CN101741609A - Method and system for evaluating availability of service support system - Google Patents
Method and system for evaluating availability of service support system Download PDFInfo
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- CN101741609A CN101741609A CN200810226580A CN200810226580A CN101741609A CN 101741609 A CN101741609 A CN 101741609A CN 200810226580 A CN200810226580 A CN 200810226580A CN 200810226580 A CN200810226580 A CN 200810226580A CN 101741609 A CN101741609 A CN 101741609A
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Abstract
The invention discloses a method and a system for evaluating availability of a service support system, aiming at solving the problem that the evaluation business support system in the prior art has low efficiency in availability and is very complicated. The method in the invention comprises the following steps: collecting operation data of an evaluation unit of each service subsystem in the service support system; evaluating the availability of each evaluation unit according to the collected operation data; evaluating the availability of the corresponding service subsystem according to the availability evaluation result of each evaluation unit in the service support subsystem; and evaluating the availability of the service support system according to the availability evaluation result of each service subsystem. By using the technical scheme in the invention, BOSS availability evaluation can be more efficient and convenient, and the correctness and instantaneity of the BOSS availability evaluation can be improved.
Description
Technical field
The present invention relates to network and field of computer technology, relate in particular to a kind of appraisal procedure and system of availability of service support system.
Background technology
Business support system (BOSS) is a kind of operation system important in the communication service, has the processing of gateway to charge, account, clearing all to be finished by this system.The availability of BOSS is most important to communication service, is the emphasis of research by the BOSS that the correct evaluation of BOSS availability is satisfied business need with design always.
BOSS is huge and complicated, and subsystem is various, comprises business subsystem, charge subsystem, account subsystem, customer service subsystem, clearing subsystem etc., therefore assesses the availability not a duck soup of BOSS.It is simple equipment or node break in service that availability has more than, but a kind of integrated management information, whether has professional desired availability with the reflection operational support system, is the important evidence of BOSS reasonable in design.
In the prior art, the availability of assessment BOSS is the data of collecting physical equipment in each subsystem by manual research, by some form computational tools the data of collecting is added up drawing BOSS availability form again.Adopt this method, on the one hand, not only loaded down with trivial details, the consuming time length of availability, the efficient of collecting data and assessment BOSS are low, and easily make mistakes, real-time is strong inadequately; On the other hand, manual operation is unfavorable in conjunction with history and development in future trend the BOSS availability effectively being assessed.
Therefore, press for a kind of method of automatically availability of BOSS being assessed of realizing, the defective that exists with the availability that solves assessment BOSS in the prior art.
Summary of the invention
The embodiment of the invention provides a kind of appraisal procedure and system of availability of service support system, to solve the problem that efficient is low, loaded down with trivial details and real-time is not strong in the assessment BOSS availability process in the prior art.
A kind of appraisal procedure of availability of service support system comprises step:
Gather the service data of the assessment unit of each service sub-system in the described business support system;
According to the service data that collects, the availability of each assessment unit is assessed;
Availability assessment result according to the assessment unit of each service sub-system assesses the availability of corresponding service subsystem;
Availability assessment result according to each service sub-system assesses the availability of described business support system.
A kind of evaluating system of availability of service support system comprises:
Data acquisition subsystem is used for gathering the service data of the assessment unit of described each service sub-system of business support system;
Data process subsystem is used for according to the service data that collects the availability of each assessment unit being assessed; Availability assessment result according to the assessment unit of each service sub-system assesses the availability of corresponding service subsystem; And the availability assessment result according to each service sub-system assesses the availability of described business support system.
The embodiment of the invention by the service data of each assessment unit in each service sub-system in the capturing service support system, and is assessed the availability of corresponding assessment unit according to service data; According to the assessment result of assessment unit the availability of the service sub-system under it is assessed again, according to the availability assessment result of each service sub-system, the availability of business support system is assessed at last.As can be seen,, adopt technical solution of the present invention, improved efficient, the accuracy of assessment BOSS availability, and assess automatically, make that the assessment availability is easier, more real-time by evaluating system by business support system is divided into multilayer.
