CN105721529B - A method, device and system for establishing a remote control connection - Google Patents

Abstract

The invention discloses method, equipment and the systems of a kind of long-range control connection of foundation, are related to Internet technical field, are able to solve user using can not obtain the problem of effectively instructing when mobile phone.The main technical solution of the present invention are as follows: receive the long-range control connection request of user's triggering；The client of the long-range control connection of mobile phone obtains phone number, and the request of carrying mobile phone number is sent to remote control table；The long-range remote linkage for controlling connection that the server device of remote control table is sent is received, the link is executed, long-range control is established and connects.Present invention is mainly used for the long-range connections established between mobile phone and server device.

Description

A method, device and system for establishing a remote control connection

technical field

The present invention relates to the field of Internet technology, in particular to a method, device and system for establishing a remote control connection.

Background technique

With the development of Internet technology, the functions of mobile phones have become more and more powerful. Mobile phones are not only a communication tool, but are more often used as a comprehensive information carrier. Check instant messages, use your phone to play games, listen to music, watch videos, and more.

However, with the diversification of mobile phone functions, the complexity of mobile phone use has become higher and higher, and the subsequent system failures, application software problems and functional operation problems have become a great trouble for users to use mobile phones. Under the condition of getting quick, convenient and effective problem guidance, most users will choose to give up using the mobile phone to operate, and use a relatively cumbersome and primitive way to achieve it. For example, people often use their mobile phones to send emails to handle work. When it is found that the mailbox of the mobile phone cannot be used due to unexplained problems, it may be caused by various reasons such as network signal, virus, or the application of the mailbox is damaged. If you can't quickly troubleshoot, you can only find a nearby computer that can access the Internet to send emails, and the loss of time and cost may be unpredictable; another example, after using a mobile phone to take pictures, you want to process the pictures before uploading them. Going to the Internet, this is a simple and easy thing for people who are skilled in using the picture processing software on the mobile phone, but for some people who do not often use mobile phones to process pictures, when they cannot get quick instructions on how to use them In the following cases, the processing of the pictures may not be completed with high quality, and the only way is to copy the pictures to the computer, and then upload them to the Internet after processing.

SUMMARY OF THE INVENTION

In view of this, the present invention provides a method, device and system for establishing a remote control connection, which can solve the problem that a user cannot obtain effective guidance when using a mobile phone.

According to one aspect of the present invention, a method for establishing a remote control connection is proposed, the method comprising:

receiving a user-triggered remote control connection request, where the remote control connection request is used to request the remote control platform to establish a remote control connection;

The client of the remote control connection of the mobile phone obtains the mobile phone number, and sends the remote control connection request carrying the mobile phone number to the remote control platform, so that the server device of the remote control platform can communicate with the mobile phone based on the mobile phone number. establish a remote control connection;

Receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.

According to another aspect of the present invention, a method for establishing a remote control connection is also provided, the method comprising:

receiving a remote control connection request sent by a mobile phone, where the remote control connection request carries the mobile phone number of the mobile phone;

Create a new service request item for the remote control connection request in the local task list;

After receiving the acceptance processing instruction for the service request item, send the remote control connection request carrying the mobile phone number to the server device, so that the server device can remotely control the connected client and the server. The mobile phone number establishes a remote control connection with the mobile phone.

According to another aspect of the present invention, a method for establishing a remote control connection is also provided, the method comprising:

receiving a remote control connection request sent by the remote control platform, where the request includes the mobile phone number of the user-side mobile phone;

Start the client side of the remote control connection and generate a remote link;

The remote link is copied and sent to the mobile phone in the form of a short message through the mobile phone number, so as to establish a remote control connection with the mobile phone.

According to another aspect of the present invention, a mobile phone is proposed, the mobile phone comprising:

a receiving unit, configured to receive a user-triggered remote control connection request, where the remote control connection request is used to request the remote control platform to establish a remote control connection;

a first detection unit, configured to detect whether the mobile phone is installed with a remote control connected client;

an acquiring unit, configured to acquire a mobile phone number when the first detection unit detects that the mobile phone is installed with the client;

a sending unit, configured to send the remote control connection request carrying the mobile phone number to the remote control platform, so that the server device of the remote control platform establishes a remote control connection with the mobile phone based on the mobile phone number;

The connection unit is configured to receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.

According to another aspect of the present invention, a remote control platform is proposed, and the remote control platform includes:

a receiving unit, configured to receive a remote control connection request sent by a mobile phone, where the remote control connection request carries the mobile phone number of the mobile phone;

a establishing unit, configured to create a new service request item for the remote control connection request received by the receiving unit in the local task list;

A sending unit, configured to send a remote control connection request carrying the mobile phone number to the server device after receiving the acceptance processing instruction for the service request item, so that the server device can be connected by remote control and the mobile phone number to establish a remote control connection with the mobile phone.

According to another aspect of the present invention, a server device is proposed, and the server device includes:

a receiving unit, configured to receive a remote control connection request sent by the remote control platform, where the request includes the mobile phone number of the user-side mobile phone;

Start the generation unit, which is used to start the client terminal of the remote control connection and generate the remote link;

A copying and sending unit is used for copying the remote link and sending it to the mobile phone in the form of a short message through the mobile phone number, so as to establish a remote control connection with the mobile phone.

According to another aspect of the present invention, a system for establishing a remote control connection is proposed, the system comprising: a mobile phone, a remote control platform and a server device;

The mobile phone is used to receive a remote control connection request triggered by the user, and the remote control connection request is used to request the remote control platform to establish a remote control connection, and the client of the remote control connection of the mobile phone obtains the mobile phone number, and will carry the The remote control connection request of the mobile phone number is sent to the remote control platform;

The remote control platform is used to receive a remote control connection request sent by a mobile phone, and create a new service request item for the remote control connection request in the local task list, and after receiving an acceptance processing instruction for the service request item, sending the remote control connection request carrying the mobile phone number to the server device;

The server device is used to receive the remote control connection request sent by the remote control platform, start the customer service terminal of the remote control connection, generate a remote link, copy the remote link, and send a short message through the mobile phone number. sent to said mobile phone;

The mobile phone is further configured to receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.

With the above technical solutions, the method, device and system for establishing a remote control connection provided by the present invention can respond to the user's service request by the platform, accept the user's service request in the platform by the server, and then send the user's mobile phone number by the platform. It is sent to the server device to support the server device to actively establish a remote connection to the user's mobile phone, and through the remote connection, the server provides technical support and services to the user, so that the user's service needs can be responded to. Compared with the prior art, the present invention can detect and install a client connected by remote control through the self-checking function performed by the mobile phone and the server device respectively, so as to establish a remote connection between the mobile phone and the server device to realize the purpose of remote guidance, so that Mobile phone users' problems can be solved quickly and efficiently.

