CN101355609B - System and method for transmitting electric visual information toward user along with telephone call - Google Patents
System and method for transmitting electric visual information toward user along with telephone call Download PDFInfo
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Abstract
The invention relates to a system for sending electronic visible information to a user along the process of telephone call and a method thereof. The system comprises a call process data acquisition unit, an input information adaptation unit, a database, a service logic generation and triggering module and an output information adaptation unit, wherein the call process data acquisition unit acquires telephone call process data; the input information adaptation unit receives the electronic visible information for release and the object range and a rule of information release; the database stores identity authentication information, the electronic visible information for release and the object range and the rule of information release which are pre-established by the user and the service platform; the service logic generation and triggering module determines an information sending array comprising a receiving object, receiving time, a terminal of the receiving object and a kind of a sending mode for sending a kind of information; and the output information adaptation unit sends the electronic visible information to a receiving terminal of an appointed user. With the system and the method, the electronic visible information can be automatically sent to a called user, a calling user or the called user and the calling user along the process of telephone call; and when the service of an IVR platform is used, the prompt of the electronic visible information can be acquired simultaneously.
Description
Technical field
The utility model relates to communication system and the method that data service in the communication operation and speech business combine, and relates in particular to a kind of system and method for transmitting electric visual information toward user along with telephone call.
Background technology
When your mood today beautiful especially, how can you go to infect your good friend and friend? the happy event that is extremely delighted is arranged when you today, how can you allow the people of yours on every side share your happiness? when you are more gloomy today, how can you allow friend come to share somebody's cares and burdens for you and solve problem? when you just changed one beautiful number, how can you in time notify your friend again or be the client? iff using existing communication mode, the user can only initiatively transmit these information by the mode of telephone calling or note transmission on one's own initiative is next to other people, neither convenient, can not give full expression to user's mood of this moment again.
In addition, have access to IVR (the Interactive VoiceRespond of various uses in the existing communication system, interactive voice response system) platform, IVR platform (call center) carries out mutual call center as a kind of voice and button of adopting, be widely used in all trades and professions enterprises and institutions such as common carrier, bank, security, insurance, traffic, provide the voice menu navigation feature to the user, the user is after inserting the IVR platform, normally hear the content of telephonograph, adopt the mode of two-stage dialing to select corresponding function according to it.The design of initial IVR platform designs towards fixed telephone terminal, the terminal microphone handle of landline telephone separates with keyboard, people can be while answering a call, dialling, and enter mobile phone after the epoch, also continued to use traditional IVR mode, but the keyboard of mobile phone and earphone microphone are one, people have no idea to dial when listening, when dialling, have no idea to listen, the content of call center's telephonograph may be tediously long in addition, and the function that select is more, is inconvenient to remember, in use the user need listen to recording repeatedly and just can make one's options, thereby brings very big inconvenience.
Summary of the invention
Therefore, the object of the present invention is to provide a kind of system and method for transmitting electric visual information toward user along with telephone call, it is accompanied by the call process can send electronics visual information (literal, picture, cartoon, image) to called subscriber, calling subscriber or calling and called user.
For achieving the above object, the invention provides a kind of system of transmitting electric visual information toward user along with telephone call, it comprises:
The call proceeding data acquisition unit, its communication network that connects operator is with real-time collection call process data;
The input information adaptation unit, it connects the communication network of common carrier, object range, the rule of electronics visual information that is used to issue that reception user or business platform are set up in advance and information issue;
Database, its be responsible for storing user or business platform authentication information, user or business platform the electronics visual information that is used to issue set up in advance and object range, the rule of information issue;
Service logic generates and trigger module, its object range, rule according to the business rule that sets in advance, the call proceeding data that collect, user's preset information and information issue is carried out logical operation, generates to comprise object, the reception opportunity of receiving, receive the terminal of object and adopt which kind of send mode to send the information transmit queue of which kind of information;
The output information adaptation unit, it connects the multiple information issue network element of the communication network of common carrier, generate and the trigger module triggering by described service logic, it is according to described information transmit queue, the information of the communication network of apolegamy common carrier is issued network element and adaptive corresponding communication agreement, in the reception scope on opportunity of appointment in the information transmit queue electronics visual information is sent to the receiving terminal of designated user.
Wherein, described system also comprises the various call centers in the communication network that runs on common carrier, and described call proceeding data acquisition unit can be gathered the call process data of call center.
Wherein, the described call proceeding data acquisition unit call process data of being gathered comprises calling number, called number, off-hook, the line is busy, number transforms, it is busy to meet, no response, conversation, on-hook, roaming, switching, location registers, routing addressing, note send; And,, can also gather the literal of the voice suggestion that two-stage dialing and two-stage dialing key-value pair answer for the call center.
