CN109327317B - Maintenance method, device and system of storage system - Google Patents
Maintenance method, device and system of storage system Download PDFInfo
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- CN109327317B CN109327317B CN201710623593.0A CN201710623593A CN109327317B CN 109327317 B CN109327317 B CN 109327317B CN 201710623593 A CN201710623593 A CN 201710623593A CN 109327317 B CN109327317 B CN 109327317B
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- H—ELECTRICITY
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- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- G06Q10/20—Administration of product repair or maintenance
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- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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Abstract
The embodiment of the application provides a method, a device and a system for maintaining a storage system. The maintenance method of the storage system comprises the following steps: receiving an identification of a maintenance event input by a user; pushing information of an implementation mode of the maintenance event corresponding to the identifier to the user according to the identifier of the maintenance event, wherein the implementation mode of the maintenance event comprises at least one maintenance operation; sending a maintenance operation monitoring notification message corresponding to each maintenance operation to the storage system, wherein each maintenance operation monitoring notification message is used for the storage system to start monitoring the maintenance operation according to the notification message; receiving a result of each maintenance operation returned by the storage system; and determining that the user correctly completes the maintenance event according to the result of each maintenance operation. The embodiment of the application can improve the effectiveness and accuracy of maintenance.
Description
Technical Field
The present disclosure relates to computer technologies, and in particular, to a method, an apparatus, and a system for maintaining a storage system.
Background
The storage system is a system composed of various storage devices for storing programs and data, a control unit, a device for managing information scheduling, and an algorithm in a computer.
In the operation process of the storage system, after the occurrence of equipment failure and operation error is detected, operation and maintenance personnel are informed by reporting an alarm. Before the operation and maintenance personnel maintain, the operation and maintenance personnel need to learn and memorize a large number of operation manuals to master and store the operation and maintenance related knowledge. In the operation process, the operation and maintenance personnel are easy to generate misoperation due to memory deviation, and secondary disasters are caused. The above problems result in a high operation and maintenance threshold of the storage system, and require the development of professional operation and maintenance engineers.
Disclosure of Invention
The embodiment of the application provides a maintenance method, a device and a system of a storage system, so as to improve the effectiveness and the accuracy of maintenance.
In a first aspect, an embodiment of the present application provides a method for maintaining a storage system, including: receiving an identification of a maintenance event input by a user; pushing information of an implementation mode of the maintenance event corresponding to the identifier to the user according to the identifier of the maintenance event, wherein the implementation mode of the maintenance event comprises at least one maintenance operation, and the information of the at least one maintenance operation is used for the user to execute the maintenance operation on the storage system according to the information so as to complete the maintenance event; sending a maintenance operation monitoring notification message corresponding to each maintenance operation to the storage system, wherein each maintenance operation monitoring notification message is used for the storage system to start monitoring the maintenance operation according to the notification message; receiving the result of each maintenance operation returned by the storage system; and determining that the user correctly completes the maintenance event according to the result of each maintenance operation.
The implementation mode can realize that the information of the maintenance operation is provided for the user through the terminal, the user does not need to learn and memorize a large amount of data, the maintenance event can be completed according to the information of the maintenance operation provided by the terminal, and the effectiveness and the accuracy of the maintenance are improved. And the storage system monitors each maintenance operation and returns the result to the terminal, so that the troubleshooting work of the user is limited within single operation, and the workload in the maintenance process is saved.
With reference to the first aspect, in a possible implementation manner of the first aspect, the determining that the user correctly completes the maintenance event according to a result of each maintenance operation includes: generating alarm information according to the maintenance operation result, wherein the alarm information comprises at least one of maintenance operation error indication information and maintenance operation risk prompt information; and pushing the alarm information to the user, wherein the alarm information is used for indicating the user to correct the maintenance operation according to the alarm information.
According to the implementation mode, the warning information is generated according to the result of the maintenance operation, and the warning information is pushed to the user, so that the user can correct the maintenance operation in time.