The above description is only an overview of the technical solutions of the present invention, in order to be able to understand the technical means of the present invention more clearly, it can be implemented according to the content of the description, and in order to make the above and other purposes, features and advantages of the present invention more obvious and easy to understand , the following specific embodiments of the present invention are given.

Description of drawings

Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are for the purpose of illustrating preferred embodiments only and are not to be considered limiting of the invention. Also, the same components are denoted by the same reference numerals throughout the drawings. In the attached image:

1 shows a flowchart of a method for establishing a remote control connection provided by an embodiment of the present invention;

FIG. 2 shows a flowchart of another method for establishing a remote control connection provided by an embodiment of the present invention;

3 shows a flowchart of another method for establishing a remote control connection provided by an embodiment of the present invention;

4 shows a flowchart of another method for establishing a remote control connection provided by an embodiment of the present invention;

FIG. 5 shows a schematic structural diagram of a mobile phone provided by an embodiment of the present invention;

FIG. 6 shows a schematic structural diagram of another mobile phone provided by an embodiment of the present invention;

FIG. 7 shows a schematic structural diagram of another mobile phone provided by an embodiment of the present invention;

8 shows a schematic structural diagram of a remote control platform provided by an embodiment of the present invention;

FIG. 9 shows a schematic structural diagram of a server device provided by an embodiment of the present invention;

FIG. 10 shows a schematic structural diagram of another server device provided by an embodiment of the present invention;

FIG. 11 shows a schematic structural diagram of another server device provided by an embodiment of the present invention;

FIG. 12 shows a schematic structural diagram of a system for establishing a remote control connection provided by an embodiment of the present invention.

Detailed ways

Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present invention are shown in the drawings, it should be understood that the present invention may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided so that the present invention will be more thoroughly understood, and will fully convey the scope of the present invention to those skilled in the art.

An embodiment of the present invention provides a method for establishing a remote control connection. As shown in FIG. 1 , the method is used on the mobile phone side, and the specific steps include:

101. Receive a remote control connection request triggered by a user, where the remote control connection request is used to request a remote control platform to establish a remote control connection.

The remote control connection request is triggered by the user on the mobile phone side, and the mobile phone receives the request. The remote control connection request is a request command sent to the remote control platform to establish a remote connection with a third-party technician when the mobile phone user wants to establish a remote network connection to request assistance and guidance. Control connection, the mobile phone can request assistance and guidance from the technician on the other side of the terminal through this connection, and can also request the technician to remotely control the mobile phone based on the remote control connection to directly solve the technical problem.

102. The client of the remote control connection of the mobile phone obtains the mobile phone number, and sends a remote control connection request carrying the mobile phone number to the remote control platform, so that the server device of the remote control platform establishes a remote control connection with the mobile phone based on the mobile phone number.

Among them, the purpose of obtaining the mobile phone number is to facilitate the technicians to use the server device to search and identify the mobile phone device, because the mobile phone number corresponds to the mobile phone device, a mobile phone can correspond to multiple mobile phone numbers in use, and a mobile phone The number only corresponds to one mobile phone. Therefore, when establishing a remote control connection, in order to confirm the mobile phone to be connected, it is necessary to add the mobile phone number to the remote control connection request as an identification code to find the identity of the mobile phone.

103. Receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.

After the mobile phone sends a remote control connection request, it can wait for the remote control platform to contact the corresponding server device, and the server device accepts the remote control connection request from the mobile phone and sends a remote control connection to the mobile phone. to establish a remote control connection. After receiving the response from the server device, the mobile phone can establish a remote control connection with the server device by executing the received link. Among them, the way of executing the link can also be but not limited to the following two ways: one is automatically executed by the mobile phone, and the mobile phone will automatically establish a remote control connection after receiving the link information; the second is to prompt the user and execute the link according to the user's instructions. operation.

Further, as a refinement or further expansion of the method for establishing a remote control connection described in FIG. 1 , an embodiment of the present invention further provides a method for establishing a remote control connection. As shown in FIG. 2 , the method includes:

201. Receive a remote control connection request triggered by a user, where the remote control connection request is used to request a remote control platform to establish a remote control connection.

This step is the same as 101, and its related description can be referred to, and details are not repeated here.

202. Detect whether a client for remote control connection is installed on the mobile phone.

After receiving the remote control connection request triggered by the user, the mobile phone will perform a local scan to detect whether a remote control connection client is installed in the mobile phone. The client of the remote control connection is the core for establishing a remote control connection, and the client connected by the mobile phone through the remote control can perform a remote control connection with the server device that is also installed with the client of the remote control connection through the remote control platform. The specific detection refers to the detection performed locally on the mobile phone. If a client with a remote control connection is installed locally, execute 203 ; if a client with a remote control connection is not detected locally, execute 204 .

After the detection of 202, if there is a client installed locally on the mobile phone, the mobile phone will automatically start the client, and will obtain the number of the mobile phone and report it to the client together with the remote control connection request initiated by the user, and the client will send the remote control to the client. The platform sends a remote control connection request carrying the mobile phone number. When the client sends the remote control connection request to the remote control platform, it can be sent through the communication network of the mobile phone itself, or it can be sent through the wifi (wireless broadband) network. The two methods can be carried out by the mobile phone user. Select and switch, which is not specifically limited in this embodiment of the present invention.

203. Obtain the mobile phone number, and send the remote control connection request carrying the mobile phone number to the remote control platform, so that the server device of the remote control platform establishes a remote control connection with the mobile phone based on the mobile phone number.

For a mobile phone that meets the requirements, there are generally two ways to obtain its number: automatic acquisition and manual acquisition. When the number on the mobile phone is fixed and unique, the mobile phone can use the method of automatically acquiring the number, and the mobile phone automatically extracts the mobile phone in the background. number and automatically add that number to the request to be sent. If the number of the mobile phone is not unique, for example, a mobile phone with dual SIM and dual standby can use two mobile phone numbers at the same time, and the mobile phone user can obtain a number manually, confirm a number by the user, and manually add it to the request to be sent go. The embodiments of the present invention do not specifically limit the above two acquisition methods.

After sending the remote control connection request, the mobile phone will be in a state of waiting for a response from the remote control platform and the server device, and perform the operation of 213 .

204. Detect the operating system version of the mobile phone.

Corresponding to the situation in 203 that the mobile phone has a client installed locally, if it is detected that the mobile phone is not installed with the client, the mobile phone will further detect itself to determine whether the mobile phone can be installed with the client, including the software and hardware of the mobile phone itself. Environmental related detection. If the test is qualified, the client will be installed for the mobile phone. The installation method can be automatically installed by the mobile phone, or it can be prompted to install the client, and the operation of whether to install the client is carried out according to the user's choice. In practical applications, The latter method is relatively common, which can fully respect the user's experience. In this embodiment, the mobile phone can also perform the former operation through preset settings, and the specific installation method is not specifically limited in this embodiment. .

