CN108537690B - Tourism management system - Google Patents
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Abstract
The invention discloses a tourism management system, comprising: the service subsystem and operation and maintenance management subsystem, the service subsystem includes: the system comprises a basic information management module, a static travel list management module, a dynamic travel list management module and an equipment management module. The invention has the beneficial effects that: the system has the static travel management function and the dynamic travel management function, static electronic travel lists are distributed to the tour guide and each tourist, and the tourists can know the travel route conveniently; the method comprises the steps that a dynamic travel route is obtained through a portable terminal of a guide, the route of a travel group is monitored in real time, and the condition that the guide changes the route at will is avoided; when the tourist wants to change the journey, the tourist can apply for the system through portable terminal and hardware terminal, and the journey can be changed after the system is examined and examined to pass through, and is more intelligent and humanized, has more the flexibility, provides better travel experience for the tourist.
Description
Technical Field
The invention relates to the field of tourism management, in particular to a tourism management system.
Background
At present, travel agencies mostly determine a travel route before group opening, and then a tour guide takes tourists to play according to the planned route, but the tour guide takes the tourists to go to various shopping malls for shopping at many times and deviates from the original route, moreover, many tourists want to change the travel route during the playing period, the tour guide does not have permission change, and the tourists cannot go back to reapply, so that the travel experience of the tourists is very bad.
Disclosure of Invention
The invention provides a tourism management system, which solves the technical problem in the prior art.
The technical scheme for solving the technical problems is as follows:
a travel management system, comprising: the system comprises a service subsystem and an operation and maintenance management subsystem, wherein the service subsystem comprises:
the basic information management module is used for collecting basic information of the tourist groups and storing the basic information in the database;
the static travel list management module is used for managing a static electronic travel list and a team travel plan and changing a travel;
the dynamic travel list management module is used for acquiring the position information of a portable terminal of a guide in real time, generating a dynamic electronic travel list according to the position information acquired in real time and displaying the dynamic electronic travel list, wherein the portable terminal corresponds to a static electronic travel list corresponding to the guide one by one;
the device management module is used for managing a portable terminal distributed to a guide and a hardware terminal distributed to a tourist, and respectively registering and storing the information of the portable terminal and the information of the hardware terminal before the guide and the tourist use;
and the operation and maintenance management subsystem is used for monitoring the network connection state between the service subsystem and the portable terminal and between the service subsystem and the hardware terminal and managing the log of the whole system.
The invention has the beneficial effects that: the system has the static travel management function and the dynamic travel management function, static electronic travel lists are distributed to the tour guide and each tourist, and the tourists can know the travel route conveniently; the method comprises the steps that a dynamic travel route is obtained through a portable terminal of a guide, the route of a travel group is monitored in real time, and the condition that the guide changes the route at will is avoided; when the tourist wants to change the journey, the tourist can apply for the system through portable terminal and hardware terminal, and the journey can be changed after the system is examined and examined to pass through, and is more intelligent and humanized, has more the flexibility, provides better travel experience for the tourist.
On the basis of the technical scheme, the invention can be further improved as follows.
Preferably, the service subsystem further comprises:
the tourist evaluation management module is used for collecting evaluation information and complaint information of tourists on the tourism service;
the account management module is used for managing account information, role information and role authority of the user;
and the data display module is used for displaying different window interfaces for users with different roles.
Preferably, the travel management system further comprises: an interface subsystem, the interface subsystem comprising:
the authentication interface is used for authenticating the third-party platform;
and the data synchronization interface is used for carrying out data synchronization with the third-party platform.
Preferably, the travel management system further comprises: and the basic service subsystem is used for providing IM service and GIS service for the real-time communication among the service subsystem, the portable terminal and the hardware terminal, and the GIS service comprises position service and map service.
Preferably, the subsystems of the travel management system exchange data with the database via message queues and an enterprise service bus.
Preferably, the database is a MySQL database.
Preferably, the basic information includes: basic data, business data and system management data, wherein the basic data comprises: travel agency data, tour guide data, fleet data, vehicle data, hotel data, scenic spot data, restaurant data, shopping store data, pickup site data, and leader data, the business data comprising: static electronic itinerary data, dynamic electronic itinerary data, evaluation data, and complaint data.