Wherein, to gather the mode of call process data be the monitoring signaling collection, maintenance and network management interface collection, BOSS or the collection of charge system interface or the call center's call proceeding data acquisition of gathering, increase the collection of intelligent network business Control Node, telephone-switching network in existing intelligent network business Control Node for described call proceeding data acquisition unit; Wherein, the mode of the call proceeding data of various call centers is in the collection communication network: add control command in the call control program of newly-built call center, make the literal of the voice suggestion that its outputting calling number, called number, off-hook, on-hook, two-stage dialing key assignments and two-stage dialing key-value pair answer; The call control program of perhaps transforming original call center makes it dateout; Perhaps adopt the mode of monitoring signaling link and speech channel to gather the call proceeding data.
Wherein, the described monitoring signaling collection signaling of being gathered comprises SS7, SIGTRAN, ISDN, SIP and signaling H.323.
Wherein, the communication network of the common carrier of described call proceeding data acquisition unit connection comprises: the GSM mobile communications network of 2G, 2.5G, cdma mobile communication network, 3G mobile communications network (TD-CDMA, CDMA2000, W-CDMA) and landline telephone communication network (containing the NGN flexible exchanging network).
Wherein, described output information adaptation unit is connected to the communication network of common carrier by some kinds of transmit ports, it is according to the kind of receiving terminal, the network element in the adaptive different communication network (as, sms center, USSD center, MMS center, web etc.) with different communication protocol; If information requirements send to the visual receiving terminal (mobile phone, computer, multimedia phone etc.) of designated user in call proceeding, designated user can receive this visible electronic information simultaneously and manifest in conversation is carried out, can adopt the form of USSD or quickflashing note to send to described designated user to mobile phone terminal, can adopt the WEB mode the multimedia phone.
Wherein, the described business rule that sets in advance is meant which kind of send mode is the information of particular range adopt send to those specific user's scopes the specific opportunity in call proceeding; The object range of described information issue be meant the accepting object that in calling procedure, has specific general character (situation about being associated with the user of the electronics visual information of setting up in advance that is used to issue as: accepting object is that the calling subscriber who calls out these users, called subscriber, the accepting object that accepting object is these customer calls are that color ring user, accepting object are intelligent network users, receive the user that object makes a call to the call center, receive user who calls out the object call center or the like); Described reception is meant specific opportunity in the call proceeding (before the ring, after the ring, during conversation, during two-stage dialing, on-hook etc.) opportunity Whether which kind of send mode of described employing sends information needs operating terminal can see that just information decides by the reception object of the electronics visual information of issue, the terminal and the recipient of reception object.
Wherein, described input information adaptation unit is connected to the communication network of common carrier by some kinds of receiving ports, it can come adaptive different communication protocol according to user or up terminal that business platform adopted and mode, receives the electronics visual information of setting up in advance sent by sms center, USSD, professional website or audio signal platform and object, the rule of information issue; After examining the legitimacy of object, rule of electronics visual information that described input information adaptation unit receives and information issue, object, the rule of legal electronics visual information and information issue are transferred to database storage.
For achieving the above object, the present invention also provides a kind of method of transmitting electric visual information toward user along with telephone call, and this method comprises:
Step 100: the authentication information of storage user or business platform in database receives the electronics visual information that is used to issue that user or business platform set up and object, the rule of information issue, and it is stored in the database;
Step 110: the call process data in the real-time collection communication network;
Step 120: object, the rule of electronics visual information that is used to issue that database is stored in call process data that collects in the business rule that sets in advance according to common carrier, the step 110 and the step 100 and information issue are carried out logical operation, the reception object of the electronics visual information that is identified for issuing, receive the terminal of object and adopt which kind of send mode;
Step 130: according to the reception object of the determined electronics visual information that is used to issue in the step 120, receive the terminal of object and adopt which kind of send mode, send the electronics visual information.
System and method by transmitting electric visual information toward user along with telephone call of the present invention, be accompanied by the call process, can send electronics visual information (literal, picture, cartoon, image) from trend called subscriber, calling subscriber or calling and called user, thereby user's mood, the content that will express are informed other people; The user can obtain the prompting of electronics visual information simultaneously when using the service of IVR platform, thereby convenient.
Description of drawings
Below in conjunction with accompanying drawing,, will make technical scheme of the present invention and other beneficial effects apparent by the specific embodiment of the present invention is described in detail.