The detection of the operating system version of the mobile phone is a further detection of whether the mobile phone meets the conditions for installing the client. Because the operating systems of mobile phones are diverse, and each system has multiple different versions, the remote control platform cannot achieve full compatibility mode for all operating systems and various operating system versions. Therefore, after receiving the remote control connection request triggered by the user, the mobile phone needs to detect whether the operating environment for establishing the remote control connection can be performed.

Among them, the most common operating systems of mobile phones are Google's android system and Apple's ios system. The versions of android system are divided into android1.5, android2.0, android2.3, android4.0, etc. ios system The version is divided into ios5, ios6, ios7 and so on. Specifically in the embodiment of the present invention, taking the detection of the android system version as an example, the mobile phone extracts its own operating system version number, and takes the android 2.3 version as the standard. operation; for mobile phones whose operating system version is lower than android2.3, perform operation 207.

205. Detect the model of the mobile phone.

After the operating system version detection of the mobile phone meets the requirements, the model of the mobile phone needs to be detected again. The model of the mobile phone varies according to the brand and hardware configuration of the mobile phone itself. Different models of mobile phones need to be limited to the model of the mobile phone due to differences in hardware drivers and communication protocols when establishing a remote control connection. The limitation of the brand or the limitation of the hardware parameters of the mobile phone, including the main frequency of the processor, the size of the storage space, the network standard supported by the communication module, etc. For the mobile phone that meets the model limitation, perform the operation 206, and for the mobile phone that does not meet the model limitation, perform the operation 209.

206. Determine that the mobile phone meets the installation conditions.

After the model of the mobile phone also meets the requirements, the mobile phone determines that a client for establishing a remote control connection can be installed on the mobile phone, performs further detection, and performs the operation of 210 .

207. Determine to output the prompt information of the corresponding operating system version.

According to the detection in 204, if the operating system version of the mobile phone is lower than the operating system version preset in 204, the prompt information of the corresponding operating system version of the mobile phone will be output to the user, and at the same time, the system version is too low to be connected. Prompt, inform the mobile phone user that the system needs to be updated, and perform the operation of 208.

208. Upgrade the mobile phone operating system to a version not lower than the preset operating system version.

After outputting the prompt information of the corresponding operating system version, the mobile phone can automatically upgrade the operating system to an operating system version not lower than the preset operating system version, or output a prompt, which is selected by the mobile phone user. The user selects whether to perform an operation of upgrading, which is not specifically limited in this embodiment. However, the advantage of using the operation mode according to the user's choice is that it can not only withdraw the high authority of the user, but also upgrade the system version of the mobile phone to the latest version. After upgrading the operating system version, return to 204 for detection.

209. Determine to output prompt information prompting the user to connect the mobile phone to the personal computer PC.

After the detection of 205, if the model of the mobile phone does not belong to the preset mobile phone model, the mobile phone determines to output a prompt message prompting the user to connect the mobile phone to the personal computer PC. The remote control connection of the mobile phone is made through the client of the remote control connection in the personal computer PC. Among them, when using a computer PC to establish a remote connection between the mobile phone and the server device, it is necessary to connect the mobile phone with the computer first, and then identify the mobile phone through the remote control connected client in the computer, instead of the mobile phone to send to the remote control platform. Remote control connection request, and send the mobile phone number together with the request to the remote control platform.

210. After detecting that the mobile phone meets the conditions for installing the client, detect whether there is an installation package of the client locally on the mobile phone.

After the above-mentioned series of steps, if the mobile phone meets the conditions for installing the client, the client installation operation can be performed. If the installation package of the client exists, execute 211; if there is no installation package of the client, execute 212.

211. Run the installation package, and install the client on the mobile phone.

After the detection of 210, there is an installation package of the client in the mobile phone, and the mobile phone will run the installation package. The specific installation method can be automatic installation, or output a prompt to the mobile phone user, and the installation operation is performed according to the user's choice. Examples are not limited.

After the installation is complete, the phone will execute 203.

212. Request the remote control platform to obtain the installation package, run the installation package, and install the client on the mobile phone.

If there is no installation package or corresponding installation file of the client in the mobile phone, the mobile phone can obtain the installation package by requesting the remote control platform. The acquisition request is also an operation that requires the user to select and confirm. After the installation package is obtained, the mobile phone will run the installation. package, install the client on the mobile phone, and execute 203 after the installation is complete.

213. Receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.

In order to facilitate the user of the mobile phone to establish a remote control connection, the client of the remote control connection can provide specific service items for the mobile phone user to choose, such as mobile phone Pepsi answer, mobile phone fault repair, mobile game cracking and other different service item options, mobile phone These options are displayed to the mobile phone user in the form of an application interface for selection. The user can first make a rough classification according to their own needs, and then trigger corresponding requests according to different classifications. In this way, the triggered requests have specific service items. The identification can not only facilitate the management of the remote control request by the remote control platform, but also facilitate the technical personnel of the server equipment to accurately understand the needs of the mobile phone user, so as to quickly and accurately find the appropriate technical personnel to respond to the remote control sent by the mobile client. connection request.

In addition, the client can also correspond to the remote control platform to provide mobile phone users with specific information about the technicians on the server side, including the types of services they are good at, the number of times they have been served, and service evaluations. For example, Zhang San is good at mobile phone failures. Repair, Li Si is good at cracking mobile games, etc. The user can choose a technician who provides services according to his own needs, and establish a remote control connection between the server device corresponding to the technician and the mobile phone.

The above two methods can also be combined and provided to users. For example, technicians who are good at different types of services are grouped and provided to mobile phone users in the form of two-level menus. The menu allows the user to select the technician on the server side. The triggering method provided by the remote control platform to the user of the mobile phone terminal is not specifically limited in the embodiment of the present invention.

Corresponding to the above-mentioned method for establishing a remote control connection on the mobile phone side, an embodiment of the present invention also provides a method for establishing a remote control connection. As shown in FIG. 3 , the method is used for the remote control platform side, and the specific steps include: :

301. Receive a remote control connection request sent by a mobile phone, where the remote control connection request carries a mobile phone number of the mobile phone.

The remote control connection request sent by the mobile phone includes a request directly sent by the remote control connection client on the mobile phone, or a request sent by the client on the personal computer after the mobile phone is connected to the personal computer. And the remote control connection request carries the mobile phone number of the mobile phone.