Description of drawings
The structure chart of business support system in Fig. 1 embodiment of the invention;
The function logic figure of assessment availability of service support system in Fig. 2 embodiment of the invention;
The flow chart of assessment availability of service support system in Fig. 3 embodiment of the invention.
Embodiment
The embodiment of the invention provides a kind of method and system of assessing availability of service support system, to solve low, the more loaded down with trivial details problem of assessment availability of service support system efficient in the prior art.
Below in conjunction with Figure of description the embodiment of the invention is described in further detail.
For the availability to BOSS is assessed, providing granularity division with BOSS according to business in the embodiment of the invention is 3 levels, as shown in Figure 1, comprising:
Layers of physical devices, this layer comprise equipment, the device cluster of separate physical encapsulation or the system platform software of installing on equipment, as: main frame, disk array, router, switch, fire compartment wall, database etc.;
Service sub-system, finger can independently be finished the site-local of a certain business, and the software and hardware synthesis of a standalone feature link in certain class operation flow is finished in operation system inside, be subsystem, as: business subsystem, customer service subsystem, charge subsystem, account subsystem, CBOSS subsystem etc.Each service sub-system comprises one or more physical layer equipments, the corresponding business function of realizing this service sub-system of the physical layer equipment that each service sub-system comprised;
Professional integral layer, this layer embodies the deployment scheme of whole BOSS in whole district's scope, comprises each service sub-system of BOSS.
Referring to Fig. 2, be the function logic figure of BOSS usability assessment system in the embodiment of the invention, this function logic figure divides by function, and the BOSS usability assessment system is divided into data acquisition subsystem, the data process subsystem that is used to assess, and database; Be used to carry out the Report Subsystem that assessment result generates and exports; Also can comprise the definition subsystem, be used for BOSS is divided.Wherein:
The definition subsystem, be used for BOSS is divided into three hierarchical structures shown in Figure 1, be respectively professional integral layer, business system layer and layers of physical devices, and define the physical equipment that each service sub-system comprised in the business system layer, each physical equipment is defined as the assessment unit of the service sub-system under it;
Data acquisition subsystem is used to gather the service data of the assessment unit that each service sub-system comprised that the definition subsystem definition goes out.This subsystem can be divided into three functional modules, comprising:
The configuration data acquisition module is used for gathering the configuration data that each service sub-system assessment unit is in operation;
The failure data acquisition module is used for gathering the fault data that each service sub-system assessment unit is in operation;
The performance data collection module is used for gathering the performance data that each service sub-system assessment unit is in operation.
Data process subsystem is used for according to the service data of each assessment unit that collects the availability of this assessment unit being assessed; According to the assessment result of the assessment unit that belongs to a service sub-system, the availability of this service sub-system is assessed; According to the assessment result of each service sub-system among this BOSS, the availability of this BOSS is assessed.This subsystem can be divided into three functional modules, comprising:
First evaluation module is used for according to the service data that collects the availability of each assessment unit being assessed;
Second evaluation module is used for the availability assessment result according to the assessment unit of each service sub-system, and the availability of corresponding service subsystem is assessed;
The 3rd evaluation module is used for the availability assessment result according to each service sub-system, and the availability of BOSS is assessed.
Report Subsystem, be used for according to the assessment result of data process subsystem each assessment unit, each service sub-system and BOSS, generate and export corresponding usability results form, provide improvement, upgrading and optimization to make a strategic decision valuable reference is provided BOSS thereby can be attendant and administrative staff.
Said system can be by realizing by program code in conjunction with existing routine interface.
In conjunction with the function logic figure of the BOSS usability assessment system that Fig. 2 provided, Fig. 3 has provided the assessment BOSS availability flow chart of the embodiment of the invention.
