CN109427000A

CN109427000A - Problem data processing method, device and computer system

Info

Publication number: CN109427000A
Application number: CN201710763266.5A
Authority: CN
Inventors: 沈琦绩
Original assignee: Alibaba Group Holding Ltd
Current assignee: Alibaba Group Holding Ltd
Priority date: 2017-08-30
Filing date: 2017-08-30
Publication date: 2019-03-05

Abstract

The embodiment of the present application discloses problem data processing method, device and computer system, wherein this method comprises: the problem of server-side determines the first user by the submission of the first client about target data objects data；At least one target second user is selected from the associated user of the target data objects；By described problem data-pushing to the target second user, to be answered by the target second user described problem data.By the embodiment of the present application, the time needed for problem data obtains answer can be shortened, also improve the response rate of problem.

Description

Problem data processing method, device and computer system

Technical field

This application involves problem data processing technology fields, more particularly to problem data processing method, device and calculating Machine system.

Background technique

In network sale system, for consumer-user before buying specific commodity, the approach for understanding merchandise news is logical Often it is exactly content shown in the information interface of system offer, including image content, word content, or even may be used also in the prior art To realize that the merchandise news for carrying out more true stereo in a manner of 3D video or picture etc. is presented.But either two-dimensional figure Piece information or three-dimensional steric information, user can only be experienced by way of observation, can not about specific feel etc. It experiences, in addition, the factors such as display for using when due to shooting the equipment or viewing that use, are watched from commodity interface Information generally also can exist distortion or with actual product there are color difference phenomena such as.

In order to enable user can obtain more information, user comment function is additionally provided in the prior art, that is, right In the user bought, the channel commented on commodity can be provided for it, user can to actually take commodity it Afterwards, or the experience after using, it is submitted in system by this channel, in this way, other users can be in commodity circle User that other have been bought is viewed in face to the comment information of the commodity.In this way, user just can not only pass through businessman Picture, video of publication etc. understand commodity details, can be combined with the comment information of other users, more richer to obtain Information, the information including the information in terms of color difference, in terms of feel, if having information such as phenomena such as fading, hair loss, etc..

But in practical applications, buyer when making comments, it is specific comment on content usually have it is biggish with Meaning property, the point of concern may be also multifarious, however, wherein but not necessarily comprising the required content paid close attention to of active user. It include the comment to color difference for example, it is assumed that Mr. Yu's clothes, in various comment contents, if the comment faded, if pilling Comment, etc., still, active user need awareness information to be whether this part clothes is easy fold, at this point, just can not be from comment The information is known in information.

More more fully information are obtained for the ease of user, can also be provided in the prior art for user to buyer The option of operation of offer can be initiated to put question to if user wants to know about the information in terms of certain by the option of operation, this Problem can be shown in the form of list etc..Later, the problem is seen if there is buying the user of the commodity, and intentionally It is willing to answer, then can be replied.

This mode obtains richer information for user and provides new approach, and still, this forum posts the asking of formula It helps under mode, the answer rate of problem is very low.Because " can only be trusted to chance and strokes of luck " after puing question to, needs someone to actively discover this and ask Topic, and it was found that person will just have the ability and have a mind to, and can just answer, and therefore, response very not in time, may usually wait very Just there is answer long.

Therefore, how to make the answer of its problem of interest of the acquisition of user's more convenient and quicker, used with better help Family carries out shopping decision, becomes the technical issues of needing those skilled in the art to solve.

Summary of the invention

This application provides problem data processing method, device and computer systems, can shorten problem data and be returned The required time is answered, the response rate of problem is also improved.

This application provides following schemes:

A kind of problem data processing method, comprising:

The problem of server-side determines the first user by the submission of the first client about target data objects data；

At least one target second user is selected from the associated user of the target data objects；

By described problem data-pushing to the target second user, so as to by the target second user to described problem Data are answered.

A kind of problem data processing method, comprising:

First client receives data aiming at the problem that target data objects are submitted；

Described problem data are committed to server-side, by the server-side from the associated user of the target data objects Middle at least one target second user of selection, and by described problem data-pushing to the target second user, so as to by described Target second user answers described problem data.

A kind of problem data processing method, comprising:

Second client receives the notification message of server-side push, includes for target data pair in the notification message As the problem of data；Wherein, the user of second client associate is server-side from associated with the target data objects The target second user selected in user；

When receiving the operation requests by the notification message, corresponding question and answer details circle of described problem data are jumped to Face includes the option of operation for being answered corresponding problem data in question and answer details interface；

When receiving answer data by the option of operation, the answer data are submitted to server-side.

A kind of problem data processing unit is applied to server-side, comprising:

Problem data determination unit, for determining the first user by the submission of the first client about target data objects The problem of data；

Target second user selecting unit, for selecting at least one from the associated user of the target data objects Target second user；

Problem data push unit is used for described problem data-pushing to the target second user, so as to by described Target second user answers described problem data.

A kind of problem data processing unit is applied to the first client, comprising:

Problem data receiving unit, for receiving data aiming at the problem that target data objects are submitted；

Problem data submit unit, for described problem data to be committed to server-side, by the server-side from it is described Select at least one target second user in the associated user of target data objects, and by described problem data-pushing to the mesh Second user is marked, to be answered by the target second user described problem data.

A kind of problem data processing unit is applied to the second client, comprising:

Notification message receiving unit includes needle in the notification message for receiving the notification message of server-side push The problem of to target data objects data；Wherein, the user of second client associate be server-side from the number of targets According to the target second user selected in the associated user of object；

Jump-transfer unit when for receiving the operation requests by the notification message, jumps to described problem data pair The question and answer details interface answered includes the operation choosing for being answered corresponding problem data in question and answer details interface ?；

It answers data and submits unit, when answering data for receiving by the option of operation, by the answer data It is submitted to server-side.