After the remote control platform receives the request, it will generate a corresponding request service number for the request to distinguish the request instructions sent by different users, and at the same time extract the mobile phone number in the instruction, and then store it in the corresponding relationship. .

302. Create a new service request item for the remote control connection request in the local task list.

After the remote control platform receives the remote control connection request, it will create the service request item of the request command in the local task list inside the platform, and publish the task list to the server device on the platform, waiting for the service request from the server device. The technicians process the service request items in the list.

The specific method is to extract the content information of the request received in 301, and add the obtained information classification to the local task list in the form of a new service request item. The content of the list includes the name of the specific service item requested by the user and the requested service number of the user. , the user's mobile phone number, the user's request time, and the processing status of the service request. Among them, the user's request time starts from the time when the service request item is requested to be generated, and ends at the moment when the service request item is received and processed by the technical personnel of the server device; the processing status of the service request refers to the current state of the service request item. Whether it has been received and processed by the technician of the server device, including two states: unprocessed and processed.

Further, when the remote control platform displays relevant information to the outside, including the information content displayed to the mobile phone users and the technical personnel of the server, it is realized by displaying the web page of the browser. The advantages of using this method to display The reason is that there is no need to install third-party applications, which reduces the hardware requirements of the server. In addition, in the manner of displaying the web page of the browser, the displayed content can be refreshed in an automatic or manual manner, so as to update the latest content information in real time.

303. After receiving the acceptance processing instruction for the service request item, send the remote control connection request carrying the mobile phone number to the server device, so that the server device can connect to the client through remote control. and the mobile phone number to establish a remote control connection with the mobile phone.

After viewing the task list published by the remote control platform, the technician on the server side can select the service request item to be processed and accept it. One accepts the processing instruction and informs the remote control platform that the selected service request item shall be processed by the technical personnel of the server device.

After receiving the technician's acceptance processing instruction for the service request item, the remote control platform will send the remote control connection request carrying the mobile phone number to the server device that accepts the service request item, and the technician will communicate with the service request item through the server device. The mobile phone establishes a connection, and at the same time marks the service request item in the task list as being processed, prohibiting other technicians from choosing to process it again.

Further, the remote control platform will also automatically generate a request processing log for the processed service request items. The content of the log records the identity of the technician, that is, the account logged in to the server, and the relevant information in the processed service request items. Including the service item name, the user's requested service number, etc. The data information in the log will be stored as the basic data for the remote control platform to conduct big data analysis. Through the analysis of these data, it can help the remote control platform to more reasonably arrange the composition and number of server-side technicians, so as to more efficiently Mobile phone users provide remote service support.

Corresponding to the above-mentioned method for establishing a remote control connection for a mobile phone and a remote control platform, an embodiment of the present invention also provides a method for establishing a remote control connection, as shown in FIG. Specific steps include:

401. Receive a remote control connection request sent by the remote control platform, where the request includes a mobile phone number of a user-side mobile phone.

After the technician logs in on the server device, select and accept the service request item in the task list published by the remote control platform. After being confirmed by the remote control platform, the server device will receive the remote control sent by the remote control platform. A connection request, and the request contains the mobile phone number of the user-side mobile phone.

Further, after receiving the remote control connection request sent by the remote control platform, the server device will detect whether a client terminal is installed, and the client terminal is used to connect with the client in the mobile phone that sends the remote control connection request, The remote control between the mobile phone and the server device is realized through this connection. If it is detected that the client terminal is installed, execute 402; if it is detected that the client terminal is not installed, further detect whether there is an installation package of the client terminal locally on the server device, if so, run the installation package and install the client terminal, if not, send the remote The control platform requests to obtain the installation package of the customer service terminal, and then performs the operation of installing the customer service terminal after obtaining the installation package. After the installation of the customer service terminal is completed, the customer service terminal device performs the operation of 402 again.

402. Start the client terminal of the remote control connection, and generate a remote link.

After the server device receives the remote control connection request sent by the remote control platform, the technician starts the remote control connection client on the server device, and generates a remote link in the client according to the remote control connection request. The server device can establish a remote control connection with the mobile phone.

403. Copy the remote link, and send the mobile phone number to the mobile phone in the form of a short message, so as to establish a remote control connection with the mobile phone.

After the remote link is generated in the client of the server device, the client will create the remote link, and send the link to the mobile phone number included in the remote control connection request in the form of a short message, and wait for the mobile phone user's reception confirmation. After the mobile phone user enables the link, the server device and the mobile phone establish a connection that can be remotely controlled. Through this connection, the technician on the server device side can directly or indirectly control the mobile phone and know that the mobile phone user can solve the problem. .

Through the description of the above method, the method for establishing a remote control connection provided by the embodiment of the present invention can be used by the platform to respond to the user's service request, the technical personnel of the server end accept the user's service request in the platform, and then the platform can connect the user's mobile phone to the user's service request. The number is sent to the server device, so that the server device can actively establish a remote connection to the user's mobile phone. Through the remote connection, the technical personnel of the server can provide technical support and services to the user, so that the user's service needs can be responded to. Compared with the prior art, the embodiment of the present invention can detect and install a client connected by remote control through the self-checking function performed by the mobile phone and the server device respectively, so as to establish a remote connection between the mobile phone and the server device to achieve the purpose of remote guidance. , so that the problems of mobile phone users can be quickly and effectively solved.

Further, as an implementation of the above method, an embodiment of the present invention also provides a mobile phone, as shown in FIG. 5 , the mobile phone includes:

The receiving unit 501 is configured to receive a remote control connection request triggered by a user, where the remote control connection request is used to request a remote control platform to establish a remote control connection.

The acquiring unit 502 is used for the client for remote control connection of the mobile phone to acquire the mobile phone number.

The sending unit 503 is configured to send the remote control connection request carrying the mobile phone number to the remote control platform, so that the server device of the remote control platform can establish a remote control connection with the mobile phone based on the mobile phone number.

The connection unit 504 is configured to receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.

Further, as shown in Figure 6, the mobile phone further includes:

The first detection unit 505 is configured to detect whether the mobile phone is installed with the client before the client connected by the remote control of the mobile phone obtains the mobile phone number.

The second detection unit 506 is configured to, when the first detection unit 505 detects that the mobile phone does not have the client installed, detect whether the mobile phone meets the conditions for installing the client.

The installation unit 507 is configured to install the client on the mobile phone when the detection result of the second detection unit 506 meets the installation conditions.

The obtaining unit 503 is further configured to obtain the mobile phone number after the installation unit 507 installs the client on the mobile phone.

Further, the second detection unit 506 of the mobile phone includes:

The first detection module is used to detect the operating system version of the mobile phone.

The second detection module is configured to detect the model of the mobile phone when the operating system version of the mobile phone detected by the first detection module is not lower than the preset operating system version.