With reference to the first aspect or any one of the possible implementations of the first aspect, in another possible implementation of the first aspect, the method further includes: monitoring whether the maintenance event is executed completely; if the maintenance event is executed, determining the association event of the maintenance event according to the association relationship of the maintenance event; pushing information of an implementation of the associated event to the user.
With reference to the first aspect or any one of the possible implementations of the first aspect, in another possible implementation of the first aspect, before the receiving the user-input identification of the maintenance event, the method further includes: and sending the identity information of the user to the storage system, wherein the identity information is used for the storage system to execute the identity verification process of the user.
This implementation can promote the maintenance security of storage system.
With reference to the first aspect or any one of the possible implementations of the first aspect, in another possible implementation of the first aspect, the information of the at least one maintenance operation includes any one of text, pictures, audio, and video, or a combination thereof.
In a second aspect, an embodiment of the present application provides a method for maintaining a storage system, including: receiving a maintenance operation monitoring notification message corresponding to the maintenance operation sent by the terminal; starting to monitor the maintenance operation according to the maintenance operation monitoring notification message; and sending a maintenance operation result to the terminal, wherein the maintenance operation result is used for the terminal to determine that the user correctly completes the maintenance event according to the result.
In a third aspect, an embodiment of the present application provides a terminal, where the terminal has a function of implementing a terminal behavior in the foregoing method embodiment. The function can be realized by hardware, and can also be realized by executing corresponding software by hardware. The hardware or software includes one or more modules corresponding to the functions described above.
In a fourth aspect, an embodiment of the present application provides a terminal, including: a processor, a memory, and a communication interface; the memory is used for storing computer executable instructions, and when the terminal runs, the processor executes the computer executable instructions stored in the memory, so that the terminal executes the maintenance method of the storage system according to any one of the first aspect.
In a fifth aspect, an embodiment of the present application provides a computer-readable storage medium, which is used for storing computer software instructions for the terminal, and when the computer software instructions are executed on a computer, the computer is enabled to execute the method for maintaining the storage system according to any one of the first aspect.
In a sixth aspect, embodiments of the present application provide a computer program product containing instructions, which when run on a computer, enable the computer to perform the method for maintaining a storage system according to any one of the first aspect.
In addition, the technical effects brought by any one of the design manners of the third aspect to the sixth aspect can be referred to the technical effects brought by different design manners of the first aspect, and are not described herein again.
In a seventh aspect, an embodiment of the present application provides a storage system, where the storage system has a function of implementing a behavior of the storage system in the foregoing method embodiment. The function can be realized by hardware, and can also be realized by executing corresponding software by hardware. The hardware or software includes one or more modules corresponding to the functions described above.
In an eighth aspect, an embodiment of the present application provides a storage system, including: a processor, a memory, and a communication interface; the memory is used for storing computer-executable instructions, and when the storage system runs, the processor executes the computer-executable instructions stored in the memory, so that the storage system executes the maintenance method of the storage system according to any one of the second aspect.
In a ninth aspect, embodiments of the present application provide a computer-readable storage medium for storing computer software instructions for the storage system, which when executed on a computer, enable the computer to perform the maintenance method of the storage system in any one of the second aspects.
In a tenth aspect, embodiments of the present application provide a computer program product containing instructions, which when run on a computer, enable the computer to execute the method for maintaining a storage system according to any one of the second aspects.
In an eleventh aspect, an embodiment of the present application provides a maintenance system of a storage system, where the maintenance system of the storage system includes the terminal according to any one of the first aspect and the storage system according to the second aspect.
In the maintenance method, the device and the system of the storage system of the embodiment of the application, the terminal receives the identification of the maintenance event input by the user, the terminal pushes the information of the implementation mode of the maintenance event corresponding to the identification to the user according to the identification of the maintenance event, the implementation mode of the maintenance event comprises at least one maintenance operation, the user performs the maintenance operation on the storage system according to the information of the at least one maintenance operation, the terminal sends the maintenance operation monitoring notification message corresponding to each maintenance operation to the storage system, the storage system starts monitoring the maintenance operation according to each maintenance operation monitoring notification message, the storage system sends the result of each maintenance operation to the terminal, the terminal determines that the user correctly completes the maintenance event according to the result of each maintenance operation, thereby realizing that the information of the maintenance operation is provided for the user through the terminal, and the maintenance event can be completed according to the information of the maintenance operation provided by the terminal, the effectiveness and the accuracy of maintenance are improved.