A kind of computer system, comprising:

One or more processors；And

With the memory of one or more of relational processors, the memory is for storing program instruction, the journey Sequence instruction is performed the following operations when reading execution by one or more of processors:

The problem of determining the first user by the submission of the first client about target data objects data；

According to specific embodiment provided by the present application, this application discloses following technical effects:

By the embodiment of the present application, user is being received aiming at the problem that certain data object is submitted after text, it can be first At least one target second user first is selected from the associated user of the target data objects, then, by described problem number According to pushing to the associated terminal device of target second user, so as to by the target second user to described problem data into Row is answered.In such a way that this orientation pushes, target second user can be made to receive the information about problem data in time, So as to shorten the time needed for problem data obtains answer, the response rate of problem is also improved.

Certainly, any product for implementing the application does not necessarily require achieving all the advantages described above at the same time.

Detailed description of the invention

In order to illustrate the technical solutions in the embodiments of the present application or in the prior art more clearly, below will be to institute in embodiment Attached drawing to be used is needed to be briefly described, it should be apparent that, the accompanying drawings in the following description is only some implementations of the application Example, for those of ordinary skill in the art, without creative efforts, can also obtain according to these attached drawings Obtain other attached drawings.

Fig. 1-1,1-2 are the enquirement option of operation schematic diagrames in user interface provided by the embodiments of the present application；

Fig. 2-1 is the problems in user interface provided by the embodiments of the present application list schematic diagram；

Fig. 2-2 is the problems in user interface provided by the embodiments of the present application detail information schematic diagram

Fig. 3 is sample schematic diagram the problem of prediction in user interface provided by the embodiments of the present application；

Fig. 4 is the schematic diagram of system architecture provided by the embodiments of the present application；

Fig. 5 is the flow chart of first method provided by the embodiments of the present application；

Fig. 6 is the flow chart of second method provided by the embodiments of the present application；

Fig. 7 is the flow chart of third method provided by the embodiments of the present application；

Fig. 8 is the schematic diagram of first device provided by the embodiments of the present application；

Fig. 9 is the schematic diagram of second device provided by the embodiments of the present application；

Figure 10 is the schematic diagram of 3rd device provided by the embodiments of the present application；

Figure 11 is the schematic diagram of computer system provided by the embodiments of the present application.

Specific embodiment

Below in conjunction with the attached drawing in the embodiment of the present application, technical solutions in the embodiments of the present application carries out clear, complete Site preparation description, it is clear that described embodiments are only a part of embodiments of the present application, instead of all the embodiments.It is based on Embodiment in the application, those of ordinary skill in the art's every other embodiment obtained belong to the application protection Range.

It in the embodiment of the present application, can be in order to make the answer of its inquisitive problem of the acquisition of user's more convenient and quicker Aiming at the problem that determining that user puts question to needed for target data objects after text, from the purchase user of the target data objects In filter out some qualified target users, for example, it may be have the ability and have a mind to answer the user of the problem, etc. Deng later, the problem of quizmaster being proposed, directionality is sent to this target user, to invite target user couple The problem is answered.Wherein, it can also guarantee that question text can by various ways such as message push or short massage notices Touching reaches target user.In this way, target user can answer questions the problem of answering with the identity of invitee back and forth, it can be more timely and effective Receive specific problem content, also, since this target user can also be that the suitable answer for being screened out is currently asked The user of topic, therefore, the probability for making it possible to quickly receive answer greatly promote.

When specific implementation, above-mentioned function can be realized by the server-side in network sale system.That is, user exists During browsing certain data object, know the information in terms of certain of the data object if necessary, then it can be to service End submits it to want the problem of puing question to text, filters out the target user for being suitble to answer for it by server-side, and be sent to it and invite Please.

Wherein, user can submit in several ways it to need the problem of puing question to text, for example, under a kind of mode, It can be in data object information interface or associated comment interface, the option of operation for initiating to put question to be provided, if It needs to put question to, then specific question text can be inputted by the option of operation.Specific input mode can be keyboard input Or the various ways such as voice input.It is data specifically, can be in user during browsing certain target data objects Object provides dedicated question and answer information interface, including problem list interface and question and answer details interface.Problem list interface Middle displaying has the list of each user text aiming at the problem that data object proposes, wherein each question text can also correspond to There is respective details interface, the answer text answered for showing each target user the problem.For example, in Fig. 1-1 And in the corresponding problem list interface of certain data object shown in 1-2, the existing problem list shown, if right Therein " can this packet fade? it is durable? " this problem carries out the operation such as clicking, then can enter the detailed of the problem Feelings interface, as shown in Fig. 2-1, wherein the answer details for having bought the user of the data object to the problem can be shown Information.Certainly, under the original state of a question text, there is not yet corresponding answer text in corresponding details interface This, at this point, the displaying situation at details interface can prompt that " people bought comes back as shown in Fig. 2-2 wherein On the road answered ... ", etc..Under above-mentioned interface mode, so that it may which the bottom etc. at problem list interface is shown For inputting the input frame of particular problem, and the option of operation such as button for submitting a question.For example, as Figure 1-1, For the corresponding problem list interface of certain data object, the functions title such as " asking everybody " is shown in interface the top, meanwhile, Input frame, and " submission " button are shown at 101.In addition, prompt or guidance information, example can also be provided in input frame Such as, " putd question to 112 people bought ", etc..

If user needs to put question to for the data object to the people bought, can have by input frame editor The problem of body text, for example, as shown in 102 in Fig. 1-2, the problem of input text can be " have wood have profession from the point of view of See that the material of this packet is reliable not reliable? seek refuge with spectrum answer！", etc..