Preferably, the static electronic itinerary comprises: the team information of tourist party, scheduling personnel information, guide's information and motorcade information, the team information includes: team type, team number, team mode, source of visitor, team population, date of group break, place of aggregation, mode of group pick up, mode of group send, and team society name.
Preferably, the team trip plan includes a new team plan, an import team plan, an additional team plan, a query team plan, and an audit team plan.
Preferably, the dynamic electronic itinerary comprises: travel itinerary number information, travel time information, real-time location information, and travel trajectory information.
Drawings
FIG. 1 is a schematic structural diagram of a travel management system according to an embodiment of the present invention;
FIG. 2 is a schematic view of a travel management system according to another embodiment of the present invention;
FIG. 3 is a schematic view of a travel management system according to another embodiment of the present invention.
Detailed Description
The principles and features of this invention are described below in conjunction with the following drawings, which are set forth by way of illustration only and are not intended to limit the scope of the invention.
As shown in fig. 1, a travel management system includes: the system comprises a service subsystem 1 and an operation and maintenance management subsystem 2, wherein the service subsystem 1 comprises:
the basic information management module 11 is used for collecting basic information of a tourist group and storing the basic information in a database;
a static itinerary management module 12 for managing static electronic itineraries and team plans and for modifying itineraries;
the dynamic travel itinerary management module 13 is used for acquiring the position information of the portable terminal of the guide in real time, generating a dynamic electronic travel itinerary according to the position information acquired in real time, and displaying the dynamic electronic travel itinerary, wherein the portable terminal corresponds to the static electronic travel itineraries corresponding to the guide one by one;
the device management module 14 is used for managing the portable terminal distributed to the tour guide and the hardware terminal distributed to the tourist, and respectively registering and storing the information of the portable terminal and the hardware terminal before the tour guide and the tourist use;
and the operation and maintenance management subsystem 2 is used for monitoring the network connection state between the service subsystem and the portable terminal and between the service subsystem and the hardware terminal, and is also used for managing the log of the whole system.
(1) Basic information management
All services related to the team tour and land receiving services and tour related enterprise (tour guide) information are gathered, and meanwhile, the platform also performs filling collection on personal basic information of tourists and performs analysis processing. The system specifically comprises information of travel agencies, motorcade vehicles, hotels, scenic spots, shopping shops, restaurants and tour guides, and also comprises information data of tourist sources, group agencies, mobile phone numbers, identity authentication and the like.
(2) Static itinerary management
The static electronic travel itinerary of the travel team is a system for the travel agency to fill and upload, the information of each team needs to be accurately filled, the information of the team can be manually input or directly input, and the system supports the input in an excel form mode. The travel itinerary information filled by the travel agency contains the following contents.
Travel itinerary information table
If the force factors (natural disasters, scenic spot closing and other factors) are encountered and the tourists collectively require to change the journey, the journey can be changed, and the operation is carried out according to the following operation flows:
1. and (4) feeding back the inelasticity factors and the tour guide to the travel agency dispatching, submitting a change application by a dispatching background of the travel agency dispatching, operating a change process, successfully storing the application, finishing the operation process for later-stage inspection, and continuing the team process.
2. The whole journey of tourist changes, and the guide feeds back to the travel agency and counts the transfer to on-the-spot sign with whole guest is confirmed, and the signature description is sent and is counted the transfer to the travel agency, and the travel agency counts the transfer backstage and submits the change application, operates the change journey, and the application is preserved successfully, and the operation flow finishes for later stage check, and the team journey continues.
After the filled or imported electronic itinerary passes the examination, a Word format file can be generated, and the file can be directly printed.
(3) Dynamic itinerary management
The travel of a tour group requires that the tour guide must wear a portable terminal with Beidou satellite positioning and data reporting functions, the system can monitor the position and the real travel track of the tour group in real time through the position data acquisition of the portable terminal, so that the tour guide and the management of the tour group by a tour agency are facilitated, the tour guide is prevented from entering a store privately and being carried without being bound according to the travel requirement; the system is convenient for real-time monitoring and supervision and post evidence collection of the tour group by tour administration departments, and once natural or artificial disasters occur in a certain area, the condition of the tour group can be rapidly judged, so that the emergency rescue work can be rapidly carried out. The position information of the tour guide portable device represents the position information of a tour group, and the track information formed by the position is a dynamic travel list of the group.