Before carrying out the BOSS availability assessment, need BOSS be divided into as shown in Figure 1 three levels by the definition subsystem, and define each level, so that follow-uply carry out availability assessment at each level.The availability assessment flow process of BOSS comprises:
In this step, the service data that data acquisition subsystem can be gathered each assessment unit according to setting-up time or cycle.The configuration parameter that collects can comprise average time for repair of breakdowns that producer provides, unit type, CPU model/quantity, memory size, IP address, built-in hard disk size/quantity etc.; The fault data that collects can comprise the interruption times of assessment unit, each lasting duration that interrupts; The performance data that collects can comprise: utilance when cpu busy percentage, memory usage, exchange area utilance, network port total bandwidth are busy, flow when port is busy, number of sessions etc. when database is busy.Assessment unit can be the physical equipment of individual packages, also can be the physical equipment group, can also be the application program of independently finishing a certain or some function in the corresponding service subsystem, or is the system platform software of corresponding service subsystem.According to the difference of assessment unit, the type of the service data that collects or quantity also may be different.
The service data of each assessment unit that step 302, data process subsystem basis collect is assessed the availability of corresponding assessment unit.
Further, above-mentioned flow process also comprises:
In above-mentioned steps 301, in order to gather the service data of assessment unit, snmp (Simple Network Management Protocol can be installed on each assessment unit, Simple Network Management Protocol) agent software is transferred in the evaluating system database by the configuration parameter of snmp agent software with assessment unit.For the assessment unit that the snmp agent software can not be installed, manual being entered in the database of evaluating system of input interface that the configuration parameter of this assessment unit can be provided by the BOSS usability assessment system.Further, the input interface of the availability predetermined target value of each assessment unit (in conjunction with the KPI of company examination, every month, season or year acceptable number of stoppages, duration etc.) by evaluating system can also be entered into respectively in the database of evaluating system.Predetermined target value by typing can be pre-defined under which type of situation, assessment unit is in malfunction, interrupt being defined as primary fault as each assessment unit, it is nervous and can not the normal process data definition be primary fault assessment unit can also to be in resource.Data acquisition subsystem is collected configuration parameter, fault data and the performance data of assessment unit in running automatically by being installed on the assessment unit snmp agent software, and by Network Transmission the service data of collecting is transferred in the database of evaluating system.
In above-mentioned steps 302, data process subsystem is carried out appraisal procedure to the availability of each assessment unit and can is: put the service data of the assessment unit that collects in order calculating, generate the usability results data of this assessment unit.Below for calculating assessment unit availability instantiation:
The availability of assessment unit is represented (with " A " expression) by availability, and first evaluation module in the data process subsystem is according to the service data of this assessment unit that collects, and the availability A that calculates this assessment unit is:
MTTR in the formula (1) is the average time for repair of breakdowns (this data can by producer be provided) of this assessment unit in a period of time, can when gathering the service data of assessment unit, data acquisition system collect in the database, also can be in the time need assessing the availability of this assessment unit, the input interface that the definition subsystem by evaluating system provides be entered in the database in the evaluating system.MTBF be this assessment unit in the mean free error time of this section in the time, can calculate by following formula:
MTBF=1/ failure rate λ (2)
Failure rate λ is the ratio of the Failure count of this assessment unit in unit interval operate as normal equipment sum when beginning with this time period in the formula (2), reflection be that the relative speed that inefficacy takes place assessment unit is the fault instantaneous strength.The value of the failure rate λ also connected mode with each assessment unit is relevant, as, if the connected mode between the assessment unit is when being connected in series, this failure rate λ is the adding up of failure rate of each assessment unit; If the connected mode between the assessment unit is for to be connected in parallel (as the connected mode in the redundant system), then the value of failure rate λ can calculate by adopting the Markov model that can repair product.Computing formula is as follows:
λ i (t) in the formula is the failure rate of each assessment unit in the subsystem, and λ (t) is the failure rate of service sub-system.