It, in the embodiment of the present application, can also be according to big data analysis etc. other than user's manual editing's question text Mode generates prediction model, and this prediction model is mainly used for obtaining the user for certain kinds purpose data object and generally closes The problem of heart, alternatively, preference and focus of the active user to certain kinds mesh data object (merchandise items etc.) in terms of enquirement Etc. information.In this way, when user browses a data object, can also to its may concern predict, and can To provide the problem of predicting list.If the user find that it needs the problem of puing question to be located exactly in list, then can pass through The mode of selection submits it to want the problem of asking text.Wherein, carry out above-mentioned prediction opportunity can there are many, for example, can To be to be predicted in the case where finding that user has browsed a plurality of comment information, and provide the problem of predicting list, At this point, can also show corresponding official documents and correspondence, such as: " information being not intended in comment at present? whether need to know following ask Topic? ", enumerate the problem of specifically predicting, etc. again later.Alternatively, another opportunity can also be in user to aforementioned use After the option of operation for initiating to put question to is operated, etc..

It may include both sides data specifically when establishing prediction model by way of big data analysis, on the one hand, Record can be putd question to analyze the history of mass users, wherein so-called history puts question to record, may include that user is purchasing It buys and has bought the record that user is putd question to other before data object, can also include user to the corresponding client of data object The record, etc. that attendant is putd question to.In short, being directed to each data object, a plurality of enquirement record can be corresponded to, it Afterwards, the corresponding question text of each data object can be clustered according to information such as classifications belonging to data object, this Sample, so that it may be directed to each classification respectively, get multiple question texts respectively.It later, can be right respectively inside each classification The problem of question text carries out type statistics, analyzes the specific classification of corresponding Mr. Yu, and user most often puts question to type.Specific implementation When, it can be using key to the issue word etc. as corresponding typonym.For example, for clothes classification, the problem of user most often puts question to Type may include: pilling, pleating, color difference, fade etc..It is, of course, also possible to be carried out to each type according to enquirement number etc. Sequence.In short, the corresponding problem types title of obtained each classification can become wherein one for generating prediction model Partial information.

Wherein, it about the classification of data object, can be with level-one classification, second level classification etc. for statistics granularity, for example, one Grade classification may include clothes, cosmetics, luggage, electronic product etc., wherein the second level classification under clothes may include women's dress, Men's clothing, children's garment etc..Certainly, in order to obtain more accurate prediction result, more fine-grained statistics can also be carried out.In short, It can determine that corresponding question text keyword of each different data object classification etc. is believed by above-mentioned analysis Breath most often puts question to which has to express mass users for the problem that specific data object classification.For example, this correspondence Relationship can be as shown in table 1:

Table 1

Data object classification	Question text keyword
		Clothes	Pilling, pleating, color difference fade ...
Cosmetics	Certified products, color number, texture ...
		Electronic product	Certified products, monthly payment plan, power consumption, Caton, feel ...
……	……

It, can also be respectively as unit of each user other than carrying out big data analysis in data object classification level It is analyzed.For example, can put question to record according to the history of each user (equally may include that user to other has bought user The record of enquirement, or the record, etc. putd question to the corresponding Customer Service people of data object) etc. information, alternatively, also The focus that each user is directed to all kinds of purpose data objects can be counted by carrying out the modes such as questionnaire survey to user. It can know in this way, which aspect each user is primarily upon for the problem that the data object of each classification.This Kind information can serve as another part information of problem prediction model.For example, this corresponding relationship can be as shown in table 2:

Table 2

That is, for problem prediction model, wherein each data object classification can be preserved respectively and often With the problem of type information between corresponding relationship, and/or, each user is between the focus of each data object classification Corresponding relationship.In this way, specifically when needing is certain user progress problem prediction for browsing certain data object, so that it may by this The identification informations such as the ID of the identification informations such as the ID of user and the data object are input to the prediction model, and later, this is pre- Classification belonging to the data object can be determined first by surveying model.It is then possible to judge the user by the record in table 2 Whether there is corresponding focus information now at such, is closed if so, then preferentially can use to correspond to recorded in table 2 System determines current problem to be recommended.Certainly, if there is no the users in table 2 in such corresponding focus information now, Alternatively, the user recorded in table 2 is in such corresponding focus negligible amounts now, for example, only one, two, etc., then Such corresponding issue type information now can also be extracted from information recorded in table 1, it is to be recommended for determining The problem of.

Wherein, specifically determining user to the pass such as the focus of current classification or the corresponding problem types of current classification It, can also be according to text the problem of this keyword generation natural language description after keyword information.For example, just for certain user In certain clothes of browsing, the keyword determined has pleating, fluorescer, pilling etc., then generating question text may include: " this Part clothes is easy pleating? ", " this part clothes has fluorescer? ", " this part clothes is easy pilling? ", etc..Alternatively, if The problem of target data objects browsed are certain Ms's knapsacks, then predict text can be as shown in figure 3, specifically can wrap Include: " quality good or not? ", " this cloth is pure cotton? ", " capacity is big? ", etc..In this way, if user needs to purchase The user bought puts question to, then can be selected from above-mentioned prediction result, if be concerned about required for wherein there is user The problem of, then can by directly by selection in a manner of putd question to, without again pass through keyboard input or voice input etc. Mode inputs specific question text.Wherein, about according to keyword generate natural language problem text specific implementation, It may refer to the realization in prior art, I will not elaborate.

In short, user either selects from text list the problem of prediction, or defeated by modes such as voice or keyboards Enter, server-side can know text aiming at the problem that particular user is putd question to needed for specific data object.It is being determined that needs mention After the problem of asking text and corresponding data object, so that it may suitable to be selected for the question text of the data object Target user.It should be noted that the problem of being inputted if it is user by voice or keyboard text, then specific in selection Target user before, can also carry out semantics recognition of text etc. processing, identify user put question to the problem of text meaning. And if user is text the problem of selection in text list the problem of going out from system prediction, due to this question text itself It is generated by system by natural language model, is equivalent to system and knows the problem of each meaning, therefore, it may not be necessary to The operation of semantics recognition is carried out again.