In a travel period of the team, the tour guide portable terminals correspond to the travel itinerary numbers one by one, and the position actual information of the team is consistent with the static electronic travel itinerary (the play plan) filled before the play. Before going out, the tour guide equipment and the team travel need to be bound, and the travel is finished to carry out unbinding operation so as to ensure the consistency of the equipment and the team. Specifically, the state of the travel group changes to 'in progress' after the 'leaving of the group', the tour guide device and the tourist device are bound with the travel group, and the state of the device automatically changes to 'in use' in the 'device management' and cannot be reused. After the journey is finished, the tour guide equipment, the tourist equipment and the travel group are unbound by using the function of 'group release', the related functions are invalid, the information of the travel group enters historical inquiry, and the equipment can be reused.
For a travel agency who is leaving a group to view the "current location" of the group, the travel management is entered by clicking on the "view track". The travel management has information of start time and end time, and has track playing speed setting, and can set five gears of 'super slow, normal, fast and super fast'. The whole travel of the team from the beginning to the end can be displayed during the track playback, and the longitude and latitude and time information of a certain point can be displayed at the same time, so that the staying time of the certain point or a certain area can be calculated.
Travel position data of a travel team can be stored and played back, and the storage time can be regulated to be 1 month or longer according to requirements, so that when travel disputes occur, the travel data can be called to carry out on-site restoration and data evidence collection; the stored historical data can be obtained through historical query, and the historical query can be searched and limited through the information of the group number, the guide, the starting date and the ending date.
(4) Device management
The equipment management refers to the management of the tour guide portable terminal and the tourist portable hardware terminal by the travel agency, and mainly comprises equipment identity management, equipment and team relationship management, equipment use state management and equipment operation and maintenance management.
Each portable terminal device has its own ID number and SIM card number as information identifiers, and is bound when shipped from a factory. Before the equipment is used, the equipment needs to be registered and put in storage firstly, a legal user which becomes a platform can use the equipment normally, and the legality is authenticated, registered and identified mainly through the ID number of the equipment. The equipment needs to form a one-to-one binding relationship with the travel group number and the tour guide, the real-time position and track of the information team are recorded, and the binding mode can be completed by manually outputting the ID number or scanning the ID number two-dimensional code by a scanning gun. The management of the use state of the device on and off the team can be automatically recorded by the trip and the end time of the team or manually operated in the system.
The main functions of the equipment operation and maintenance management are equipment operation and later maintenance management of the portable intelligent terminal, and the equipment operation and maintenance management mainly comprises equipment in and out management, equipment query management, equipment monitoring management, equipment remote upgrade management and equipment maintenance management.
As shown in fig. 2, the service subsystem 1 further includes:
the tourist evaluation management module 15 is used for collecting evaluation information and complaint information of tourists on the tourism service;
the account management module 16 is used for managing account information, role information and role authority of the user;
and the data display module 17 is used for displaying different window interfaces for users with different roles.
(5) Visitor evaluation management
The system builds an evaluation system and a complaint window for the travel schedule arrangement and the service quality for tourists. The tourist can evaluate the following services by adopting a scoring mechanism and scoring according to the following evaluation criteria.
The evaluation content and the score are as follows:
vehicle evaluation: 0 to 5 points
Driver evaluation: 0 to 5 points
And (3) tour guide evaluation: 0 to 5 points
And (3) meal evaluation: 0 to 5 points
Accommodation evaluation: 0 to 5 points
And (3) reasonably evaluating the stroke: 0 to 5 points
Overall evaluation: 0 to 5 points
Other remarks
A tourist can enter a WeChat interface to evaluate the travel service through a travel list two-dimensional code printed by a tour guide, the background collects evaluation data, and score statistics is carried out on each evaluation element.
The system sets a complaint window independently to complain about the service which is particularly unsatisfactory, and the complaint window should include the on-line internet and the direct-dialing mode of the telephone.
(6) Account management
The account management comprises user management, role management, authority management, password management and online user state management.
1. User management
The user management comprises the registration, login and exit of the user, and the freezing, unfreezing, user adding, deleting, inquiring and authenticating of the user are realized.