In the accompanying drawing,
Figure 1 shows that the principle assumption diagram of the system of transmitting electric visual information toward user along with telephone call of the present invention;
Figure 2 shows that the structure chart of a preferred embodiment of the system of transmitting electric visual information toward user along with telephone call of the present invention;
Figure 3 shows that the basic monitoring signaling acquisition mode connection diagram of the system of transmitting electric visual information toward user along with telephone call of the present invention;
The system acquisition that Figure 4 shows that transmitting electric visual information toward user along with telephone call of the present invention has the user's of media ring function the connection diagram of further call progress information;
Figure 5 shows that the system acquisition of transmitting electric visual information toward user along with telephone call of the present invention has the connection diagram of intelligent network attribute user's call proceeding data;
Figure 6 shows that the intelligent network node of the system of transmitting electric visual information toward user along with telephone call of the present invention gathers the connection diagram of call proceeding data mode;
Figure 7 shows that a kind of connection diagram of call center's call proceeding data acquisition modes of the system of transmitting electric visual information toward user along with telephone call of the present invention;
Figure 8 shows that the flow chart of the method for transmitting electric visual information toward user along with telephone call of the present invention.
Embodiment
Figure 1 shows that the principle assumption diagram of the system of transmitting electric visual information toward user along with telephone call of the present invention, this system comprises that mainly call proceeding data acquisition unit 1, input information adaptation unit 2, database 3, service logic generate and trigger module 4 and output information adaptation unit 5, and communication connects between each assembly.
Wherein, the communication network of call proceeding data acquisition unit 1 access carrier is with real-time collection call process data, major function is to gather the various data of call process in real time, the main data content of gathering has, calling number, called number, off-hook, the line is busy, number transforms, it is busy to meet, no response, conversation, on-hook, roaming, switching, location registers, routing addressing, note send or the like, in addition, for the various IVR system in the communication network, it can also gather literal of the voice suggestion that two-stage dialing and two-stage dialing key-value pair answer or the like; The call proceeding data that collected can be stored in the database 3, and call for service logic generation and trigger module 4.
Input information adaptation unit 2 connects the communication network of common carrier, object range, the rule of electronics visual information that is used to issue that reception user or business platform are set up in advance and information issue; The contracted user who uses native system is by input information adaptation unit 2 uplink informations, user uplink can adopt mode uplink informations such as SMS, multimedia message, WAP or website, EMAIL to system platform, the content of these information can be mood expression, blessing language, business card, greeting card, network address, personal advertisement, personal information, the number of changing notice, QQ number, the QQ expression, the MSN number, multimedia bell information etc.Also can be enterprise's network address, business philosophy, corporate culture, company information, enterprise's notice etc.Also can receive the object, rule of information that business platform sends and information issue etc., generally be to adopt the mode of local area network (LAN) or wide area network to transmit.Input information adaptation unit 2 has network element (sms center, Short Message Service Gateway, the USSD that some kinds of interface protocols are connected to the communication network of common carrier, website etc.), come adaptive different communication protocol according to the up terminal that the user adopts with mode, what the electronic information of user's modification oneself, information were issued rule also is to finish by this unit.
Object range, the rule of the business rule that service logic generates and trigger module 4 is set up in advance according to described system, the call proceeding data that collect, user's preset information and information issue are carried out logical operation, generate the terminal that comprises object, the reception opportunity of receiving, reception object and adopt which kind of send mode to send the information transmit queue of which kind of information.
Output information adaptation unit 5 connects the multiple information issue network element of the communication network of common carrier, according to described information transmit queue, the information of the communication network of apolegamy common carrier is issued network element and adaptive corresponding communication agreement, in the reception scope on opportunity of appointment in the information transmit queue electronics visual information is sent to the receiving terminal of designated user.Output information adaptation unit 5 adopts multiple transmit port to connect the mode of the communication network of common carrier, adaptive receiving terminal (the communicating terminal that can show the electronics visual information, comprise mobile phone, computer and multimedia phone etc.) kind, can adopt modes such as quickflashing note, note, USSD, multimedia message, web electronic information to be sent to the user terminal of appointment in call proceeding; The form of transmission information usually and recipient's terminal, transmission opportunity, send content, information whether important, whether need to exist in recipient's contact book of mobile phone or note relevant in pressing from both sides, usually adopting the recipient in the conversation process is promptly to receive promptly to see the send mode (as quickflashing note, USSD etc.) that need not operate, the information (as business card) that need deposit contact book of mobile phone for the recipient in can adopt specific format note or multimedia message to send, and can transmission information can adopt modes such as note, multimedia message, WAP, email after on-hook for some.
