CN107578551B - Intelligent charging pile line lower coin-feed charging abnormity processing method and system - Google Patents
Intelligent charging pile line lower coin-feed charging abnormity processing method and system Download PDFInfo
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Abstract
A coin-feed charging abnormity processing method under an intelligent charging pile line comprises the following steps: s1, after the payment information of the user is obtained, the charging pile equipment enters a power supply state, usage records generated by the charging service of the user are uploaded to a database of a server side for storage, and the server side receives a charging request of the mobile terminal and sends a charging instruction to the equipment side; s2, the charging pile site built-in communication end receives a charging instruction and sends a charging execution instruction to the equipment control end, the equipment control end executes charging operation after receiving the charging instruction, and the charging pile equipment starts to supply power; s3, in the charging process of the charging pile, uploading the abnormal power failure condition to a service end in real time through a built-in communication end of the charging pile site, stopping power supply of the charging port by the equipment control end, and stopping power supply service of the charging port within preset time; and S4, after receiving the abnormal power failure condition message, the server searches the user charging records of the charging pile equipment and the charging port at the current time within the normal charging service time for corresponding processing.
Description
Technical Field
The invention relates to the technical field of charging piles, in particular to a method and a system for processing coin-feed charging abnormity under an intelligent charging pile line.
Background
At present, the charging process of a charging pile of a moped cannot be monitored, abnormal conditions such as malicious plug plugging and stealing of a plug occur in the normal service process of the electric vehicle, a user cannot timely handle the abnormal conditions in the first time, and extra economic loss and disputes are caused.
Disclosure of Invention
In view of the above, the present invention provides a method and a system for handling charging abnormality of a coin inserted under an intelligent charging pile line.
A coin-feed charging abnormity processing method under an intelligent charging pile line comprises the following steps:
s1, after the payment information of the user is obtained, the charging pile equipment enters a power supply state, usage records generated by the charging service of the user are uploaded to a database of a server side for storage, and the server side receives a charging request of the mobile terminal and sends a charging instruction to the equipment side;
s2, the charging pile site built-in communication end receives a charging instruction and sends a charging execution instruction to the equipment control end, the equipment control end executes charging operation after receiving the charging instruction, the charging pile equipment starts to supply power, and the step S3 is skipped;
s3, in the charging process of the charging pile, uploading the abnormal power failure condition to a service end in real time through a built-in communication end of the charging pile site, stopping power supply of the charging port by an equipment control end, stopping power supply service of the charging port within preset time, and entering the step S4;
and S4, after receiving the abnormal power failure condition message, the server searches the user charging record of the charging pile equipment and the charging port at the current time within the normal charging service time, analyzes the abnormal condition through the management terminal, and performs corresponding processing.
In the method for processing coin-feed charging abnormity under the intelligent charging pile line,
the usage record generated by the charging service of the user in step S1 includes: the charging system comprises a mobile phone number, a user ID, a charging service number, a charging expense, charging duration, a charging pile ID and a charging port ID.
In the method for processing coin-feed charging abnormity under the intelligent charging pile line,
the abnormal power failure condition in step S3 includes no power supply to the plug, power failure or abnormal current.
