CN105550814A - Civil aviation field guide service system - Google Patents
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Abstract
The invention provides a civil aviation field guide service system, which comprises a server, a manager and a client, wherein the server comprises a database; the manager and the client access the server through a WEB application program; the server also comprises a guide product management module, a guide statistics management module, a service provider list module, a guide service list canceling statistics module and a guide order management module; and the guide product management module, the guide statistics management module, the service provider list module, the guide service list canceling statistics module and the guide order management module can exchange data with the database. The invention provides a set of complete specially-assigned person guide service system which is specially used in the civil aviation field; the product management, the order management, the statistics management and the service provider statistics management are integrated, so that the complete intelligent management is realized on the specially-assigned person guide service in the whole process from products to orders to service; the system functions are complete; the practicability and the operability are very high; the guide service can be normative; the controllability of each process is high; the labor cost is reduced to the maximum degree; and the competitiveness of an airline company is improved.
Description
Technical field
The invention belongs to civil aviaton's FIELD Data processing system, particularly a kind of civil aviaton field guide service system.
Background technology
Airline, in order to strengthen the competitive power of self, to buying its company's advertised route, specifying the passenger of freight space passenger ticket, can enjoy the omnidistance guide service of departure hall of the given city that the said firm provides.Sales force or passenger directly can log in the self-service reservation guiding by a specially-assigned person in this airlines website.
In order to realize civil aviaton's field guiding by a specially-assigned person, need to rely on computer technology and network technology to carry out Added Management, therefore, a set of efficient, convenient, complete guiding by a specially-assigned person system being exclusively used in civil aviaton field is provided to be the technical matters that this area is badly in need of solving.
Chinese patent application CN102129736A provides a kind of airport prostitution (picking) intelligent management system, connected by network, utilize intelligent management system, to prostitution, (picking) person provides effective enrolled for service and determines the concrete pending bit that picks, effective query is provided to passenger, and inquire the concrete pending bit of prostitution (picking) person, solve and arrive flight exit passenger and the problem that cannot mutually find in prostitution (picking) person's short time, but the system of guiding by a specially-assigned person for managing and control of complete set is not provided.
Summary of the invention
In order to solve the problem, the invention provides a kind of civil aviaton field guide service system, this management system is powerful, management regulation, and have extremely strong practicality and operability, concrete scheme is as follows:
A kind of civil aviaton field guide service system, comprise server, management end and client, server comprises database, management end and client are by WEB application routine access server, it is characterized in that, server also comprise can with the direct product administration module of data change between database and flash data, guide statistics management module, service provider's list block, guide service list cancel statistical module and guide order management module;
Direct product administration module comprises establishment product submodule, product list submodule;
Create product submodule, for receiving and processing the establishment product instruction that management end sends, and the business numbering data message, System Number information, start time information, end time information and the product description information that are inputted by management end are stored in database;
Product list submodule comprises product query unit, product list cell, link unit, product amendment unit, product rule creation unit and product rules modification unit, when the WEB application routine access product list block of management end, the displaying interface of WEB application program can produce corresponding product query region, product list area, product link area, product query region comprises System Number query region, business numbering query region and effective time query region, product list area comprises product information by rows, product link area is positioned at the right side of often row product information, product link area comprises the link of interpolation single hop rule, add two ends rule link, product amendment link, product rules modification link Sum fanction list link,
Guide order management module to comprise, guide order creation submodule, guide order processing list submodule, guide cancellation of order list submodule and guide order list inquiry submodule;
Guide order creation submodule, in order to receive and to process the instruction of the establishment guiding order of management end;
Guide order processing list submodule, in order to receive and to process the inquiry that management end sends and the instruction revising guiding order processing list;
Guide cancellation of order list submodule, in order to receive and to process the inquiry that management end sends and the instruction revising the guiding order list cancelled;
Guide order list inquiry submodule, in order to receive and to process the instruction of query guidance order of management end transmission;
Guide statistics management module, the instruction of the query guidance order sent in order to receiving management end, and according to the querying condition data message that management end inputs, from database, transfer relevant information and feed back to client;
Service provider's list block comprises service provider's list query submodule, service-creation submodule, service amendment submodule, veritifies submodule, serves and cancel valuation configuration management submodule;
Service provider's list query submodule, the instruction of the inquiry service business list that receiving management end sends, and transfer related data in a database, and feed back to management end;
When management end access services creates submodule, the service name that management end inputs by service-creation submodule, product type, CIP support that situation, service unit price, Start Date, Close Date and service description information are saved in database;
Service amendment submodule, the instruction of receiving management end amendment information on services, and sent to by amended data message veritification submodule to carry out veritifying the using state of service to be modified, when veritifying result for stopping using, data after amendment are saved to database by service amendment submodule, and feed back to management end;
Serve and cancel valuation configuration management submodule, comprise serving to cancel configuration creating unit of valuating, service cancellation valuation configuration modification unit and serve and cancel valuation configuration querying unit;
Valuation creating unit is cancelled in service, creates for receiving management end the instruction that valuation configuration is cancelled in service, and the configuration name that management end is inputted, time point of accumulation, time limit interval and pricing information be saved in database, and valuation configuration is cancelled in the service that creates;
Valuation configuration modification unit is cancelled in service, the instruction of valuating and configuring is cancelled in the amendment service sent for receiving management end, and the amendment information that management end inputs sent to veritification submodule to carry out veritifying the using state of service to be modified, when veritifying result for stopping using, service is cancelled valuation configuration modification unit and data after amendment is saved to database, and feeds back to management end;
Valuation configuration querying unit is cancelled in service, cancels in order to receive and to process inquiry service that management end sends the instruction that valuation configures;
Statistical module cancelled by guide service list, and statistics instruction cancelled by the service list sent in order to receiving management end, and according to the concrete instruction that management end inputs, corresponding data message in called data storehouse, and feed back to management end.