Specifically when selecting suitable target user, the ability and wish of the problem can be answered from multiple dimensions user It is assessed, will be able to and the user that has a mind to is as target user.Specifically, first can be according to the meaning of question text And the information of specific corresponding data object, filter out the candidate user with strong correlation.For example, the number can be taken out According to the corresponding sales figure of object, the user of the data object will be bought as candidate user.It later, can be from these times Choosing, it is selected to carry out in user.Selected process, so that it may be the mistake that the assessment of ability and wish is carried out to candidate user Journey.It, can be enterprising from a variety of attribute dimensions such as attribute of time buying attribute, the attribute of people, order specifically when being assessed Row assessment.

The distance between wherein, so-called time buying attribute, can specifically refer to from goods receiving time to current time, For example, can therefrom select the user between 3 days to 30 days as further candidate user, to ensure to have use experience, And it is not for a long time remote user again, final target user could be become.In this way, it can answer a question to user Ability and the reliability of answer assessed.

The attribute of people is primarily referred to as buying some attributes of the individual subscriber of the data object, for example, it may be user Credit information and behavior preference information etc., behavior preference information therein mainly may include: actively to the number bought The ratio evaluated according to object, the case where interaction with the Customer Service people of other users or data object, to other use The ratio, etc. that the problem of family proposes is answered.By these information, the wish that user answers a question can be commented Estimate, for example, the number usually commented on to data object is relatively more, perhaps interacts relatively more or to other users proposition The problem of the more user of number that answers, the wish for aspect of answering a question would generally be relatively high.Certainly, pass through user's Credit information etc., the reliability that further can also provide answer to user are assessed.

Whether the state that the attribute of order is primarily referred to as order is normal.Specifically, can be by some orders cancelled, The corresponding user such as the order of the return of goods excludes, only the corresponding user of order in state of normally having received, Cai Huicheng For the target user finally selected.

In short, by the attribute information in multiple dimensions, it can be enterprising from each dimension to each candidate user respectively Row marking, and the score in each dimension is weighted the operations such as summation, so that it may finally calculate the total score of user.It is comprehensive The user of the big Mr. Yu's threshold value of score, or sequence then can be used as selected target user in the user of previous positioning number.When So, in specific implementation, in order to avoid causing human fatigue, and hence it is also possible to the time that each target user is invited to is recorded, The user that recent (for example, within 5 days, etc.) be invited to, temporarily can no longer be invited.

After selecting target user, so that it may quizmaster user be sent the problem to this target user and answered Invitation.Specific information touching up to mode can there are many, pushed away by client to target user for example, a kind of mode can be Notification message is sent, target user is allowed to view specific notification message in the messaging list interface of client.Alternatively, Since some users may close the both for reminding of new message function of client for the purpose of preventing interference, and hence it is also possible to logical Other approach are crossed to guarantee that the touching of invitation message reaches.For example, server-side can also usually save the mobile phone of user under a kind of mode The communication modes information such as number, and hence it is also possible to be notified additionally by modes such as short messages, to ensure that target user can Invitation is received at the first time.If the user for receiving invitation has the wish answered, can be arranged in the notification message of client It is jumped in surface and interface, alternatively, being jumped from short message, the corresponding aforementioned question and answer of the data object can be jumped to Details interface wherein corresponding question text can be shown, and can provide the option of operation for editing answer information, example Such as, in interface shown in Fig. 2-1, the option of operation such as the input frame for editing answer text can be provided in bottom.Target User can submit corresponding answer by this option of operation.It is asked correspondingly, server-side can show the answer at this It inscribes in text corresponding question and answer details interface.Wherein, due to usually may be used in the corresponding question and answer list interface of each data object To show having multiple users list aiming at the problem that same data object is putd question to, and for some specific target user, It may be invited to answer wherein some problem, therefore, specifically from notification message list interface inside client or short When the interfaces such as message jump, the question and answer details interface of corresponding problem can be jumped directly to, then, target user directly passes through Answer text editing operations option in the interface, answers the problem.

It should be noted that problem list interface and question and answer details interface can be visible all users, However, it is possible to which selected target second user is only allowed to answer corresponding problem data, go out to avoid some users The answer data, etc. of malice are submitted in various different reasons.In specific implementation, it can be controlled, connect by server-side When receiving client and accessing the question and answer details interface of certain problem data, associated user identity can be judged, if belonged to In corresponding target second user, the option of operation in question and answer details interface is just set to operable state, otherwise, can be set to Inoperable state, also, the user being only invited to can also be prompted could answer, etc..

By the above-mentioned means, after a quizmaster user proposes certain problem for certain data object, it can be first Candidate user is filtered out from the user for bought the data object, according to the answer ability of user and can also be returned later Wish etc. is answered, user is screened, and it is possible to which the target user obtained to screening sends invitation message, so that target is used Family can receive invitation message as early as possible, in this way, can carry out in first time if target user has a mind to answer really It replys, to improve the response rate of problem, and the probability being responded in a short time.It is counted, passes through the embodiment of the present application The scheme of offer has 20% the problem of that can effectively be replied within one minute, and 60% the problem of can be in ten minutes It is effectively replied, to provide more instant effective information for quizmaster user, is conducive to preferably help its progress Shopping decision.