In the method for processing coin-feed charging abnormity under the intelligent charging pile line,
the step S4 includes: after receiving the abnormal power failure condition message, the server searches for the user charging record in the normal charging service time of the charging pile equipment and the charging port at the current time, and by analyzing the abnormal condition of the management terminal, the server jumps to step S5 if the plug does not supply power, jumps to step S6 when the plug does not supply power, and jumps to step S7 when the current is abnormal; accordingly, the method can be used for solving the problems that,
s5, the server side pushes the abnormal situation to a mobile terminal corresponding to a charging site principal through an APP message mechanism, informs the server side of identifying a charging pile equipment fault port as a fault, and suspends the online use of the port charging service of the user until the processing is finished and the recovery is finished;
s6, the server side informs the mobile terminal corresponding to the user of the abnormal situation through an APP message mechanism, after the user receives the early warning message through the APP of the mobile terminal, if the user actively and normally pulls out and inserts the mobile terminal, the user selects to temporarily stop processing, if the user selects to charge the abnormal situation, the server side informs the mobile terminal corresponding to the charging site principal through the APP message mechanism of the abnormal situation, after the user or the site principal checks and processes the situation, the server side simultaneously issues a problem work order to the mobile terminal corresponding to the site principal, and the step S8 is skipped to;
s7, after receiving the abnormal message, the server side analyzes the current conditions of all ports of the charging station, if all the ports of the charging station have unstable current conditions, and informs the charging station of a mobile terminal corresponding to a charge person of the abnormal conditions through an APP message mechanism to process and simultaneously inform the user of the fault of the user equipment, if the ports are abnormal, other equipment of the charging station equipment supplies power normally, the server side sends a stop instruction to the equipment side to execute, informs the user of the corresponding mobile terminal of the abnormal conditions through the APP message mechanism, and prompts that the storage battery of the electric vehicle of the user possibly has an aging condition, and the user is reminded of possibly having a fire during continuous charging to replace the battery;
and S8, after the site responsible person checks and processes the data on site, feeding back the processing condition to the mobile terminal corresponding to the user through the APP.
In the method for processing coin-feed charging abnormity under the intelligent charging pile line,
before the step S5, the step S further includes that the server pushes the abnormal condition to the mobile terminal corresponding to the charging site responsible person through the APP message mechanism:
acquiring distribution condition information of charging stations; configuring a corresponding relation between a charging station and a mobile terminal corresponding to a charging station person in charge;
generating fault information corresponding to each code segment in a charging pile equipment fault port identification in advance; correspondingly, the mobile terminal that the service end will abnormal conditions pass through APP news mechanism propelling movement to charge website responsible person and correspond includes:
the server side packages the information of the abnormal conditions, wherein the packaged abnormal condition information comprises a fault information type and a corresponding processing suggestion;
and pushing the information to a mobile terminal corresponding to a charge station responsible person through an APP information mechanism.
The invention also provides an intelligent charging pile offline coin-feed charging exception handling system, which comprises the following units:
the charging instruction sending unit is used for enabling the charging pile equipment to enter a power supply state after the user payment information is obtained, uploading a use record generated by the user charging service to a database of a server for storage, and enabling the server to receive a mobile terminal charging request and send a charging instruction to the equipment;
the equipment power supply unit is used for receiving a charging instruction at the built-in communication end of the charging pile site and sending a charging execution instruction to the equipment control end, the equipment control end executes charging operation after receiving the charging instruction, and the charging pile equipment starts to supply power and jumps to the power supply stopping unit;
the charging device comprises a charging pile station built-in communication terminal, a charging port, a charging equipment control terminal, a power supply stopping unit and an abnormality processing unit, wherein the charging pile station built-in communication terminal is used for receiving the abnormal power failure condition;
and the exception processing unit is used for searching the user charging record in the normal charging service time of the charging pile equipment and the charging port at the current time after the server receives the abnormal power failure condition message, analyzing the abnormal condition of the management terminal and carrying out corresponding processing.
In the intelligent charging stake line lower coin-feed charging exception handling system of the invention,
the usage record generated by the charging service of the user in the charging instruction sending unit comprises: the charging system comprises a mobile phone number, a user ID, a charging service number, a charging expense, charging duration, a charging pile ID and a charging port ID.
In the intelligent charging stake line lower coin-feed charging exception handling system of the invention,
the abnormal power failure condition in the power supply stopping unit comprises that the plug does not supply power, power failure or current abnormality.