Further, statistics management module is guided to comprise: leg statistic unit, OD statistic unit, product accounting unit, Urban Statistical unit and service provider's statistic unit;
Leg statistic unit, receives and processes leg statistics instruction, the data that in called data storehouse, the valuation order volume of relevant leg, order essential information, the order amount of money and admission fee add up to, and feeds back to management end;
OD statistic unit, receives and processes OD and add up instruction, the data that the valuation order volume of relevant OD type in called data storehouse, OD city and urban area, order essential information, the order amount of money and admission fee add up to, and feeds back to management end;
Product accounting unit, in order to receive and to process the product accounting instruction in fixed time section, in called data storehouse correlation time section the data that add up to of the valuation order volume of product, order essential information, the order amount of money and admission fee, and feed back to management end;
Urban Statistical unit, in order to receive and to process Urban Statistical instruction, the data that order valuation order volume, order essential information, the order amount of money and admission fee in called data storehouse in given city fixed time section add up to, and feed back to management end;
Service provider's statistic unit, in order to receive and to process service provider's statistic unit, specifies the data that order valuation order volume, order essential information, the order amount of money and the admission fee of service provider add up to, and feeds back to management end in called data storehouse.
Further, cancellation of order list submodule is guided to comprise, cancellation of order list query unit, cancellation of order list state judging unit, cancellation of order list generation unit and the status modifier unit of having cancelled an order;
Cancellation of order list query unit, the inquiry that receiving management end sends has been cancelled an order the instruction of list, and transfers relevant information from database;
Cancellation of order list state judging unit, by the history treatment state of having cancelled an order transferred, and is saved in database by result;
Cancellation of order list generation unit, transferring history treatment state is undissolvedly to cancel an order, and generates cancellation of order list and also feeds back to management end;
The status modifier unit of having cancelled an order, cancels but the instruction of untreated order status in order to receive and to process.
Further, order processing list submodule is guided to comprise: order processing list query unit, order reception unit, acknowledgement of orders unit, order finish unit, cancellation of order unit and order status examination & verification unit;
Order status examination & verification unit receives order status examination & verification instruction, and audits order status; Order reception unit, in order to receive order reception instruction, and carries out reception operation to order status through the order that examination & verification is " applying for successfully "; Acknowledgement of orders unit, in order to receive acknowledgement of orders instruction, and carries out confirmation operation to order status through the order that examination & verification is " moving in "; Order finishes unit, to finish instruction in order to receive order, and to finish operation through the order that examination & verification is " registered " to order status; Cancellation of order unit, in order to accept and to process the cancellation instruction of order.
Further, product rule creation unit comprises: information association subelement, product rules modification subelement and product generate rule subelement;
Information association subelement, by the information data that management end inputs, according to the association computing formula preset, extract and analyze the product regular data prestored, obtain other related datas of product rule that the degree of correlation is the highest, and pre-generatmg product is regular, and according to the increase of information data of input, upgrade pregenerated product rule;
Product rules modification subelement, in order to receive and to process the modify instruction of pregenerated product Rule Information; Product generate rule subelement, in order to receive and to process the instruction generating product rule.
Further, guide order management module also to comprise direct product and push submodule, direct product pushes submodule and comprises: passenger information acquiring unit, passenger information analytic unit, historical operation judging unit and guide service product push unit;
Passenger information acquiring unit, for extracting the passenger information of predetermined amount of time Nei Ge service provider;
Passenger information analytic unit, analyzes the passenger information that passenger information acquiring unit obtains, and according to passenger's type, Flight Information and freight space information, by the judgment formula preset, analyzes the enjoyable guide service product of passenger;
Historical operation judging unit, extracts passenger's relevant historical operation information from database, judges whether to send guide service product pushed information, when judged result is without sending history, then sends to guide service product push unit and pushes instruction;
Guide service product push unit, receives and pushes instruction, transfer guide service product information and passenger's contact method information, and corresponding guide service product information is pushed to corresponding passenger from database.
Further, guide order management module also to comprise Order splitting submodule, Order splitting submodule comprises: order statistic unit, order taxon, order updating block and real time difference judging unit; Order statistic unit, adds up the order data information within the time a preset; Order taxon, order data within time a is classified, according to the time difference b of the order scheduled start tine preset with time instantly, order is classified, when order scheduled start tine is not more than b with the time difference of time instantly, during order classification is set to carry out; When order scheduled start tine is greater than b with the time difference of time instantly, order classification is set to pending; Time difference b is less than time a; Order updating block, follows the trail of ongoing order situation and sequence information is upgraded, and calculates and upgrade the actual order start time; Real time difference judging unit, transfers the order details data message through upgrading, and calculates actual order start time and the mistiming of time instantly, when the mistiming is greater than b, ongoing order is reset to armed state.
Further, guide order management module also to comprise order pre-generatmg module, order pre-generatmg module comprises passenger's order application examination & verification unit, feedback unit, application time judging unit and application product type judging unit;
Passenger's order application examination & verification unit, for receiving the order request that client sends, and transfer relevant information in a database, whether examination & verification passenger enjoys applied for service, and to audit order request service product be high-end product or generic services, when auditing passenger and can not enjoying applied for service, send to feedback unit the instruction that feedback does not does not accept information; When auditing result is high-end product, send order creation instruction to guiding order creation submodule, order status is " applying for successfully ", and sends to feedback unit the instruction that feedback order accepts information;
Application time judging unit, the generic services order request send client and the mistiming of order estimated time of commencement judge, and compare with the time difference " x+y " preset; When the mistiming is less than " x+y ", send to feedback unit the instruction that feedback does not does not accept information; When the mistiming is greater than x but is less than " x+y ", decision instruction is sent to application product type judging unit, when the mistiming is greater than " x+y ", sequence information is saved to database, order creation instruction is sent to guiding order creation submodule, order status is " applying for successfully ", and sends to feedback unit the instruction that feedback order accepts information;
Application product type judging unit, receive product type decision instruction, and judge that product type is charge type or free type, when judged result is free type, send the instruction that feedback does not does not accept information, when judged result is charge type to feedback unit, sequence information is saved to database, send order creation instruction to guiding order creation submodule, order status is " applying for successfully ", and sends to feedback unit the instruction that feedback order accepts information; Preferably, " x " is 7 hours, and " y " is 17 hours.