When specific implementation, for system architecture angle, referring to fig. 4, may include the first client, the second client with And server-side.Wherein, the first client is mainly used for receiving the particular problem text that quizmaster user submits, and is submitted to service End.And server-side filters out target user particularly as according to text the problem of user from the associated user of data object, And specific problem data is pushed into this target user.Second client is primarily referred to as can be to data object the problem of column The user client that surface and interface, question and answer details interface etc. are browsed can only have this mesh selected in specific implementation Mark second user problem data is answered, that is to say, that the quantity of the second client may be very much, still, only its Middle the second client of part has the qualification for answering correspondence problem data, and other second clients are not when having qualification, nothing Normal direction server-side, which is submitted, answers data.At this point, this second client can be used for receiving notification message, jumping for interface is carried out Deng operation, and the answer text that user edits is submitted to server-side, is shown in question and answer details interface by server-side.It needs Bright, above-mentioned first client and the second client mainly in practical applications can from the division that functional perspective carries out To be the function of realizing the first client and the second client by same client.

Separately below by a variety of different angles, describe in detail to concrete scheme provided by the embodiments of the present application.

Embodiment one

Firstly, the embodiment one provides a kind of problem data processing method from the angle of server-side, specifically, referring to figure 5, this method may include:

S501: the problem of server-side determines the first user by the submission of the first client about target data objects number According to；

When specific implementation, number the problem of about target data objects can be determined through the first client typing According to.Alternatively, can also predict the problem related to first user and the target data objects, according to prediction As a result multiple optional problem samples are provided, then determined according to the selection result to described problem sample described about number of targets According to data the problem of object.Wherein, specifically when being predicted, classification belonging to the target data objects can be determined, so Afterwards, record is putd question to according to the corresponding history of similar mesh data object, and/or, first user is directed to similar mesh data object History put question to record, described problem is predicted.

S502: at least one target second user is selected from the associated user of the target data objects；

When specific implementation, at least one can be selected from the user that the target data objects were executed with the first operation Target second user, wherein the first operation can refer to purchase operation, etc..It, can be to described specifically when being selected Target data objects, which executed to select in the user that first operates, has the ability and/or has a mind to return described problem data At least one the target second user answered.For this purpose, can realize in several ways.For example, under a kind of mode, it can basis It is described that the corresponding operating time attribute information of user of first operation, the Behavior preference letter of user were executed to target data objects Breath, and/or, the status information of corresponding order assesses the ability and/or wish of user；Then, according to assessment result, It determines to have the ability and/or have a mind at least one the target second user for answering described problem data.Specifically, can With judge it is described to target data objects executed first operation user the corresponding operating time be at a distance from current time It is no to meet prerequisite, if it is satisfied, then determining that corresponding user has the ability to answer described problem data.Alternatively, sentencing Break it is described to target data objects executed first operation user history evaluation, interaction and/or to other users put question to Whether the record that problem is answered meets prerequisite, if it is satisfied, then determining that corresponding user has a mind to described problem Data answer, etc..Certainly, when specific implementation, it can also in summary many factors be judged, be selected capable And have a mind to answer the target second user of correspondence problem.In addition, in specific implementation, can also to user ability and/ Or before wish is assessed, the state of the corresponding order of user that target data objects were executed with the first operation is judged It is whether normal, if normally, triggering the operation that the ability to user and/or wish are assessed.

S503: by described problem data-pushing to the target second user, so as to by the target second user to institute Problem data is stated to be answered.

After determining target second user, so that it may it is associated that problem data be pushed to the target second user Terminal device, in this way, this target second user can receive PUSH message, and according to the prompt of PUSH message to correspondence The problem of answered.Wherein, the mode of push can there are many, for example, it may be to second client associate of target The second client push notification message, in the notification message provide described problem data information.Alternatively, can also obtain Identification information of the target second user in mobile communication network, then, according to the identification information, with short The form of message is by described problem data-pushing to the associated terminal device of target second user, etc..

When specific implementation, number the problem of determining the first user by the submission of the first client about target data objects According in the problem of later, described problem data can also be added to the target data objects by server-side list interface.In addition, Server-side can also provide the question and answer details interface of described problem data correlation, and provide and be used in question and answer details interface Submit the option of operation for answering data；When receiving the answer data that the target second user is submitted, it is added to described ask It answers and is shown in details interface.

When specific implementation, when receiving the request at access question and answer details interface, associated user can also be judged It whether is the target second user, if it is, the option of operation is set to operable state.Otherwise, if the pass The user of connection is not the target second user, then the option of operation will be set to inoperable state, and provides prompt letter Breath, the prompt information is for prompting the target second user selected that can be answered.For example, as shown in Fig. 2-1 " user invited at random could answer ", etc..In this way, it can reduce and receive the general of invalid answer data Rate.

In short, user is being received aiming at the problem that certain data object is submitted after text by the embodiment of the present application, it can To select at least one target second user, then, ask described from the associated user of the target data objects first Data-pushing is inscribed to the associated terminal device of target second user, so as to by the target second user to described problem number According to being answered.In such a way that this orientation pushes, target second user can be made to be received in time about problem data Information also improves the response rate of problem so as to shorten the time needed for problem data obtains answer.

Embodiment two

Corresponding with embodiment one, which provides a kind of problem data processing side from the angle of the first client Method, referring to Fig. 6, this method be can specifically include:

S601: the first client receives data aiming at the problem that target data objects are submitted；

When specific implementation, list interface the problem of about the target data objects, described problem list circle can be provided It include the list aiming at the problem that target data objects have been putd question in face, and for the option of operation for the data that submit a question, Then, data aiming at the problem that target data objects are submitted are received by the option of operation.Number of targets is directed to receiving After the problem of being submitted according to object data, described problem data can also be shown in described problem list interface.Wherein, described Each problem data in problem list interface is associated with question and answer details interface, include in question and answer details interface for pair The option of operation that corresponding problem data is answered.