In the intelligent charging stake line lower coin-feed charging exception handling system of the invention,
the exception handling unit includes: after receiving the abnormal power failure condition message, the server searches for a user charging record in the normal charging service time of the charging pile equipment and the charging port at the current time, and through the analysis of the abnormal condition of the management terminal, the server jumps to a first notification unit if the plug is not powered, jumps to a second notification unit if the plug is powered off, and jumps to a third notification unit if the current is abnormal; accordingly, the method can be used for solving the problems that,
the first notification unit is used for pushing the abnormal condition to a mobile terminal corresponding to a charging site principal through an APP message mechanism by the server, notifying the server to identify a charging pile equipment fault port as a fault, and suspending the charging service of the port on a user line until the processing is finished and the recovery is finished;
the second notification unit is used for notifying the mobile terminal corresponding to the user of the abnormal condition through an APP message mechanism by the server, after the user receives the early warning message through the APP of the mobile terminal, if the user actively and normally pulls out and inserts the mobile terminal, the user selects to temporarily stop processing, if the user selects to charge the abnormal condition, the server notifies the mobile terminal corresponding to the charging site principal of the abnormal condition through the APP message mechanism, after the user or the site principal checks and processes the abnormal condition on site, the server simultaneously issues a problem work order to the mobile terminal corresponding to the site principal, and the mobile terminal jumps to the feedback unit;
a third notification unit, configured to analyze current conditions of all ports of the charging station after receiving an abnormal message through the server, if all ports of the charging station have a current instability condition, notify the charging station of a mobile terminal corresponding to a person in charge of the abnormal condition through an APP message mechanism, and notify a user of a failure of the user equipment at the same time, if the ports are abnormal, the power supply of other equipment of the charging station equipment is normal, the server sends a deactivation instruction to the equipment to be executed, notifies the user of the abnormal condition through the APP message mechanism, and prompts that an aging condition may exist in an electric vehicle storage battery of the user, a house may be ignited during continuous charging, and reminds the user to replace the battery;
and the feedback unit is used for feeding back the processing condition to the mobile terminal corresponding to the user through the APP after the site responsible person checks the processing condition on site.
In the intelligent charging stake line lower coin-feed charging exception handling system of the invention,
the method for sending the abnormal condition to the mobile terminal corresponding to the charging site responsible person through the APP message mechanism by the server in the first notification unit further comprises the following steps:
acquiring distribution condition information of charging stations; configuring a corresponding relation between a charging station and a mobile terminal corresponding to a charging station person in charge;
generating fault information corresponding to each code segment in a charging pile equipment fault port identification in advance; correspondingly, the mobile terminal that the service end will abnormal conditions pass through APP news mechanism propelling movement to charge website responsible person and correspond includes:
the server side packages the information of the abnormal conditions, wherein the packaged abnormal condition information comprises a fault information type and a corresponding processing suggestion;
mobile terminal corresponding to charging site responsible person pushed through APP message mechanism
Compared with the prior art, the method and the device can effectively realize remote monitoring of the charging process of the charging pile of the moped, and can remind a user of incapability of handling the abnormal conditions caused by the abnormal conditions such as malicious plug pulling and plugging, theft and the like in the normal service process of the electric vehicle at the first time, thereby avoiding additional economic loss and dispute.
Drawings
Fig. 1 is a block diagram of a coin-feed charging exception handling system under an intelligent charging stub according to an embodiment of the present invention.
Detailed Description
The embodiment of the invention provides a method for processing coin-feed charging abnormity under an intelligent charging pile line, which comprises the following steps:
s1, after the payment information of the user is obtained, the charging pile equipment enters a power supply state, usage records generated by the charging service of the user are uploaded to a database of a server side for storage, and the server side receives a charging request of the mobile terminal and sends a charging instruction to the equipment side;
s2, the charging pile site built-in communication end receives a charging instruction and sends a charging execution instruction to the equipment control end, the equipment control end executes charging operation after receiving the charging instruction, the charging pile equipment starts to supply power, and the step S3 is skipped;
s3, in the charging process of the charging pile, uploading the abnormal power failure condition to a service end in real time through a built-in communication end of the charging pile site, stopping power supply of the charging port by an equipment control end, stopping power supply service of the charging port within preset time, and entering the step S4;
and S4, after receiving the abnormal power failure condition message, the server searches the user charging record of the charging pile equipment and the charging port at the current time within the normal charging service time, analyzes the abnormal condition through the management terminal, and performs corresponding processing.
In the method for processing coin-feed charging abnormity under the intelligent charging pile line,
the usage record generated by the charging service of the user in step S1 includes: the charging system comprises a mobile phone number, a user ID, a charging service number, a charging expense, charging duration, a charging pile ID and a charging port ID.
