field equipment by the operator on the equipment field to the digital twin device.
Further, the system further comprises:
the fault type judging device is used for judging whether the fault type is a field maintenance type or a remote maintenance type, if the fault type is the field maintenance type, the fault prediction maintenance management module is started, and if the fault type is the remote maintenance type, the cooperative device is started;
and the cooperation device is used for remotely operating the field equipment and synchronizing the operation to the digital twin model.
Further, the cooperative apparatus includes:
and the auditing module is used for authorizing the cooperative device and allowing the cooperative device to operate the field equipment.
Further, the system further comprises:
and the hardware fault judging device is used for recording the fault period of the hardware which causes the field equipment fault each time, and sending out an early warning prompt when the hardware is about to reach the fault period.
Further, the system further comprises:
and the hardware resetting uploading device is used for collecting the hardware state data of the field equipment after the hardware is replaced and uploading the hardware state data to the digital twin device when the hardware in the field equipment is detected to be replaced.
Based on the same inventive concept, the invention also provides an after-sale maintenance method of the equipment, which comprises the following steps:
a digital twinning step, namely constructing a digital twinning model according to the equipment to be maintained, operating virtual equipment, updating the state of the digital twinning model according to the received hardware state data when receiving the update of the jackpot state data, and reminding when equipment failure is predicted, the equipment reaches a maintenance cycle and a wearing part is about to reach a replacement cycle;
an equipment maintenance step, wherein when equipment maintainers inspect, an equipment maintainer inspection path is tracked;
the step of maintaining the equipment further comprises: a data uploading step, namely acquiring hardware state data in actual work of the field equipment, uploading the hardware state data to the digital twin device, acquiring maintenance information, sending the maintenance information to an after-sale database, and acquiring wearing part replacement information, and sending the wearing part replacement information to the after-sale database;
and a fault recording step, wherein the generation time, the fault type, the fault reason, the maintenance personnel, the maintenance time and the maintenance record of each fault are collected, and the recorded information is formed into historical fault information and is stored in an after-sales database. A computer-readable storage medium for storing a computer program that executes the device after-market maintenance system.
A computer device, characterized by: the system comprises a memory and a processor, wherein the memory is stored with computer programs, and when the processor runs the computer programs stored in the memory, the processor executes the equipment after-sales maintenance system.
The invention has the advantages that:
the after-sales maintenance system of the equipment provided by the invention constructs the digital twin system when leaving the factory, and the equipment maintenance device is added in the digital twin system to realize the acquisition of field data and the update of the digital twin system according to the running condition of the field equipment, thereby solving the problem that the running parameters of the field equipment and the running parameters of the digital model are deviated and the accuracy of the equipment fault prediction is influenced because the field equipment is influenced by the physical parameters of hardware in the actual running process in the prior art, and effectively improving the accuracy of the fault prediction of the digital twin system. In the process of equipment maintenance, real-time positioning and track acquisition of equipment maintenance personnel are realized through an equipment maintenance device, a prompt is sent when the equipment maintenance personnel are about to arrive at a dangerous position or are already at the dangerous position, so that the equipment maintenance personnel are prevented from being injured, the prompt is sent when the equipment maintenance personnel do not finish a specified maintenance plan according to maintenance requirements, the maintenance positions ignored by the equipment maintenance personnel are prompted, detailed recording and completion condition confirmation can be carried out on each maintenance through a photographing uploading mode, a video uploading mode and a voice inputting mode, and the generation time, the reason, the corresponding equipment maintenance personnel and the maintenance condition of a fault are recorded and stored through a fault recording device; and the hardware state data in the actual operation process of the field device is uploaded through a data uploading module in the device maintenance device at any time.
The fault prediction maintenance management of the invention can reasonably distribute the maintenance personnel to carry out the field service according to the actual position of the maintenance personnel, the experience of the previous maintenance work, the user address and the fault type of the user equipment, improves the service efficiency and also ensures the reliable operation of the user field equipment
The invention is suitable for the after-sales service management of the manufacturers of the existing intelligent equipment aiming at the equipment.
Drawings
Fig. 1 is a flowchart of an apparatus after-sales maintenance system according to a first embodiment.