Figure 2 shows that the structure chart of a preferred embodiment of the system of transmitting electric visual information toward user along with telephone call of the present invention.As shown in the figure, in this preferred embodiment, remove and comprise call proceeding data acquisition unit 1, input information adaptation unit 2, database 3, service logic generates and primary clusterings such as trigger module 4 and output information adaptation unit 5, between input information adaptation unit 2 and database 3, also be connected with information legitimacy audit unit 6, examine users by the electronics visual information of described input information adaptation unit 2 up inputs and the object of information issue by information legitimacy audit unit 6, after the legitimacy of rule, with the object of legal electronics visual information and information issue, rule is transferred to database 3 storages; By link information legitimacy audit unit 6 and switching plane call proceeding data output interface 8 able to programme, the secondary key assignments of IVR platform and the legitimacy of the corresponding electronics visual information of secondary key assignments also can be examined in this information legitimacy audit unit 6.In addition, service logic generation and trigger module 4 can produce service charging information, Fa send Ri Chi etc. simultaneously and deposit database 3 in when generating the transmission message queue; Operation system Charging Detail Record unit 21 is connected database 3 with operation system administrative unit 22 by adaptable interface 20, thereby operation system Charging Detail Record unit 21 generates the list that charges according to Fa send Ri Chi, charging regulation, rate etc., and operation system administrative unit 22 realizes auxiliary functions such as system equipment management, business statistics, alarm, maintenance.In this preferred embodiment, input information adaptation unit 2 has the network element (sms center 16 ', USSD17 ', professional website 18 ', audio signal platform 19 ' etc.) that some kinds of interface protocols are connected to the communication network of common carrier, and the user can take Xingqi information on the multiple corresponding mode; Output information adaptation unit 5 has communication network (sms center 16, the USSD17 that some kinds of transmit ports are connected to common carrier, professional website 18, audio signal platform 19 etc.), the information transmit queue that it generates according to service logic and trigger module 4 generates, the kind of adaptive receiving terminal, can adopt modes such as quickflashing note, note, USSD, multimedia message, web electronic information to be sent to the user terminal of appointment in call proceeding, receiving terminal comprises mobile phone, computer and multimedia phone etc. for showing the communicating terminal of electronics visual information.
As shown in Figure 2, in this preferred embodiment, call proceeding data acquisition unit 1 can be gathered the call process data in several ways, for example, via call signaling data decoder 11, signal collecting equipment 12, broadband signalling collecting device 14 and time slot intersect equipment 13 grades and are connected the signaling network equipment 10 of public network (it comprises fixed communication network (containing NGN) signaling network, 2G mobile radio communication (GSM CDMA) signaling network, 3G mobile radio communication (TD-CDMA) signaling network etc.) gather, gather via intelligent network SCP equipment 10, gather via BOSS or charge system interface, gather via IVR platform (switching plane able to programme) 7 and switching plane call proceeding data output interface 8 able to programme etc.In fact, adopting multiple mode to gather the call process data in this implements only is to illustrate for example, as long as satisfy business demand, the acquisition mode of call process data can be any independent mode or the combination of several modes among the present invention.
Specifically, the approach of gathering the call proceeding data have following several mode (according to the demand of business, below the mode of several collection call proceeding data can constitute a business platform separately, also can several compound modes constitute business platforms.), all can be used as the selection that the present invention gathers the call proceeding data.
1. monitoring signaling is gathered the call proceeding data mode:
As shown in Figure 3, it is the basic monitoring signaling acquisition mode connection diagram of the system of transmitting electric visual information toward user along with telephone call of the present invention; Forming in the signaling link by signalling point (SP) and Signalling Transfer Point (STP1), adopting high-ohmic cross-connection monitoring signaling mode to monitor signaling, and gather the call proceeding data by the call proceeding data acquisition unit in the system of the present invention.
According to attribute of user and business need, can choose concrete collection link, as shown in Figure 4, it has the user's of media ring function the connection diagram of further call progress information for the system acquisition of transmitting electric visual information toward user along with telephone call of the present invention, its link as shown in Figure 4, comprise STP1, color ring platform, initiation MSC (mobile services switching centre), terminating MSC, adopt high-ohmic cross-connection monitoring signaling mode to monitor signaling, and gather the call proceeding data by the call proceeding data acquisition unit in the system of the present invention.As shown in Figure 5, it has the connection diagram of intelligent network attribute user's call proceeding data for the system acquisition of transmitting electric visual information toward user along with telephone call of the present invention, its link as shown in Figure 5, comprise STP1, STP2, SCP, the call proceeding data that have intelligent network attribute user for collection, adopt high-ohmic cross-connection monitoring signaling mode to monitor signaling, and gather the call proceeding data by the call proceeding data acquisition unit in the system of the present invention.
2. intelligent network node is gathered the call proceeding data mode:
As shown in Figure 6, it gathers the connection diagram of call proceeding data mode for the intelligent network node of the system of transmitting electric visual information toward user along with telephone call of the present invention.As shown in Figure 6, this intelligent network comprises MSC/VLR (mobile services switching centre/Visited Location Registor), called HLR (attaching position register), LSTP (Low Level Signaling Transfer Point LSTP), SCP, call proceeding data acquisition unit in the system of the present invention can be gathered in existing intelligent network business Control Node, perhaps gathers the call proceeding data in the intelligent network business Control Node that increases.