Further, guide order management module also to comprise cancellation of order submodule, cancellation of order submodule comprises: cancellation of order unit and cancellation of order time judging unit;
Cancellation of order unit receives the instruction of cancelling an order, and picture order status audits the instruction that unit sends examination & verification order status, when order status examination & verification is " applying for successfully ", and cancellation of order, and cancellation state is " cancelling 1 "; When order status examination & verification is " receiving ", to the judging unit transmitting time decision instruction of cancellation of order time;
Cancellation of order time judging unit, receive the decision instruction of cancellation of order time, and judge according to predetermined order estimated time of commencement and the time difference of cancellation of order time " z ", when time difference is greater than " z ", send to order cancellation of order unit and cancel an order, cancellation of order state is the instruction of " cancelling 1 "; When time difference is less than or equal to " z ", send cancel an order to order cancellation of order unit, cancellation of order state is the instruction of " cancelling 2 ".
In order status of the present invention and cancellation state, " applying for successfully ", " moving in " " registered " " cancellation 1 " used and " cancelling 2 " etc. all do not illustrate, those of ordinary skill in the art can according to concrete speech habits, operative scenario conversion foregoing.
Further, order processing list submodule is guided also to comprise: order field mass distributed is carried out the batch modification unit of batch processing to different direct product to respective attributes, batch modification unit is provided with and controls subelement and record subelement;
Controlling the executive mode of subelement is: when batch modification unit to perform whole group field or individual fields assignment in the batch modification that different direct product is carried out, control subelement and eject dialog box, inquire whole group field or individual fields will carry out distribution assignment according to which kind of distribution principle, and according to distribution principle automatically by field assignment under the ownership of different direct product, wherein distribution principle comprise distribute in order, Random assignment or distribute according to historical record;
The executive mode of record subelement is: when revising for the first time, the direct product that the content that keeper revises as required is corresponding different performs a field amendment one by one or in batches, after having revised, the field identification that record subelement will be revised in this disposable business operation, corresponding relation record between the field of mark and each direct product is preserved simultaneously, record complete and provide foundation for the automatic assignment of batch modification afterwards; When again carrying out batch modification field, record continues the relation record between amendment field and each direct product to preserve; Preferably, batch modification unit is also provided with the executive mode of manual assignment, when batch modification unit performs amendment individual fields assignment carried out in different direct product, field is manually modified to it under the direct product ownership of main separation by keeper, and carries out record preservation by entry.
Beneficial effect of the present invention is, the invention provides the guiding by a specially-assigned person system in the civil aviaton field that is exclusively used in of complete set, integrate the management of product, order management, statistical management and service provider's statistical management, guiding by a specially-assigned person is made to carry out complete intelligent management to the whole process of service again from product to order, perfect function, have extremely strong practicality and operability, specification, each process control are stronger more can to make guide service; At utmost save human cost, improve the competitive power of airline.
Accompanying drawing explanation
Fig. 1. civil aviaton field guide service System's composition key diagram described in embodiment 1;
Fig. 2. the formation key diagram of the server of guide service system described in embodiment 1;
Fig. 3. guide the formation key diagram of cancellation of order list submodule described in embodiment 2;
Fig. 4. guide the formation key diagram of order processing list submodule described in embodiment 2;
Fig. 5. the formation key diagram of product rule creation unit described in embodiment 3;
Fig. 6. direct product described in embodiment 4 pushes the formation key diagram of submodule;
Fig. 7. direct product described in embodiment 4 pushes the annexation figure of each unit in submodule;
Fig. 8. the formation key diagram of Order splitting submodule described in embodiment 5;
Fig. 9. the annexation figure of each unit in Order splitting submodule described in embodiment 5;
Figure 10. the formation key diagram of order pre-generatmg submodule described in embodiment 6;
Figure 11. the annexation figure of each unit in order pre-generatmg submodule described in embodiment 6;
Figure 12. the amendment schematic diagram of the whole group field of batch modification unit described in embodiment 8;
Figure 13. the amendment schematic diagram of batch modification unit individual fields described in embodiment 8.