Detailed Description
In a first embodiment, the present invention provides an after-sales maintenance system for equipment, the system including:
the digital twinning device is used for constructing a digital twinning model according to the equipment to be maintained, running the virtual equipment, updating the state of the digital twinning model according to the received hardware state data, and performing fault prediction, maintenance reminding and wearing part replacement reminding on the equipment;
specifically, the failure prediction includes: user name, device address, fault type, and expected time of occurrence of the fault.
The maintenance reminding comprises: user name, equipment address, maintenance items.
A consumable part replacement reminder, predicted from a nominal life of a consumable part, the consumable part replacement reminder comprising: user name, equipment address, wearing part model number and service time.
The equipment maintenance device is used for tracking an inspection path of equipment maintenance personnel;
the device maintenance apparatus further comprises: the data uploading module is used for uploading hardware state data, collected by equipment maintainers, of the field equipment in actual work to the digital twin device, sending maintenance information to an after-sale database and sending wearing part replacement information to the after-sale database;
specifically, the maintenance information includes: equipment information, user information, uploading personnel information, maintenance time, maintenance records and equipment state parameters.
The quick-wear part replacement letter comprises: equipment information, user information, uploaded personnel information, replacement time, damaged part removing information and damaged part replacing information. The information of the damaged parts comprises the following steps: model, factory number, service life, and replacement reason. The replacement reason is as follows: maintenance replacement, failure replacement. The maintenance replacement refers to the replacement of the wearing part when the service life of the wearing part is close, and the fault replacement refers to the replacement of the wearing part when the fault occurs. The near service life is a certain time before the service life is due, and the time is designed according to the processing period or the purchasing period of the wearing parts. For example: 3-5 working days are added above the processing period of the wearing parts.
The information of replacing the vulnerable parts comprises the following steps: model, factory number, and replacement time.
The fault recording device is used for recording the generation time, the fault type, the fault reason, the maintenance personnel, the maintenance time and the maintenance record of each fault, and forming the recorded information into historical fault information to be stored in an after-sales database;
and the after-sale database is used for storing equipment information, user information, historical fault information, maintenance information and wearing part replacement information.
Specifically, the digital twinning device is realized by adopting the prior art;
after-market maintenance is maintenance after the product is shipped. The operating state of the device at the user site is not controllable, and the operating state of the same device at different user sites is completely different and the health state of the device is also completely different according to the environmental factors of the user site, the user device maintenance personnel and the user personnel. To make an effective and reliable failure prediction for a device located at a customer site, it is necessary to know the operational state of the device at the customer site. The device maintenance apparatus in the present embodiment realizes this function.
The equipment after-sale maintenance system equipment maintenance device provided by the embodiment is provided with a data uploading module; the hardware state data in the actual operation process of the field device is uploaded to the digital twin device through the data uploading module, the hardware state parameter of the digital twin model in the digital twin device is adjusted, the operation data of the digital twin model is matched with the actual operation data of the field device, and the problem that in the actual use process, the operation parameter of the field device is affected by the physical parameter of the hardware in the actual operation process, so that the operation parameter of the field device is deviated from the operation parameter of the digital model, and the accuracy of device fault prediction is affected is solved.
In the operation process of the equipment, the equipment maintenance device is also used for realizing the monitoring and management functions of the equipment maintenance personnel, can position and track acquisition in real time, and sends out a prompt when the equipment maintenance personnel is about to arrive at a dangerous position or is already at the dangerous position, such as a high-temperature outlet or a space with radiation, so as to avoid the equipment maintenance personnel from being injured; and the hardware state data in the actual operation process of the field device is uploaded through a data uploading module in the device maintenance device at any time.
A second embodiment of the after-sales maintenance system of the plant, which is a further limitation of the after-sales maintenance system of the plant provided in the first embodiment, wherein the digital twin apparatus further includes: the fault prediction maintenance management module is used for searching and matching in an after-sales database according to the fault type according to the fault prediction result of the digital twin device to obtain all maintenance personnel and maintenance records corresponding to the fault type; the system is also used for searching the current position information of all maintenance personnel; and the system is also used for obtaining the distance time of each maintenance worker according to the user address, and selecting two maintenance workers with the distance time closest to the predicted fault occurrence time in the fault prediction information to send the order information.