In the method for processing coin-feed charging abnormity under the intelligent charging pile line,
the abnormal power failure condition in step S3 includes no power supply to the plug, power failure or abnormal current.
In the method for processing coin-feed charging abnormity under the intelligent charging pile line,
the step S4 includes: after receiving the abnormal power failure condition message, the server searches for the user charging record in the normal charging service time of the charging pile equipment and the charging port at the current time, and by analyzing the abnormal condition of the management terminal, the server jumps to step S5 if the plug does not supply power, jumps to step S6 when the plug does not supply power, and jumps to step S7 when the current is abnormal; accordingly, the method can be used for solving the problems that,
s5, the server side pushes the abnormal situation to a mobile terminal corresponding to a charging site principal through an APP message mechanism, informs the server side of identifying a charging pile equipment fault port as a fault, and suspends the online use of the port charging service of the user until the processing is finished and the recovery is finished;
s6, the server side informs the mobile terminal corresponding to the user of the abnormal situation through an APP message mechanism, after the user receives the early warning message through the APP of the mobile terminal, if the user actively and normally pulls out and inserts the mobile terminal, the user selects to temporarily stop processing, if the user selects to charge the abnormal situation, the server side informs the mobile terminal corresponding to the charging site principal through the APP message mechanism of the abnormal situation, after the user or the site principal checks and processes the situation, the server side simultaneously issues a problem work order to the mobile terminal corresponding to the site principal, and the step S8 is skipped to;
s7, after receiving the abnormal message, the server side analyzes the current conditions of all ports of the charging station, if all the ports of the charging station have unstable current conditions, and informs the charging station of a mobile terminal corresponding to a charge person of the abnormal conditions through an APP message mechanism to process and simultaneously inform the user of the fault of the user equipment, if the ports are abnormal, other equipment of the charging station equipment supplies power normally, the server side sends a stop instruction to the equipment side to execute, informs the user of the corresponding mobile terminal of the abnormal conditions through the APP message mechanism, and prompts that the storage battery of the electric vehicle of the user possibly has an aging condition, and the user is reminded of possibly having a fire during continuous charging to replace the battery;
and S8, after the site responsible person checks and processes the data on site, feeding back the processing condition to the mobile terminal corresponding to the user through the APP.
In the method for processing coin-feed charging abnormity under the intelligent charging pile line,
before the step S5, the step S further includes that the server pushes the abnormal condition to the mobile terminal corresponding to the charging site responsible person through the APP message mechanism:
acquiring distribution condition information of charging stations; configuring a corresponding relation between a charging station and a mobile terminal corresponding to a charging station person in charge;
generating fault information corresponding to each code segment in a charging pile equipment fault port identification in advance; correspondingly, the mobile terminal that the service end will abnormal conditions pass through APP news mechanism propelling movement to charge website responsible person and correspond includes:
the server side packages the information of the abnormal conditions, wherein the packaged abnormal condition information comprises a fault information type and a corresponding processing suggestion;
and pushing the information to a mobile terminal corresponding to a charge station responsible person through an APP information mechanism.
As shown in fig. 1, the present invention further provides an intelligent charging system for processing coin-feed charging abnormality under the charging pile, which comprises the following units:
the charging instruction sending unit is used for enabling the charging pile equipment to enter a power supply state after the user payment information is obtained, uploading a use record generated by the user charging service to a database of a server for storage, and enabling the server to receive a mobile terminal charging request and send a charging instruction to the equipment;
the equipment power supply unit is used for receiving a charging instruction at the built-in communication end of the charging pile site and sending a charging execution instruction to the equipment control end, the equipment control end executes charging operation after receiving the charging instruction, and the charging pile equipment starts to supply power and jumps to the power supply stopping unit;
the charging device comprises a charging pile station built-in communication terminal, a charging port, a charging equipment control terminal, a power supply stopping unit and an abnormality processing unit, wherein the charging pile station built-in communication terminal is used for receiving the abnormal power failure condition;
and the exception processing unit is used for searching the user charging record in the normal charging service time of the charging pile equipment and the charging port at the current time after the server receives the abnormal power failure condition message, analyzing the abnormal condition of the management terminal and carrying out corresponding processing.