The confirmation module is used for determining that the mobile phone meets the installation conditions when the model of the mobile phone detected by the second detection module belongs to the preset mobile phone model.

Further, the second detection unit 506 of the mobile phone includes:

The first output module is configured to determine and output prompt information of the corresponding operating system version when the operating system version of the mobile phone is lower than the preset operating system version.

Further, the installation unit 507 of the mobile phone is further configured to upgrade the mobile phone operating system to a version not lower than the preset operating system version after the first output module outputs the prompt information of the corresponding operating system version. Version.

Further, the second detection unit 506 of the mobile phone also includes:

The second output module is used for outputting prompt information prompting the user to connect the mobile phone to the personal computer PC when it is determined that the model of the mobile phone does not belong to the preset mobile phone model.

Further, as shown in Figure 7, the mobile phone further includes:

The third detection unit 508 is configured to detect whether there is an installation package of the client locally on the mobile phone after the second detection unit 506 detects that the mobile phone meets the conditions for installing the client.

The installation unit 507 is further configured to run the installation package when the third detection unit 508 detects that there is an installation package of the client, and install the client on the mobile phone.

The second acquisition unit 509 is configured to request the remote control platform to acquire the installation package when the third detection unit 508 detects that the installation package of the client does not exist, and the installation unit 507 executes the installation package to install the client on the phone.

Corresponding to the above-mentioned mobile phone device, an embodiment of the present invention also provides a remote control platform, as shown in FIG. 8 , the remote control platform includes:

The receiving unit 61 is configured to receive a remote control connection request sent by a mobile phone, where the remote control connection request carries the mobile phone number of the mobile phone.

The establishing unit 62 is configured to create a new service request item for the remote control connection request received by the receiving unit 61 in the local task list.

The sending unit 63 is configured to send the remote control connection request carrying the mobile phone number to the server device after receiving the acceptance processing instruction for the service request item, so that the server device can pass the remote control The connected customer service terminal and the mobile phone number establish a remote control connection with the mobile phone.

In addition to the above-mentioned mobile phone and remote control platform, an embodiment of the present invention also provides a server device. As shown in FIG. 9 , the server device includes:

The receiving unit 71 is configured to receive a remote control connection request sent by the remote control platform, where the request includes the mobile phone number of the mobile phone on the user side.

The startup generating unit 72 is used to start the client terminal of the remote control connection, and generate a remote link.

The copy sending unit 73 is configured to copy the remote link and send it to the mobile phone in the form of a short message through the mobile phone number, so as to establish a remote control connection with the mobile phone.

Further, as shown in Figure 10, the server device further includes:

The first detection unit 74 is configured to detect whether the server terminal is installed with the client terminal after the receiving unit 71 receives the remote control connection request sent by the remote control platform.

The startup generation unit 72 is further configured to, when the first detection unit 74 detects that it has been installed, execute the client terminal and generate a remote link.

The installation unit 75 is configured to install the client terminal on the server terminal device when the first detection unit 74 detects that the client terminal is not installed.

The startup generating unit 72 is further configured to execute the client terminal after the installation unit 75 is successfully installed, and generate a remote link.

Further, as shown in Figure 11, the server device further includes:

The second detection unit 76 is configured to detect whether an installation package of the client terminal exists locally on the server device before the installation unit 75 installs the client terminal.

The obtaining unit 77 is configured to request the remote control platform to obtain the installation package of the client terminal when the second detection unit 76 does not detect the installation package.

The installation unit 75 is further configured to, after the acquisition unit 77 acquires the installation package, run the installation package to install the client terminal on the server device.

Based on the embodiment of the above device, the embodiment of the present invention also provides a system for establishing a remote control connection. As shown in FIG.

The mobile phone 111 is used to receive a remote control connection request triggered by the user, and the remote control connection request is used to request the remote control platform to establish a remote control connection. The remote control connection request of the mobile phone number is sent to the remote control platform.

The remote control platform 112 is used to receive the remote control connection request sent by the mobile phone, and create a new service request item for the remote control connection request in the local task list. After receiving the acceptance processing instruction for the service request item , and send the remote control connection request carrying the mobile phone number to the server device.

The server device 113 is used to receive the remote control connection request sent by the remote control platform, start the customer end of the remote control connection, generate a remote link, copy the remote link, and send a short message through the mobile phone number. form to the phone.

The mobile phone is further configured to receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.

To sum up, the method, device and system for establishing a remote control connection provided by the embodiments of the present invention enable the platform to respond to the user's service request, the server to accept the user's service request in the platform, and the platform to connect the user's mobile phone to the user's service request. The number is sent to the server device, which supports the server device to actively establish a remote connection to the user's mobile phone. Through the remote connection, the server provides technical support and services to the user, so that the user's service needs can be responded to. Compared with the prior art, the embodiment of the present invention can detect and install a client connected by remote control through the self-checking function performed by the mobile phone and the server device respectively, so as to establish a remote connection between the mobile phone and the server device to achieve the purpose of remote guidance. , so that the problems of mobile phone users can be quickly and effectively solved.

The invention discloses A1, a method for establishing a remote control connection, the method comprising:

receiving a user-triggered remote control connection request, where the remote control connection request is used to request the remote control platform to establish a remote control connection;

The client of the remote control connection of the mobile phone obtains the mobile phone number, and sends the remote control connection request carrying the mobile phone number to the remote control platform, so that the server device of the remote control platform can communicate with the mobile phone based on the mobile phone number. establish a remote control connection;

Receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.

A2. The method according to A1, before the client connected to the remote control of the mobile phone obtains the mobile phone number, further comprising:

Detecting whether the mobile phone has the client installed;

If it is detected that the mobile phone does not have the client installed, then detect whether the mobile phone meets the conditions for installing the client;

If the installation conditions are met, the client is installed on the mobile phone.

A3. The method according to A2, wherein the detecting whether the mobile phone meets the conditions for installing the client includes:

detecting the operating system version of the mobile phone;

If the operating system version of the mobile phone is not lower than the preset operating system version, detecting the model of the mobile phone;

If the model of the mobile phone belongs to the preset mobile phone model, it is determined that the mobile phone meets the installation conditions.

A4. The method according to A3, further comprising:

If the operating system version of the mobile phone is lower than the preset operating system version, the prompt information of the corresponding operating system version is output.

A5. The method according to A4, after outputting the prompt information of the corresponding operating system version, the method further includes:

Upgrade the mobile phone operating system to a version no lower than the preset operating system version.

A6. The method according to A3, further comprising:

If the model of the mobile phone does not belong to the preset mobile phone model, output prompt information prompting the user to connect the mobile phone to the personal computer PC.