Because the equipment is uncertain all over the region, the maintenance personnel of the manufacturer can perform equipment maintenance on different user sites, and the positions of the maintenance personnel are also uncertain. In order to improve the working efficiency of maintenance personnel and provide maintenance service in time, the maintenance personnel who can arrive at the user site near the expected occurrence time of the fault are selected to dispatch a worksheet according to the fault prediction result, so that the maintenance personnel can arrive at the user site in time and solve the equipment fault. Even arrive the user scene in advance and overhaul, avoid the trouble to take place.
Specifically, the two maintenance personnel are selected to send the order dispatching information, so that the problem that after the order dispatching information is sent to only one maintenance personnel, the maintenance personnel cannot receive orders because the current work is not completed or other reasons are not completed, and the maintenance of the failed equipment is delayed is avoided. And sending order dispatching information to two maintenance personnel, so that the maintenance personnel who receive the order confirmation are submitted as final maintenance personnel.
In a third aspect, the present invention is further limited to the system for after-sales maintenance of a device according to the first aspect, further including:
and the equipment maintenance cycle prompting device is used for reminding when a maintenance cycle is approached, searching the current position information of all maintenance personnel, obtaining the route time of each maintenance personnel according to the address of the equipment to be maintained, and selecting two maintenance personnel with the route time closest to the end time of the maintenance cycle to send the order information.
Specifically, the two maintenance personnel are selected to send the order dispatching information, so that the problem that after the order dispatching information is sent to only one maintenance personnel, the maintenance personnel cannot receive orders because the current work is not completed or other reasons are not completed, and the maintenance of the equipment close to the maintenance period is delayed is avoided.
The maintenance period is determined by referring to the consumable materials needed to be prepared by maintenance equipment, the purchase period or the processing period of the replacement parts and the address of the user, and the basic principle is to ensure that the maintenance personnel can arrive at the user within one week before and after the maintenance date.
Fourth, this embodiment is further limited to the system for after-sales maintenance of a device according to the first embodiment, and the system further includes:
and the linkage device is used for synchronizing the operation of the field equipment by the operator on the equipment field to the digital twin device.
Specifically, the operating, adjusting and compiling work procedures of the field equipment by the field operator are synchronized to the digital twin device through the linkage device, so that the digital twin model and the operation data of the field equipment are synchronized, and the work procedures of each operating, adjusting and compiling are recorded in real time; the misjudgment of the system on the equipment fault caused by the inconsistency of the operation data of the adjusted field equipment and the operation data of the digital twin model is avoided, the equipment is also influenced when the written working program does not accord with the operation standard of the equipment, and the real-time synchronous writing of the working program through the linkage device can be realized.
The linkage device can be realized by embedding the existing equipment capable of realizing the wireless data transmission function into computer software.
Fifth, the present embodiment is further limited to the system for after-sales maintenance of a device according to the first embodiment, and the system further includes:
the fault type judging device is used for judging whether the fault type is a field maintenance type or a remote maintenance type, if the fault type is the field maintenance type, the fault prediction maintenance management module is started, and if the fault type is the remote maintenance type, the cooperative device is started;
and the cooperation device is used for remotely operating the field equipment and synchronizing the operation to the digital twin model.
Specifically, when the fault type is a software fault, some faults can be eliminated in a remote cooperative mode, the fault type belongs to a remote maintenance type, and the fault does not need a maintenance person to go to the field, a remote professional person remotely adjusts the field device, or an operator on the field is remotely guided to adjust the hardware of the field device and timely correct the software of the device. Therefore, against this kind of fault type, in order to practice thrift the human cost and improve maintenance efficiency, adopt to cooperate device remote operation to do.
Sixth, the present embodiment is further limited to the system for after-sales maintenance of equipment according to the first embodiment, wherein the coordination apparatus includes:
and the auditing module is used for authorizing the cooperative device and allowing the cooperative device to operate the field equipment.
Specifically, before a remote professional performs remote adjustment on a field device, authorization of a field device operator needs to be obtained, and the field device can be adjusted remotely only through the authorized device. The auditing module ensures the safety of the equipment.
A seventh embodiment is directed to the system for after-sales maintenance of a facility according to the first embodiment, further including:
the wearing part replacement judging device is used for recording the fault period of the wearing part causing the field equipment fault every time according to the after-sales database and sending out an early warning prompt when hardware is close to the fault period; and is also used for sending out early warning prompts when each wearing part in the equipment is close to the rated service life.