2. Role management
The user category in the system mainly has 5 roles of travel agency service personnel, travel agency management personnel, travel agency general manager, government management personnel and system management personnel, and the specific definition is as follows:
system user role table
3. Authority management
The authority of each user role is different, and the authority management mainly comprises browsing, adding, deleting and modifying the authority.
4. Password management
The password management main pointer is used for password creation, password modification and password cancellation management of each user, password setting rules are set, the user creates a password according to the password setting rules and uploads the password to the service platform, and password data needs to be encrypted to ensure the safety of the user. The user can make modification setting on the password. When the user forgets the password, the administrator can provide the password modification function according to the key information (account number, mobile phone number or mailbox) registered by the user. The password may be revoked.
5. Online user state management module
The system has the function of monitoring and managing the online and offline states of all users.
(7) Data presentation
Different users and user authorities can see different window interfaces after login. Tourism management personnel in each jurisdiction can configure respective user authority by a system administrator according to the respective jurisdiction and log in respective authority range for browsing and management; and (4) logging in by the meter and management personnel of each travel agency according to the authority distributed by the system administrator to browse and operate.
As shown in FIG. 3, the travel management system further includes: interface subsystem 3, interface subsystem 3 includes:
the authentication interface is used for authenticating the third-party platform;
and the data synchronization interface is used for carrying out data synchronization with the third-party platform.
As shown in FIG. 3, the travel management system further includes: and the basic service subsystem 4 is used for providing IM service and GIS service for the real-time communication among the service subsystem, the portable terminal and the hardware terminal, and the GIS service comprises position service and map service.
IM is a server that allows users to establish real-time communications over a network. Different mobile terminals and PC terminals can communicate in real time in the forms of point-to-point, group and the like by adopting the contents of texts, voice, pictures and the like.
The GIS service comprises a position service and a map service, and the map service comprises a plurality of business services.
Preferably, the various subsystems of the travel management system exchange data with the database via message queues and an enterprise service bus. By calling a GIS interface, the system can actively upload current position information or receive external information and then transmit the current position information to a database, so that real-time position data display is realized. The system adopts Baidu or Gaode map public resources to display and use a standard map, and personalized map marking and positioning can be carried out on the map aiming at vector diagrams in the industry or industry position points, such as scenic spots and hotels. Based on a GIS positioning engine, positioning information of equipment can be displayed in a map, corresponding detailed information can be displayed by clicking an equipment icon in the map, and map query and display can be performed.
Preferably, the database is a MySQL database. The database is a relational database, and a MySql database is adopted to establish a security mechanism of a front-end processor of the database.
Preferably, the basic information includes: basic data, business data and system management data, wherein the basic data comprises: travel agency data, tour guide data, fleet data, vehicle data, hotel data, scenic spot data, restaurant data, shopping store data, pickup site data and leader data, wherein the business data comprises: static electronic itinerary data, dynamic electronic itinerary data, evaluation data, and complaint data. The following table specifically shows:
basic information table
Referring to the itinerary information table, the static electronic itinerary includes: the team information of tourist party, scheduling personnel information, guide's information and motorcade information, the team information includes: team type, team number, team mode, source of visitor, team population, date of group break, place of aggregation, mode of group pick up, mode of group send, and team society name. The dynamic electronic itinerary comprises: itinerary number information data, travel time related information data, real-time location data (longitude, latitude data), and travel trajectory data.
Preferably, the team trip plan includes an add team plan, an import team plan, an addendum team plan, a query team plan, and an audit team plan.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that fall within the spirit and principle of the present invention are intended to be included therein.
Claims (10)
1. A travel management system, comprising: the system comprises a service subsystem and an operation and maintenance management subsystem, wherein the service subsystem comprises:
the basic information management module is used for collecting basic information of the tourist groups and storing the basic information in the database;
the static travel list management module is used for managing a static electronic travel list and a team travel plan and changing a travel;
the dynamic travel list management module is used for acquiring the position information of a portable terminal of a guide in real time, generating a dynamic electronic travel list according to the position information acquired in real time and displaying the dynamic electronic travel list, wherein the portable terminal corresponds to a static electronic travel list corresponding to the guide one by one;
the dynamic trip management module is also used for storing and playing back the position information;
the device management module is used for managing a portable terminal distributed to a guide and a hardware terminal distributed to a tourist, and respectively registering and storing the information of the portable terminal and the information of the hardware terminal before the guide and the tourist use;
and the operation and maintenance management subsystem is used for monitoring the network connection state between the service subsystem and the portable terminal and between the service subsystem and the hardware terminal and managing the log of the whole system.