Drawings
Fig. 1 is a schematic diagram of an application scenario according to an embodiment of the present application;
FIG. 2 is a flowchart illustrating a method for maintaining a storage system according to an embodiment of the present disclosure;
FIG. 3 is a flow chart of another method for maintaining a storage system according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of a terminal according to an embodiment of the present application;
fig. 5 is a schematic structural diagram of a memory system according to an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application.
Fig. 1 is a schematic diagram of an application scenario in an embodiment of the present application, and as shown in fig. 1, the application scenario in the embodiment may include: the terminal is connected with the media server through a communication network, the media server is used for providing information of maintenance operation for the terminal, and the information of the maintenance operation can include any one or combination of the following items: the terminal receives a maintenance operation result returned by the storage system from the storage system, and sends alarm information or prompt information to the storage system according to the maintenance operation result, so that a user can correct or adjust the maintenance operation in time, and further, a maintenance event is completed correctly. The storage system may specifically include an upper operation interface and a bottom storage hardware device.
The present application relates to terminals, including wireless terminals or wired terminals, directed to devices (devices) providing voice and/or data connectivity to a user. The wireless terminal may be a handheld device having wireless connection capabilities, or other processing device connected to a wireless modem, a mobile terminal communicating with one or more core networks via a radio access network. For example, wireless terminals may be mobile telephones (or "cellular" telephones) and computers with mobile terminals. As another example, a wireless terminal may be a portable, pocket, hand-held, computer-included, or vehicle-mounted mobile device. For another example, the wireless terminal may be a part of a User Equipment (UE).
"and/or" describes the association relationship of the associated objects, meaning that there may be three relationships, e.g., a and/or B, which may mean: a exists alone, A and B exist simultaneously, and B exists alone.
The specific implementation manner of the maintenance method of the storage system of the present application can be referred to the specific explanation of the following embodiments.
Fig. 2 is a flowchart of a method for maintaining a storage system according to an embodiment of the present application, and as shown in fig. 2, the method according to the embodiment may include:
step 101, the terminal receives the maintenance event identifier input by the user.
The user refers to an operation and maintenance person who maintains the storage system. When a fault occurs in the storage system, the operation and maintenance personnel can input the identification of the maintenance event in the terminal so as to perform correct maintenance on the storage system. The maintenance event may specifically include modifying an IP address, modifying a gateway, and the like, where the identifier of the maintenance event specifically refers to information for distinguishing different maintenance events, and may be a name of the maintenance event or a number symbol, where one number symbol corresponds to one maintenance event, and may be flexibly set according to a requirement.
And 102, the terminal pushes the information of the implementation mode of the maintenance event corresponding to the identifier to the user according to the identifier of the maintenance event.
The implementation mode of the maintenance event comprises at least one maintenance operation, and the information of the at least one maintenance operation is used for the user to execute the maintenance operation on the storage system according to the information so as to complete the maintenance event.
After receiving the identifier of the maintenance event, the terminal displays the information of the implementation mode of the maintenance event corresponding to the identifier on a display screen of the terminal, so that a user can acquire the information of the implementation mode of the maintenance event corresponding to the identifier through the terminal.
Wherein an implementation of a maintenance event may include one or more maintenance operations.
When the implementation mode of one maintenance event comprises a plurality of maintenance operations, in an implementation mode, the terminal can display the first maintenance operation according to the identifier of the maintenance event, the user executes the first maintenance operation, the terminal displays the next maintenance operation according to the result of the first maintenance operation returned by the storage system, and so on until all the maintenance operations in the implementation mode of the maintenance event are completed correctly. In another implementation manner, the terminal may display all the maintenance operations in the maintenance event according to the identifier of the maintenance event, and when a user performs one maintenance operation, the terminal dynamically adjusts the displayed maintenance operation according to the result of the maintenance operation returned by the storage system, so as to correctly complete the maintenance event.