In this acquisition mode, system of the present invention is as the intelligent network business Control Node (SCP) in the public network, can be to gather or the collection of increase intelligent network business Control Node in existing intelligent network business Control Node; Such business is for example arranged in mobile network, user A does when called, transmit the electronic card of a USSD or quickflashing messaging format to all user calling subscribers that dial him, just need to adopt above connection scheme, and the intelligent network attribute that this number is set in HLR is a terminal call attempt authentication (T-CSI), simultaneously SCP address is pointed to the GT sign indicating number of this business platform.
When user A does when called, user's ownership HLR will send to user's terminal call attempt authentication (T-CSI) attribute and initiate MSC, initiating MSC will send CAP InitialDP process and carry out terminal call attempt authentication to the SCP of business platform, business platform loopback CAP Continue, indicating call continues, and monitors the machine of tearing open the incident of this calling.When call setup, system of the present invention has obtained calling number and called number, thereby sends the electronic card of called setting to calling number.The calling subscriber can see called subscriber's electronic card when on-hook.
Above example has illustrated that user A makes to send to caller when called the example of electronic card, by changing the intelligent network attribute of user A, cooperation just can realize that user A does caller the time to called transmission electronic card.
3. the maintenance of telephone-switching network, network management interface are gathered the call proceeding data mode:
By specific setting, the maintenance of the network element of some switching network, network management interface also can be exported the data of the process of some designated call, if under the situation of the network element performance that does not influence switching network, also can be used for gathering the call proceeding data.
4.BOSS or the charge system interface is gathered the call proceeding data mode;
Utilize BOSS (operation management system) system interface or the charge system interface of common carrier, also can export some data of the process of some calling,, also can be used for gathering the call proceeding data if under the situation that does not influence these systematic functions.
5. call center (IVR) call proceeding data acquisition modes;
In addition, for the call center that adopts IVR (voice, keyboard interactive mode are as moving 10086) mode, the mode of gathering the call proceeding data acquisition modes can have following three kinds:
1) the new call center can add control command in call control program, makes literal of the voice suggestion that its outputting calling number, called number, off-hook, on-hook, two-stage dialing key assignments and two-stage dialing key-value pair answer or the like;
2) to original call center, mode 1 is to transform call control program, in call control program, add control command, make literal of the voice suggestion that its outputting calling number, called number, off-hook, on-hook, two-stage dialing key assignments and two-stage dialing key-value pair answer or the like;
3) to original call center, mode 2 is not change any program, adopt monitoring signaling link mode to obtain calling number, called number, off-hook, on-hook, Deng the call proceeding data, mode that adopt to monitor voice speech channel obtains literal of the voice suggestion that two-stage dialing key assignments and two-stage dialing key-value pair answer or the like, this mode as shown in Figure 7, signaling link between call center and the interface exchange is carried out signaling to be monitored, speech channel between call center and the interface exchange is monitored, and the call proceeding data acquisition unit that obtains transferring to after the call proceeding data system of the present invention is handled;
More than several acquisition modes, can be referring to the connected mode of the IVR platform among Fig. 2 (switching plane able to programme) 7, and in actual the use according to business demand or physical condition, only need choose wherein one or more combination and implement to get final product.
The present invention also provides the method for transmitting electric visual information toward user along with telephone call, Figure 8 shows that the flow chart of this method, and this method mainly comprises:
Step 100: the authentication information of storage user or business platform in database receives the electronics visual information that is used to issue that user or business platform set up and object, the rule of information issue, and it is stored in the database; In this step, receive the object, rule of the electronics visual information of user uplink and information issue etc. by communication system, user uplink can adopt multiple modes such as SMS, multimedia message, WAP or website, EMAIL; The content of these electronics visual informations can be mood expression, blessing language, business card, greeting card, network address, personal advertisement, personal information, the number of changing notice, QQ number, QQ expression, MSN number, multimedia bell information etc., also can be enterprise's network address, business philosophy, corporate culture, company information, enterprise's notice etc.; When carrying out this step, can use the network element (sms center, Short Message Service Gateway, USSD, website etc.) that the multiple interfaces agreement is connected to the communication network of common carrier, come adaptive different communication protocol with mode according to the up terminal that the user adopts; And the electronic information of user's modification oneself, information issue rule also is to finish by this unit; This step also comprises object that receive to use information that business platform of the present invention sends and information issue, rule etc., and generally be to adopt the mode of local area network (LAN) or wide area network to transmit this moment; In the information stores that will receive in database or before carrying out the logical operation of step 120, also need msu message legitimacy, information format, reach professional integrality etc., thereby realize user or the up electronic information of sending of business platform, information issue rule are carried out operations such as information security certification, legitimacy authentication and rule schemata arrangement; In addition, the object of information in this step issue can be user or business platform according to the specified specific user of its business demand etc., and rule comprises the opportunity (before the ring, in the conversation, behind the two-stage dialing, after the on-hook or the like) of electronics visual information issue, the object range that receives can be that called subscriber, calling subscriber or calling and called user send out etc. mutually, the form that sends information usually and transmission opportunity, recipient's terminal, send content, whether information needs to exist in the telex network record or note is relevant in pressing from both sides.
