CN107171858A - A kind of terminal intelligent O＆M method and system based on cloud service platform - Google Patents
A kind of terminal intelligent O＆M method and system based on cloud service platform Download PDFInfo
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- CN107171858A CN107171858A CN201710501512.XA CN201710501512A CN107171858A CN 107171858 A CN107171858 A CN 107171858A CN 201710501512 A CN201710501512 A CN 201710501512A CN 107171858 A CN107171858 A CN 107171858A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
- H04L41/064—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis involving time analysis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/12—Accounting
- G06Q40/123—Tax preparation or submission
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/06—Generation of reports
- H04L43/065—Generation of reports related to network devices
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Abstract
The present invention provides a kind of terminal intelligent O＆M method and system based on cloud service platform, wherein, O＆M method includes：Tax bureau keeper is reported for repairment by third party application to the self-help tax service terminal broken down；Fault repairing information is sent to self-help tax service terminal management system by cloud service platform, and self-help tax service terminal management system is managed collectively to self-help tax service terminal；Self-help tax service terminal management system accepts fault repairing information, and sends O＆M manager personnel to repair the self-help tax service terminal broken down.The O＆M method of the present invention makes full use of cloud service platform technology, based on the deployment of tax private network and the Internet arrangement two ways, realizes simple operation, has widened tax O＆M services channels, improve the O＆M efficiency of self-help tax service terminal.The operational system that the present invention is provided also achieves above-mentioned functions, it is ensured that the timely and effective processing of fault message.
Description
Technical field
The present invention relates to self-help tax service technology field, specifically a kind of terminal intelligent based on cloud service platform
O＆M method and system.
Background technology
It is in all parts of the country at present to promote self-help tax service terminal one after another, self-help tax service terminal provides a kind of 7 for taxpayer ×
Round-the-clock tax-related service handles function within 24 hours,
Self-help tax has been obtained being widely popularized and used as a kind of Innovative Service Modes in national state's land tax tax authority, at present
A kind of essential service mode of paying taxes service is had become, the vast tax authority and the accreditation of taxpayer has been won, not only
Facilitate taxpayer, while also alleviate extensive work for the tax authority, as the tax authority it is indispensable do tax assistant.
Based on this, a kind of terminal intelligent O＆M method and system based on cloud service platform are designed, based on cloud service platform
Intelligent operational system self-help tax service terminal is widelyd popularize as opportunity using the State Tax Administration, give full play to the work(of cloud service platform
Can, the breakdown maintenance efficiency of self-help tax service terminal is improved, save taxpayer does the tax time.
The content of the invention
The technical assignment of the present invention is that there is provided a kind of terminal intelligent based on cloud service platform for solution the deficiencies in the prior art
O＆M method.
The technical scheme is that realize in the following manner：
A kind of terminal intelligent O＆M method based on cloud service platform, the O＆M method includes：
Tax bureau keeper is reported for repairment by third party application to the self-help tax service terminal broken down；
Fault repairing information is sent to self-help tax service terminal management system, self-help tax service terminal management system by cloud service platform
Self-help tax service terminal is managed collectively；
Self-help tax service terminal management system accepts fault repairing information, and sends O＆M manager personnel self-service to be done to what is broken down
Tax terminal is repaired.
In above-mentioned narration, involved cloud service platform provides service support, the work of cloud service platform for business on line
Including：
The fault repairing information of third-party application upload is accepted, and is determined by staff by self-help tax service terminal management system
The O＆M manager personnel that this failure is accepted；
Fault repairing information is sent to corresponding O＆M manager personnel, the real time inspection of fault repairing information is realized.
In above-mentioned narration, the work of involved cloud service platform also includes：
Real time scan self-help tax service terminal, according to the principle timing in " urban district 24 hours, suburb 48 hours ", the automatic prompting of time-out,
Reminder short message is sent to O＆M manager personnel by SMS platform.
In above-mentioned narration, the fault repairing information provided is needed to include the self-help tax service terminal broken down：
Self-help tax service terminal numbering, abnormal component, non-conformance description information, report personnel's details for repairment.