A7. The method according to any one of A1-A6, after detecting that the mobile phone meets the conditions for installing the client, the method further includes:

Detecting whether there is an installation package of the client locally on the mobile phone;

If there is an installation package of the client, run the installation package to install the client on the mobile phone;

If the installation package of the client does not exist, request the remote control platform to obtain the installation package, run the installation package, and install the client on the mobile phone.

The present invention also discloses B8, a method for establishing a remote control connection, the method comprising:

receiving a remote control connection request sent by a mobile phone, where the remote control connection request carries the mobile phone number of the mobile phone;

Create a new service request item for the remote control connection request in the local task list;

After receiving the acceptance processing instruction for the service request item, the remote control connection request carrying the mobile phone number is sent to the server device, so that the server device can remotely control the connected client and the mobile phone The number establishes a remote control connection with the mobile phone.

The present invention also discloses C9, a method for establishing a remote control connection, the method comprising:

receiving a remote control connection request sent by the remote control platform, where the request includes the mobile phone number of the user-side mobile phone;

Start the client side of the remote control connection and generate a remote link;

The remote link is copied and sent to the mobile phone in the form of a short message through the mobile phone number, so as to establish a remote control connection with the mobile phone.

C10. The method according to C9, after receiving the remote control connection request sent by the remote control platform, the method further includes:

Detecting whether the client device is installed with the client device;

If it has been installed, execute the client and generate a remote link;

If it is not installed, install the client terminal on the server device, execute the client terminal after the installation is successful, and generate a remote link.

C11. The method according to C10, before the client device is installed on the server device, further comprising:

Detecting whether the installation package of the client terminal exists locally on the server device;

If not, request the remote control platform to obtain the installation package of the client terminal, run the installation package, and install the client terminal on the server device.

The invention also discloses D12, a mobile phone, the mobile phone comprising:

a receiving unit, configured to receive a user-triggered remote control connection request, where the remote control connection request is used to request the remote control platform to establish a remote control connection;

an acquisition unit, used for the client of the remote control connection of the mobile phone to acquire the mobile phone number;

a sending unit, configured to send the remote control connection request carrying the mobile phone number to the remote control platform, so that the server device of the remote control platform establishes a remote control connection with the mobile phone based on the mobile phone number;

The connection unit is configured to receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.

D13. The mobile phone according to D11, further comprising:

a first detection unit, configured to detect whether the mobile phone is installed with the client before the client connected by the remote control of the mobile phone obtains the mobile phone number;

a second detection unit, configured to detect whether the mobile phone meets the conditions for installing the client when the first detection unit detects that the client is not installed on the mobile phone;

an installation unit, configured to install the client on the mobile phone when the detection result of the second detection unit meets the installation conditions;

The obtaining unit is further configured to obtain a mobile phone number after the installation unit installs the client on the mobile phone.

D14. The mobile phone according to D13, wherein the second detection unit includes:

a first detection module for detecting the operating system version of the mobile phone;

The second detection module is configured to detect the model of the mobile phone when the operating system version of the mobile phone detected by the first detection module is not lower than the preset operating system version;

The confirmation module is used for determining that the mobile phone meets the installation conditions when the model of the mobile phone detected by the second detection module belongs to the preset mobile phone model.

D15. The mobile phone according to D14, wherein the second detection unit further comprises:

The first output module is configured to output prompt information of the corresponding operating system version when it is determined that the operating system version of the mobile phone is lower than the preset operating system version.

D16. The mobile phone according to D15, wherein the installation unit is further configured to upgrade the mobile phone operating system to a version not lower than the preset operating system version after outputting the prompt information of the corresponding operating system version .

D17. The mobile phone according to D14, wherein the second detection unit further includes:

The second output module is used for outputting prompt information prompting the user to connect the mobile phone to the personal computer PC when it is determined that the model of the mobile phone does not belong to the preset mobile phone model.

D18. The mobile phone according to any one of D13-D17, further comprising:

a third detection unit, configured to detect whether there is an installation package of the client locally on the mobile phone after the second detection unit detects that the mobile phone meets the conditions for installing the client;

The installation unit is further configured to run the installation package when the third detection unit detects that there is an installation package of the client, and install the client on the mobile phone;

a second obtaining unit, configured to request the remote control platform to obtain the installation package when the third detection unit detects that the installation package of the client does not exist, and run the installation package by the installation unit, The client is installed on the mobile phone.

The invention also discloses E19, a remote control platform, the remote control platform includes:

a receiving unit, configured to receive a remote control connection request sent by a mobile phone, where the remote control connection request carries the mobile phone number of the mobile phone;

a establishing unit, configured to create a new service request item for the remote control connection request received by the receiving unit in the local task list;

The sending unit is used to send the remote control connection request carrying the mobile phone number to the server device after receiving the acceptance processing instruction for the service request item, so that the server device can connect to the customer service through remote control. The terminal and the mobile phone number establish a remote control connection with the mobile phone.

The invention also discloses F20, a server device, and the server device includes:

a receiving unit, configured to receive a remote control connection request sent by the remote control platform, where the request includes the mobile phone number of the user-side mobile phone;

Start the generation unit, which is used to start the client terminal of the remote control connection and generate the remote link;

A copy sending unit, used for copying the remote link, and sending it to the mobile phone in the form of a short message through the mobile phone number, so as to establish a remote control connection with the mobile phone.

F21. The server device according to F20, the server device further includes:

a first detection unit, configured to detect whether the server terminal is installed with the client terminal after the receiving unit receives the remote control connection request sent by the remote control platform;

The startup generation unit is further configured to, when the first detection unit detects that it has been installed, execute the client terminal and generate a remote link;

an installation unit, configured to install the customer service terminal on the server terminal device when the first detection unit detects that it is not installed;

The startup generating unit is further configured to execute the client terminal after the installation unit is successfully installed, and generate a remote link.

F22. The server device according to F21, the server device further includes:

a second detection unit, configured to detect whether an installation package of the client terminal exists locally on the server device before the installation unit installs the client terminal;

an acquisition unit, configured to request the remote control platform to acquire the installation package of the client terminal when the second detection unit does not detect the installation package;

The installation unit is further configured to, after the acquisition unit acquires the installation package, run the installation package to install the client terminal on the server device.

The invention also discloses G23, a system for establishing a remote control connection, the system comprising: a mobile phone, a remote control platform and a server device;

The mobile phone is used to receive a remote control connection request triggered by the user, and the remote control connection request is used to request the remote control platform to establish a remote control connection. The remote control connection request of the mobile phone number is sent to the remote control platform;

The remote control platform is used to receive a remote control connection request sent by a mobile phone, and create a new service request item for the remote control connection request in the local task list, and after receiving an acceptance processing instruction for the service request item, sending the remote control connection request carrying the mobile phone number to the server device;

The server device is used to receive the remote control connection request sent by the remote control platform, start the customer service terminal of the remote control connection, generate a remote link, copy the remote link, and send a short message through the mobile phone number. sent to said mobile phone;

The mobile phone is further configured to receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.