Step 110: the call process data in the real-time collection communication network; In this step, gather the various data in the call process in real time, the main data content of gathering has, calling number, called number, off-hook, the line is busy, number transforms, it is busy to meet, no response, conversation, on-hook, roaming, switching, location registers, routing addressing, note send or the like, in addition, for the IVR system, can also gather literal of the voice suggestion that two-stage dialing and two-stage dialing key-value pair answer or the like; In this step, concrete collection approach, according to business demand, can adopt the maintenance of monitoring signaling collection, intelligent network node collection, telephone-switching network and one or more the combination in network management interface collection, BOSS or the number of ways such as the collection of charge system interface, call center (IVR) call proceeding data acquisition.
Step 120: object range, the rule of electronics visual information that is used to issue that database is stored in call process data that collects in the business rule that sets in advance according to common carrier, the step 110 and the step 100 and information issue are carried out logical operation, the reception object of the electronics visual information that is identified for issuing, reception opportunity, receive the terminal of object and adopt which kind of send mode; In this step, the business rule that sets in advance is meant which kind of send mode is the information of which scope adopt to which user scope send on what opportunity of call proceeding; The business rule that system sets in advance according to common carrier automatically, the object of electronics visual information that is used to issue that database is stored in call process data that collects in the step 110 and the step 100 and information issue, rule is judged, when satisfying professional trigger condition, as specific calling subscriber (as with the user of operator signatory specific transactions etc.), specific called subscriber (issuing object etc. as contracted user's specified message), specific opportunity is (before the ring, after the ring, during conversation, during two-stage dialing, on-hook etc.) ..., can determine professional executive mode (the reception object of the electronics visual information of issue, receive the terminal of object and adopt which kind of send mode to send which kind of information etc.).
Step 130: according to the reception object of the determined electronics visual information that is used to issue in the step 120, receive the terminal of object and adopt which kind of send mode, send the electronics visual information.In this step, execution result according to step 120, by adopting multiple transmit port to connect the mode of the communication network of common carrier, adaptive receiving terminal (the communicating terminal that can show the electronics visual information, comprise mobile phone, computer and multimedia phone etc.) kind, can adopt modes such as quickflashing note, note, USSD, multimedia message, web electronic information to be sent to the user terminal of appointment in call proceeding; The form of transmission information usually and recipient's terminal, transmission opportunity, send content, information whether important, whether need to exist in recipient's contact book of mobile phone or note relevant in pressing from both sides, usually adopting the recipient in the conversation process is promptly to receive promptly to see the send mode (as quickflashing note, USSD etc.) that need not operate, the information (as business card) that need deposit contact book of mobile phone for the recipient in can adopt specific format note or multimedia message to send, and can transmission information can adopt modes such as note, multimedia message, WAP, email after on-hook for some.
In addition, in the method, also can comprise steps such as operation system charging, operation system management, not repeat them here.
The system of the transmitting electric visual information toward user along with telephone call that the application of the invention provided or method, be accompanied by the call process, can send electronics visual information (literal, picture, cartoon, image) from trend called subscriber, calling subscriber or calling and called user, common carrier can be realized abundanter business, as:
1.DIY innermost thoughts and feelings business:
DIY innermost thoughts and feelings business be one by called (or caller) customization, when the calling user dials called subscriber, provide one section called subscriber oneself that Word message or greeting are set by modes such as USSD, quickflashing note, notes to the calling subscriber and express business such as called subscriber's mood, viewpoint, information, advertisement.User applies is opened after the DIY innermost thoughts and feelings business, the calling subscriber can set up many personalized DIY innermost thoughts and feelings on their own, and mode (broadcasting, according to number divide multicast as wheel) is broadcast in appointment, be up to this business platform by note, website, EMAIL mode, do when called at it, play the DIY innermost thoughts and feelings of personalized own making for the calling subscriber.
In like manner, DIY innermost thoughts and feelings business also can adapt to calling subscriber's customization, according to certain dialing rule, when the calling user dials called subscriber, to called subscriber's playing and calling user's DIY innermost thoughts and feelings.