In above-mentioned steps 303, second evaluation module in the data process subsystem calculates the availability assessment data of each service sub-system among the BOSS and can calculate by following computing formula:
The availability of service sub-system=1-[∑ (Ni * Ti)]/(N * T) (3)
In the formula (3), Ni represent one of them assessment unit that this service sub-system comprises in the above-mentioned time period in the running total failare (comprise interruption, and the behavior of the pre-set fault thought) number of times, the lasting duration that Ti in the formula breaks down in the period at this section for this assessment unit, all the assessment unit quantity of N wherein for moving in the period at this section in this service sub-system, and T is the durations of all assessment units in the operation of this section period.The duration that formula (3) is equivalent to all assessment unit failure-free operations in the computing service subsystem add up and and the design and operation duration of all assessment units (i.e. the duration during failure-free operation under perfect condition) adds up and between ratio.
In above-mentioned steps 303, except the availability assessment data of using above-mentioned formula (3) computing service subsystem, can also will belong to all or part of a service sub-system (when getting the assessment unit of partial amt, this part assessment unit can be that the assessment result data are less than the assessment unit that preestablishes threshold value) the availability assessment result data of assessment unit averages, and the availability that obtains this service sub-system is assessed.The mode of average computation can weighted average, can also be to ask arithmetic average or geometric average etc.
In above-mentioned steps 304, in obtaining BOSS after the assessment data of the availability of all service sub-systems, the 3rd evaluation module in the data process subsystem is assessed the availability of this BOSS according to the availability assessment data of all or part (when getting the service sub-system of partial amt, this partial service subsystem can be that the assessment result data are less than the service sub-system that preestablishes threshold value) service sub-system.The availability assessment result data of this all or part service sub-system can be asked weighted average (can also be to ask arithmetic average or geometric average etc.), the mean value that obtains is the availability assessment result data of BOSS in the above-mentioned time period.
Above-mentioned step 302～304, can be that in real time the basis of (as according to setting cycle or time) the availability assessment result data that belongs to the assessment unit of a service sub-system is assessed the operation that the availability of BOSS is assessed then to the availability of this service sub-system; Also can be when attendant or keeper need assess the availability of BOSS, to operate.
In the above-mentioned step 305, generating corresponding usability results form according to the availability assessment data can comprise:
1. the availability detailed account of single assessment unit
This form presents the service data of single assessment unit in different collection points, and the availability assessment result data of this assessment unit that draws according to this service data.
2. single service sub-system availability consolidated statement
This form presents this service sub-system under the different time cycles, the availability assessment result data of the availability assessment result data of each assessment unit of being had jurisdiction over and this service sub-system of drawing according to the availability assessment result data of each assessment unit.In the gathering of reporting period, can be average, maximum, the minimum value of availability collection result as converging foundation.
3.BOSS the availability form
This form presented be among this BOSS each service sub-system at the availability assessment result data of different time under the cycle, and the availability assessment result data of this BOSS that draws according to the availability assessment result data of this each service sub-system.
4. the availability form of period of history.
This form presents is assessment unit availability assessment result data in each time period in the past of comprising of each service sub-system in BOSS, the BOSS system and each service sub-system etc., thereby provides reference according to historical data and prior art to decision-makings such as the optimization of BOSS, improvement for attendant or administrative staff.
After assessment unit, service sub-system or BOSS assessed, attendant or administrative staff also can analyze the reason that this assessment unit, service sub-system or BOSS break down according to the configuration parameter or the performance data of the assessment unit that collects, so that follow-uply provide foundation to the normal operation of safeguarding assessment unit, service sub-system or BOSS.
In the embodiment of the invention, automatically the availability of BOSS is assessed, and the data message and the availability assessment result of the assessment unit that collects represented in the mode of availability form by the evaluating system among the BOSS.Technical solution of the present invention is divided into 3-tier architecture with BOSS, and the availability of every layer of structure assessed respectively, when obtaining the availability assessment result of BOSS, also can obtain the availability assessment result of each service sub-system, equipment, its assessment result data hierarchy is rationally clear, can be follow-up BOSS deployment valuable reference data is provided, in addition, adopt the embodiment of the invention, simplified on the one hand that manual evaluation BOSS availability is brought in the prior art loaded down with trivial details, efficient is low, inaccurate, problem that real-time is strong inadequately; Mode with the availability form represents on the other hand, BOSS is optimized, improves to make decisions reference is provided for like this keeper or attendant.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.