The present invention's also provides a kind of terminal intelligent operational system based on cloud service platform, and the operational system includes：
Third-party application module, tax bureau keeper is by the third-party application module to the self-help tax service terminal that breaks down
Reported for repairment, and the troublshooting situation of real time inspection self-help tax service terminal；
Self-help tax service terminal management module, is arranged in and does tax service hall, self-help tax service terminal is managed collectively and monitored；
Radio communication between cloud service platform management module, with above-mentioned third-party application module, self-help tax service terminal management module
It is connected, cloud service platform management module receives the repairing information of third-party application module using JMS message queues, and provides unification
Service access entrance and preventing mechanism, the repairing information of reception is sent to self-help tax service terminal management module, meanwhile, also with
Above-mentioned self-help tax service terminal management module carries out data syn-chronization interaction, is that offer basic data is reported and accepted to failure for repairment.
In above-mentioned narration, involved third-party application module can be Web page, mobile phone A PP applications, wechat application.
In above-mentioned narration, involved Web page provides the deployment of tax private network and the Internet arrangement two ways, Ji Nengman
Sufficient tax handling service hall hall personnel submit fault repairing information in real time, while being disposed by internet three-tier architecture, widen and report for repairment
Mode, it is ensured that the security of data interaction.
In above-mentioned narration, involved cloud service platform management module includes：
Attendant sub-module, for accepting the fault repairing information of third-party application upload, and passes through self-help tax by staff
Termination management module determines the O＆M manager personnel that this failure is accepted；
Message pushes submodule, for fault repairing information to be sent into corresponding O＆M manager personnel, realizes that troublshooting is believed
The real time inspection of breath.
In above-mentioned narration, the fault repairing information provided is needed to include the self-help tax service terminal broken down：
Self-help tax service terminal numbering, abnormal component, non-conformance description information, report personnel's details for repairment.
In above-mentioned narration, involved cloud service platform management module also includes：
Reminder submodule, for real time scan self-help tax service terminal, according to the principle meter in " urban district 24 hours, suburb 48 hours "
When, the automatic prompting of time-out pushes submodule by message and sends reminder short message to O＆M manager personnel.
A kind of terminal intelligent O＆M method and system based on cloud service platform of the present invention are produced compared with prior art
Raw beneficial effect is：
The O＆M method and system of the present invention make full use of cloud service platform technology, realize simple operation, have widened tax fortune
Services channels are tieed up, the O＆M efficiency of self-help tax service terminal is substantially increased；The present invention is also based on the deployment of tax private network and internet
Two ways is disposed, tax handling service hall hall keeper can be met and submit fault repairing information in real time, while by internet
Three-tier architecture is disposed, and widens the mode of reporting for repairment, it is ensured that the security of data interaction；In addition, cloud service platform is that business is carried on line
For service support, it is ensured that the timely and effective processing of fault message.
Brief description of the drawings
Accompanying drawing 1 is flow chart of the method for the present invention；
Accompanying drawing 2 is the system frame structure figure of the present invention.
Mark in accompanying drawing is represented respectively：
1st, third-party application module,
2nd, cloud service platform management module,
3rd, self-help tax service terminal management module.
Embodiment
Below in conjunction with the accompanying drawings 1,2, to a kind of terminal intelligent O＆M method and system based on cloud service platform of the present invention
It is described in detail below.
Embodiment one：
As shown in Figure 1, a kind of terminal intelligent O＆M method based on cloud service platform of the invention, the O＆M method includes：
Tax bureau keeper is reported for repairment by third party application to the self-help tax service terminal broken down；
Fault repairing information is sent to self-help tax service terminal management system, self-help tax service terminal management system by cloud service platform
Self-help tax service terminal is managed collectively；
Self-help tax service terminal management system accepts fault repairing information, and sends O＆M manager personnel self-service to be done to what is broken down
Tax terminal is repaired.
Involved cloud service platform provides service support for business on line, and the work of cloud service platform includes：
The fault repairing information of third-party application upload is accepted, and is determined by staff by self-help tax service terminal management system
The O＆M manager personnel that this failure is accepted；
Fault repairing information is sent to corresponding O＆M manager personnel, the real time inspection of fault repairing information is realized.
The work of involved cloud service platform also includes：
Real time scan self-help tax service terminal, according to the principle timing in " urban district 24 hours, suburb 48 hours ", the automatic prompting of time-out,
Reminder short message is sent to O＆M manager personnel by SMS platform.
The fault repairing information provided is needed to include the self-help tax service terminal broken down：
Self-help tax service terminal numbering, abnormal component, non-conformance description information, report personnel's details for repairment.
Embodiment two：
As shown in Figure 2, it is of the invention that a kind of terminal intelligent operational system based on cloud service platform, the operational system are also provided
Including：
Third-party application module 1, the self-help tax that tax bureau keeper is broken down by 1 pair of the third-party application module is whole
End is reported for repairment, and the troublshooting situation of real time inspection self-help tax service terminal；
Self-help tax service terminal management module 3, is arranged in and does tax service hall, self-help tax service terminal is managed collectively and supervised
Control；
Cloud service platform management module 2, is connected with above-mentioned third-party application module 1, the communication of self-help tax service terminal management module 3,
Cloud service platform management module 2 receives the repairing information of third-party application module 1 using JMS message queues, and provides unification
Service access entrance and preventing mechanism, the repairing information of reception is sent to self-help tax service terminal management module 3, meanwhile, also with
Above-mentioned self-help tax service terminal management module 3 carries out data syn-chronization interaction, is that offer basic data is reported and accepted to failure for repairment.
Involved third-party application module 1 can be Web page, mobile phone A PP applications, wechat application.
Involved Web page provides the deployment of tax private network and the Internet arrangement two ways, can meet tax handling service hall
Hall personnel submit fault repairing information in real time, while being disposed by internet three-tier architecture, widen the mode of reporting for repairment, it is ensured that number
According to interactive security.
Involved cloud service platform management module 2 includes：
Attendant sub-module, for accepting the fault repairing information of third-party application upload, and passes through self-help tax by staff
Termination management module determines the O＆M manager personnel that this failure is accepted；
Message pushes submodule, for fault repairing information to be sent into corresponding O＆M manager personnel, realizes that troublshooting is believed
The real time inspection of breath.
The fault repairing information provided is needed to include the self-help tax service terminal broken down：
Self-help tax service terminal numbering, abnormal component, non-conformance description information, report personnel's details for repairment.
Involved cloud service platform management module 2 also includes：
Reminder submodule, for real time scan self-help tax service terminal, according to the principle meter in " urban district 24 hours, suburb 48 hours "
When, the automatic prompting of time-out pushes submodule by message and sends reminder short message to O＆M manager personnel.
For above-mentioned two embodiment, either terminal intelligent O＆M method or terminal intelligent operational system, fully
Using cloud service platform technology, simple operation is realized, tax O＆M services channels have been widened, self-help tax is substantially increased whole
The O＆M efficiency at end；The present invention also based on the deployment of tax private network and the Internet arrangement two ways, can meet tax handling service hall
Hall personnel submit fault repairing information in real time, while being disposed by internet three-tier architecture, widen the mode of reporting for repairment, it is ensured that number
According to interactive security；In addition, cloud service platform provides service support for business on line, it is ensured that the timely and effective place of fault message
Reason.
In summary, above content is merely illustrative of the technical solution of the present invention, rather than to the limit of the scope of the present invention
System, although the embodiment part is explained to the present invention, it will be understood by those within the art that,
Technical scheme can be modified or equivalent substitution, without departing from the essence and model of technical solution of the present invention
Enclose.
Claims (10)
1. a kind of terminal intelligent O＆M method based on cloud service platform, it is characterised in that the O＆M method includes：
Tax bureau keeper is reported for repairment by third party application to the self-help tax service terminal broken down；
Fault repairing information is sent to the self-help tax service terminal being managed collectively to self-help tax service terminal by cloud service platform
Management system；
Self-help tax service terminal management system accepts fault repairing information, and sends O＆M manager personnel self-service to be done to what is broken down
Tax terminal is repaired.
2. a kind of terminal intelligent O＆M method based on cloud service platform according to claim 1, it is characterised in that described
Cloud service platform provides service support for business on line, and the work of cloud service platform includes：
The fault repairing information of third-party application upload is accepted, and is determined by staff by self-help tax service terminal management system
The O＆M manager personnel that this failure is accepted；
Fault repairing information is sent to corresponding O＆M manager personnel, the real time inspection of fault repairing information is realized.
3. a kind of terminal intelligent O＆M method based on cloud service platform according to claim 2, it is characterised in that described
The work of cloud service platform also includes：
Real time scan self-help tax service terminal, according to the principle timing in " urban district 24 hours, suburb 48 hours ", the automatic prompting of time-out,
Reminder short message is sent to O＆M manager personnel by SMS platform.
4. a kind of terminal intelligent O＆M method based on cloud service platform according to claim 1 or 2 or 3, its feature exists
In the fault repairing information of the self-help tax service terminal needs offer to breaking down includes：
Self-help tax service terminal numbering, abnormal component, non-conformance description information, report personnel's details for repairment.
5. a kind of terminal intelligent operational system based on cloud service platform, it is characterised in that the operational system includes：
Third-party application module, tax bureau keeper is by the third-party application module to the self-help tax service terminal that breaks down
Reported for repairment, and the troublshooting situation of real time inspection self-help tax service terminal；
Self-help tax service terminal management module, is arranged in and does tax service hall, self-help tax service terminal is managed collectively and monitored；
Radio communication between cloud service platform management module, with above-mentioned third-party application module, self-help tax service terminal management module
It is connected, cloud service platform management module receives the repairing information of third-party application module using JMS message queues, and provides unification
Service access entrance and preventing mechanism, the repairing information of reception is sent to self-help tax service terminal management module, meanwhile, also with
Above-mentioned self-help tax service terminal management module carries out data syn-chronization interaction, is that offer basic data is reported and accepted to failure for repairment.
6. a kind of terminal intelligent operational system based on cloud service platform according to claim 5, it is characterised in that described
Third-party application module can be Web page, mobile phone A PP applications, wechat application.
7. a kind of terminal intelligent operational system based on cloud service platform according to claim 6, it is characterised in that described
Web page provides the deployment of tax private network and the Internet arrangement two ways.
8. a kind of terminal intelligent operational system based on cloud service platform according to claim 5, it is characterised in that described
Cloud service platform management module includes：
Attendant sub-module, for accepting the fault repairing information of third-party application upload, and passes through self-help tax by staff
Termination management module determines the O＆M manager personnel that this failure is accepted；
Message pushes submodule, for fault repairing information to be sent into corresponding O＆M manager personnel, realizes that troublshooting is believed
The real time inspection of breath.
9. a kind of terminal intelligent operational system based on cloud service platform according to claim 8, it is characterised in that to hair
The self-help tax service terminal of raw failure needs the fault repairing information provided to include：
Self-help tax service terminal numbering, abnormal component, non-conformance description information, report personnel's details for repairment.
10. a kind of terminal intelligent operational system based on cloud service platform according to claim 8, it is characterised in that institute
Stating cloud service platform management module also includes：
Reminder submodule, for real time scan self-help tax service terminal, according to the principle meter in " urban district 24 hours, suburb 48 hours "
When, the automatic prompting of time-out pushes submodule by message and sends reminder short message to O＆M manager personnel.
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Cited By (4)
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| CN109525614A (en) * | 2017-09-15 | 2019-03-26 | 上海明匠智能系统有限公司 | Industrial cloud operational system |
| CN110097298A (en) * | 2019-05-31 | 2019-08-06 | 南方电网科学研究院有限责任公司 | Operation and maintenance system of photovoltaic power station based on cloud computing technology |
| CN110581868A (en) * | 2018-06-07 | 2019-12-17 | 北京怡合春天科技有限公司 | Intelligent terminal governance scheme |
| CN111508133A (en) * | 2020-04-09 | 2020-08-07 | 山东浪潮商用系统有限公司 | Self-service terminal, and running state acquisition method and system |
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