S602: being committed to server-side for described problem data, is associated with by the server-side from the target data objects User in select at least one target second user, and by described problem data-pushing to the target second user, so as to Described problem data are answered by the target second user.

Embodiment three

The embodiment three be also it is corresponding with embodiment one, from the angle of the second client, provide a kind of problem number According to processing method, referring to Fig. 7, this method be can specifically include:

S701: the second client receives the notification message of server-side push, includes for target in the notification message The problem of data object data；Wherein, the user of second client associate be server-side from the target data objects The target second user selected in associated user；

S702: when receiving the operation requests by the notification message, the corresponding question and answer of described problem data are jumped to Details interface includes the option of operation for being answered corresponding problem data in question and answer details interface；

S703: when receiving answer data by the option of operation, the answer data are submitted to server-side.

About the specific implementation of above-described embodiment two and embodiment three, the record of aforementioned each section content may refer to, Which is not described herein again.

Corresponding with embodiment one, the embodiment of the present application also provides a kind of problem data processing units should referring to Fig. 8 Device is applied to server-side, comprising:

Problem data determination unit 801, for determining the first user by the submission of the first client about target data The problem of object data；

Target second user selecting unit 802, for being selected at least from the associated user of the target data objects One target second user；

Problem data push unit 803 is used for described problem data-pushing to the target second user, so as to by institute Target second user is stated to answer described problem data.

Wherein, described problem data determination unit specifically can be used for:

Data the problem of about target data objects are determined through the first client typing.

When specific implementation, described problem data determination unit be can specifically include:

Predict subelement, it is pre- for being carried out to the problem related to first user and the target data objects It surveys；

Problem sample provides subelement, for providing multiple optional problem samples according to prediction result；

Determine subelement, it is described about target data objects for being determined according to the selection result to described problem sample Problem data.

Wherein, the prediction subelement specifically can be used for:

Determine classification belonging to the target data objects；

Record is putd question to according to the corresponding history of similar mesh data object, and/or, first user is directed to similar mesh number evidence The history of object puts question to record, predicts described problem.

When specific implementation, the target second user selecting unit specifically can be used for:

At least one target second user is selected from the user that the target data objects were executed with the first operation.

More specifically, the target second user selecting unit specifically can be used for:

It is selected from the user that the target data objects were executed with the first operation and has the ability and/or have a mind to institute State at least one target second user that problem data is answered.

It has the ability wherein it is possible to select in the following manner and/or has a mind to answer described problem data At least one target second user:

Subelement is assessed, when for operation corresponding according to the user for executing the first operation to target data objects Between attribute information, user Behavior preference information, and/or, the status information of corresponding order, to the ability and/or wish of user It is assessed；

User determines subelement, has the ability and/or is had a mind to described problem data for determining according to assessment result At least one the target second user answered.

Wherein, the assessment subelement specifically can be used for:

Judge user corresponding operating time and the current time that target data objects were executed with the first operation Whether distance meets prerequisite, if it is satisfied, then determining that corresponding user has the ability to answer described problem data.

Alternatively, the assessment subelement specifically can be used for:

Judge the history evaluation of the user that target data objects were executed with the first operation, interact and/or to other Whether the record that the problem of user puts question to is answered meets prerequisite, if it is satisfied, then determining that corresponding user has a mind to Described problem data are answered.

Wherein, before the ability and/or wish to user is assessed, further includes:

Judging unit, for judging the shape of the corresponding order of user that target data objects were executed with the first operation Whether state is normal, if normally, triggering the operation that the ability to user and/or wish are assessed.

When specific implementation, described problem data-pushing unit specifically can be used for:

To the second client push notification message of second client associate of target, provided in the notification message Described problem data information.

Alternatively, described problem data-pushing unit specifically can be used under another way:

Obtain identification information of the target second user in mobile communication network；

According to the identification information, described problem data-pushing to the target second is used in the form of short message The associated terminal device in family.

In practical applications, which can also include:

Data adding unit, for first user of determination by the submission of the first client about target data objects The problem of data after, in the problem of described problem data are added to target data objects list interface.

Furthermore it is also possible to include:

Interface providing unit is used to provide the described problem data associated question and answer details interface, and in the question and answer details It provides in interface for submitting the option of operation for answering data；

Display unit, for being added to the question and answer when receiving the answer data that the target second user is submitted Details are shown in interface.

Furthermore the device can also include:

First state configuration unit, for judging associated when receiving the request at access question and answer details interface Whether user is the target second user, if it is, the option of operation is set to operable state.

Second state configuration unit will be by institute if not being the target second user for the associated user It states option of operation and is set to inoperable state, and prompt information is provided, the target that the prompt information is used to prompt to be selected the Two users can answer.

Corresponding with embodiment two, the embodiment of the present application also provides a kind of problem data processing units should referring to Fig. 9 Device is applied to the first client, comprising:

Problem data receiving unit 901, for receiving data aiming at the problem that target data objects are submitted；

Problem data submit unit 902, for described problem data to be committed to server-side, by the server-side from institute It states and selects at least one target second user in the associated user of target data objects, and by described problem data-pushing to described Target second user, to be answered by the target second user described problem data.

When specific implementation, described problem data receipt unit specifically can be used for:

Interface provides subelement, is used to provide list interface the problem of about the target data objects, described problem column It include the list aiming at the problem that target data objects have been putd question in surface and interface, and the operation for the data that submit a question is selected ?；

Receiving subelement, for receiving number aiming at the problem that target data objects are submitted by the option of operation According to.

In specific implementation, which can also include:

Data display unit, for receiving aiming at the problem that target data objects are submitted after data, by described problem number According to displaying in described problem list interface.

In addition, the device can also include:

Details interface providing unit is associated with question and answer details circle for each problem data in described problem list interface Face includes the option of operation for being answered corresponding problem data in question and answer details interface.