The information of the implementation of the maintenance event may be locally stored by the terminal, or may be obtained by the terminal from the media server, and may be flexibly set according to a requirement.
And 103, the terminal sends a maintenance operation monitoring notification message corresponding to each maintenance operation to the storage system.
And each maintenance operation monitoring notification message is used for the storage system to start monitoring the maintenance operation according to the notification message.
The storage system receives a maintenance operation monitoring notification message corresponding to each maintenance operation sent by the terminal. And the storage system starts to monitor the maintenance operation according to the maintenance operation monitoring notification message corresponding to each maintenance operation.
And step 104, the storage system starts monitoring and maintenance operation according to the maintenance operation monitoring notification message.
Step 105, the storage system returns the result of each maintenance operation to the terminal.
And the terminal receives the result of each maintenance operation returned by the storage system.
And step 106, the terminal determines that the user correctly completes the maintenance event according to the result of each maintenance operation.
Specifically, the terminal may dynamically adjust the next maintenance operation according to the result of one or more maintenance operations, thereby enabling the maintenance event to be completed correctly. For example, the embodiment of the maintenance event includes a maintenance operation a and a maintenance operation B, when the user does not correctly perform the maintenance operation a, the terminal may prompt the user to perform the maintenance operation a again according to a result of the maintenance operation a, that is, the second maintenance operation is still the maintenance operation a, so that the user correctly completes the maintenance event.
Optionally, the method may further include: the terminal monitors whether the maintenance event is executed or not; if the execution of the maintenance event is finished, the terminal determines the association event of the maintenance event according to the association relationship of the maintenance event; and the terminal pushes the information of the implementation mode of the associated event to the user.
For example, if the maintenance event is configuring an IP address, then the associated event of the maintenance event is configuring a gateway.
Optionally, before step 101, the method for maintaining a storage system according to this embodiment may further include: and the terminal sends the identity information of the user to a storage system, wherein the identity information is used for the storage system to execute a user identity verification process. And the storage system receives the identity information of the user sent by the terminal. Specifically, the storage system can be provided with a wifi module, the terminal establishes communication connection with the storage system through the wifi module, and then user identity verification is completed, and after the user identity verification is successful, step 101 is executed.
Optionally, the information of the at least one maintenance operation may include any one of text, picture, audio and video, or a combination thereof. I.e. the user is made aware of the specific implementation of the maintenance operation by any one or more of text, picture, audio and video presentation.
In this embodiment, a terminal receives an identifier of a maintenance event input by a user, the terminal pushes information of an implementation mode of the maintenance event corresponding to the identifier to the user according to the identifier of the maintenance event, the implementation mode of the maintenance event includes at least one maintenance operation, the user performs the maintenance operation on a storage system according to the information of the at least one maintenance operation, the terminal sends a maintenance operation monitoring notification message corresponding to each maintenance operation to the storage system, the storage system starts monitoring the maintenance operation according to each maintenance operation monitoring notification message, the storage system sends a result of each maintenance operation to the terminal, and the terminal determines that the user correctly completes the maintenance event according to the result of each maintenance operation, thereby providing information of the maintenance operation to the user through the terminal, and completing the maintenance event according to the information of the maintenance operation provided by the terminal, the effectiveness and the accuracy of maintenance are improved.
And the storage system monitors each maintenance operation and returns the result to the terminal, so that the troubleshooting work of the user is limited within single operation, and the workload in the maintenance process is saved.
The following describes the technical solution of the embodiment of the method shown in fig. 2 in detail by using a specific embodiment.
Fig. 3 is a flowchart of another maintenance method of a storage system according to an embodiment of the present application, and as shown in fig. 3, the method according to the embodiment may include:
step 201, the terminal receives the maintenance event identifier input by the user.
Step 202, the terminal pushes information of a maintenance operation of the maintenance event corresponding to the identifier to the user according to the identifier of the maintenance event.