In the above-mentioned embodiments, the description of each embodiment has its own emphasis. For parts that are not described in detail in a certain embodiment, reference may be made to the relevant descriptions of other embodiments.

It can be understood that the relevant features in the above-mentioned methods and apparatuses may refer to each other. In addition, "first", "second", etc. in the above-mentioned embodiments are used to distinguish each embodiment, and do not represent the advantages and disadvantages of each embodiment.

Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working process of the system, device and unit described above may refer to the corresponding process in the foregoing method embodiments, which will not be repeated here.

The algorithms and displays provided herein are not inherently related to any particular computer, virtual system, or other device. Various general-purpose systems can also be used with teaching based on this. The structure required to construct such a system is apparent from the above description. Furthermore, the present invention is not directed to any particular programming language. It is to be understood that various programming languages may be used to implement the inventions described herein, and that the descriptions of specific languages above are intended to disclose the best mode for carrying out the invention.

In the description provided herein, numerous specific details are set forth. It will be understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.

Similarly, it is to be understood that in the above description of exemplary embodiments of the invention, various features of the invention are sometimes grouped together into a single embodiment, figure, or its description. This disclosure, however, should not be construed as reflecting an intention that the invention as claimed requires more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the Detailed Description are hereby expressly incorporated into this Detailed Description, with each claim standing on its own as a separate embodiment of this invention.

Those skilled in the art will understand that the modules in the device in the embodiment can be adaptively changed and arranged in one or more devices different from the embodiment. The modules or units or components in the embodiments may be combined into one module or unit or component, and further they may be divided into multiple sub-modules or sub-units or sub-assemblies. All features disclosed in this specification (including accompanying claims, abstract and drawings) and any method so disclosed may be employed in any combination unless at least some of such features and/or procedures or elements are mutually exclusive. All processes or units of equipment are combined. Each feature disclosed in this specification (including accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.

Furthermore, those skilled in the art will appreciate that although some of the embodiments described herein include certain features, but not others, included in other embodiments, that combinations of features of different embodiments are intended to be within the scope of the invention within and form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.

Various component embodiments of the present invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art should understand that a microprocessor or a digital signal processor (DSP) may be used in practice to implement some or all of the functions of some or all of the components in the above-mentioned invention names according to the embodiments of the present invention. The present invention can also be implemented as apparatus or apparatus programs (eg, computer programs and computer program products) for performing part or all of the methods described herein. Such a program implementing the present invention may be stored on a computer-readable medium, or may be in the form of one or more signals. Such signals may be downloaded from Internet sites, or provided on carrier signals, or in any other form.

It should be noted that the above-described embodiments illustrate rather than limit the invention, and that alternative embodiments may be devised by those skilled in the art without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention can be implemented by means of hardware comprising several different elements and by means of a suitably programmed computer. In a unit claim enumerating several means, several of these means may be embodied by one and the same item of hardware. The use of the words first, second, and third, etc. do not denote any order. These words can be interpreted as names.

Claims (23)

1. A method for establishing a remote control connection, wherein the method comprises: Receive a remote control connection request triggered by the user, and the remote control connection request is used to request the remote control platform to establish a remote control connection; the mobile phone displays service item options in the form of an application interface, and different service item options correspond to different connection requests; The remote control connection request is a connection request corresponding to the service item option selected by the user; The client of the remote control connection of the mobile phone obtains the mobile phone number, and sends the remote control connection request carrying the mobile phone number to the remote control platform, so that the server device of the remote control platform can communicate with the mobile phone based on the mobile phone number. establish a remote control connection; Receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish a remote control connection; the remote control connection is sent by the server device after receiving the remote control platform. When a remote control connection is requested, it is generated by the client that started the remote control connection. 2. method according to claim 1, is characterized in that, before the client that the remote control connection of mobile phone obtains mobile phone number, also comprises: Detecting whether the mobile phone has the client installed; If it is detected that the mobile phone does not have the client installed, then detect whether the mobile phone meets the conditions for installing the client; If the installation conditions are met, the client is installed on the mobile phone. 3. The method according to claim 2, wherein the detecting whether the mobile phone meets the conditions for installing the client comprises: detecting the operating system version of the mobile phone; If the operating system version of the mobile phone is not lower than the preset operating system version, detecting the model of the mobile phone; If the model of the mobile phone belongs to the preset mobile phone model, it is determined that the mobile phone meets the installation conditions. 4. The method according to claim 3, wherein the method further comprises: If the operating system version of the mobile phone is lower than the preset operating system version, the prompt information of the corresponding operating system version is output. 5. The method according to claim 4, wherein after outputting the prompt information of the corresponding operating system version, the method further comprises: Upgrade the mobile phone operating system to a version no lower than the preset operating system version. 6. The method according to claim 3, wherein the method further comprises: If the model of the mobile phone does not belong to the preset mobile phone model, output prompt information prompting the user to connect the mobile phone to the personal computer PC. 7. The method according to any one of claims 1-6, wherein after detecting that the mobile phone meets the conditions for installing the client, the method further comprises: Detecting whether there is an installation package of the client locally on the mobile phone; If there is an installation package of the client, run the installation package to install the client on the mobile phone; If the installation package of the client does not exist, request the remote control platform to obtain the installation package, run the installation package, and install the client on the mobile phone. 8. A method for establishing a remote control connection, wherein the method comprises: Receive the remote control connection request sent by the mobile phone, and the remote control connection request carries the mobile phone number of the mobile phone; the remote control connection request is the connection request corresponding to the service item option selected by the user; the service item option includes When the mobile phone displays service item options in the form of an application interface, different service item options correspond to different connection requests; Create a new service request item for the remote control connection request in the local task list; After receiving the acceptance processing instruction for the service request item, send the remote control connection request carrying the mobile phone number to the server device, so that when the server device receives the remote control connection request , the client terminal that initiates the remote control connection generates a remote control connection, so that the server device establishes a remote control connection with the mobile phone through the client terminal of the remote control connection and the mobile phone number. 9. A method for establishing a remote control connection, characterized in that, applied to a server device, the method comprising: Receive a remote control connection request sent by the remote control platform, where the request includes the mobile phone number of the mobile phone on the user side; Start the client side of the remote control connection and generate a remote link; The remote link is copied and sent to the mobile phone in the form of a short message through the mobile phone number, so as to establish a remote control connection with the mobile phone. 10. The method according to claim 9, wherein after receiving the remote control connection request sent by the remote control platform, the method further comprises: Detecting whether the client device is installed with the client device; If it has been installed, execute the client and generate a remote link; If it is not installed, install the client terminal on the server device, execute the client terminal after the installation is successful, and generate a remote link. 11. The method according to claim 10, characterized in that, before the client device is installed on the server device, the method further comprises: Detecting whether the installation package of the client terminal exists locally on the server device; If not, request the remote control platform to obtain the installation package of the client terminal, run the installation package, and install the client terminal on the server device. 12. A mobile phone, characterized in that the mobile phone comprises: The receiving unit is used to receive a remote control connection request triggered by a user, and the remote control connection request is used to request the remote control platform to establish a remote control connection; the mobile phone displays service item options in the form of an application interface, and different service item options correspond to different The connection request; the remote control connection request is the connection request corresponding to the service item option selected by the user; an acquisition unit, used for the client of the remote control connection of the mobile phone to acquire the mobile phone number; a sending unit, configured to send the remote control connection request carrying the mobile phone number to the remote control platform, so that the server device of the remote control platform establishes a remote control connection with the mobile phone based on the mobile phone number; a connection unit, configured to receive a remote link of a remote control connection sent by a server device of the remote control platform, execute the link, and establish a remote control connection; When the remote control connection request is sent by the remote control platform, it is generated by the client that starts the remote control connection. 13. The mobile phone according to claim 12, wherein the mobile phone further comprises: a first detection unit, configured to detect whether the mobile phone is installed with the client before the client connected by the remote control of the mobile phone obtains the mobile phone number; a second detection unit, configured to detect whether the mobile phone meets the conditions for installing the client when the first detection unit detects that the client is not installed on the mobile phone; an installation unit, configured to install the client on the mobile phone when the detection result of the second detection unit meets the installation conditions; The obtaining unit is further configured to obtain a mobile phone number after the installation unit installs the client on the mobile phone. 14. The mobile phone according to claim 13, wherein the second detection unit comprises: a first detection module for detecting the operating system version of the mobile phone; The second detection module is configured to detect the model of the mobile phone when the operating system version of the mobile phone detected by the first detection module is not lower than the preset operating system version; The confirmation module is used for determining that the mobile phone meets the installation conditions when the model of the mobile phone detected by the second detection module belongs to the preset mobile phone model. 15. The mobile phone according to claim 14, wherein the second detection unit further comprises: The first output module is configured to output prompt information of the corresponding operating system version when it is determined that the operating system version of the mobile phone is lower than the preset operating system version. 16 . The mobile phone according to claim 15 , wherein the installation unit is further configured to, after outputting prompt information of a corresponding operating system version, upgrade the mobile phone operating system to a level not lower than the preset value. 17 . The version of the OS version. 17. The mobile phone according to claim 14, wherein the second detection unit further comprises: The second output module is used for outputting prompt information prompting the user to connect the mobile phone to the personal computer PC when it is determined that the model of the mobile phone does not belong to the preset mobile phone model. 18. The mobile phone according to any one of claims 13-17, wherein the mobile phone further comprises: a third detection unit, configured to detect whether there is an installation package of the client locally on the mobile phone after the second detection unit detects that the mobile phone meets the conditions for installing the client; The installation unit is further configured to run the installation package when the third detection unit detects that there is an installation package of the client, and install the client on the mobile phone; a second obtaining unit, configured to request the remote control platform to obtain the installation package when the third detection unit detects that the installation package of the client does not exist, and run the installation package by the installation unit, The client is installed on the mobile phone. 19. A remote control platform, characterized in that the remote control platform comprises: a receiving unit for receiving a remote control connection request sent by a mobile phone, where the remote control connection request carries the mobile phone number of the mobile phone; the remote control connection request is a connection request corresponding to a service item option selected by a user; The above service item options are included in the mobile phone displaying service item options in the form of an application interface, and different service item options correspond to different connection requests; a establishing unit, configured to create a new service request item for the remote control connection request received by the receiving unit in the local task list; The sending unit is configured to send the remote control connection request carrying the mobile phone number to the server device after receiving the acceptance processing instruction for the service request item, so that the server device receives the When a remote control connection is requested, the client terminal that initiates the remote control connection generates a remote control connection, so that the server device establishes a remote control connection with the mobile phone through the client terminal of the remote control connection and the mobile phone number. 20. A server device, characterized in that the server device comprises: a receiving unit, configured to receive a remote control connection request sent by the remote control platform, where the request includes the mobile phone number of the mobile phone on the user side; Start the generation unit, which is used to start the client terminal of the remote control connection and generate the remote link; A copying and sending unit is used for copying the remote link and sending it to the mobile phone in the form of a short message through the mobile phone number, so as to establish a remote control connection with the mobile phone. 21. The server device according to claim 20, wherein the server device further comprises: a first detection unit, configured to detect whether the server terminal is installed with the client terminal after the receiving unit receives the remote control connection request sent by the remote control platform; The startup generation unit is further configured to, when the first detection unit detects that it has been installed, execute the client terminal and generate a remote link; an installation unit, configured to install the customer service terminal on the server terminal device when the first detection unit detects that it is not installed; The startup generating unit is further configured to execute the client terminal after the installation unit is successfully installed, and generate a remote link. 22. The server device according to claim 21, wherein the server device further comprises: a second detection unit, configured to detect whether an installation package of the client terminal exists locally on the server device before the installation unit installs the client terminal; an acquisition unit, configured to request the remote control platform to acquire the installation package of the client terminal when the second detection unit does not detect the installation package; The installation unit is further configured to, after the acquisition unit acquires the installation package, run the installation package to install the client terminal on the server device. 23. A system for establishing a remote control connection, wherein the system comprises: a mobile phone, a remote control platform and a server device; The mobile phone is used to receive a remote control connection request triggered by the user, and the remote control connection request is used to request the remote control platform to establish a remote control connection. The remote control connection request of the mobile phone number is sent to the remote control platform; the mobile phone displays service item options in the form of an application interface, and different service item options correspond to different connection requests; the remote control connection request is selected by the user The connection request corresponding to the service item option; The remote control platform is used to receive a remote control connection request sent by a mobile phone, and create a new service request item for the remote control connection request in the local task list, and after receiving an acceptance processing instruction for the service request item, sending the remote control connection request carrying the mobile phone number to the server device; The server device is used to receive the remote control connection request sent by the remote control platform, start the customer service terminal of the remote control connection, generate a remote link, copy the remote link, and send a short message through the mobile phone number. sent to said mobile phone; The mobile phone is further configured to receive the remote link of the remote control connection sent by the server device of the remote control platform, execute the link, and establish the remote control connection.