Embodiment
Embodiment 1
As shown in Figure 1, a kind of civil aviaton field guide service system, comprise server 1, management end 2 and client 3, server 1 comprises database 110, and management end 12 and client 3 are by WEB application routine access server 1; Shown in composition graphs 2, server 1 also comprise can with database 101 exchange data direct product administration module 102, guide order management module 103, guide statistics management module 104, service provider's list block 105 and guide service list cancel statistical module 106;
Direct product administration module 102 comprises establishment product submodule 121, product list submodule 122;
Create product submodule 121, for receiving and processing the establishment product instruction that management end sends, and the business numbering data message inputted by management end, System Number information, start time information, end time information and product description information are stored in database;
Product list submodule 122 comprises product query unit, product list cell, link unit, product amendment unit, product rule creation unit 123 and product rules modification unit, when the WEB application routine access product list block of management end, the displaying interface of WEB application program can produce corresponding product query region, product list area, product link area, product query region comprises System Number query region, business numbering query region and effective time query region, product list area comprises product information by rows, product link area is positioned at the right side of often row product information, product link area comprises the link of interpolation single hop rule, add two ends rule link, product amendment link, product rules modification link Sum fanction list link,
Guide order management module 103 to comprise, guide order creation submodule 131, guide order processing list submodule 132, guide cancellation of order list submodule 133 and guide order list inquiry submodule 134;
Guide order creation submodule 131, in order to receive and to process the instruction of the establishment guiding order of management end;
Guide order processing list submodule 132, in order to receive and to process the inquiry that management end sends and the instruction revising guiding order processing list;
Guide cancellation of order list submodule 133, in order to receive and to process the inquiry that management end sends and the instruction revising the guiding order list cancelled;
Guide order list inquiry submodule 134, in order to receive and to process the instruction of query guidance order of management end transmission;
Guide statistics management module 104, the instruction of the query guidance order sent in order to receiving management end, and according to the querying condition data message that management end inputs, from database, transfer relevant information and feed back to client;
Service provider's list block 105 comprises service provider's list query submodule 151, service-creation submodule 152, service amendment submodule 153, veritifies submodule 154, serves and cancel valuation configuration management submodule 155;
Service provider's list query submodule 151, the instruction of the inquiry service business list that receiving management end sends, and transfer related data in a database, and feed back to management end;
When management end access services creates submodule 152, the service name that management end inputs by service-creation submodule 152, product type, CIP support that situation, service unit price, Start Date, Close Date and service description information are saved in database 101;
Service amendment submodule 153, the instruction of receiving management end amendment information on services, and sent to by amended data message veritification submodule 154 to carry out veritifying the using state of service to be modified, when veritifying result for stopping using, data after amendment are saved to database 101 by service amendment submodule 153, and feed back to management end 2;
Serve and cancel valuation configuration management submodule 155, comprise serving to cancel configuration creating unit of valuating, service cancellation valuation configuration modification unit and serve and cancel valuation configuration querying unit;
Valuation creating unit is cancelled in service, creates for receiving management end the instruction that valuation configuration is cancelled in service, and the configuration name that management end is inputted, time point of accumulation, time limit interval and pricing information be saved in database, and valuation configuration is cancelled in the service that creates;
Valuation configuration modification unit is cancelled in service, the instruction of valuating and configuring is cancelled in the amendment service sent for receiving management end, and the amendment information that management end inputs sent to veritification submodule 153 to carry out veritifying the using state of service to be modified, when veritifying result for stopping using, service is cancelled valuation configuration modification unit and data after amendment is saved to database 101, and feeds back to management end 2;
Valuation configuration querying unit is cancelled in service, cancels in order to receive and to process inquiry service that management end 2 sends the instruction that valuation configures;
Statistical module 106 cancelled by guide service list, and statistics instruction cancelled by the service list sent in order to receiving management end 2, and according to the concrete instruction that management end 2 inputs, corresponding data message in called data storehouse 101, and feed back to management end 2.
Civil aviaton of the present invention field guide service system, integrates the management of product, order management, statistical management and service provider's statistical management, makes guiding by a specially-assigned person carry out complete intelligent management to the whole process of service again from product to order.
Embodiment 2
Civil aviaton's field guide service system of the present embodiment, is with the difference of embodiment 1, further defines, and guides statistics management module 104 to comprise: leg statistic unit, OD statistic unit, product accounting unit, Urban Statistical unit and service provider's statistic unit;
Leg statistic unit, receives and processes leg statistics instruction, the data that in called data storehouse, the valuation order volume of relevant leg, order essential information, the order amount of money and admission fee add up to, and feeds back to management end;
OD statistic unit, receives and processes OD and add up instruction, the data that the valuation order volume of relevant OD type in called data storehouse, OD city and urban area, order essential information, the order amount of money and admission fee add up to, and feeds back to management end;
Product accounting unit, in order to receive and to process the product accounting instruction in fixed time section, in called data storehouse correlation time section the data that add up to of the valuation order volume of product, order essential information, the order amount of money and admission fee, and feed back to management end;
Urban Statistical unit, in order to receive and to process Urban Statistical instruction, the data that order valuation order volume, order essential information, the order amount of money and admission fee in called data storehouse in given city fixed time section add up to, and feed back to management end;
Service provider's statistic unit, in order to receive and to process service provider's statistic unit, specifies the data that order valuation order volume, order essential information, the order amount of money and the admission fee of service provider add up to, and feeds back to management end in called data storehouse.
As Fig. 3, cancellation of order list submodule 133 is guided to comprise, cancellation of order list query unit 201, cancellation of order list state judging unit 202, cancellation of order list generation unit 203 and the status modifier unit 204 of having cancelled an order;
Cancellation of order list query unit 201, the inquiry that receiving management end 2 sends has been cancelled an order the instruction of list, and transfers relevant information from database 101;
Cancellation of order list state judging unit 202, by the history treatment state of having cancelled an order transferred, and is saved to result in database 101;
Cancellation of order list generation unit 203, transferring history treatment state is undissolvedly to cancel an order, and generates cancellation of order list and also feeds back to management end 2;
The status modifier unit 204 of having cancelled an order, cancels but the instruction of untreated order status in order to receive and to process.
As shown in Figure 4, order processing list submodule 132 is guided to comprise: order processing list query unit 205, order reception unit 206, acknowledgement of orders unit 207, order finish unit 208, cancellation of order unit 209 and order status examination & verification unit 210;
Order status examination & verification unit 210 receives order status examination & verification instruction, and audits order status, and order status is revised as to audit;
Order reception unit 206, in order to receive order reception instruction, and carries out reception operation to order status through the order that examination & verification is " applying for successfully ", order status is revised as to receive;
Acknowledgement of orders unit 207, in order to receive acknowledgement of orders instruction, and carries out confirmation operation to order status through the order that examination & verification is " moving in ", order status is revised as to confirm;
Order finishes unit 208, to finish instruction in order to receive order, and to finish operation through the order that examination & verification is " registered " to order status, order status is revised as to finish;
Cancellation of order unit 209, in order to accept and to process the cancellation instruction of order.