2. the number of changing is taught professional:
This business is the service that common carrier provides for user's number of changing, if certain user's original number is A, newly changing number is B; Usually the user can preserve original number A a period of time after the number of changing, and original number A is set to unreachable call forwarding to new digit B, and the relatives and friends that notice may be notified, but, total some people is because certain reason also can be dialed old number, when the user answers the call, and do not know that caller dials old number or new digit, our this business is exactly to provide service for this situation:
The user is provided with the unreachable call forwarding of original number A to (transition number, transition number may be new digit B, may be the temporary numbers that operator provides);
When calling subscriber C calls out the number of changing user:, do not serve if C directly dials B; If C directly dials A, then send the literal number of changing notice to C; Send the electronic format business card simultaneously, make the calling subscriber conveniently deposit mobile phone in;
3. be with the IVR of captions:
Mode based on transmitting electric visual information toward user along with telephone call, the user is when using the service of IVR platform with mobile phone (or multimedia phone), in the process of each grade button interactive menu, can obtain the prompting of text menu information on the screen simultaneously, it is mutual that the user can carry out button according to Word message, its meaning is combining alternately voice and literal in telephone call, this mode can be used for various call centers, game call, the phone guess, telephone survey etc., use the IVR system to bring more revolutionary improvement to mobile phone, started the possibility of using the IVR system also for simultaneously deaf user.
The above; for the person of ordinary skill of the art; can make other various corresponding changes and distortion according to technical scheme of the present invention and technical conceive, and all these changes and distortion all should belong to the protection range of accompanying Claim of the present invention.
Claims (10)
1. the system of a transmitting electric visual information toward user along with telephone call is characterized in that, it comprises:
The call proceeding data acquisition unit, its communication network that connects operator is with real-time collection call process data;
The input information adaptation unit, it connects the communication network of common carrier, object range, the rule of electronics visual information that is used to issue that reception user or business platform are set up in advance and information issue;
Database, its be responsible for storing user or business platform authentication information, user or business platform the electronics visual information that is used to issue set up in advance and object range, the rule of information issue;
Service logic generates and trigger module, its object range, rule according to the business rule that sets in advance, the call proceeding data that collect, the described electronics visual information of setting up in advance that is used to issue and information issue is carried out logical operation, generation comprises object, the reception opportunity of receiving, receives the terminal of object and adopt which kind of send mode to send the information transmit queue of which kind of information, and the described business rule that sets in advance is meant which kind of send mode is the information of particular range adopt send to those specific user's scopes the specific opportunity in call proceeding;
The output information adaptation unit, it connects the multiple information issue network element of the communication network of common carrier, generate and the trigger module triggering by described service logic, it is according to described information transmit queue, the information of the communication network of apolegamy common carrier is issued network element and adaptive corresponding communication agreement, in the reception scope on opportunity of appointment in the information transmit queue electronics visual information is sent to the receiving terminal of designated user.
2. the system of transmitting electric visual information toward user along with telephone call as claimed in claim 1, it is characterized in that, described system also comprises the various call centers in the communication network that runs on common carrier, and described call proceeding data acquisition unit can be gathered the call process data of call center.
3. the system of transmitting electric visual information toward user along with telephone call as claimed in claim 2, it is characterized in that the call process data that described call proceeding data acquisition unit is gathered comprises calling number, called number, off-hook, the line is busy, number transforms, it is busy to meet, no response, conversation, on-hook, roaming, switching, location registers, routing addressing, note send; And for the call center, described call proceeding data acquisition unit can also be gathered the literal of the voice suggestion that two-stage dialing and two-stage dialing key-value pair answer.
4. the system of transmitting electric visual information toward user along with telephone call as claimed in claim 1 or 2, it is characterized in that the mode that described call proceeding data acquisition unit is gathered the call process data is the monitoring signaling collection, gather, increase maintenance and network management interface collection, BOSS or the collection of charge system interface or call center's call proceeding data acquisition of the collection of intelligent network business Control Node, telephone-switching network in existing intelligent network business Control Node; Wherein, the mode of the call proceeding data of various call centers is in the collection communication network: add control command in the call control program of newly-built call center, make the literal of the voice suggestion that its outputting calling number, called number, off-hook, on-hook, two-stage dialing key assignments and two-stage dialing key-value pair answer; The call control program of perhaps transforming original call center makes it dateout; Perhaps adopt the mode of monitoring signaling link and speech channel to gather the call proceeding data.
5. the system of transmitting electric visual information toward user along with telephone call according to claim 4 is characterized in that, the signaling that described monitoring signaling collection is gathered comprises SS7, SIGTRAN, ISDN, SIP and signaling H.323.
6. the system of transmitting electric visual information toward user along with telephone call as claimed in claim 1 or 2, it is characterized in that the communication network of the common carrier that described call proceeding data acquisition unit connects comprises: the GSM mobile communications network of 2G, 2.5G, cdma mobile communication network, 3G mobile communications network and landline telephone communication network.
7. the system of transmitting electric visual information toward user along with telephone call as claimed in claim 1 or 2, it is characterized in that, can adopt the form of USSD or quickflashing note that described electronics visual information is sent to described designated user for mobile phone terminal, can adopt the WEB mode that described electronics visual information is sent to described designated user for the multimedia phone, thereby described electronics visual information can send to the visual receiving terminal of designated user in call proceeding, and designated user can receive this visible electronic information simultaneously and manifest in conversation is carried out.