2. The travel management system of claim 1, wherein the business subsystem further comprises:
the tourist evaluation management module is used for collecting evaluation information and complaint information of tourists on the tourism service;
the account management module is used for managing account information, role information and role authority of the user;
and the data display module is used for displaying different window interfaces for users with different roles.
3. The travel management system of claim 1, further comprising: an interface subsystem, the interface subsystem comprising:
the authentication interface is used for authenticating the third-party platform;
and the data synchronization interface is used for carrying out data synchronization with the third-party platform.
4. The travel management system of claim 1, further comprising: and the basic service subsystem is used for providing IM service and GIS service for the real-time communication among the service subsystem, the portable terminal and the hardware terminal, and the GIS service comprises position service and map service.
5. The travel management system of any one of claims 1-4, wherein the subsystems of the travel management system exchange data with the database via a message queue and an enterprise service bus.
6. A travel management system according to any one of claims 1 to 4, wherein the database is a MySQL database.
7. A travel management system according to any one of claims 1-4, wherein the basic information comprises: basic data, business data and system management data, wherein the basic data comprises: travel agency data, tour guide data, fleet data, vehicle data, hotel data, scenic spot data, restaurant data, shopping store data, pickup site data, and leader data, the business data comprising: static electronic itinerary data, dynamic electronic itinerary data, evaluation data, and complaint data.
8. A travel management system according to any one of claims 1-4, wherein the static electronic itinerary comprises: the team information of tourist party, scheduling personnel information, guide's information and motorcade information, the team information includes: team type, team number, team mode, source of visitor, team population, date of group break, place of aggregation, mode of group pick up, mode of group send, and team society name.
9. A travel management system according to any of claims 1-4, wherein the team itinerary comprises a new team itinerary, an import team itinerary, an subsidy team itinerary, a query team itinerary and an audit team itinerary.
10. A travel management system according to any one of claims 1-4, wherein the dynamic electronic itinerary comprises: travel itinerary number information, travel time information, real-time location information, and travel trajectory information.
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| CN110533554A (en) * | 2019-08-06 | 2019-12-03 | 甘肃万华金慧科技股份有限公司 | Smart travel background management system |
| CN111223013B (en) * | 2019-12-25 | 2023-01-10 | 重庆特斯联智慧科技股份有限公司 | Intelligent tourist route generation method and system based on position markers |
| CN113408958B (en) * | 2021-07-09 | 2022-09-16 | 云南腾云信息产业有限公司 | Stroke single-stream-conversion method and device, computer equipment and readable storage medium |
| CN113792954A (en) * | 2021-07-19 | 2021-12-14 | 云南腾云信息产业有限公司 | Tour guide distribution method, system and computer readable storage medium |
| CN113408959B (en) * | 2021-07-20 | 2022-11-04 | 云南腾云信息产业有限公司 | Group collaboration system, group collaboration method, terminal device, and readable storage medium |
| CN113868277B (en) * | 2021-09-29 | 2024-07-05 | 云南腾云信息产业有限公司 | Stroke list changing method, device, terminal equipment and readable storage medium |
| CN116610989B (en) * | 2023-07-19 | 2023-09-29 | 日照市规划设计研究院集团有限公司 | Tourist group type identification method based on group following travel track data |
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Effective date of registration: 20230517 Address after: Building 2, Linjing, New World Garden Mountain, Guanshanhu District, Guiyang City, Guizhou Province, 550000 Patentee after: Tao Jianyang Address before: 550081 No. 7, 23rd floor, Ta-1 and Ta-2 (1), Zhongtian Convention and Exhibition City, guanshanhu District, Guiyang City, Guizhou Province Patentee before: GUIZHOU GUANYUN YIYOUYOU TECHNOLOGY DEVELOPMENT Co.,Ltd. |