Specifically, an early warning prompt is sent out at a preset time before the quick-wear part is about to reach the fault period, the preset time is the purchase period of the quick-wear part, and therefore the quick-wear part can be stored and replaced timely, normal operation of the equipment is guaranteed, and the situation that the equipment cannot continue to operate due to the fact that no replacement part exists when the quick-wear part is damaged is avoided.
An eighth embodiment is the following detailed description of the after-sales maintenance system of an apparatus according to the first embodiment, wherein the system further includes:
and the hardware resetting uploading device is used for collecting the hardware state data of the field equipment after the hardware is replaced and uploading the hardware state data to the digital twin device when the hardware in the field equipment is detected to be replaced.
Specifically, after the hardware of the equipment is replaced, the new hardware state data is uploaded to the digital twin device, the digital twin model is adjusted, the operation data of the digital twin model and the operation data of the field equipment are synchronized, and the accuracy of the after-sales maintenance system fault prediction of the equipment is further improved.
Ninth, the present embodiment provides an apparatus maintenance method, including:
a digital twinning step, namely constructing a digital twinning model according to the equipment to be maintained, operating virtual equipment, updating the state of the digital twinning model according to the received hardware state data when receiving the update of the jackpot state data, and reminding when equipment failure is predicted, the equipment reaches a maintenance cycle and a wearing part is about to reach a replacement cycle;
an equipment maintenance step, wherein when equipment maintainers inspect, an equipment maintainer inspection path is tracked;
the step of maintaining the equipment further comprises: a data uploading step, namely acquiring hardware state data in actual work of the field equipment, uploading the hardware state data to the digital twin device, acquiring maintenance information, sending the maintenance information to an after-sale database, and acquiring wearing part replacement information, and sending the wearing part replacement information to the after-sale database;
a fault recording step, which is to collect the generation time, the fault type, the fault reason, the maintainer, the maintenance time and the maintenance record of each fault, and form the recorded information into historical fault information to be stored in an after-sales database;
specifically, the method further comprises an equipment after-sale maintenance system abnormity judgment step, wherein the operation data in the digital twin model constructed in the digital twin step is compared with the actual operation data of the equipment to judge whether the data abnormity occurs;
an abnormality error reporting step of sending error information through the equipment maintenance step when the abnormality judging step judges that the data is abnormal;
and a data uploading step, which is used for changing the data in the digital twin model according to the hardware state data uploaded by the equipment maintainer in the actual work of the field equipment.
The step of abnormal error reporting further comprises:
and a maintenance allocation step of allocating appropriate equipment maintenance personnel according to the judgment result of the abnormality judgment step.
The maintenance allocation steps are specifically as follows:
and selecting the equipment maintainer which is recorded in the fault recording device and has the best maintenance corresponding to the fault reason condition as the proper equipment maintainer according to the fault reason judged in the abnormal judgment step.
Specifically, the maintenance allocation step specifically includes: and selecting a maintainer which is closest to the current fault equipment, has the most times of solving the current fault, has the shortest time and has better maintenance condition according to the generation time and the reason of the fault recorded in the fault recording device, and the corresponding maintainer and maintenance condition of the equipment.
Tenth embodiment mode, the present embodiment mode provides a computer-readable storage medium, wherein the computer-readable storage medium is used for storing a computer program, and the computer program executes the after-sales maintenance method of the device provided in the embodiment mode.
Eleventh, the present embodiment provides a computer device, characterized in that: the after-sales maintenance system comprises a memory and a processor, wherein the memory stores a computer program, and when the processor runs the computer program stored in the memory, the processor executes the after-sales maintenance method provided by the ninth embodiment.
Claims (11)
1. An after-market maintenance system for equipment, said system comprising:
the digital twinning device is used for constructing a digital twinning model according to the equipment to be maintained, running the virtual equipment, updating the state of the digital twinning model according to the received hardware state data, and performing fault prediction, maintenance reminding and wearing part replacement reminding on the equipment;
the equipment maintenance device is used for tracking an inspection path of equipment maintenance personnel;
the device maintenance apparatus further comprises: the data uploading module is used for uploading hardware state data, collected by equipment maintainers, of the field equipment in actual work to the digital twin device, sending maintenance information to an after-sale database and sending wearing part replacement information to the after-sale database;
the fault recording device is used for recording the generation time, the fault type, the fault reason, the maintenance personnel, the maintenance time and the maintenance record of each fault, and forming the recorded information into historical fault information to be stored in an after-sales database;
and the after-sale database is used for storing equipment information, user information, historical fault information, maintenance information and wearing part replacement information.
2. The system of claim 1, wherein the digital twinning device further comprises: the fault prediction maintenance management module is used for searching and matching in an after-sales database according to the fault type according to the fault prediction result of the digital twin device to obtain all maintenance personnel and maintenance records corresponding to the fault type; the system is also used for searching the current position information of all maintenance personnel; and the system is also used for obtaining the distance time of each maintenance worker according to the user address, and selecting two maintenance workers with the distance time closest to the predicted fault occurrence time in the fault prediction information to send the order information.
3. The system of claim 1, further comprising:
and the equipment maintenance cycle prompting device is used for reminding when a maintenance cycle is approached, searching the current position information of all maintenance personnel, obtaining the route time of each maintenance personnel according to the address of the equipment to be maintained, and selecting two maintenance personnel with the route time closest to the end time of the maintenance cycle to send the order information.
4. The system of claim 1, further comprising:
and the linkage device is used for synchronizing the operation of the field equipment by the operator on the equipment field to the digital twin device.
5. The system of claim 2, further comprising:
the fault type judging device is used for judging whether the fault type is a field maintenance type or a remote maintenance type, if the fault type is the field maintenance type, the fault prediction maintenance management module is started, and if the fault type is the remote maintenance type, the cooperative device is started;
and the cooperation device is used for remotely operating the field equipment and synchronizing the operation to the digital twin model.
6. The system of claim 5, wherein the coordination means comprises:
and the auditing module is used for authorizing the cooperative device and allowing the cooperative device to operate the field equipment.
7. The system of claim 1, further comprising:
the wearing part replacement judging device is used for recording the fault period of the wearing part causing the field equipment fault every time according to the after-sales database and sending out an early warning prompt when hardware is close to the fault period; and is also used for sending out early warning prompts when each wearing part in the equipment is close to the rated service life.
8. The system of claim 1, further comprising:
and the hardware resetting uploading device is used for collecting the hardware state data of the field equipment after the hardware is replaced and uploading the hardware state data to the digital twin device when the hardware in the field equipment is detected to be replaced.
9. The method for after-sale maintenance of the equipment is characterized by comprising the following steps:
a digital twinning step, namely constructing a digital twinning model according to the equipment to be maintained, operating virtual equipment, updating the state of the digital twinning model according to the received hardware state data when receiving the update of the jackpot state data, and reminding when equipment failure is predicted, the equipment reaches a maintenance cycle and a wearing part is about to reach a replacement cycle;
an equipment maintenance step, wherein when equipment maintainers inspect, an equipment maintainer inspection path is tracked;
the step of maintaining the equipment further comprises: a data uploading step, namely acquiring hardware state data in actual work of the field equipment, uploading the hardware state data to the digital twin device, acquiring maintenance information, sending the maintenance information to an after-sale database, and acquiring wearing part replacement information, and sending the wearing part replacement information to the after-sale database;
and a fault recording step, wherein the generation time, the fault type, the fault reason, the maintenance personnel, the maintenance time and the maintenance record of each fault are collected, and the recorded information is formed into historical fault information and is stored in an after-sales database.
10. A computer-readable storage medium for storing a computer program that executes the method for after-market maintenance of the apparatus of claim 9.
11. A computer device, characterized by: comprising a memory in which a computer program is stored and a processor which, when running the computer program stored by the memory, executes the device after-market maintenance method according to claim 9.
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| CN202111674814.XA CN114330780A (en) | 2021-12-31 | 2021-12-31 | Equipment after-sale maintenance system and method |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116151839A (en) * | 2023-04-18 | 2023-05-23 | 中汽传媒(天津)有限公司 | Dynamic planning method and system for after-sale point of automobile |
| CN116976861A (en) * | 2023-08-14 | 2023-10-31 | 常州润来科技有限公司 | Maintenance data management method and system for copper pipe production workshop equipment |
| WO2024083157A1 (en) * | 2022-10-20 | 2024-04-25 | International Business Machines Corporation | Proactive preparation of repair service site |
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