In the intelligent charging stake line lower coin-feed charging exception handling system of the invention,
the usage record generated by the charging service of the user in the charging instruction sending unit comprises: the charging system comprises a mobile phone number, a user ID, a charging service number, a charging expense, charging duration, a charging pile ID and a charging port ID.
In the intelligent charging stake line lower coin-feed charging exception handling system of the invention,
the abnormal power failure condition in the power supply stopping unit comprises that the plug does not supply power, power failure or current abnormality.
In the intelligent charging stake line lower coin-feed charging exception handling system of the invention,
the exception handling unit includes: after receiving the abnormal power failure condition message, the server searches for a user charging record in the normal charging service time of the charging pile equipment and the charging port at the current time, and through the analysis of the abnormal condition of the management terminal, the server jumps to a first notification unit if the plug is not powered, jumps to a second notification unit if the plug is powered off, and jumps to a third notification unit if the current is abnormal; accordingly, the method can be used for solving the problems that,
the first notification unit is used for pushing the abnormal condition to a mobile terminal corresponding to a charging site principal through an APP message mechanism by the server, notifying the server to identify a charging pile equipment fault port as a fault, and suspending the charging service of the port on a user line until the processing is finished and the recovery is finished;
the second notification unit is used for notifying the mobile terminal corresponding to the user of the abnormal condition through an APP message mechanism by the server, after the user receives the early warning message through the APP of the mobile terminal, if the user actively and normally pulls out and inserts the mobile terminal, the user selects to temporarily stop processing, if the user selects to charge the abnormal condition, the server notifies the mobile terminal corresponding to the charging site principal of the abnormal condition through the APP message mechanism, after the user or the site principal checks and processes the abnormal condition on site, the server simultaneously issues a problem work order to the mobile terminal corresponding to the site principal, and the mobile terminal jumps to the feedback unit;
a third notification unit, configured to analyze current conditions of all ports of the charging station after receiving an abnormal message through the server, if all ports of the charging station have a current instability condition, notify the charging station of a mobile terminal corresponding to a person in charge of the abnormal condition through an APP message mechanism, and notify a user of a failure of the user equipment at the same time, if the ports are abnormal, the power supply of other equipment of the charging station equipment is normal, the server sends a deactivation instruction to the equipment to be executed, notifies the user of the abnormal condition through the APP message mechanism, and prompts that an aging condition may exist in an electric vehicle storage battery of the user, a house may be ignited during continuous charging, and reminds the user to replace the battery;
and the feedback unit is used for feeding back the processing condition to the mobile terminal corresponding to the user through the APP after the site responsible person checks the processing condition on site.
In the intelligent charging stake line lower coin-feed charging exception handling system of the invention,
the method for sending the abnormal condition to the mobile terminal corresponding to the charging site responsible person through the APP message mechanism by the server in the first notification unit further comprises the following steps:
acquiring distribution condition information of charging stations; configuring a corresponding relation between a charging station and a mobile terminal corresponding to a charging station person in charge;
generating fault information corresponding to each code segment in a charging pile equipment fault port identification in advance; correspondingly, the mobile terminal that the service end will abnormal conditions pass through APP news mechanism propelling movement to charge website responsible person and correspond includes:
the server side packages the information of the abnormal conditions, wherein the packaged abnormal condition information comprises a fault information type and a corresponding processing suggestion;
mobile terminal corresponding to charging site responsible person pushed through APP message mechanism
Compared with the prior art, the method and the device can effectively realize remote monitoring of the charging process of the charging pile of the moped, and can remind a user of incapability of handling the abnormal conditions caused by the abnormal conditions such as malicious plug pulling and plugging, theft and the like in the normal service process of the electric vehicle at the first time, thereby avoiding additional economic loss and dispute.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may reside in random access memory, read only memory, electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art. It is understood that various other changes and modifications may be made by those skilled in the art based on the technical idea of the present invention, and all such changes and modifications should fall within the protective scope of the claims of the present invention.