In order status of the present invention and cancellation state, " applying for successfully ", " moving in " " registered " used and " cancellation " etc. all do not illustrate, those of ordinary skill in the art can according to concrete speech habits, operative scenario conversion foregoing.
Civil aviaton's field guide service system of the present embodiment, perfect data analysis statistical function and order processing function are provided further, facilitate user to sequence information from leg, OD type, product, the aspect such as city and service provider carry out transverse direction and/or longitudinally multi-facetedly compare and manage, make the operation information of user very clear, be conducive to user and carry out better Management plan adjustment.
Embodiment 3
As shown in Figure 5, civil aviaton's field guide service system of the present embodiment, be with the difference of embodiment 1, further define, product rule creation unit 123 comprises: information association subelement 301, product rules modification subelement 302 and product generate rule subelement 303;
Information association subelement 301, by the information data that management end 2 inputs, according to the association computing formula preset, extract and analyze the product regular data prestored, obtain other related datas of product rule that the degree of correlation is the highest, and pre-generatmg product is regular, and according to the increase of information data of input, upgrade pregenerated product rule;
Product rules modification subelement 302, in order to receive and to process the modify instruction of pregenerated product Rule Information;
Product generate rule subelement 303, in order to receive and to process the instruction generating product rule.
Civil aviaton's field guide service system of the present embodiment, the formation subelement of further restriction product rule creation unit, add information association subelement, make user in input or after have selected data, the maximally related product rule of automatic pre-generatmg, user only needs to make an amendment automatic pregenerated product rule continuous item; User can also continue input second data, automatic pregenerated Related product rule can upgrade with the increase of input data, solve product generate rule process and all information must all need the manual problem inputted, greatly reduce the working strength of related personnel, increase work efficiency.
Embodiment 4
Shown in composition graphs 6 and Fig. 7, civil aviaton's field guide service system of the present embodiment, be with the difference of embodiment 1, further define, guide order management module 103 also to comprise direct product and push submodule 401, direct product pushes submodule 401 and comprises: passenger information acquiring unit 411, passenger information analytic unit 412, historical operation judging unit 413 and guide service product push unit 414;
Passenger information acquiring unit 411, for extracting the passenger information of predetermined amount of time Nei Ge service provider;
Passenger information analytic unit 412, analyzes the passenger information that passenger information acquiring unit obtains, and according to passenger's type, Flight Information and freight space information, by the judgment formula preset, analyzes the enjoyable guide service product of passenger;
Historical operation judging unit 413, extracts passenger's relevant historical operation information from database 101, judges whether to send guide service product pushed information, when judged result is without sending history, then sends to guide service product push unit 414 and pushes instruction;
Guide service product push unit 414, receives and pushes instruction, transfer guide service product information and passenger's contact method information, and corresponding guide service product information is pushed to corresponding passenger from database 101.
Civil aviaton's field guide service system of the present embodiment, direct product pushes submodule, relevant guide service can be pushed to the passenger of predetermined amount of time Nei Ge service provider, because the enjoyable service of different passenger is variant, reduce the probability that the predetermined order of passenger does not conform to self, and the growing amount of order can be increased; Historical operation judging unit can judge historical operation, solves the problem repeating to send, makes whole civil aviaton field guide service system more perfect.
Embodiment 5
Shown in composition graphs 8 and Fig. 9, civil aviaton's field guide service system of the present embodiment, be with the difference of embodiment 4, further define, guide order management module 310 also to comprise Order splitting submodule 501, Order splitting submodule 501 comprises: order statistic unit 511, order taxon 512, order updating block 513 and real time difference judging unit 514;
Order statistic unit 511, adds up the order data information within the time a preset;
Order taxon 512, order data within time a is classified, according to the time difference b of the order scheduled start tine preset with time instantly, order is classified, when order scheduled start tine is not more than b with the time difference of time instantly, during order classification is set to carry out; When order scheduled start tine is greater than b with the time difference of time instantly, order classification is set to pending; Time difference b is less than time a;
Order updating block 513, follows the trail of ongoing order situation and sequence information is upgraded, and calculates and upgrade the actual order start time;
Real time difference judging unit 514, transfers the order details data message through upgrading, and calculates actual order start time and the mistiming of time instantly, when the mistiming is greater than b, ongoing order is reset to armed state.
Civil aviaton's field guide service system of the present embodiment, Order splitting submodule, order within default time a scope can be classified, when Order Type is for " in carrying out ", the order of " in carrying out " is upgraded, and the order being revised as " pending " state by meeting remodifies as " pending " state; When order is for " in carrying out ", start to distribute exclusive guiding personnel, and relevant guiding personnel start or etc. pending service, but aircraft often late or cancellation at present, interim emergency situations is more, and when related personnel is in waiting status always, the personnel utilization factor of making reduces greatly; The guide service system of the present embodiment can effectively solve the problem, very big raising personnel utilization factor, and makes personnel assignment intelligent, standardization.
Embodiment 6
Shown in Figure 10 and Figure 11, civil aviaton's field guide service system of the present embodiment, be with the difference of embodiment 2, further define, guide order management module 103 also to comprise order pre-generatmg module 601, order pre-generatmg module 601 comprises passenger's order application examination & verification unit 611, feedback unit 612, application time judging unit 613 and application product type judging unit 614;
Passenger's order application examination & verification unit 611, for receiving the order request that client 3 sends, and relevant information is transferred in database 101, whether examination & verification passenger enjoys applied for service, and to audit order request service product be high-end product or generic services, when auditing passenger and can not enjoying applied for service, send to feedback unit 612 instruction that feedback does not does not accept information; When auditing result is high-end product, sequence information is saved to database 101, send order creation instruction to guiding order creation submodule 131, order status is " applying for successfully ", and sends to feedback unit 612 instruction that feedback order accepts information;
Feedback unit 612, in order to accept feedback information instruction, and feeds back order acceptance state information to client 2.