8. the system of transmitting electric visual information toward user along with telephone call as claimed in claim 1 or 2, it is characterized in that the described business rule that sets in advance is meant which kind of send mode is the information of particular range adopt send to those specific user's scopes the specific opportunity in call proceeding; The object range of described information issue is meant the accepting object that has specific general character in calling procedure; Described reception is meant the specific opportunity in the call proceeding opportunity; Whether which kind of send mode of described employing sends information needs operating terminal can see that just information decides by the reception object of the electronics visual information of issue, the terminal and the recipient of reception object.
9. the system of transmitting electric visual information toward user along with telephone call as claimed in claim 1 or 2, it is characterized in that, described input information adaptation unit is connected to the communication network of common carrier by some kinds of receiving ports, it can come adaptive different communication protocol according to user or up terminal that business platform adopted and mode, receives the electronics visual information of setting up in advance sent by sms center, USSD, professional website or audio signal platform and object, the rule of information issue; After examining the legitimacy of object, rule of electronics visual information that described input information adaptation unit receives and information issue, object, the rule of legal electronics visual information and information issue are transferred to database storage.
10. the method for a transmitting electric visual information toward user along with telephone call is characterized in that, this method comprises:
Step 100: the authentication information of storage user or business platform in database receives the electronics visual information that is used to issue that user or business platform set up and object range, the rule of information issue, and it is stored in the database;
Step 110: the call process data in the real-time collection communication network;
Step 120: the business rule that sets in advance according to common carrier, the object range of electronics visual information that is used to issue that database is stored in call process data that collects in the step 110 and the step 100 and information issue, rule is carried out logical operation, the reception object of the electronics visual information that is identified for issuing, reception opportunity, receive the terminal of object and adopt which kind of send mode, the described business rule that sets in advance is meant which kind of send mode is the information of particular range adopt send to those specific user's scopes the specific opportunity in call proceeding;
Step 130: according to the reception object of the determined electronics visual information that is used to issue in the step 120, receive the terminal of object and adopt which kind of send mode, machine sends the electronics visual information when appropriate.
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| CN2008102160635A CN101355609B (en) | 2008-09-08 | 2008-09-08 | System and method for transmitting electric visual information toward user along with telephone call |
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| CN2008102160635A CN101355609B (en) | 2008-09-08 | 2008-09-08 | System and method for transmitting electric visual information toward user along with telephone call |
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| CN101355609B true CN101355609B (en) | 2010-12-22 |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102487491B (en) * | 2009-11-06 | 2015-01-14 | 中国电信股份有限公司 | Method and system for pushing information in ringing process |
| CN101873554A (en) * | 2010-06-07 | 2010-10-27 | 中兴通讯股份有限公司 | Short message sending system and method based on CRBT (Coloring Ring Back Tone) |
| CN102014161A (en) * | 2010-11-22 | 2011-04-13 | 杭州鸿大网络发展有限公司 | Device and method for displaying information content in mobile terminal calling process |
| CN103237026B (en) * | 2013-04-22 | 2016-09-14 | 张志涵 | The system and method that additional information is mutual are triggered with calling |
| TWI581601B (en) * | 2014-05-28 | 2017-05-01 | Chunghwa Telecom Co Ltd | Integration of IMS and intelligent terminal technology to support the wisdom of the guidance system and methods |
| CN105721511B (en) * | 2016-05-05 | 2019-05-21 | 杭州晴山信息技术有限公司 | A kind of auth method of mobile terminal |
| CN106559589B (en) * | 2016-12-06 | 2019-01-01 | 中卓信（北京）科技有限公司 | Information in conversation display methods and device |
| CN113556755A (en) * | 2020-04-24 | 2021-10-26 | 华为技术有限公司 | Method, system and related device for presenting media content |
| CN112616122A (en) * | 2020-12-01 | 2021-04-06 | 一汽资本控股有限公司 | Method and system for transmitting integrated multi-message |
| CN112887492A (en) * | 2021-02-03 | 2021-06-01 | 号百信息服务有限公司 | Telephone business card system based on signaling convergence and screening triggering |
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| CN1662089A (en) * | 2004-02-27 | 2005-08-31 | 西门子（中国）有限公司 | Method and equipment for treating and analyzing running or tested data in mobile communication system |
| CN101179694A (en) * | 2007-11-23 | 2008-05-14 | 中兴通讯股份有限公司 | Issuing system and method of picturephone meeting |
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| CN1662089A (en) * | 2004-02-27 | 2005-08-31 | 西门子（中国）有限公司 | Method and equipment for treating and analyzing running or tested data in mobile communication system |
| CN101179694A (en) * | 2007-11-23 | 2008-05-14 | 中兴通讯股份有限公司 | Issuing system and method of picturephone meeting |
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