The implementation mode of the maintenance event comprises at least one maintenance operation, the terminal can firstly push information of one maintenance operation to the user, and the information of the at least one maintenance operation is used for the user to execute the maintenance operation on the storage system according to the information.
Step 203, the terminal sends a maintenance operation monitoring notification message corresponding to the maintenance operation to the storage system.
And the maintenance operation monitoring notification message is used for the storage system to start monitoring the maintenance operation according to the notification message.
And step 204, the storage system starts monitoring and maintaining operation according to the notification message.
Step 205, the storage system returns the result of the maintenance operation to the terminal.
And step 206, the terminal determines whether a risk or an error exists according to the result of the maintenance operation, if so, step 207 is executed, if so, step 208 is executed, and if so, step 211 is executed.
And step 207, the terminal generates maintenance operation risk prompt information and displays the maintenance operation risk prompt information.
And the terminal provides a selection function key for the user while displaying the maintenance operation risk prompt information so that the user can select whether to correct the maintenance operation risk prompt information.
And step 208, the terminal generates maintenance operation error indication information and displays the maintenance operation error indication information.
The terminal provides a selection function key for the user to select whether to correct the maintenance operation error indication information while displaying the maintenance operation error indication information.
Step 209, the terminal determines whether the user selects correction, if yes, step 2101 is executed, and if no, step 211 is executed.
And the terminal triggers according to the function key of the user to judge whether the user selects correction.
Step 2101, the terminal sends a maintenance operation correction monitoring notification message to the storage system.
At step 2102, the storage system initiates monitoring for a modification of the maintenance operation based on the maintenance operation modification monitoring notification message.
In this step, the storage system may also return the result of the maintenance operation correction to the terminal as described above. If the correction result is correct, go to step 211.
And step 211, the terminal sends a maintenance operation monitoring notification message corresponding to the next maintenance operation to the storage system.
The subsequent process of the next maintenance operation is the same as the process of the above step, and is not described herein again.
In this embodiment, a terminal receives an identifier of a maintenance event input by a user, the terminal pushes information of an implementation mode of the maintenance event corresponding to the identifier to the user according to the identifier of the maintenance event, the implementation mode of the maintenance event includes at least one maintenance operation, the user performs the maintenance operation on a storage system according to the information of the at least one maintenance operation, the terminal sends a maintenance operation monitoring notification message corresponding to each maintenance operation to the storage system, the storage system starts to monitor the maintenance operation according to each maintenance operation monitoring notification message, the storage system sends a result of each maintenance operation to the terminal, the terminal determines that the user correctly completes the maintenance event according to the result of each maintenance operation, thereby providing the information of the maintenance operation to the user through the terminal, the user does not need to learn and memorize a large amount of data, and the maintenance event can be completed according to the information of the maintenance operation provided by the terminal, the operation and maintenance threshold of the storage system is reduced, the maintenance cost is reduced, and meanwhile, the effectiveness and the accuracy of maintenance are improved.
And the storage system monitors each maintenance operation and returns the result to the terminal, so that the troubleshooting work of the user is limited within single operation, and the workload in the maintenance process is saved.
Moreover, the method can provide accurate and rich guidance for each maintenance operation of operation and maintenance personnel.
Fig. 4 is a schematic structural diagram of a terminal according to an embodiment of the present application, and as shown in fig. 4, the apparatus according to the embodiment may include: a receiving module 11, a processing module 12, and a sending module 13, where the receiving module 11 is configured to receive an identifier of a maintenance event input by a user, the processing module 12 is configured to push information of an implementation manner of the maintenance event corresponding to the identifier to the user according to the identifier of the maintenance event, the implementation manner of the maintenance event includes at least one maintenance operation, the information of the at least one maintenance operation is used for the user to perform the maintenance operation on a storage system according to the information to complete the maintenance event, the sending module 13 is configured to send a maintenance operation monitoring notification message corresponding to each maintenance operation to the storage system, each maintenance operation monitoring notification message is used for the storage system to start monitoring the maintenance operation according to the notification message, the receiving module 11 is further configured to receive a result of each maintenance operation returned by the storage system, the processing module 12 is further configured to determine that the user completed the maintenance event correctly according to a result of each maintenance operation.
Optionally, the processing module 12 is configured to determine that the user correctly completes the maintenance event according to a result of each maintenance operation, and may include: generating alarm information according to the maintenance operation result, wherein the alarm information comprises at least one of maintenance operation error indication information and maintenance operation risk prompt information; and pushing the alarm information to the user, wherein the alarm information is used for indicating the user to correct the maintenance operation according to the alarm information.
Optionally, the processing module 12 is further configured to: monitoring whether the maintenance event is executed completely; if the execution of the maintenance event is finished, determining the association event of the maintenance event according to the association relationship of the maintenance event; pushing information of an implementation of the associated event to the user.
Optionally, the sending module 13 is further configured to: and sending the identity information of the user to a storage system, wherein the identity information is used for the storage system to execute a user identity verification process.
Optionally, the information of the at least one maintenance operation includes any one of text, picture, audio and video, or a combination thereof.
The apparatus of this embodiment may be configured to implement the technical solutions of the above-described method embodiments, and the implementation principles and technical effects are similar, which are not described herein again.
Fig. 5 is a schematic structural diagram of a storage system according to an embodiment of the present application, and as shown in fig. 5, the storage system according to the embodiment may include: the system comprises a receiving module 21, a processing module 22 and a sending module 23, wherein the receiving module 21 is configured to receive a maintenance operation monitoring notification message corresponding to a maintenance operation sent by a terminal, the processing module 22 is configured to start monitoring the maintenance operation according to the maintenance operation monitoring notification message, the sending module 23 is configured to send a result of the maintenance operation to the terminal, and the result of the maintenance operation is used by the terminal to determine that a user correctly completes a maintenance event according to the result.
The apparatus of this embodiment may be configured to implement the technical solutions of the above method embodiments, and the implementation principles and technical effects are similar, which are not described herein again.
It should be noted that the receiving module 11 in the embodiment of the present application may correspond to a receiver of a terminal, and may also correspond to a transceiver of the terminal. The transmitting module 13 may correspond to a transmitter of the terminal, and may also correspond to a transceiver of the terminal. The Processing module 12 may correspond to a processor of the terminal, where the processor may be a Central Processing Unit (CPU), an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits that implement the embodiments of the present Application. The terminal may further include a memory for storing instruction codes, and the processor calls the instruction codes of the memory to control the receiving module 11 and the sending module 13 in the embodiment of the present application to perform the above operations.
It should be noted that the sending module 23 in the embodiment of the present application may correspond to a sender of a storage system, and may also correspond to a transceiver of the storage system. The receiving module 21 may correspond to a receiver of the storage system, and may also correspond to a transceiver of the storage system. The processing module 22 may correspond to a processor of a memory system, where the processor may be a CPU, or an ASIC, or one or more integrated circuits that implement embodiments of the present application. The storage system may further include a memory for storing instruction codes, and the processor calls the instruction codes of the memory to control the receiving module 21 and the sending module 23 in the embodiment of the present application to perform the above operations.
An embodiment of the present application further provides a maintenance system of a storage system, and a specific structure of the maintenance system may refer to the embodiment shown in fig. 1, where a terminal may adopt the structure of the embodiment shown in fig. 4, and a storage system may adopt the structure of the embodiment shown in fig. 5, and accordingly, a technical solution of any one of the method embodiments in fig. 2 to fig. 3 may be implemented, and an implementation principle and a technical effect thereof are similar, and are not described herein again.
Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present application.
Claims (13)
1. A method of maintaining a storage system, comprising:
receiving an identification of a maintenance event input by a user;
pushing information of an implementation mode of the maintenance event corresponding to the identifier to the user according to the identifier of the maintenance event, wherein the implementation mode of the maintenance event comprises at least one maintenance operation, and the information of the at least one maintenance operation is used for the user to execute the maintenance operation on a storage system according to the information so as to complete the maintenance event;
sending a maintenance operation monitoring notification message corresponding to each maintenance operation to the storage system, wherein each maintenance operation monitoring notification message is used for the storage system to start monitoring the maintenance operation according to the notification message;
receiving a result of each maintenance operation returned by the storage system;
and determining that the user correctly completes the maintenance event according to the result of each maintenance operation.