Claims (8)
1. The utility model provides an intelligent charging stake is coin-feed under line and is charged unusual processing method which characterized in that, it includes the following step:
s1, after the payment information of the user is obtained, the charging pile equipment enters a power supply state, usage records generated by the charging service of the user are uploaded to a database of a server side for storage, and the server side receives a charging request of the mobile terminal and sends a charging instruction to the equipment side;
s2, the charging pile site built-in communication end receives a charging instruction and sends a charging execution instruction to the equipment control end, the equipment control end executes charging operation after receiving the charging instruction, the charging pile equipment starts to supply power, and the step S3 is skipped;
s3, in the charging process of the charging pile, uploading the abnormal power failure condition to a service end in real time through a built-in communication end of the charging pile site, stopping power supply of the charging port by an equipment control end, stopping power supply service of the charging port within preset time, and entering the step S4;
s4, after receiving the abnormal power failure condition message, the server searches for the user charging record in the normal charging service time of the charging pile equipment and the charging port at the current time, and by analyzing the abnormal condition of the management terminal, the server jumps to the step S5 when the plug does not supply power, jumps to the step S6 when the plug does not supply power, and jumps to the step S7 when the current is abnormal; accordingly, the method can be used for solving the problems that,
s5, the server side pushes the abnormal situation to a mobile terminal corresponding to a charging site principal through an APP message mechanism, informs the server side of identifying a charging pile equipment fault port as a fault, and suspends the online use of the port charging service of the user until the processing is finished and the recovery is finished;
s6, the server side informs the mobile terminal corresponding to the user of the abnormal situation through an APP message mechanism, after the user receives the early warning message through the APP of the mobile terminal, if the user actively and normally pulls out and inserts the mobile terminal, the user selects to temporarily stop processing, if the user selects to charge the abnormal situation, the server side informs the mobile terminal corresponding to the charging site principal through the APP message mechanism of the abnormal situation, after the user or the site principal checks and processes the situation, the server side simultaneously issues a problem work order to the mobile terminal corresponding to the site principal, and the step S8 is skipped to;
s7, after receiving the abnormal message, the server side analyzes the current conditions of all ports of the charging station, if all the ports of the charging station have unstable current conditions, and informs the charging station of a mobile terminal corresponding to a charge person of the abnormal conditions through an APP message mechanism to process and simultaneously inform the user of the fault of the user equipment, if the ports are abnormal, other equipment of the charging station equipment supplies power normally, the server side sends a stop instruction to the equipment side to execute, informs the user of the corresponding mobile terminal of the abnormal conditions through the APP message mechanism, and prompts that the storage battery of the electric vehicle of the user possibly has an aging condition, and the user is reminded of possibly having a fire during continuous charging to replace the battery;
and S8, after the site responsible person checks and processes the data on site, feeding back the processing condition to the mobile terminal corresponding to the user through the APP.
2. The intelligent charging stub offline coin-feed charging exception handling method according to claim 1,
the usage record generated by the charging service of the user in step S1 includes: the charging system comprises a mobile phone number, a user ID, a charging service number, a charging expense, charging duration, a charging pile ID and a charging port ID.
3. The intelligent charging stub offline coin-feed charging exception handling method according to claim 1,
the abnormal power failure condition in step S3 includes no power supply to the plug, power failure or abnormal current.
4. The intelligent charging stub offline coin-feed charging exception handling method according to any one of claims 1 to 3,
before the step S5, the step S further includes that the server pushes the abnormal condition to the mobile terminal corresponding to the charging site responsible person through the APP message mechanism:
acquiring distribution condition information of charging stations; configuring a corresponding relation between a charging station and a mobile terminal corresponding to a charging station person in charge;
generating fault information corresponding to each code segment in a charging pile equipment fault port identification in advance; correspondingly, the mobile terminal that the service end will abnormal conditions pass through APP news mechanism propelling movement to charge website responsible person and correspond includes:
the server side packages the information of the abnormal conditions, wherein the packaged abnormal condition information comprises a fault information type and a corresponding processing suggestion;
and pushing the information to a mobile terminal corresponding to a charge station responsible person through an APP information mechanism.