Corresponding with embodiment three, the embodiment of the present application also provides a kind of problem data processing units should referring to Figure 10 Device is applied to the second client, comprising:

Notification message receiving unit 1001 includes for receiving the notification message of server-side push, in the notification message There are data aiming at the problem that target data objects；Wherein, the user of second client associate be server-side from the mesh The target second user selected in the mark associated user of data object；

Jump-transfer unit 1002 when for receiving the operation requests by the notification message, jumps to described problem number It include the operation for being answered corresponding problem data according to corresponding question and answer details interface, in question and answer details interface Option；

It answers data and submits unit 1003, when answering data for receiving by the option of operation, by the answer Data are submitted to server-side.

Corresponding with embodiment one, the embodiment of the present application also provides a kind of computer system, which can be with Include:

One or more processors；And

Wherein, Figure 11 illustratively illustrates the framework of computer system, can specifically include processor 1110, video Display adapter 1111, disc driver 1112, input/output interface 1113, network interface 1114 and memory 1120. Above-mentioned processor 1110, video display adapter 1111, disc driver 1112, input/output interface 1113, network interface It can be communicatively coupled by communication bus 1130 between 1114, with memory 1120.

Wherein, processor 1110 can using general CPU (Central Processing Unit, central processing unit), Microprocessor, application specific integrated circuit (Application Specific Integrated Circuit, ASIC) or The modes such as one or more integrated circuits are realized, for executing relative program, to realize technical solution provided herein.

Memory 1120 can use ROM (Read Only Memory, read-only memory), RAM (Random Access Memory, random access memory), static storage device, the forms such as dynamic memory realize.Memory 1120 can store For controlling the operating system 1121 of the operation of computer system 1100, for controlling the low-level operation of computer system 1100 Basic input output system (BIOS).Furthermore it is also possible to web browser 1123 is stored, data storage management system 1124, with And problem data processing system 1125 etc..Above problem data processing system 1125 can be specific in the embodiment of the present application Realize the application program of These steps operation.In short, realizing technology provided herein by software or firmware When scheme, relevant program code is stored in memory 1120, and execution is called by processor 1110.

Input/output interface 1113 is for connecting input/output module, to realize information input and output.Input and output/ Module can be used as component Configuration (not shown) in a device, can also be external in equipment to provide corresponding function.Wherein Input equipment may include keyboard, mouse, touch screen, microphone, various kinds of sensors etc., output equipment may include display, Loudspeaker, vibrator, indicator light etc..

Network interface 1114 is used for connection communication module (not shown), to realize the communication of this equipment and other equipment Interaction.Wherein communication module can be realized by wired mode (such as USB, cable etc.) and be communicated, can also be wirelessly (such as mobile network, WIFI, bluetooth etc.) realizes communication.

Bus 1130 includes an access, in various components (such as the processor 1110, video display adapter of equipment 1111, disc driver 1112, input/output interface 1113, network interface 1114, with memory 1120) between transmit information.

It is obtained in addition, the computer system 1100 can also be got in condition information database 1141 from virtual resource object The information of condition is specifically got, for carrying out condition judgement, etc..

It should be noted that although above equipment illustrates only processor 1110, video display adapter 1111, disk and drives Dynamic device 1112, input/output interface 1113, network interface 1114, memory 1120, bus 1130 etc., but be embodied In the process, which can also include realizing to operate normally necessary other assemblies.In addition, those skilled in the art can be with Understand, it can also be only comprising realizing component necessary to application scheme, without comprising as shown in the figure in above equipment All components.

As seen through the above description of the embodiments, those skilled in the art can be understood that the application can It realizes by means of software and necessary general hardware platform.Based on this understanding, the technical solution essence of the application On in other words the part that contributes to existing technology can be embodied in the form of software products, the computer software product It can store in storage medium, such as ROM/RAM, magnetic disk, CD, including some instructions are used so that a computer equipment (can be personal computer, server or the network equipment etc.) executes the certain of each embodiment of the application or embodiment Method described in part.

All the embodiments in this specification are described in a progressive manner, same and similar portion between each embodiment Dividing may refer to each other, and each embodiment focuses on the differences from other embodiments.Especially for system or For system embodiment, since it is substantially similar to the method embodiment, so describing fairly simple, related place is referring to method The part of embodiment illustrates.System and system embodiment described above is only schematical, wherein the conduct The unit of separate part description may or may not be physically separated, component shown as a unit can be or Person may not be physical unit, it can and it is in one place, or may be distributed over multiple network units.It can root According to actual need that some or all of the modules therein is selected to achieve the purpose of the solution of this embodiment.Ordinary skill Personnel can understand and implement without creative efforts.

Above to problem data processing method, device and computer system provided herein, it is described in detail, Specific examples are used herein to illustrate the principle and implementation manner of the present application, and the explanation of above embodiments is only used The present processes and its core concept are understood in help；At the same time, for those skilled in the art, according to the application's Thought, there will be changes in the specific implementation manner and application range.In conclusion the content of the present specification should not be construed as Limitation to the application.

Claims

1. a kind of problem data processing method characterized by comprising

By described problem data-pushing to the target second user, so as to by the target second user to described problem data It is answered.

2. the method according to claim 1, wherein the first client of the determination submit about target data The problem of object data, comprising:

3. the method according to claim 1, wherein what the first user of the determination was submitted by the first client The problem of about target data objects data, comprising:

The problem related to first user and the target data objects is predicted；

Multiple optional problem samples are provided according to prediction result；

According to the selection result to described problem sample determine it is described about target data objects the problem of data.

4. according to the method described in claim 3, it is characterized in that, it is described to first user and the target data The problem of object correlation is predicted, comprising:

Determine classification belonging to the target data objects；

Record is putd question to according to the corresponding history of similar mesh data object, and/or, first user is directed to similar mesh data object History put question to record, described problem is predicted.