Claims (13)
1. the appraisal procedure of an availability of service support system is characterized in that, comprises step:
Gather the service data of the assessment unit of each service sub-system in the described business support system;
According to the service data that collects, the availability of each assessment unit is assessed;
Availability assessment result according to the assessment unit of each service sub-system assesses the availability of corresponding service subsystem;
Availability assessment result according to each service sub-system assesses the availability of described business support system.
2. the method for claim 1 is characterized in that, the availability assessment result according to the assessment unit of each service sub-system assesses the availability of corresponding service subsystem, is specially:
The mean value of the availability of the some or all assessment units in the computing service subsystem obtains the availability assessment result of this service sub-system;
Perhaps, in the computing service subsystem duration of all assessment unit failure-free operations add up and and the operation of all assessment units adds up often and between ratio, obtain the availability assessment result of this service sub-system.
3. the method for claim 1 is characterized in that, the availability assessment result according to each service sub-system assesses the availability of described business support system, is specially:
Calculate the availability assessment result's of the some or all service sub-systems in each service sub-system mean value, obtain the availability assessment result of this business support system.
4. as each described method of claim 1 to 3, it is characterized in that described service data comprises fault data; According to the service data that collects, the availability of each assessment unit is assessed, adopt following formula:
Wherein, A is the availability of assessment unit availability, and MTBF is the mean free error time of assessment unit, the average time for repair of breakdowns of MTTR assessment unit.
5. as each described method of claim 1 to 3, it is characterized in that, also comprise step:
According to the availability assessment result of described assessment unit, service sub-system and business support system, generate corresponding usability results form.
6. the method for claim 1 is characterized in that, described assessment unit is physical equipment, physical equipment group or application program.
7. the evaluating system of an availability of service support system is characterized in that, comprising:
Data acquisition subsystem is used for gathering the service data of the assessment unit of described each service sub-system of business support system;
Data process subsystem is used for according to the service data that collects the availability of each assessment unit being assessed; Availability assessment result according to the assessment unit of each service sub-system assesses the availability of corresponding service subsystem; And the availability assessment result according to each service sub-system assesses the availability of described business support system.
8. system as claimed in claim 7 is characterized in that, described data process subsystem comprises:
First evaluation module is used for according to the service data that collects the availability of each assessment unit being assessed;
Second evaluation module is used for the availability assessment result according to the assessment unit of each service sub-system, and the availability of corresponding service subsystem is assessed;
The 3rd evaluation module is used for the availability assessment result according to each service sub-system, and the availability of described business support system is assessed.
9. system as claimed in claim 8 is characterized in that, described first evaluation module is further used for, and according to following formula the availability of each assessment unit is assessed:
Wherein, A is the availability of assessment unit availability, and MTBF is the mean free error time of assessment unit, the average time for repair of breakdowns of MTTR assessment unit.
10. system as claimed in claim 8 or 9 is characterized in that described second evaluation module is further used for, and the mean value of the availability of the some or all assessment units that comprise in the computing service subsystem obtains the availability assessment result of this service sub-system;
Perhaps, in the computing service subsystem duration of all assessment unit failure-free operations add up and and the operation of all assessment units adds up often and between ratio, obtain the availability assessment result of this service sub-system.
11. system as claimed in claim 8 or 9, it is characterized in that, described the 3rd evaluation module is further used for, and calculates the availability assessment result's of the some or all service sub-systems in each service sub-system mean value, obtains the availability assessment result of described business support system.
12. system as claimed in claim 7 is characterized in that, described data acquisition subsystem is further used for, and gathers the service data of physical equipment, physical equipment group or application program.
13. system as claimed in claim 7 is characterized in that, this system also comprises:
Report Subsystem is used for the availability assessment result according to described assessment unit, service sub-system or business support system, generates corresponding usability results form.
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Application publication date: 20100616 |