2. The method of claim 1, wherein said determining that the user completed the maintenance event correctly based on the results of each maintenance operation comprises:
generating alarm information according to the maintenance operation result, wherein the alarm information comprises at least one of maintenance operation error indication information and maintenance operation risk prompt information;
and pushing the alarm information to the user, wherein the alarm information is used for indicating the user to correct the maintenance operation according to the alarm information.
3. The method of claim 1, further comprising:
monitoring whether the maintenance event is executed completely;
if the execution of the maintenance event is finished, determining the association event of the maintenance event according to the association relationship of the maintenance event;
pushing information of an implementation of the associated event to the user.
4. The method of any of claims 1 to 3, wherein prior to receiving the user-entered identification of the maintenance event, the method further comprises:
and sending the identity information of the user to a storage system, wherein the identity information is used for the storage system to execute a user identity verification process.
5. The method according to any one of claims 1 to 3, wherein the information of the at least one maintenance operation comprises any one or a combination of text, pictures, audio and video.
6. A method of maintaining a storage system, comprising:
receiving a maintenance operation monitoring notification message corresponding to the maintenance operation sent by the terminal;
starting to monitor the maintenance operation according to the maintenance operation monitoring notification message;
and sending a maintenance operation result to the terminal, wherein the maintenance operation result is used for the terminal to determine that the user correctly completes the maintenance event according to the result.
7. A terminal, comprising:
the receiving module is used for receiving the maintenance event identification input by a user;
a processing module, configured to push, to the user, information of an implementation manner of the maintenance event corresponding to the identifier according to the identifier of the maintenance event, where the implementation manner of the maintenance event includes at least one maintenance operation, and the information of the at least one maintenance operation is used for the user to perform the maintenance operation on a storage system according to the information, so as to complete the maintenance event;
a sending module, configured to send a maintenance operation monitoring notification message corresponding to each maintenance operation to the storage system, where each maintenance operation monitoring notification message is used for the storage system to start monitoring the maintenance operation according to the notification message;
the receiving module is further configured to receive a result of each maintenance operation returned by the storage system;
and the processing module is also used for determining that the user correctly completes the maintenance event according to the result of each maintenance operation.
8. The terminal of claim 7, wherein the processing module is configured to determine that the user completed the maintenance event correctly according to a result of each maintenance operation, and comprises:
generating alarm information according to the maintenance operation result, wherein the alarm information comprises at least one of maintenance operation error indication information and maintenance operation risk prompt information;
and pushing the alarm information to the user, wherein the alarm information is used for indicating the user to correct the maintenance operation according to the alarm information.
9. The terminal of claim 7, wherein the processing module is further configured to: monitoring whether the maintenance event is executed completely; if the execution of the maintenance event is finished, determining the association event of the maintenance event according to the association relationship of the maintenance event; pushing information of an implementation of the associated event to the user.
10. The terminal according to any of claims 7 to 9, wherein the sending module is further configured to:
and sending the identity information of the user to a storage system, wherein the identity information is used for the storage system to execute a user identity verification process.
11. The terminal according to any of claims 7 to 9, wherein the information of the at least one maintenance operation comprises any one or a combination of text, pictures, audio and video.
12. A storage system, comprising:
the receiving module is used for receiving a maintenance operation monitoring notification message corresponding to the maintenance operation sent by the terminal;
the processing module is used for starting to monitor the maintenance operation according to the maintenance operation monitoring notification message;
and the sending module is used for sending a maintenance operation result to the terminal, and the maintenance operation result is used for the terminal to determine that the user correctly completes the maintenance event according to the result.
13. A maintenance system for a storage system, comprising a terminal according to any one of claims 7 to 11 and a storage system according to claim 12.
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