Application time judging unit 613, the generic services order request send client 3 and the mistiming of order estimated time of commencement judge, and compare with the time difference " x+y " preset; When the mistiming is less than " x+y ", send to feedback unit 612 instruction that feedback does not does not accept information; When the mistiming is greater than x but is less than " x+y ", decision instruction is sent to application product type judging unit 614, when the mistiming is greater than " x+y ", sequence information is saved to database 101, send order creation instruction to guiding order creation submodule 131, order status is " applying for successfully ", and send to feedback unit 612 instruction that feedback order accepts information, preferably, " x " is 7 hours, and " y " is 17 hours;
Application product type judging unit 614, receive product type decision instruction, and judge that product type is charge type or free type, when judged result is free type, send the instruction that feedback does not does not accept information, when judged result is charge type to feedback unit 612, sequence information is saved to database 101, send order creation instruction to guiding order creation submodule 131, order status is " applying for successfully ", and sends to feedback unit 612 instruction that feedback order accepts information.
Civil aviaton's field guide service system of the present embodiment, order pre-generatmg module, passenger is applied for that guide service product is audited and feeds back, whether feasiblely effectively can analyze the predetermined guide service of passenger, and order rank can be judged, liberation manpower, increases work efficiency, improves whole guide service system.
Embodiment 7
Civil aviaton's field guide service system of the present embodiment, be with the difference of embodiment 6, further define, guide order management module 103 also to comprise cancellation of order submodule, cancellation of order submodule comprises: cancellation of order unit and cancellation of order time judging unit;
Cancellation of order unit receives the instruction of cancelling an order, and picture order status audits the instruction that unit 210 sends examination & verification order status, when order status examination & verification is " applying for successfully ", and cancellation of order, and cancellation state is " cancelling 1 ", does not charge to applicant; When order status examination & verification is " receiving ", to the judging unit transmitting time decision instruction of cancellation of order time;
Cancellation of order time judging unit, receive the decision instruction of cancellation of order time, and judge according to predetermined order estimated time of commencement and the time difference of cancellation of order time " z ", when time difference is greater than " z ", send to order cancellation of order unit and cancel an order, cancellation of order state is the instruction of " cancelling 1 "; When time difference is less than or equal to " z ", send cancel an order to order cancellation of order unit, cancellation of order state is the instruction of " cancelling 2 ", and applicant should close the account.
In order status of the present invention and cancellation state, " applying for successfully ", " receiving " used, " cancelling 1 " and " cancelling 2 " etc. all do not illustrate, those of ordinary skill in the art can according to concrete speech habits, operative scenario conversion foregoing.
Civil aviaton's field guide service system of the present embodiment, carry out the state judging to cancel an order according to order estimated time of commencement and the time difference of cancellation of order time " z ", when time difference is too small, automatic decision applicant close the account, and resource is optimized further.
Embodiment 8
Shown in Figure 12 and Figure 13, civil aviaton's field guide service system of the present embodiment, be with the difference of embodiment 2, further define, order processing list submodule 132 is guided also to comprise: order field mass distributed is carried out the batch modification unit 801 of batch processing to different direct product to respective attributes, batch modification unit is provided with and controls subelement 811 and record subelement 812;
Controlling the executive mode of subelement 811 is: when batch modification unit 801 to perform whole group field or individual fields assignment in the batch modification that different direct product is carried out, control subelement 811 and eject dialog box, inquire whole group field or individual fields will carry out distribution assignment according to which kind of distribution principle, and according to distribution principle automatically by field assignment under the ownership of different direct product, wherein distribution principle comprise distribute in order, Random assignment or distribute according to historical record;
The executive mode of record subelement 812 is: when revising for the first time, the direct product that the content that keeper revises as required is corresponding different performs a field amendment one by one or in batches, after having revised, the field identification that record subelement 812 will be revised in this disposable business operation, corresponding relation record between the field of mark and each direct product is preserved simultaneously, record complete and provide foundation for the automatic assignment of batch modification afterwards; When again carrying out batch modification field, record continues the relation record between amendment field and each direct product to preserve.
Batch modification unit 801 is also provided with the executive mode of manual assignment, when batch modification unit performs amendment individual fields assignment carried out in different direct product, field is manually modified to it under the direct product ownership of main separation by keeper, and carries out record preservation by entry.
Civil aviaton's field guide service system of the present embodiment, the batch modification unit increased, can solve when needing some field of the multiple products chosen in batch modification order list, preserve after can only giving identical assignment to the same field of selected all or part of product, namely batch modification needs the product giving the identical assignment of same field; To the same field of different product, different assignment can not be given by mass simultaneous, such as batch have selected 3 products in A, B, the C in product list, all there are m, n two fields in each product, need now the m field assignment 0 to A, B product, need the n field assignment 1 to B, C product, conventionally need to operate respectively, cannot batch modification, and when quantity is very large, revise more difficult problem.
Claims (10)
1. civil aviaton's field guide service system, comprise server (1), management end (2) and client (3), described server (1) comprises database (110), described management end (2) and client (3) are by server (1) described in WEB application routine access, it is characterized in that
Described server (1) also comprise can with described database (101) exchange data direct product administration module (102), guide order management module (103), guide statistics management module (104), service provider's list block (105) and guide service list cancel statistical module (106);
Described direct product administration module (102) comprises establishment product submodule (121), product list submodule (122);
Described establishment product submodule (121), for receiving and processing the establishment product instruction that management end sends, and the business numbering data message inputted by management end, System Number information, start time information, end time information and product description information are stored in database;
Described product list submodule (122) comprises product query unit, product list cell, link unit, product amendment unit, product rule creation unit (123) and product rules modification unit, when management end WEB application routine access described in product list block time, the displaying interface of described WEB application program can produce corresponding product query region, product list area, product link area, described product query region comprises System Number query region, business numbering query region and effective time query region, described product list area comprises product information by rows, product link area is positioned at the right side of often row product information, described product link area comprises the link of interpolation single hop rule, add two ends rule link, product amendment link, product rules modification link Sum fanction list link,
Described guiding order management module (103) comprises, and guides order creation submodule (131), guides order processing list submodule (132), guides cancellation of order list submodule (133) and guide order list inquiry submodule (134);
Described guiding order creation submodule (131), use has received and has processed the instruction of the establishment guiding order of management end;
Described guiding order processing list submodule (132), with receiving and processing the inquiry that management end sends and the instruction revising guiding order processing list;
Described guiding cancellation of order list submodule (133), with receiving and processing the inquiry that management end sends and the instruction revising the guiding order list cancelled;
Described guiding order list inquiry submodule (134), use has received and has processed the instruction of the query guidance order that management end sends;
Described guiding statistics management module (104), with the instruction of the query guidance order of receiving management end transmission, and according to the querying condition data message that management end inputs, transfers relevant information and feeds back to client from database;
Service provider's list block (105) comprises service provider's list query submodule (151), service-creation submodule (152), service amendment submodule (153), veritifies submodule (154), service cancellation valuation configuration management submodule (155);
Described service provider's list query submodule (151), the instruction of the inquiry service business list that receiving management end sends, and transfer related data in a database, and feed back to management end;
When management end accesses described service-creation submodule (152), the service name that management end inputs by described service-creation submodule (152), product type, CIP support that situation, service unit price, Start Date, Close Date and service description information are saved in database (101);
Described service amendment submodule (153), the instruction of receiving management end amendment information on services, and sent to by amended data message veritification submodule (154) to carry out veritifying the using state of service to be modified, when veritifying result for stopping using, data after amendment are saved to database (101) by described service amendment submodule (153), and feed back to management end (2);
Valuation configuration management submodule (155) is cancelled in described service, comprises serving to cancel configuration creating unit of valuating, service cancellation valuation configuration modification unit and serve cancelling valuation configuration querying unit;
Valuation creating unit is cancelled in described service, creates for receiving management end the instruction that valuation configuration is cancelled in service, and the configuration name that management end is inputted, time point of accumulation, time limit interval and pricing information be saved in database, and valuation configuration is cancelled in the service that creates;
Valuation configuration modification unit is cancelled in described service, the instruction of valuating and configuring is cancelled in the amendment service sent for receiving management end, and send to veritification submodule (153) to carry out veritifying the using state of service to be modified the amendment information that management end inputs, when veritifying result for stopping using, described service is cancelled valuation configuration modification unit and data after amendment is saved to database (101), and feeds back to management end (2);
Valuation configuration querying unit is cancelled in described service, with having received and having processed the instruction that inquiry service that management end (2) sends cancels valuation configuration;
Statistical module (106) cancelled by guide service list, statistics instruction is cancelled with the service list that receiving management end (2) sends, and according to the concrete instruction that management end (2) inputs, corresponding data message in called data storehouse (101), and feed back to management end (2).
2. civil aviaton as claimed in claim 1 field guide service system, it is characterized in that, described guiding cancellation of order list submodule (133) comprises, cancellation of order list query unit (201), cancellation of order list state judging unit (202), cancellation of order list generation unit (203) and the status modifier unit (204) of having cancelled an order;
Described cancellation of order list query unit (201), the inquiry that receiving management end (2) sends has been cancelled an order the instruction of list, and transfers relevant information from database (101);
Described cancellation of order list state judging unit (202), by the history treatment state of having cancelled an order transferred, and is saved in database (101) by result;
Described cancellation of order list generation unit (203), transferring history treatment state is undissolvedly to cancel an order, and generates cancellation of order list and also feeds back to management end (2);
Described status modifier unit (204) of having cancelled an order, cancels but the instruction of untreated order status with receiving and processing.
3. civil aviaton as claimed in claim 1 field guide service system, it is characterized in that, described guiding order processing list submodule (132) comprising: order processing list query unit (205), order reception unit (206), acknowledgement of orders unit (207), order finish unit (208), cancellation of order unit (209) and order status examination & verification unit (210);
Described order status examination & verification unit (210) receives order status examination & verification instruction, and audits order status;
Described order reception unit (206), with receiving order reception instruction, and carries out reception operation to order status through the order that examination & verification is " applying for successfully ";
Described acknowledgement of orders unit (207), with receiving acknowledgement of orders instruction, and carries out confirmation operation to order status through the order that examination & verification is " moving in ";
Described order finishes unit (208), to finish instruction with receiving order, and to finish operation through the order that examination & verification is " registered " to order status;
Described cancellation of order unit (209), in order to accept and to process the cancellation instruction of order.
4. civil aviaton as claimed in claim 1 field guide service system, it is characterized in that, described product rule creation unit (123) comprising: information association subelement (301), product rules modification subelement (302) and product generate rule subelement (303);
Described information association subelement (301), by the information data that management end (2) inputs, according to the association computing formula preset, extract and analyze the product regular data prestored, obtain other related datas of product rule that the degree of correlation is the highest, and pre-generatmg product is regular, and according to the increase of information data of input, upgrade pregenerated product rule;
Product rules modification subelement (302), use has received and has processed the modify instruction of pregenerated product Rule Information;
Product generate rule subelement (303), with receiving and processing the instruction generating product rule.
5. civil aviaton as claimed in claim 1 field guide service system, it is characterized in that, described guiding order management module (103) also comprises direct product and pushes submodule (401), and described direct product pushes submodule (401) and comprising: passenger information acquiring unit (411), passenger information analytic unit (412), historical operation judging unit (413) and guide service product push unit (414);
Described passenger information acquiring unit (411), for extracting the passenger information of predetermined amount of time Nei Ge service provider;
Described passenger information analytic unit (412), analyzes the passenger information that passenger information acquiring unit obtains, and according to passenger's type, Flight Information and freight space information, by the judgment formula preset, analyzes the enjoyable guide service product of passenger;
Described historical operation judging unit (413), passenger's relevant historical operation information is extracted from database (101), judge whether to send guide service product pushed information, when judged result is without sending history, then send to guide service product push unit (414) and push instruction;
Described guide service product push unit (414), receive and push instruction, from database (101), transfer guide service product information and passenger's contact method information, and corresponding guide service product information is pushed to corresponding passenger.
6. civil aviaton as claimed in claim 1 field guide service system, it is characterized in that, described guiding order management module (310) also comprises Order splitting submodule (501), and described Order splitting submodule (501) comprising: order statistic unit (511), order taxon (512), order updating block (513) and real time difference judging unit (514);
Described order statistic unit (511), adds up the order data information within the time a preset;
Described order taxon (512), order data within time a is classified, according to the time difference b of the order scheduled start tine preset with time instantly, order is classified, when order scheduled start tine is not more than b with the time difference of time instantly, during order classification is set to carry out; When order scheduled start tine is greater than b with the time difference of time instantly, order classification is set to pending; Described time difference b is less than time a;
Described order updating block (513), follows the trail of ongoing order situation and sequence information is upgraded, and calculates and upgrade the actual order start time;
Real time difference judging unit (514), transfer the order details data message through upgrading, and calculate the mistiming of actual order start time and time instantly, when the mistiming is greater than b, sending change order status to order taxon is the instruction of armed state.
7. civil aviaton as claimed in claim 3 field guide service system, it is characterized in that, described guiding order management module (103) also comprises order pre-generatmg submodule (601), and described order pre-generatmg submodule (601) comprises passenger's order application examination & verification unit (611), feedback unit (612), application time judging unit (613) and application product type judging unit (614);
Described passenger's order application examination & verification unit (611), for receiving the order request that client (3) sends, and relevant information is transferred in database (101), whether examination & verification passenger enjoys applied for service, and to audit order request service product be high-end product or generic services, when auditing passenger and can not enjoying applied for service, send to feedback unit (612) instruction that feedback does not does not accept information; When auditing result is high-end product, sequence information is saved to database (101), order creation instruction is sent to guiding order creation submodule (131), described order status is " applying for successfully ", and sends to feedback unit (612) instruction that feedback order accepts information;
Described feedback unit (612), in order to accept feedback information instruction, and to client (2) feedback order acceptance state information;
Described application time judging unit (613), the generic services order request send client (3) and the mistiming of order estimated time of commencement judge, and compare with the time difference " x+y " preset; When the mistiming is less than " x+y ", send to feedback unit (612) instruction that feedback does not does not accept information; When the mistiming is greater than x but is less than " x+y ", decision instruction is sent to application product type judging unit (614), when the mistiming is greater than " x+y ", sequence information is saved to database (101), order creation instruction is sent to guiding order creation submodule (131), order status is " applying for successfully ", and sends to feedback unit (612) instruction that feedback order accepts information;
Described application product type judging unit (614), receive product type decision instruction, and judge that product type is charge type or free type, when judged result is free type, the instruction that feedback does not does not accept information is sent to feedback unit (612), when judged result is charge type, sequence information is saved to database (101), order creation instruction is sent to guiding order creation submodule (131), order status is " applying for successfully ", and sends to feedback unit (612) instruction that feedback order accepts information.
8. civil aviaton as claimed in claim 7 field guide service system, it is characterized in that, described guiding order management module (103) also comprises cancellation of order submodule, and described cancellation of order submodule comprises: cancellation of order unit and cancellation of order time judging unit;
Described cancellation of order unit receives the instruction of cancelling an order, and picture order status audits the instruction that unit (210) sends examination & verification order status, when order status examination & verification is " applying for successfully ", and cancellation of order, and cancellation state is " cancelling 1 "; When order status examination & verification is " receiving ", judge the decision instruction of submodule transmitting time to the cancellation of order time;
The described cancellation of order time judges submodule, receive the decision instruction of cancellation of order time, and judge according to predetermined order estimated time of commencement and the time difference of cancellation of order time " z ", when described time difference is greater than " z ", send to order cancellation of order submodule and cancel an order, cancellation of order state is the instruction of " cancelling 1 "; When described time difference is less than or equal to " z ", send cancel an order to order cancellation of order submodule, cancellation of order state is the instruction of " cancelling 2 ".
9. civil aviaton as claimed in claim 1 field guide service system, it is characterized in that, described guiding order processing list submodule (132) also comprises: order field mass distributed is carried out the batch modification unit (801) of batch processing to different direct product to respective attributes, described batch modification unit is provided with and controls subelement (811) and record subelement (812);
The executive mode of described control subelement (811) is: when described batch modification unit (801) to perform whole group field or individual fields assignment in the batch modification that different direct product is carried out, described control subelement (811) ejects dialog box, inquire whole group field or individual fields will carry out distribution assignment according to which kind of distribution principle, and according to distribution principle automatically by field assignment under the ownership of different direct product, wherein distribution principle comprise distribute in order, Random assignment or distribute according to historical record;
The executive mode of described record subelement (812) is: when revising for the first time, the direct product that the content that keeper revises as required is corresponding different performs a field amendment one by one or in batches, after having revised, the field identification that described record subelement (812) will be revised in this disposable business operation, corresponding relation record between the field of mark and each direct product is preserved simultaneously, record complete and provide foundation for the automatic assignment of batch modification afterwards; When again carrying out batch modification field, record continues the relation record between amendment field and each direct product to preserve.
10. civil aviaton as claimed in claim 9 field guide service system, it is characterized in that, described batch modification unit (801) is also provided with the executive mode of manual assignment, when the amendment that individual fields assignment is carried out in different direct product by the execution of described batch modification unit (801), field is manually modified to it under the direct product ownership of main separation by keeper, and carries out record preservation by entry.
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Application publication date: 20160504 |