5. The utility model provides an intelligence charging stake is insert coins under line and is charged unusual processing system which characterized in that, it includes following unit:
the charging instruction sending unit is used for enabling the charging pile equipment to enter a power supply state after the user payment information is obtained, uploading a use record generated by the user charging service to a database of a server for storage, and enabling the server to receive a mobile terminal charging request and send a charging instruction to the equipment;
the equipment power supply unit is used for receiving a charging instruction at the built-in communication end of the charging pile site and sending a charging execution instruction to the equipment control end, the equipment control end executes charging operation after receiving the charging instruction, and the charging pile equipment starts to supply power and jumps to the power supply stopping unit;
the charging device comprises a charging pile station built-in communication terminal, a charging port, a charging equipment control terminal, a power supply stopping unit and an abnormality processing unit, wherein the charging pile station built-in communication terminal is used for receiving the abnormal power failure condition;
the abnormal processing unit is used for searching a user charging record in the normal charging service time of the charging pile equipment and the charging port at the current time after the server receives the abnormal power failure condition message, and jumping to the first notification unit when the plug is not powered, jumping to the second notification unit when the plug is powered off, and jumping to the third notification unit when the current is abnormal through the analysis of the abnormal condition of the management end; accordingly, the method can be used for solving the problems that,
the first notification unit is used for pushing the abnormal condition to a mobile terminal corresponding to a charging site principal through an APP message mechanism by the server, notifying the server to identify a charging pile equipment fault port as a fault, and suspending the charging service of the port on a user line until the processing is finished and the recovery is finished;
the second notification unit is used for notifying the mobile terminal corresponding to the user of the abnormal condition through an APP message mechanism by the server, after the user receives the early warning message through the APP of the mobile terminal, if the user actively and normally pulls out and inserts the mobile terminal, the user selects to temporarily stop processing, if the user selects to charge the abnormal condition, the server notifies the mobile terminal corresponding to the charging site principal of the abnormal condition through the APP message mechanism, after the user or the site principal checks and processes the abnormal condition on site, the server simultaneously issues a problem work order to the mobile terminal corresponding to the site principal, and the mobile terminal jumps to the feedback unit;
a third notification unit, configured to analyze current conditions of all ports of the charging station after receiving an abnormal message through the server, if all ports of the charging station have a current instability condition, notify the charging station of a mobile terminal corresponding to a person in charge of the abnormal condition through an APP message mechanism, and notify a user of a failure of the user equipment at the same time, if the ports are abnormal, the power supply of other equipment of the charging station equipment is normal, the server sends a deactivation instruction to the equipment to be executed, notifies the user of the abnormal condition through the APP message mechanism, and prompts that an aging condition may exist in an electric vehicle storage battery of the user, a house may be ignited during continuous charging, and reminds the user to replace the battery;
and the feedback unit is used for feeding back the processing condition to the mobile terminal corresponding to the user through the APP after the site responsible person checks the processing condition on site.
6. The intelligent charging stub offline coin-feed charging exception handling system of claim 5,
the usage record generated by the charging service of the user in the charging instruction sending unit comprises: the charging system comprises a mobile phone number, a user ID, a charging service number, a charging expense, charging duration, a charging pile ID and a charging port ID.
7. The intelligent charging stub offline coin-feed charging exception handling system of claim 5,
the abnormal power failure condition in the power supply stopping unit comprises that the plug does not supply power, power failure or current abnormality.
8. The intelligent charging stub offline coin-feed charging exception handling system of any one of claims 5 to 7,
the method for sending the abnormal condition to the mobile terminal corresponding to the charging site responsible person through the APP message mechanism by the server in the first notification unit further comprises the following steps:
acquiring distribution condition information of charging stations; configuring a corresponding relation between a charging station and a mobile terminal corresponding to a charging station person in charge;
generating fault information corresponding to each code segment in a charging pile equipment fault port identification in advance; correspondingly, the mobile terminal that the service end will abnormal conditions pass through APP news mechanism propelling movement to charge website responsible person and correspond includes:
the server side packages the information of the abnormal conditions, wherein the packaged abnormal condition information comprises a fault information type and a corresponding processing suggestion;
and pushing the information to a mobile terminal corresponding to a charge station responsible person through an APP information mechanism.
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