5. the method according to claim 1, wherein described from the associated user of the target data objects Select at least one target second user, comprising:

6. according to the method described in claim 5, it is characterized in that, described executed the first behaviour to the target data objects At least one target second user is selected in the user of work, comprising:

It is selected from the user that the target data objects were executed with the first operation and has the ability and/or have a mind to ask described At least one target second user that topic data are answered.

7. according to the method described in claim 6, having the ability and/or having a mind to it is characterized in that, selecting in the following manner At least one target second user that described problem data are answered:

The corresponding operating time attribute information of user of first operation, the row of user were executed to target data objects according to described For preference information, and/or, the status information of corresponding order assesses the ability and/or wish of user；

According to assessment result, determine to have the ability and/or have a mind at least one target for answering described problem data Second user.

8. being wrapped the method according to the description of claim 7 is characterized in that the ability and/or wish to user is assessed It includes:

Judge it is described to target data objects executed first operation user's corresponding operating time at a distance from current time Whether prerequisite is met, if it is satisfied, then determining that corresponding user has the ability to answer described problem data.

9. being wrapped the method according to the description of claim 7 is characterized in that the ability and/or wish to user is assessed It includes:

Judge the history evaluation of the user that target data objects were executed with the first operation, interact and/or to other users Whether the record that the problem of enquirement is answered meets prerequisite, if it is satisfied, then determining that corresponding user has a mind to institute Problem data is stated to be answered.

10. the method according to the description of claim 7 is characterized in that the ability and/or wish to user carries out assessing it Before, further includes:

Judge whether the state of the corresponding order of user that target data objects were executed with the first operation is normal, if just Often, then the operation that the ability to user and/or wish are assessed is triggered.

11. the method according to claim 1, wherein described by described problem data-pushing to the target The terminal device of two user-associations, comprising:

To the second client push notification message of second client associate of target, in the notification message described in offer Problem data information.

12. the method according to claim 1, wherein described by described problem data-pushing to the target The terminal device of two user-associations, comprising:

According to the identification information, described problem data-pushing to the target second user is closed in the form of short message The terminal device of connection.

13. the method according to claim 1, wherein the first user of the determination is submitted by the first client About target data objects the problem of data after, further includes:

In the problem of described problem data are added to target data objects list interface.

14. according to the method for claim 13, which is characterized in that further include:

The question and answer details interface of described problem data correlation is provided, and provides in question and answer details interface and is answered for submitting The option of operation of data；

When receiving the answer data that the target second user is submitted, it is added in question and answer details interface and is opened up Show.

15. according to the method for claim 14, which is characterized in that further include:

When receiving the request at access question and answer details interface, judge whether associated user is that the target second is used Family, if it is, the option of operation is set to operable state.

16. according to the method for claim 15, which is characterized in that further include:

If the associated user is not the target second user, the option of operation will be set to inoperable shape State, and prompt information is provided, the prompt information is for prompting the target second user selected that can be answered.

17. a kind of problem data processing method characterized by comprising

Described problem data are committed to server-side, are selected from the associated user of the target data objects by the server-side At least one target second user is selected, and by described problem data-pushing to the target second user, so as to by the target Second user answers described problem data.

18. according to the method for claim 17, which is characterized in that described to receive aiming at the problem that target data objects are submitted Data, comprising:

List interface the problem of about the target data objects is provided, includes being directed to the target in described problem list interface The problem of data object has been putd question to list, and the option of operation for the data that submit a question；

Data aiming at the problem that target data objects are submitted are received by the option of operation.

19. according to the method for claim 18, which is characterized in that further include:

After data, described problem data are shown in described problem list circle aiming at the problem that target data objects are submitted receiving In face.

20. according to the method for claim 19, which is characterized in that further include:

Each problem data in described problem list interface is associated with question and answer details interface, and the question and answer details include in interface There is the option of operation for being answered corresponding problem data.

21. a kind of problem data processing method characterized by comprising

Second client receives the notification message of server-side push, includes for target data objects in the notification message Problem data；Wherein, the user of second client associate be server-side from the associated user of the target data objects The target second user of middle selection；

When receiving the operation requests by the notification message, described problem data corresponding question and answer details interface is jumped to, It include the option of operation for being answered corresponding problem data in question and answer details interface；

22. a kind of problem data processing unit, which is characterized in that be applied to server-side, comprising:

Problem data determination unit, for determining that the first user passes through the asking about target data objects that the first client is submitted Inscribe data；

Target second user selecting unit, for selecting at least one target from the associated user of the target data objects Second user；

Problem data push unit is used for described problem data-pushing to the target second user, so as to by the target Second user answers described problem data.

23. a kind of problem data processing unit, which is characterized in that be applied to the first client, comprising:

Problem data submit unit, for described problem data to be committed to server-side, by the server-side from the target Select at least one target second user in the associated user of data object, and by described problem data-pushing to the target Two users, to be answered by the target second user described problem data.

24. a kind of problem data processing unit, which is characterized in that be applied to the second client, comprising:

Notification message receiving unit includes for mesh in the notification message for receiving the notification message of server-side push The problem of marking data object data；Wherein, the user of second client associate be server-side from the target data pair As the target second user selected in associated user；

When for receiving the operation requests by the notification message, it is corresponding to jump to described problem data for jump-transfer unit Question and answer details interface includes the option of operation for being answered corresponding problem data in question and answer details interface；

It answers data and submits unit, when answering data for receiving by the option of operation, the answer data are submitted To server-side.

25. a kind of computer system characterized by comprising

One or more processors；And

With the memory of one or more of relational processors, for storing program instruction, described program refers to the memory It enables when reading execution by one or more of processors, performs the following operations: