AU2014251101A1

AU2014251101A1 - Computer-controlled, unattended, automated checkout store outlet

Info

Publication number: AU2014251101A1
Application number: AU2014251101A
Authority: AU
Inventors: Ronny HAY
Original assignee: Individual
Current assignee: Individual
Priority date: 2013-04-08
Filing date: 2014-04-08
Publication date: 2015-11-05
Also published as: EP2987029A4; EP2987029A2; WO2014168955A2; WO2014168955A3; HK1221995A1; KR20150140359A; CN105324714A; RU2015145843A; CA2908831A1; MX365271B; CN108038973A; RU2015145843A3; JP2016521414A; CN105324714B; RU2671767C2; MX2015014073A; AU2018214056A1

Abstract

A computer-controlled, automated checkout store outlet comprises at least one bay. A normally locked door is associated with each bay, and provides access to items within the bay by customers approved by a computer of the automated store outlet. At least one tray is disposed within at least one bay, and adapted to hold items to be stocked by the bay. A sensor system is configured to detect the removal of an item from the bay and identify the removed item, such as when a customer is removing the item for purchase.

Description

WO 2014/168955 PCT/US2014/033345 1 COMPUTER-CONTROLLED, UNATTENDED, AUTOMATED CHECKOUT STORE OUTLET DESCRIPTION BACKGROUND OF THE INVENTION [Para 1] The present invention generally relates to an unattended, automated checkout store outlet, and its related method. This automated store outlet system can be used as an unattended automated checkout kiosk or micro market, as well as any other unattended automated checkout mini-market or neighborhood store, where consumer goods are displayed behind closed glass doors and are a sold "off the shelf". [Para 2] Typically, kiosks or micro-markets as well as mini-markets or neighborhood convenience stores require the presence of clerks and other employees and may be limited to specific hours of operation. Such requirements and limitations increase the cost of operation and the limited hours of operation affect the actual revenue. [Para 3] Some recent unattended micro-markets are operated within a company's break-room and are offering food and beverages "off-the-shelf" using the honor system. In such micro-markets, consumers can pick up items off the open and unsecured shelves and then the consumers are required to scan the barcodes of each item at the barcode scanner located on the local automated computer kiosk. Such open shelf micro-markets are limited to only highly secured locations and are subject to losses due to theft. Therefore, such WO 2014/168955 PCT/US2014/033345 2 micro-markets must be located only within the company's break-room or in such areas where the identity of the customers are known and the potential theft is mitigated. [Para 4] Additionally, this invention can also be an alternative to common vending machines that are currently used to vend products which are stored within the machine. Typically, vending machines are coin-operated, although many vending machines accept varying denominations of paper currency (such as a one-dollar or a five-dollar bill), and some vending machines now accept credit or debit cards. Vending machines are often placed where people gather, pass by, or wait, such as public buildings and transportation hubs including subways and airports, hospitals, schools, etc. [Para 5] In the common vending machine, after the appropriate number of coins or bill payment is made, and the good selected, the good is typically dropped or delivered into a built-in bin which is accessible to the customer for retrieving the product. Such vending machines are very limited to a low number of products and to a very small selection. Vending machines are typically associated with selling high-sugar, low-nutrient snacks and drinks, such as candy bars, potato chips and soft drinks. Furthermore, the ordinary metal square vending machine, in most cases, is not appealing and does not have an attractive appearance. Nowadays the bad reputation and the negative social stigma of vending machines are counted as some of the main reason that a large percentage of consumers are avoiding the use of conventional vending machines. Furthermore, vending machines are not allowing consumers to WO 2014/168955 PCT/US2014/033345 3 examine or return the items into the machine and reverse the sale. The sale process is unfriendly and upon vending the product each sale becomes final. [Para 6] Traditional vending machines also do not have many security measures, other than tamper-proofing. Thus, pranksters and thieves can damage the vending machine, and in some cases remove the money deposited within the vending machine. There is no live twenty-four hour surveillance of such vending machines. [Para 7] Yet another drawback of company micro-markets and traditional vending machines is that there is no real time communication between the consumer and the operator of the micro-market or the vending machine, should problems or questions arise. The customer can attempt to call the operator of the micro-market or the vending machine, if the contact information of the operator is even posted. Otherwise, more typically, the customer is unable to contact such operators during such visits to the micro market or the use of the vending machine. [Para 8] Therefore, under the current situation and in most cases, if an individual desires to have something to eat or drink which is more substantial or healthier than a candy bar, soda, etc., or desires to buy any personal, toiletries or conventional items, that individual must either find and purchase such products at a grocery store, a restaurant or other type of convenience stores. In other cases, there are gift shops, coffee shops or the like which may be placed in the lobby of hotels or buildings or within the waiting area of an airport which will offer such products. However, these are typically only open WO 2014/168955 PCT/US2014/033345 4 during limited hours of each day and require one or more people to be present to handle the purchases from the consuming public. [Para 9] Accordingly, there is a continuing need for automated checkout store outlets which feature an automated "off the shelf" selling method and system which is appealing and attractive in appearance and offers a wide selection of products. What is also needed is such an automated system which can offer better and more nutritious food than most vending machines without restriction to location or hours of operation. The present invention fulfills these needs, and provides other related advantages. SUMMARY OF THE INVENTION [Para 10] The present invention is directed to an unattended, automated checkout store outlet. The computer-controlled, automated store outlet of the present invention generally comprises at least one bay. A normally locked door is associated with each bay, and provides access to items within the bay by customers that have been approved by a computer of the automated store outlet. At least one tray is disposed within the one or more bays, the tray being adapted to hold the items. A sensor system is configured to detect the removal of an item from the bay and to identify the removed item. [Para 11] The tray may comprise a peripheral wall having a plurality of spaced apart slots, a platform, and at least one divider removably insertable into the slots of the wall and over the platform, creating item compartments. The at least one divider may comprise a prefabricated divider having WO 2014/168955 PCT/US2014/033345 5 prefabricated item compartments. Alternatively, the at least one divider comprises a combination of interconnectable horizontal and vertical dividers. At least a portion of the horizontal or vertical dividers includes slots formed therein for receiving a corresponding vertical or horizontal divider, such that the interconnected horizontal and vertical dividers form item compartments. The at least one divider may comprise a plurality of generally spaced apart and parallel dividers, having a push mechanism disposed in a space therebetween. The push mechanism is biased towards a front wall of the tray. [Para 12] The tray may also comprise a sheet of material having a plurality of item compartments molded therein. The sheet of material typically comprises a thermal plastic material, such that the compartments can be thermoplastically molded to form the tray. The molded compartments generally conform to at least a portion of the item to be held within the compartment. The molded compartment may substantially conform to a lower portion of the item to be held within the compartment. In one embodiment, at least a portion of the plurality of item compartments molded into the sheet of material vary in dimension and configuration. [Para 13] The sensor system may comprise a sensor array disposed relative to the tray such that a sensor is associated with each item compartment. In one form, the sensor array comprises a sensor rack disposed below the platform or tray and having a grid of apertures each configured to receive a sensor therein a location relative to each compartment of the tray. The sensor may comprise a WO 2014/168955 PCT/US2014/033345 6 photosensor which is activated when an item is removed from a compartment of the tray. [Para 14] The sensor system may alternatively comprise a tag attached to each item and a wireless reader or receiver configured to determine the location or proximity of the tag relative to the reader or receiver. For example, the tag may comprise an RFID (radio frequency identification device) tag which is tracked by a wireless RFID reader or receiver. [Para 15] The present invention is also directed to a method for selling items from such a computer-controlled, automated store outlet. In accordance with this method, a computer-controlled, automated store outlet is provided. The automated store outlet has at least one check-in station and one bay containing items removable from the bay for purchase. The automated store outlet includes a check-in station for customer identification, payment, and the like. The one or more bays of the automated store outlet are normally locked to prevent access to the items within the bay. Typically, items are arranged within compartments of each tray. A plurality of sensors are arranged to correspond with the items held by the trays. [Para 16] Customer identification is input into the check-in station of the automated store outlet, such as inputting at least one of a customer identification code and/or password, customer's unique images or QR code image or the like, swiping an electronically readable card or electronic device, or providing biometric information of the customer, such as facial recognition, WO 2014/168955 PCT/US2014/033345 7 fingerprint, eye scan or the like. The customer identification is verified by the system. [Para 17] Customer payment information is also input into the check-in station of the automated store outlet, and the customer payment information is verified by the system. The customer payment information may comprise inputting information related to previously created customer automated store outlet dedicated account, credit or debit card account information, or depositing cash into a cash receiving device of the automated store outlet. The customer may transfer funds to the customer's automated store dedicated account online or using the check-in station of the automated store outlet as well. [Para 18] In accordance with the invention, the customer is qualified by the system to remove items from the at least one bay after first determining that the customer payment information is of a sufficient level to purchase items from the at least one bay at the automated store outlet. [Para 19] After the customer has been identified, the customer's payment information verified, and the customer qualified, the customer is then allowed to shop at the automated store outlet. This requires unlocking a door to provide access to a bay. Typically, this requires that the customer provide identification information to an electronic unit associated with a lock at each bay door. This may be by means of an electronic unit which performs multiple scanning and reading and display functions simultaneously, including a motion detector, an electronic display screen, a keypad, two-way audio visual WO 2014/168955 PCT/US2014/033345 8 communication means, RFID reader, electronic code image reader, and a biometric scanner. The customer identification is verified before unlocking the door. Once the door is unlocked and opened, the system tracks the customer's activity at that bay. [Para 20] When an item is removed from the bay, such as from a compartment of a tray of the bay, the system detects the removal of the item from the bay. The system also identifies the removed item and sends the identification of the removed item to an electronic shopping cart for that customer at a computer located at the automated store outlet. [Para 21] The detection of the removal of an item from the bay can be done by a variety of means. Typically, a sensor is associated with each item within the bay. For example, the sensor may comprise a light sensor disposed below the item and exposed to light, and thus actuated, when the item is removed from the tray. Typically, compartments are formed in the tray using horizontal and vertical dividers or pre-fabricated dividers, and an item and a photosensor is assigned to each compartment. As the items and sensors are arranged in association with the tray within the bay, removal of a particular item triggers a sensor and the system can determine exactly which item was removed from the tray within the bay. [Para 22] Alternatively, the detection of the removal of an item from the bay comprises the steps of associating an RFID tag with each item on the tray. A corresponding RFID detector is utilized to detect the movement of the item away from the tray and from the bay. The RFID detector, in a particularly WO 2014/168955 PCT/US2014/033345 9 preferred embodiment, comprises an RFID antenna sandwiched between an upper and a base layer and forming a sensor tray which is positioned relative to the items in the bay so as to detect movement and removal of the item from the tray and bay. [Para 23] If the customer returns the item into the bay, the item is removed from the electronic shopping cart of the purchaser. However, when the bay door is closed, it is automatically locked. After the customer has completed his or her shopping session, the purchase transaction is closed and the customer is charged for the one or more removed items. Closing the purchase transaction can comprise the customer closing the purchase transaction using the check-in station at the automated store outlet. The customer may request display of the removed items and their purchase prices by viewing the shopping cart at a computer-controlled display unit of the check-in station. Alternatively, the system will automatically close the transaction and charge the customer for the removed item after a predetermined period of customer inactivity at the automated store outlet. [Para 24] A receipt may be provided for the one or more items purchased. The receipt may be printed for the customer or electronically sent to the customer, such as via email or the like. Purchase data from the automated store outlet is also relayed to a central control center via a wired or wireless network. [Para 25] The current invention provides a real time video and audio communication, allowing consumers to communicate with the automated store WO 2014/168955 PCT/US2014/033345 10 outlet's customer service in real time. The customer may be able to request live customer service assistance while using the automated store outlet, which will be in the form of a live attendant at a remote location communicating with the customer via an audio link or an audio/visual link, such as through a display monitor of the automated store outlet. [Para 26] Typically, the automated store outlet is monitored with surveillance devices, which may be used in assisting the customer with customer service. The surveillance devices also provide security from theft and destruction of the automated store outlet. [Para 27] In one embodiment, advertisements are displayed on a monitor associated with the automated store outlet. The advertisements may be related to the automated store outlet, the goods and items sold within the automated store outlet, or unrelated advertisements. [Para 28] The use of this invention can overcome many of the limitation or the restrictions of the common kiosk or the company's micro-market as well as the limitation and restriction of typical vending machines. [Para 29] Other features and advantages of the present invention will become apparent from the following more detailed description, taken in conjunction with the accompanying drawings, which illustrate, by way of example, the principles of the invention.

WO 2014/168955 PCT/US2014/033345 11 BRIEF DESCRIPTION OF THE DRAWINGS [Para 30] FIGURE 1 is a front perspective view of an one check-in station, one bay automated store outlet embodying the present invention; [Para 31] FIGURE 2 is a front perspective view of another automated store outlet having a hot drink brewing dispenser embodying the present invention; [Para 32] FIGURE 3 is a perspective view of another automated store outlet having multiple bays, in accordance with the present invention; [Para 33] FIGURE 4 is a diagrammatic view illustrating various aspects of the system of the present invention; [Para 34] FIGURE 5 is a flowchart depicting steps taken in accordance with the present invention; [Para 35] FIGURE 6 is a diagrammatic view illustrating the operation and use of the present invention; [Para 36] FIGURE 7 is a diagrammatic view illustrating various components of a typical automated store outlet of the present invention; [Para 37] FIGURE 8 is a perspective view of an exemplary locking mechanism used in accordance with the present invention; [Para 38] FIGURE 9 is a perspective view of a tray used in accordance with the present invention; [Para 39] FIGURE 10 is a bottom perspective view of a sensor tray used in accordance with an embodiment of the present invention; [Para 40] FIGURE 11 is an enlarged perspective view of area "1 1" of FIG. 10, showing details of the sensor tray of FIG. 10; WO 2014/168955 PCT/US2014/033345 12 [Para 41] FIGURE 12 is an enlarged perspective view of a photosensor plug in area "12" of FIG. 10; [Para 42] FIGURE 13 is a perspective view of a portion of the tray, used in accordance with the present invention; [Para 43] FIGURE 14 is a perspective view of a tray having dividing rails and pushers, used in accordance with the present invention; [Para 44] FIGURE 1 5 is a top view of the tray of FIG. 14; [Para 45] FIGURE 1 6 is a partially exploded and diagrammatic view of the detection of an item removed from an RFID-based sensor tray, in accordance with the present invention; [Para 46] FIGURE 17 is a front perspective view of a tray used in accordance with the present invention having molded compartments; [Para 47] FIGURE 18 is a front perspective view of an exemplary molded sheet of material comprising the tray, having a plurality of different objects disposed within the different molded compartments, in accordance with the present invention; and [Para 48] FIGURE 19 is a perspective and diagrammatic view of a larger micro-market system incorporating multiple check-in stations and multiple modular bays, in accordance with the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS [Para 49] As shown in the accompanying drawings, for purposes of illustration, the present invention is directed to a system providing unattended, WO 2014/168955 PCT/US2014/033345 13 automated checkout store outlets for use in distributing products and items to customers. As will be more fully described herein, each automated store outlet (ASO) is designed to be fully automated and unattended. However, the system provides interactive live solutions, allowing customers to interactively communicate with customer service agents and management via audio and/or video conferencing or chat or text chat. The present invention and its related method provide greater security than currently provided by current micro markets and greater flexibility and more product offerings than are currently offered by conventional vending machines, while the transactions are still conducted without any need for attended personnel. [Para 50] With reference now to FIG. 1, an exemplary automated checkout store outlet (ASO) 10 is shown. The ASO 10 is an unattended, automated checkout kiosk or micro-store outlet. The ASO can be used for the sales of many types of food and beverage items as well as all kind of other suitable consumer products. The ASO includes a check-in station 12 where an individual can login personal identification information, select and enter payment type and information, be approved for transactions, interface with customer service, and close transactions. The check-in station typically includes an electronic monitor or screen 14, which in a particularly preferred embodiment is a touch screen so as to both display information as well as allow the customer to interact with and input data into the system. However, it will be appreciated that other data input means such as a mouse, keyboard, etc. could be used in connection with a non-touch screen for the same purposes.

WO 2014/168955 PCT/US2014/033345 14 The check-in station 12 also typically includes a camera 16 and speakers used for identifying the customer and/or permitting the customer to communicate live with customer service representatives or the like. [Para 51] As part of using the invention, a customer is identified. This can be done in several ways. For example, the user may simply enter in a customer identification code and/or password, such as using the touch screen monitor 14. Alternatively biometric information may be obtained from the customer utilizing, for example, the camera 16 which can be used for facial recognition purposes, or a scanner 18 which can be used for obtaining fingerprints from the customer so as to properly identify the customer. Scanner 18 can also be used to read customer's RFID card or customer Quick respond imaging reading as additional options to identify the customer. A card reader 20 is typically provided as part of the check-in station 12 as well. This can be used for identifying the customer and for the customer to provide payment information, such as in the form of a pre-issued dedicated card for ASOs of the system, debit cards, credit cards, etc. The check-in station 12 can also include a mechanism for receiving deposited cash in the form of currency bills and coins in order to effectuate a transaction. [Para 52] Each ASO 10 includes one or more bays 22 which contain items which are removable from the bay 22 for purchase. The bays 22 can be placed next to each other, in multiple numbers of configurations. Each bay 22 includes a normally locked door 24. Typically, the access doors 24 are comprised of glass or other transparent material such that the customers can WO 2014/168955 PCT/US2014/033345 15 view the contents of the bays 22 before opening the doors 24. All doors 24 are self-closing spring doors which will close automatically upon releasing the handle of the door. [Para 53] In a particularly preferred embodiment, an electronic unit, such as a scanner or data input device 26 is associated with the access door 24 of each bay 22 which must be used by the customer in order to unlock the door 24 and gain access to the contents within the bay 22. Typically, this is done after becoming identified, selecting payment information, and becoming qualified through the check-in station 12. The customer may enter a code, provide a fingerprint at the scanner 26, scan or swipe a card including the scanning of a QR image, RFID card or other electronic device, etc. at the electronic unit 26 so as to gain access to each bay 22 through the locked door 24. [Para 54] As needed, the individual bays 22 may be refrigerated, be capable of holding and retaining frozen food, otherwise climate controlled, or provide no climate control, depending upon the items to be purchased therein. An ASO 10 having multiple bays 22, as illustrated in FIG. 3, may have some bays 22 which are refrigerated, while the other bays 22 are not. [Para 55] Means are provided for retaining and presenting items to be purchased within the bays 22. Typically, trays 28 or other shelving is provided for these items. As will be discussed more fully herein, the ASO is able to detect the removal of every item from each bay 22 so as to charge the customer for each item removed.

WO 2014/168955 PCT/US2014/033345 16 [Para 56] With reference again to FIG. 1, the present invention contemplates the use of incorporating an advertising or marketing monitor 30, which will provide advertising and marketing for various products and services. These products and services may be related to the ASO or the company providing and servicing the ASO, or may be related to other companies. The advertising monitor 30 may also be used to advertise items for sale within the ASO. Alternatively, the advertising monitor 30 may be used to advertise goods and services which are completely unrelated to the ASO 10 or the items for purchase therein. The advertising monitor 30 could also be used for describing to new customers how to use the ASO system. This can be done either at the advertising monitor 30, at the monitor 14 associated with the check-in station 12, or printed instructions could be provided on the ASO 10. [Para 57] Canopies 32 are typically attached to the modular units containing the bays 22, check-in station 12, etc. for providing lighting, branding and marketing, and otherwise making the ASO 10 unit aesthetically pleasing. [Para 58] With reference now to FIG. 2, another ASO 10 is shown having a check-in station 12, as described above, and a plurality of bays 22 within two modular units. In this case, however, it will be seen that the modular bays 22 are of a different configuration and size than that illustrated in FIG. 1. Moreover, one of the bays 22 includes items related to a drink dispenser 34. The drink dispenser 34 typically comprises a coffeemaker, but can also provide hot water for making tea, cold water for making cold flavored beverages, etc. The coffee K-cups, teabags, flavoring packets, cups, etc. would be accessed WO 2014/168955 PCT/US2014/033345 17 through the locked door 24 of the bay 22, and after retrieving and purchasing these items, the customer could make the desired beverage using the beverage device 34. The beverage device 34 may or may not be behind a closed and locked door 24. Other type of hot or cold single cup beverage dispensers 34 may be provided. Such dispensers are controlled by the ASO's computer system and dispense selected beverages only to qualified customers. [Para 59] The ASO 10 illustrated in FIG. 2 allows the operation of an automated, unattended coffeehouse. Customers are allowed to prepare their own hot or cold beverages, such as coffee or tea, independently. The brewing device 34 may be only activated after the customer has properly checked in and become qualified through the check-in station 12. The customer may also be able to purchase other products that are commonly sold in coffeehouses, such as muffins, cakes, other bakery items, etc. which can be obtained through the one or more additional bays 22. [Para 60] Traditional coffeehouses, such as Starbucks and others, have become very popular and are visited frequently. However, in many cases, such coffeehouses are located a sufficient distance away from the customer that the customer must either walk several blocks to the coffeehouse or drive his or her car to the coffeehouse. Also, many times there is a long line of customers in such coffeehouses and it takes time to get service. Additionally, such coffeehouses are charging quite high prices for their products. There is a need for an automated coffeehouse kiosk or ASO embodied by the invention that can be conveniently located within lobbies, office buildings, airports, dorms, etc.

WO 2014/168955 PCT/US2014/033345 18 which are fully automated, unattended, and provide quality coffee, tea, etc. at lower prices. [Para 61] With reference now to FIG. 3, the ASO 10 of the present invention is modular and multiple bays 22 can be provided in varying configurations as part of the same ASO 10, and a single check-in station 12, as illustrated in FIG. 3. Thus, for example, in larger buildings, airports, etc. where there is a greater need and sufficient space, a larger ASO having multiple bays 22 can be provided. However, in smaller buildings, dormitories, and the like a smaller ASO, such as that illustrated in FIGS. 1 or 2 can be provided to meet the needs of that location. The modular ASO is very flexible allowing designing an ASO in deferent shapes and configurations. Therefore, the ASO may be as small as illustrated in FIG. 1 or bigger as illustrated in FIG 3 or in any other size based on the location's requirements and the location physical configurations. The ASO 10 operates in the same fashion, regardless of the number of bays 22 and modular units provided. [Para 62] As is illustrated in FIGS. 6 and 7, each of the bays 22 is able to detect the removal of an item therefrom by the customer who has gained access to the bay 22 through the electronic identification unit 26 associated with the lock of the door 24. This information is relayed from circuitry associated with each bay 22 to a main controller and local computing system (LCS) at each ASO for determining the exact identity of each item removed by that particular customer and charging that particular customer for the items removed. The main controller and LCS also control the functions of the check- WO 2014/168955 PCT/US2014/033345 19 in station 12. Thus, all functions of each ASO 10 are fully operated by the LCS located locally at each ASO. The LCS creates, saves and maintains activity reports and history logs at each local ASO. Thus, in the event of communication and network outages, the ASOs of the present invention can still operate and function as they are self-sufficient by containing the necessary circuitry, controllers, computers, software, etc. to perform transactions. [Para 63] With reference now to FIG. 4, however, each ASO 10 (labeled ASO1 ASON) are typically in constant communication with a central control center or main control network facility (MCNF) 36 to exchange data, information and activities. The MCNF 36 assists in the activities of all ASOs, as well as the customer service network 38, the network operation center (NOC) 40 and inventory, sales and a reporting system 42. The customer service network 38 allows customers to interface live with customer service staff. The network operation center is typically tied to the company's website and allows customers to create accounts, add funds to their accounts, obtain company news, review personal activity records and/or statements, and other such related functions. Thus, a two-way communication network is established, using wired or wireless technologies, for the ASOs to relay information to the MCNF 36, NOC 40, customer service 38, or the inventory and sales and reporting system 42, and receive communication back in the form of customer service, surveillance, remote operation, etc. However, in the event of a network outage, as described above, each ASO is capable of performing transactions WO 2014/168955 PCT/US2014/033345 20 and recording such transactions for later forwarding to the MCNF 36, or other applicable unit or department. [Para 64] It is contemplated by the present invention that either via a website or a check-in station 12 at an ASO 10, a customer creates an account dedicated to the system of the invention. Funds are loaded onto the account and a dedicated card or electronic device may be issued to the customer. Alternatively, the customer may be provided a customer identification, PIN, password, etc. to enter in at the check-in station and/or electronic scanner units 26 to gain access to the ASO to make purchases, etc. The funds of the dedicated account may be replenished by means of debit cards, credit cards, wire transfers from bank accounts, or even cash deposited into the ASO. [Para 65] With reference now to FIGS. 5 and 6, a customer begins the process of using the present invention by identifying themselves and their choice of payment method 44. This is typically done at the check-in station 12, as illustrated in step 56 of FIG. 6. [Para 66] The first step that a customer takes when the customer reaches the ASO 10 is to go through an identification and qualification process. During this process, the local computerized system identifies the customer and then qualifies the customer to shop at the ASO. A customer can be a member or a non-member. A member is a person who preregistered with the company and has a customized member card or identification code or the like which was issued to him or her by the company.

WO 2014/168955 PCT/US2014/033345 21 [Para 67] As mentioned above, the initial identification is usually accomplished at the check-in station. If the customer is an approved member, the customer will have with him or her his or her own customized member card (such as an RFID card, an NFC card, magnetic strip card, or other type of customized identification smart card). The customer will also typically have a personal identification number (PIN) which is already pre-associated with the member card. The customer scans his member card onto the scanner or card reader at the check-in station 12 and then enters his own PIN using the station's keypad or the station's touch screen. In some cases, the customer may be required to enter additional information such as a zip code, date of birth, the name of his or her pet or other information that may be saved in connection with the customer's profile for security purposes. [Para 68] The present invention contemplates replenishing the issued member payment card with credits representing dollar amounts either online on the company website, or at the check-in station screen at any ASO using a credit or debit card or currency. Members may also authorize an ACH transaction to replenish their payment card. [Para 69] Alternatively, if the customer is a member who previously scanned and registered his or her facial and/or fingerprint imaging, the customer can also be identified by the biometric data such as by scanning his or her face or fingerprint at the check-in station scanner. The system compares the facial, fingerprint, or other biometric image with the biometric images on record and identifies the customer.

WO 2014/168955 PCT/US2014/033345 22 [Para 70] As another option, the member customer may enter his or her user's name and password or the like, using the local check-in station's touch screen or other data entry mechanism. The system compares the information with the database, and if the system finds the information entered matches the database records, the system completes the identification process. Once again, in some cases, the customer may be required to enter additional information saved with the customer's profile for security purposes. [Para 71] As yet another option, a member customer may download a company software application onto a mobile electronic device, such as a smart phone, which allows the customer to be identified by using an image, such as a QR code image, downloaded to the customer's mobile device. Upon accessing the application from the mobile phone and after entering the customer's PIN and requesting the QR image, the QR image is pushed to the customer's smart phone number. A new QR image gets pushed to the customer's smart phone each time the customer accesses the application and requests an image. The smart phone number on file and the customer's PIN must match in order to receive the qualified QR image. The particular image is good for one session in the ASO. If the QR image does not get used for a predetermined length of time, the QR image becomes void. [Para 72] Additionally, by using this option, the customer gets his or her active virtual shopping cart, in real time, during any shopping session in the ASO directly on the mobile phone display. Also, from time to time, the customer gets notices and promotional advertisements that are pushed to the WO 2014/168955 PCT/US2014/033345 23 customer's smart phone, using push notification functions or any other cellular technology. [Para 73] If the customer is not a member and wishes to shop at the ASO using a credit or debit card, the customer can scan the card with the reader at the check-in station 12. The customer may also be required to enter additional information such as a billing zip code, date of birth, or any other information that may associate the person with the payment credit or debit card. Additionally, the customer may also be required to be scanned biometrically, such as providing a facial image from the check-in station's camera and/or a fingerprint. [Para 74] If the customer wishes to use cash for a shopping session, the customer must enter the cash bills or coins into a cash acceptance receiving machine that is part of the ASO, such as part of the check-in station or as a separate bay beside the check-in station. In one embodiment, the customer will enter his or her name, driver's license, be scanned biometrically, and/or be provided a PIN or other identifying information. [Para 75] In one embodiment, the machine will issue on location at the ASO a card that is loaded with the funds in the same amount that the customer fed into the machine, so long as the amount is over a minimum amount required. Alternatively, the machine may print a customized QR image, barcode, RFID tag card, or other image on a smart paper access card which is issued specifically for such transaction. In yet another alternative, a temporary access PIN may be provided to the customer, either instead of such printed image or smart card or WO 2014/168955 PCT/US2014/033345 24 in addition to these. The PIN may be generated by the machine or selected by the customer on the cash machine's touch screen. The access cards, printed image, and/or PIN will allow the customer to access bay doors 24 and shop at the ASO. [Para 76] Upon completing the current shopping session, the customer may insert or scan the temporary access card back into the machine to redeem cash in the amount of the remaining balance on the card (the remaining balance being the amount loaded onto the card less the cost of the items purchased during the shopping session) or keep the card for future use. Additionally, such types of cash access cards with preloaded specific dollar amounts may be offered for sale as gift cards or cash access cards for shopping at any ASO. [Para 77] In the event that the system detects that any person may not meet certain security criteria, the system may require additional information or may deny access to such person. [Para 78] After being properly identified and presenting an acceptable choice of payment, both of which are verified by the system, the system then qualifies the customer to remove items from any bay by determining that the customer payment information is of a sufficient level to purchase items from the ASO. The qualification process is necessary in order to confirm that the customer's account has sufficient funds available for an average shopping visit amount. The amount of an average shopping visit may be different in each location and can be preset on the system. Thus, after the identification process is completed, the system prequalifies the customer's member card or account, WO 2014/168955 PCT/US2014/033345 25 debit or credit card, or input cash for the average shopping visit amount. If the payment amount is not qualified, the system notifies the customer on the check-in station screen that there is not a sufficient amount in connection with the payment type selected in order to conduct shopping. Alternatively, the system may allow the customer to specify on the touch screen a lower qualification shopping amount based on the customer's intention to spend at this visit. If the unqualified customer is a member, the member customer may add funds to his or her account using a debit or credit card, ACH transfer, etc. to become qualified. If the customer is not a member, the customer may use a different debit or credit card that will be qualified or insert additional cash into the ASO. Otherwise, his or her access will be denied. [Para 79] With reference again to FIG. 5, when the system has qualified the payment method, the qualified customer's profile is elevated to PRESENT MODE 46. With reference to FIG. 6, this is done by the local computer system 58. [Para 80] Present mode means that the customer and his or her card or other payment information passed the identification and the qualification process and that he or she is present at the ASO and is qualified to open the bays' doors and shop at the outlet store. The customer's profile in the present mode includes the customer's personal information including the customer user name and PIN, the customer's RFID/NFC or magnetic swipe card information and PIN number, and also the customer biometric information and images on record, such as fingerprint and facial scanned images or other available and pertinent personal identification information.

WO 2014/168955 PCT/US2014/033345 26 [Para 81] In the event that the cash system issues a temporary access cash card, barcode or QR image access card, or the like, the system approves the card for shopping and elevates the card's credentials to present mode. [Para 82] In one embodiment of the invention, when in the present mode, the doors to the one or more bays are either unlocked or can be selectively unlocked, such as by only depressing a button, switch, etc. associated with the door 24 and the lock illustrated in FIG 8, and without the requirement of a second identity scanning by the door's scanner 26. However, this option may only be available in a very small ASO which enables a single customer to utilize the ASO at a given time. In such case of a relatively small ASO 10 having only a single bay 22, this is not a concern and this option may be suitable. However, this option presents a problem in ASO with multiple bays 22. If only one customer will be able to shop at such larger ASO at any given time, an unqualified individual other than the qualified customer can open a door 24 and access items within a bay 22 that will be wrongly charged to the customer who is in the present mode. [Para 83] Accordingly, in a particularly preferred embodiment, in order to allow simultaneous access by multiple customers to shop and open multiple larger ASO's doors 24, each qualified customer must be identified again before opening any bay door 24 by the electronic unit or scanner 26 associated with each bay door 24. If the customer is identified as in the present mode and the proper identification is presented at the scanner 26, the door will open 48. Otherwise, it remains locked. Nevertheless, one customer can open one door at WO 2014/168955 PCT/US2014/033345 27 a time. Such customer is the responsible party for all removed item from such bay 22 until such bay's door 24 is closed and locked. [Para 84] Only a customer that has his profile or his cash access card in the present mode can open a bay's door to remove products. In order to open any door, the customer must scan his or her card, facial or fingerprint or other biometric information, or enter his PIN into the door scanner 26 located by each door 24, as illustrated in step 60 of FIG. 6. Such door scanners and their components may be multi-system scanners which can perform an RFID/NFC scanning, barcode or QR code image reading, biometric facial or fingerprint scanning, or a manual entry of user name and PIN. The electronic scanner unit 26 of the present invention can accept any one of these methods or any combination thereof, or any other identification means. For example, customers that use their credit or debit cards to qualify may enter manually into the scanner unit the last four digits of the card that was used during the identification and qualification process, or enter a PIN that may be given to him/her during the identification and qualification process, or use a printed barcode or QR access card issued by the ASO to the customer during the check-in process. If the customer's credit or debit card is a smart card, the scanner may read the RFID, NFC or other identification technology as the customer scans that particular card onto each door's scanner to open any bay's door. As an additional security measure, the ASO may require the use of biometric facial, fingerprinting, or other imaging in addition to any of the WO 2014/168955 PCT/US2014/033345 28 foregoing. A customer's card or profile that is not in the present mode will not be able to gain access to open any bay's door. [Para 85] Instead of issuing member cards, other electronic devices in the form of bracelets, rings, etc. which contain a smart RFID chip or any other RF technology may be issued to the customer. By wearing such bracelets or rings, etc. the customer member can merely hold any bay's door handle and open the bay's door. By holding the door's handle, the door's scanner that is located near the door's handle, within a few inches, will detect the customer's identification within the bracelet or the ring and allows the opening of the door. [Para 86] After the computer system confirms that the information entered into the door scanner matches the information of the customer's profile that is in the present mode level, the computerized controller unlocks the particular bay's door. Alternatively, instead of the main controller or LCS performing such function, the present mode information can be downloaded and updated in real time to all door scanners with all profiles of customers and access cards which are elevated to present mode such that the information can be temporarily stored in the memory of each scanner for as long as the customer's or card's profiles exist in the present mode. Thus, when the customer scans his or her card, provides biometric information, enters his or her PIN into the door scanner located by each door, the scanner obtains a match with the customer's profile identification information saved on the scanner's memory, and the scanner notifies the central controller and LCS of such a match and requests that the LCS unlock the door.

WO 2014/168955 PCT/US2014/033345 29 [Para 87] In this manner, only one person at a time can open a door 24 of a given bay 22. As such, that customer is the responsible party for all items that are removed from the bay as a result of him opening the door, while allowing multiple customers to shop at the ASO simultaneously. Having customers go through an identification and qualification process and be elevated to present mode also facilitates the second identification step at the electronic device scanner associated with each bay door. Instead of the system having to search a database for the identification code, password, fingerprint, etc. of all the members which belong to the ASO system, the local computer system of the ASO can merely search for the assigned and known identification codes, passwords, biometric information, etc. for those customers who are already in the present mode and currently present and shopping at the ASO. This cross matching and determination can happen nearly instantaneously, whereas searching a large database of such information can take additional time. [Para 88] In one embodiment, upon identifying the customer and opening the lock of that bay's door, a display screen of the electronic unit scanner 26 may display the customer's remaining balance and the customer's current virtual shopping cart. When the door closes, and is locked the screen clears again waiting in standby for the next customer to enter an ID and be authorized before presenting such information to that customer. [Para 89] If a customer does not have sufficient funds in his account or if the customer's shopping amount exceeds the amount that the card was qualified for during the check-in process, a message will be provided to the customer, WO 2014/168955 PCT/US2014/033345 30 such as on the scanner's display, notifying the customer that he has exceeded his authorized shopping amount and the door will not unlock. Customer service may be notified and be able to intervene via a video or audio connection. The customer will be allowed to provide a different payment option or supplement the existing payment option in order to continue to shop at the ASO. [Para 90] With reference again to FIGS. 5 and 6, the customer that gains access to the door and opens the door to that bay can remove any item from the bay's trays. The customer that opens the door is responsible for all items removed from that bay until the door is closed and locked. As items are removed from the bay, the product's name, description and price are added to the customer's virtual shopping cart 50. This is illustrated in steps 62 and 64 of FIG. 6. As the customer removes an item 70 from the tray 28, sensors detect the removal of the item 70 and the system is able to determine exactly the product name, description and price of that removed item 70 so as to add it to the virtual shopping cart 64. As described above, the virtual shopping cart may also be provided on the user's mobile electronic device, such as a smart phone, display screen, as well as on a screen associated with the electronic unit scanner 26, and/or the display screen 14 associated with the check-in station 12. This may be automatically displayed, or only displayed if requested by the customer. [Para 91] Thus, as the customer removes an item 70 from the tray 28 of the bay 22, the system detects, in real time, which product was removed and logs WO 2014/168955 PCT/US2014/033345 31 such product as a "pending sale item" in the virtual shopping cart of the identified customer that opened that door. The system detects the removal and identifies the products that get removed based on the preconfigured database information of each compartment of the tray. Detection of the removal of products can be accomplished by using any optical or electrical sensor system or any digital measurement system and/or by using any RFID or NFC identifying tag system as well as any other suitable sensor technology. [Para 92] If the customer returns the item 70 to the tray 28, the system in real time removes that item from the customer's virtual shopping cart. In some cases, if the customer wishes to return the item to the tray before closing the door, the customer must return the item to the same location that the item was removed from. In some cases, if the customer does not return the item to the right location, credit may not be issued for such return and an alarm and/or voice announcement will request the customer to move the item to the correct location. The misplaced item will be logged and if not corrected by the customer, such compartment's product may be automatically updated by the software. If the software is unable to update the database, the software issues a notice to the maintenance crew indicating such misplaced product. In the use of some sensors, such as RFID tags or the like, the location of each product is less critical and such functions are modified accordingly based on the situation of each occurrence. [Para 93] With reference again to FIG. 5, when the customer releases the door handle, the door will automatically close and lock 52. In a particularly WO 2014/168955 PCT/US2014/033345 32 preferred embodiment, the glass door 24 in front of each modular bay 22 is a biased, self-closing spring door which will close automatically upon releasing the handle of the door. When the door is fully closed, the locking mechanism detects that the door is completely closed, and then at that time the system activates the electric deadbolt to lock the door. [Para 94] With reference now to FIG. 8, such an electronically actuated deadbolt lock 72 is shown. A deadbolt 74 is selectively moved from an open to a closed and locked position as dictated by electrical current, electrically generated signals, etc. [Para 95] In one embodiment, the door includes a metal magnetic strike plate designed to accommodate the deadbolt 74 of the electrical locking mechanism 72, as well as to activate a reed switch in the lock when the door is fully closed. The electrical locking mechanism 72 as illustrated in FIG. 8 may include a unit case 86, the deadbolt 74, motor and gears 78 for moving the deadbolt 74, and circuitry 80, including any limit switches, magnetic reed switches, etc. for detecting the closing of the door, receiving signals from a computerized controller, etc. Typically, limit switches, reed switches or the like detect the position of the door at all times. The magnet on the strike plate is positioned to activate the reed switch when the door is fully closed, and at that time the control board activates the motor to slide the deadbolt and lock the door. The locking or unlocking of the bays' doors is typically based on commands from the main central control board 90.

WO 2014/168955 PCT/US2014/033345 33 [Para 96] If the customer wishes to open the same door, after it is closed and locked, the customer must repeat the above-indicated steps. That is, the customer must scan his or her card, electronic device, provide a biometric scan, enter a proper code, etc. while in the present mode. Once again, the central control board or LCS activates the motor and gears 78 and pulls back the deadlock 74 so as to unlock the door and allow the customer to open the door and remove items from the bay 22. [Para 97] With reference again to FIG. 5, when the customer has removed all desired items and is finished shopping, the customer may either manually close the transaction and receive a printed receipt at the check-in station, or leave without closing the transaction and the system will automatically close the transaction after a predetermined amount of time of inactivity by the customer 54. As illustrated in FIG. 6, the customer may return to the check-in station and present identification to view the virtual shopping cart and close the transaction and obtain a printed receipt, if desired. Upon scanning the customer's ID card, or providing other identification, the system displays the particular customer's virtual shopping cart which lists all the items that the customer has removed from the trays. The customer may review this list and then click okay to complete the transaction. However, if the customer wishes to not spend time to close a transaction, the customer may simply walk away from the ASO and after the system detects that the customer is no longer active within the ASO for a predetermined period of time, the system closes the particular shopping session automatically, and charges the customer for the WO 2014/168955 PCT/US2014/033345 34 items removed and shown in the virtual shopping cart. Instead of a printed receipt, a receipt may be sent electronically to the customer, such as via email, text, etc. This is particularly desirable for the customer who elects not to manually close the transaction at the check-in station 66. After the transaction is closed, the software and LCS computer system removes the customer from the present mode 68. [Para 98] As indicated above, the method of requiring a second identification and verification at each door of each bay allows multiple numbers of customers to shop at the ASO simultaneously. The system, in real time, differentiates between each customer's virtual shopping carts based upon the customer's access to a given bay and the removal of given items within that bay, and accurately charges each one of the customers for the products that each customer removes from each tray after opening the bay's door. The purchase data from the ASO is relayed to a central control center, such as the MCNF 36 illustrated and described above in FIG. 4. [Para 99] Also, as mentioned above, in small ASOs, when only one person can shop at a time, the door scanner electronic units may not be required. In such situation, the identified and qualified customer is assumed to be the only person that opened a door during the one person shopping session and that the customer has removed items from the one or more bays. Thus, the identified and qualified person is the responsible party for all products removed from any tray and bay during the shopping session.

WO 2014/168955 PCT/US2014/033345 35 [Para 100] In such case, the shopper may be required to unlock a given bay door by depressing a button, such as a lit green button. The other doors will remain locked to prevent third parties from opening the doors and removing items from other bays. Thus, only one door can be open at any given time for security purposes. If there is only one bay with one door, such may not be necessary and the door will be unlocked for the customer immediately upon becoming identified and qualified. [Para 101] In such case, in order to prevent more than one customer attempting to log in at a given time and/or to force the customer to manually close a transaction, a motorized card reader might be used to hold the customer's member card, credit card, or debit card until the shopping session is completed and the customer closes the transaction manually using the check-in station's touch screen and the customer's account is charged. This will require that the customer manually close the transaction by viewing the virtual shopping cart and approving the transaction. After the transaction is closed and the customer's account billed, the motorized card reader releases the customer's card and the system shifts to standby mode ready for the next customer. In the event that the customer uses biometric scanning, an RFID or other swipeable card, the customer merely closes the transaction by pressing the okay or other such indicating button at the check-in station's touch screen and after charging the customer's account, the system will shift to standby mode ready for the next customer. A printed receipt or an electronically emailed receipt will be provided to the customer.

WO 2014/168955 PCT/US2014/033345 36 [Para 102] With reference now to FIG. 7, a schematic diagram is shown illustrating the interconnection of the various components of a typical ASO 10. Three bays are shown for purposes of explanation and illustration. Each bay is shown with four shelves or trays 28. Each bay 22 is shown with the corresponding electronic scanner unit 26, lock 72, and LED lights 88. [Para 103] The check-in station 12 components of a display screen 14, camera 16, scanner 18 and/or card reader payment accepter 20 is shown communicating with the local computing system (LCS) 58. The LCS 58 communicates with the MCNF 36, NOC, customer service tech support unit 38, etc. However, as discussed above, all of the functions of the ASO, other than remote surveillance and customer service, are typically performed locally at the ASO 10 to prevent the ASO from not being able to function and perform transactions in the event of network disruptions, which would otherwise occur if the system were based on a cloud or remote computing system. Moreover, in order to ensure the ability to service customers efficiently in order to have the fastest function responses at all times and in order to avoid down time due to Internet interferences and outages, the ASO computing system's LCS is locally placed, instead of a cloud or remote computing system. Therefore, the ASO 10 can remain in operation during Internet outages. The LCS conducts multiple functionalities simultaneously in the operation of the ASO, which includes identification and qualification of customers, the operation of the locking mechanisms and detection of removed items, applying charges, surveillance video, as well as all other customer interactive media functions such as video WO 2014/168955 PCT/US2014/033345 37 and audio live conferencing. Therefore, the LCS 58 consists of a suitable high grade one or more computing system to accommodate such functionalities locally, without delays, and the outages or interferences that may occur by using cloud or other remote computing systems. [Para 104] Each shelf or tray 28 includes a sensor tray 82 containing one or more sensors which detect when an item is removed from the shelf or tray 28. This is relayed, typically via a bridge board 84 to a local tray circuit board 86 and then further, to a main circuit board 90 which directly interfaces, or is even part of, the LCS 58. The tray circuit boards 86 may be interconnected in series, as illustrated, or may all be directly connected to the main control board 90 and LCS 58. However, given the arrangement illustrated in FIG. 7, if a single sensor tray, bridge board, tray circuit board or the like malfunctions, this malfunction does not affect the operation of the remaining trays or shelves 28, and particularly the other bays of the ASO 10. [Para 105] Every ASO's electrical functionalities are controlled by the main control board 90 and the tray circuit boards 86, together communicate with a proprietary software program operated by the LCS 58. Upon detecting any changes, such as removal or placement of products on or off the trays 28, a signal is generated, reporting, by a serial data string, such activity to the main control board 90. The center or main control board 90 communicates with the LCS 58 which utilizes a local database to determine which item was removed from or placed on and applies such activity to the proper present customer's virtual shopping cart.

WO 2014/168955 PCT/US2014/033345 38 [Para 106] Additionally, the main control board 90 and the tray circuit boards 86 activate the bright mode LED lights 88 and 130 whenever the system shifts to purchase mode or when any bay's door is opened. The LED light may dim when the bay's door is closed. Also, the main control board 90 controls the locking mechanism's open and close position. [Para 107] In addition to the above, the invention and its software provide an extensive inventory control program and replenishment/fulfillment program. This allows the operator of the ASO to have, in real time, a full reading of all products that are present in each one of the trays or shelves 28, and to generate a replenishment list for each ASO, as needed. Upon entering a restocking mode, the system generates an inventory file, indicating the inventory of all items that currently exist in each compartment throughout the ASO. At that time, all locks or the locks of such particular portion of the ASO are open for restocking. Upon resetting, the system provides a complete reading of all trays' compartments again and creates a file showing the changes before and after the restocking session. The file can be used to confirm that restocking was done accurately. After resetting, the system changes back to standby or purchase mode. [Para 108] The software manages the entire operation of the ASO including all administration activity and reports. All activities are reported, via a network connection such as the Internet, to the main control network facility (MCNF) 36. Additionally, the software operates the NOC and customer service interfaces 38. Such interfaces include the interactive features allowing the customer to WO 2014/168955 PCT/US2014/033345 39 communicate live through audio and video conferencing with the company's customer service or the network operating center. By touching the proper area on the touch screen monitor 14, a customer can initiate an audio and video conference call with customer service. Customer service agents appear live on the screen and help customers' needs. Additionally, the software allows the customer service representative to remotely lock or unlock doors, turn on or off the LED lights, charge or credit a customer's account, add funds to a customer's account when the customer wishes to replenish their account balance, etc. Furthermore, customer service has access to the remote viewing function allowing customer service to view the ASO sight remotely such as via the camera 16 or a surveillance system. [Para 109] Each ASO is equipped with surveillance video cameras. It is contemplated that in addition to a surveillance video camera that one or more display screens be provided, such as within each bay, that show what the surveillance video camera is filming, including the user who has opened the bay door and the one or more items that are removed from the bay. All video sessions are stored on the local computer and can be viewed locally or remotely. If any bay's door is opened without the proper command from the main control board 90, a security alarm is activated and customer service remote viewing is turned on. All customers' activities are fully logged in or saved. In the event that any tampering is discovered, management can view the activities log and the video recording to determine who tampered with the WO 2014/168955 PCT/US2014/033345 40 system. Thus, such a system can also be used to confirm a customer's removal of items from the ASO. [Para 110] In one embodiment of the present invention, the ASO 10 includes a motion detector. The motion detector may be part of the identification scanner 26, or may be independent and placed at one or more locations throughout the ASO. The motion detector will detect motion of someone approaching or passing by the ASO. In this case, the detection of motion by the motion detector can be used to power on the lights of the ASO, such as the LED lights 88 within the various bays 22, turn on an initial prompt screen at the screen 14 of the check-in station 12, activate the advertising monitor 30, and the like. Moreover, the detection of motion by the motion detector can be used to activate the surveillance video cameras and systems, and actuate live remote viewing for security purposes or even customer service purposes. [Para 111] All doors are closed and locked until such time that a present qualified customer opens any bay's door. A qualified customer can only open one door at a time. Such customer is the responsible party for all items that get removed out of the bay during that time until the door is closed and locked. If any mechanical malfunction or tampering restricts the door from fully closing for more than a predetermined length of time, an alarm will be activated and customer service remote viewing turned on and activated. [Para 112] Moreover, if qualified customers remove from the trays or shelf 28 items that the combined cost exceeds the amount that the customer is qualified for, the customer profile will be removed from the present mode restricting the WO 2014/168955 PCT/US2014/033345 41 customer from opening any additional doors and the local door alarm will activate as well as a video and/or audio session will be activated allowing customer service agents to request the customer to return the excessive items until the customer balance is sufficient to purchase such items. Additional security measures may be applied as needed. [Para 113] The MCNF 36 is a central control center that manages all ASO locations as well as the company's administration and reporting needs. The MCNF hosts the company's Network Operating Center, the company's customer service and the company's websites. The MCNF communicates with each ASO's LCS 58 via the network connection, exchanges data and assists in the operation of each ASO. However, all local functions, mechanical and electrical, as well as all detection identification and qualification of each customer are mainly controlled by the local LCS of each ASO. However, the MCNF can utilize the software to manage the company's administration including all sales reports and inventory, restocking reports, customers' account activities and balances, member database and a variety of other functions and special programs. Additionally, the MCNF hosts and manages the company's websites which provide company information as well as allowing members to log on to their profile and obtain reports, add funds to their balance, interact with the company's special programs and communicate with company staff via chat, email or live video/audio. [Para 114] With reference now to FIG. 9, in one embodiment, each tray or shelf 28 has an upper portion 92 and a base portion or unit 94. The upper unit 92 is WO 2014/168955 PCT/US2014/033345 42 substantially enclosed and has a plurality of spaced apart grooves 96 formed in a wall thereof. The spaced apart grooves allow the selective positioning of horizontal and vertical dividers 98 and 100. As can be seen, at least one of the dividers includes spaced apart grooves 102 for the insertion of the other divider, in this case the horizontal divider 98. It is also contemplated by the present invention that prefabricated dividers 104 be used which provide a compartment of a fixed size. The benefit of the horizontal and vertical dividers 98 and 100 is that the size of the compartment for each item can be varied, such that the tray 28 can accommodate items of different sizes. For example, the prefabricated divider 104 may be useful for coffee K-cups, teabags, or other items of a set and given size. The larger dividers 98 and 100 can be used to form compartments which accommodate items of various sizes, including sandwiches, salads, boxed items, medicine, beauty products, etc. The dividers rest upon a shelf or platform 106, which is typically of glass or other clear or light permeable material, which bisects the upper and lower units 92 and 94. [Para 115] In the embodiment illustrated in FIGS. 9-15, a sensor rack 108 having one or more sensors disposed therein is positioned within the base unit 94 of the tray 92. The photosensors 110 may be disposed within one of an array of holes 112 sized and configured to receive the photosensors 110. The photosensors 110 are positioned such that there is a photosensor associated with each compartment formed by the dividers 98, 100 and 104. Thus, as the item overlies the light sensor 110, the light sensor is occluded from the light source positioned above the tray 92 and the photosensor is not activated.

WO 2014/168955 PCT/US2014/033345 43 However, once the item is removed, light is received by the photosensor 110, which generates a signal which is received by the tray circuit board 86, and which is relayed to the main control board 90, and LCS 58. It will be understood that the photosensor may comprise an infrared sensor, which detects the presence of an infrared-generated light, such as from infrared LEDs or other light source positioned above the tray 92. [Para 116] Brackets 114 or the like are used to attach each shelf or tray 28 to the inside of each bay 22. A cover 116 may be used to position wires, leads, etc. extending from one tray 28 to another, or to the main control board 90. [Para 117] With reference now to FIG. 10, a bottom view of the sensor array 108 is shown. It will be seen that the sensor array 108 includes a grid or array of apertures. Each row of apertures 118 is identified, such as with an ascending numeral as illustrated. Each column of apertures is similarly labeled, such as with alphabetical characters. Thus, each aperture of the array has a unique alpha-numeric designation representing the cross-section of the column and row for that aperture. This can be more clearly seen in FIG. 11. [Para 118] As illustrated and described above, a photosensor 110, which may be disposed within a plug, as illustrated in FIG. 12, is disposed within a given and assigned aperture for the item within a compartment above which an item will be placed. Thus, typically, every aperture will not have a photosensor. Instead, depending upon the type of items and variety of different types of items in the compartments above, the photosensors 110 will be spaced so as to be generally centered with respect to the compartment and the item to be WO 2014/168955 PCT/US2014/033345 44 positioned within the compartment so as to be occluded from a light source shining from above the tray 28. FIG. 12 illustrates such a photosensor 110, or a photosensor disposed within a plug, in an inverted orientation, such that the opening of the photosensor is at the bottom of the illustration and lead wires 122 are connected to at least one bridge board 124 so as to relay the signal to the tray's circuit board 86. [Para 119] With reference now to FIG. 13, the base unit 94 of the tray 28 includes one or more tray circuit boards 86 disposed therein. A male bridge board plug 126 is insertable into the female receptacle socket 124 to form a bridge board when the sensor array tray 108 is slid into position so as to interconnect the one or more tray circuit boards 86 with the sensor board array 108. Ribbon wires 128 or the like provide interconnection and communication to the main control board 90. [Para 120] Typically, LED lighting strips 130 are operably attached to the bottom of each tray 28 so as to illuminate the tray immediately below it. Of course, LED lighting strips or other sources of light can be provided to the uppermost tray, or to all trays 28. As indicated above, such sources of light can be visible and/or invisible light, such as infrared light so as to activate infrared photosensors or the like. [Para 121] In the case of bottles, cans, or other items which can be positioned in line or in a stacked manner, and pushed forward after the removal of one of the bottles, cans, etc., a rail divider and biased pushing mechanism is provided within the tray 28, as illustrated in FIGS. 14 and 15. Rails 132 are inserted into WO 2014/168955 PCT/US2014/033345 45 the grooves 96 so as to form vertical dividers of a predetermined width corresponding to the item to be inserted between the rails. Thus, the rails 132 cooperatively form compartments therebetween. A slider-pusher unit 134 is biased, such as by a spring, to move forward towards the front of the tray 28, and push the row of cans, bottles, etc. towards the front. It will be appreciated that the number of rail dividers 132 can be modified according to the size of the can or bottle, so as to accept larger bottles or cans. Similarly, the slider pusher 134 can be modified so as to be able to push the bottles, cans or any other items adequately, such as by attaching an extension member, providing a larger pushing surface for the slider-pusher 134, etc. [Para 122] It will be seen from FIG. 15 that the slider-pusher 134 moves from a back end of the tray 28 towards a front end of the tray. As it does so, apertures of the sensor tray 108 disposed therebelow are exposed. Typically, a photosensor 110 will be disposed in the aperture which is towards the front of the tray 28, such that as the can or bottle is removed from the front of the row of bottles and cans, the photosensor is activated within a fraction of a second, as the pusher-slider unit 134 pushes the remaining row of bottles and cans towards the front of the tray 28. Alternatively, a row of photosensors 110 can be disposed along the length of the row of bottles and cans, and the photosensors actuated upon removal of the front-most can or bottle, exposing an aperture and photosensor at the rear in sequential order. However, the photosensors which are rearward of the bottles, cans or other products being pushed by the pusher can be occluded from the light source, such as by the WO 2014/168955 PCT/US2014/033345 46 spring of the pusher or a housing or mask which is moved by the pusher as products are removed from the tray. [Para 123] Using the photosensor system described above in relation to FIGS. 9-15, as soon as an item is removed from a compartment, so as to expose the photosensor 110 to a light source, a signal is generated. The system knows which photosensor 110 was activated, and the compartment to which it was assigned. From the specific compartment, and the previously arranged items with respect to the tray and sensor tray 108, the system is able to determine exactly which item was removed from which compartment, identify the item, and provide its cost to the customer in the virtual shopping cart. If the customer returns the item back to the compartment from which it was removed, then the shopping cart will delete that item from the shopping cart and not charge the customer for that item. [Para 124] It will also be appreciated that the present invention could utilize other sensor technologies. For example, the bottom sensor in FIGS. 14 and 15 may consist of reed switches and the pusher unit may have a magnet attached to its bottom. Each position of the pusher 134 will activate a reed switch below. Based on the indication of which reed switch is activated, the system will determine the number of product units that remain in the slider-pusher compartment row. [Para 125] Of course, the sensor tray can also be made to include RFID antennas and/or an NFC system or any other sensor technology which is capable of accurately and very specifically detecting the removal of a particular WO 2014/168955 PCT/US2014/033345 47 item from the tray 28. Utilization of different sensor technology will provide for the identification of each item removed, such as the removal of a tag attached to an item within the reading distance of an NFC or RFID sensor. However, the system when restocked has the items arranged so as to correspond with sensors within the tray 28 of that particular bay 22 so that the location and identity of the items may be tracked. [Para 126] With reference now to FIG. 16, an RFID sensor tray 136 is shown. The sensor tray 136 typically includes a cover 138, a base 140, and an RFID antenna device 142 sandwiched between the cover 138 and base 140 so as to form a single unit. This unit, which is typically generally rectangular, replaces the sensor tray 108 illustrated in FIG. 10. Typically, it would still be slid into the appropriate slot or compartment of the base 92 of the tray 28, such as below the shelf 106. The tray 28 may still include dividers and compartments, as illustrated and described above with respect to FIG. 9, and tray circuit boards 86, as illustrated in FIG. 13, for other purposes such as controlling the degree of lighting within the bay, acting as an interface with the scanner or reader 26 associated with each bay 22, etc. [Para 127] With continuing reference to FIG. 16, items 70 are disposed and arranged in the tray, typically within divided compartments, but utilizing the RFID technology of this embodiment this is not necessarily the case. Each item 70 has an RFID tag 144 attached thereto. When the item 70 is removed from the tray, as shown by the upward directional arrow in FIG. 16, a signal 146 indicates that the item 70 and RFID tag 144 have been removed, which is WO 2014/168955 PCT/US2014/033345 48 detected by the RFID antenna 142, which sends a signal via a cable 148 to an RFID reader 150. Typically, the RFID antenna device 142 periodically sends a signal 146 to detect the presence of the RFID tags 144 on the items 70 associated with that tray. When an item 70, and thus its attached RFID tag 144, is removed, this removal is detected and the signal sent to the reader 150. [Para 128] The reader 150 may receive input from multiple RFID antenna devices 142. Typically, there is a single RFID antenna device 142 associated with each sensor tray 136, which is used for each tray 28 within a given bay 22. Thus, for example, one or two readers 150 may be required for each bay 22 depending upon the number of trays 28 within the bay 22. The reader 150 then relays this information to the LCS 58. [Para 129] The identity of the item 70 is determined. This may be due to its placement within a compartment on the tray 1 36, the fact that all items on a given tray 136 are the same, or the RFID tag 144 specifying the identity of the item 70, or by any other satisfactory means. In this manner, the identity of the item and its cost is provided to the customer in the virtual shopping cart 64. [Para 130] It will be understood by those skilled in the art that the tray used to hold the items or product within the bays of the unit can be of varying configurations and materials. Such trays can be "universal" in nature such that the size and configuration of the compartments for holding the products can be manually changed and configured. A single tray per bay may be used, or multiple trays for each bay or shelf may be used, including combinations of "universal" configurations, pushers, fixed compartments, etc. It will also be WO 2014/168955 PCT/US2014/033345 49 understood that the materials used in connection with such trays can vary and include plastic, metal, etc. The important aspect of the invention is that the tray is able to removably hold the items to be dispensed and be designed so as to work with the sensor system to track when the item has been removed from a particular compartment of the tray, or an item has been removed from a tray of the bay with or without individual compartments. [Para 131] With reference now to FIGS. 17 and 18, another type of tray 152 used in accordance with the present invention is illustrated. The tray 152 comprises a sheet of material having a plurality of item compartments 156 molded therein. The molded sheet of material 154 can be placed within the wall 94 of the tray, and be disposed above a sensor array, such as the previously illustrated and described photosensor array, such that there is a photosensor 110 disposed relative to each compartment 156, so as to determine when an item has been removed from that compartment 156. It has been found that in some cases with a "universal" tray having configurable compartments that the product or item within the compartment either does not adequately cover the photosensor below the compartment or the item has a degree of movement within the compartment such that when the item is moved it does not adequately cover the photosensor. However, a tray having molded compartments, as illustrated in FIGS. 17 and 18 and the accompanying description therewith, can more securely hold the item in place and better ensure that the item is disposed and rests over the photosensor or other sensor so as to reduce or even eliminate the possibility of the sensor being WO 2014/168955 PCT/US2014/033345 50 inadvertently actuated, such as by movement of the item within the compartment. [Para 132] One way of forming the tray 152 illustrated in FIGS. 17 and 18 is by using a sheet of thermoplastic material and thermoforming the plastic sheet into the desired mold having the plurality of compartments 156. In order to create the molded sheet of material 154, the plastic sheet is heated to a pliable forming temperature, and then formed to a specific shape of a mold, and trimmed to create the desired tray 152 or tray insert. It will be understood that the tray 152 can be formed by vacuum forming as well, wherein the sheet of material is heated to a forming temperature and stretched onto a mold and forced against the mold by a vacuum. The sheet of material, once cooled, retains a desired degree of rigidity. [Para 133] In one embodiment, the molded tray 154 is comprised of a material which is light permeable such that light passes therethrough into the photosensors disposed below in the photosensor array rack 108, so as to detect when an item is removed from the compartment 156. However, in other instances, such as when using the above-described and illustrated wireless sensing system, such as the RFID system disclosed in connection with FIG. 16, the sheet of material 154 need not be transparent or translucent. It is also contemplated that only a lower portion of the tray, or a lower portion of each compartment of the tray, be light permeable. The remainder of the tray can be comprised of a light impermeable material or painted or otherwise covered with a light impermeable substance. In this manner, light which may come from WO 2014/168955 PCT/US2014/033345 51 outside of the bay, from the sides of the tray, or other leakage of light will not actuate the photosensors, but only the removal of the product from the compartment will allow sufficient light to reach the photosensor so as to be actuated. [Para 134] With reference now to FIG. 18, a molded sheet of material forming the tray 154 is illustrated. It will be seen in both FIGS. 17 and 18 that the sheet of material 154 can have molded therein compartments 156 which are of different sizes and configurations. These enable the removable insertion of items 158 which are different in size and configuration. Typically, the molded compartments at least generally conform to at least a portion of the item 158 to be held within the compartment 156. For example, if the compartment were to hold a generally spherical item, such as an apple, an orange, etc., then the compartment could be formed in a semi-spherical shape. However, if the object were generally cubical, then the compartment 156 could be formed so as to be generally cubical and slightly larger than the item to be inserted therein. [Para 135] With reference again to FIG. 18, it can be seen that the object on the upper left of the illustration is generally rectangular in configuration. The corresponding molded compartment 156 is of a size and configuration so as to generally conform to at least a portion of the object 156, such that the item 158 may be removably inserted into the compartment 156. It will be appreciated that a compartment may be molded so as to be generally rectangular or square in configuration, yet hold therein items or products which are generally spherical, disk-shaped, or otherwise have a round or curved WO 2014/168955 PCT/US2014/033345 52 configuration, but the round, spherical, curved, etc. portions of the product are capable of being nested and disposed within the otherwise square or rectangular compartment in such a manner so as to hold the product therein and prevent the sensor from being actuated until the product is removed from the compartment. The molded compartments 156 can be of different dimensions and configurations, as illustrated in FIG. 18, so as to accommodate items 158 which have a different configuration. Thus, the generally disk shaped item 158 in the far right portion of FIG. 18 is inserted into a compartment 156 which is of a lesser width but elongated in length as compared to the compartment 156 which is intended for the generally rectangular item 158. [Para 136] It is contemplated by the present invention that the molded compartments 156 substantially conform to a portion of the item to be held therein, typically a lower portion of the item to be held within the compartment. Thus, in the instance where there are known items which are going to be regularly offered through the automated store outlet of the present invention, molds can be made to represent at least a portion of those items, typically a lower portion thereof, such that those compartments 156 of that particular tray insert 154 may be specific for that item. This can assist both the individual stocking the bay of the automated store outlet, as well as the customer who removes an item and later returns the item, as it will be easier to know which compartment or set of compartments 156 that the object was removed from as WO 2014/168955 PCT/US2014/033345 53 the general size and configuration will match that of the item which was previously removed. [Para 137] However, it will be understood that the compartments 156 need not be substantially conforming to the lower portion of the item to be held therein, but instead can be of more general dimension and configuration so as to accommodate more than one type of item therein. Such a molded tray insert 154, while presenting some limitations as to the types of goods which the molded compartments 156 can accommodate, also can significantly lessen the amount of time and labor required to otherwise create the compartments such as that illustrated in connection with FIG. 9 which are more universal in nature due to the interconnection of the vertical and horizontal dividers which can create compartments of a wide variety of sizes so as to accommodate a wide variety of different items placed therein. Use of the molded compartments 156 also reduces significantly, or even eliminates, the possibility of the sensor, such as a photosensor, from being inadvertently actuated by shifting or movement of the items, such as when a bay door is opened and closed, a user's hand bumps a product, etc. which without the molded compartments could cause the product or item to shift sufficiently so as to permit light to reach the photosensor and activate the sensor, leading to the system counting the item as having been removed by the user. [Para 138] With reference now to FIG. 19, it is contemplated by the present invention that the ASO be configured so as to create a variation of micro market or mini-store. This can allow companies to operate consumer outlets WO 2014/168955 PCT/US2014/033345 54 such as micro-markets, neighborhood markets and convenience stores or other general store-type outlets in an unattended and fully automated fashion. This can be, for example, in a strip mall, in a dedicated room of a building, a sufficiently large open area of a building, etc. One or more check-in stations 12 will be provided for customer identification and payment authorization and qualification. Thereafter, multiple customers may shop within the micro market simultaneously, gaining access to and removing items from bays 22 as desired, with the ASO system tracking the removal of each item from each bay by each customer which access that particular bay through the locked door 24. As only one customer can access a given bay 22 at any given time, multiple customers may shop simultaneously while an accurate record is kept of each customer's purchased items. [Para 139] Thus, in addition to ready-to-eat food and beverage business type locations with smaller ASOs, the invention can also be used to operate a self checkout, automated neighborhood market or convenience store or any other type of store which offers off-the-shelf consumer goods. The invention and its method allows consumers to enter the store's facility using various identification systems, as described above, and conduct their shopping by using the invention's method, to open bays' doors inside the store and to remove products from the trays 28 therein. The system recognizes the customer who opens the door and removes the items, as well as identifying which items were removed and then charges the customer for the cost of the removed items accordingly.

WO 2014/168955 PCT/US2014/033345 55 [Para 140] Such automated establishments can be used twenty-four hours a day, seven days a week without the expense of employees being present and within a convenient, automated and easy-to-use self-checkout friendly environment. These types of automated checkout, automated minimarket or convenience stores can offer various types of consumer goods and be very desirable in residential neighborhoods, colleges, military bases, airports, office complexes, malls and any other areas that are open or generally accessible to the general public twenty-four hours a day. Accordingly, such needs for quick, unattended, automated checkout stores that can operate around the clock without the expenses of attending personnel are very desirable and can be fulfilled by this invention. [Para 141] As far as security measures, one or more turnstiles may be provided to control customer access and exiting, or a locked door or the like in order to enter a large ASO micro-market or neighborhood store. The locked doors, turnstiles, etc. may be used to require the customers to scan their cards, provide other identification, etc. in order to enter and exit the ASO and in order to identify customers who removed items in values that exceed the initial balance on their card or account before beginning the shopping session. [Para 142] Aside from being used as a store and shopping system, the system of the present invention could be used in any environment which requires maintaining records of individuals who remove items from shelves and the identification of the items removed. Such environments may be within schools, companies, laboratories, hospitals and pharmaceutical facilities, or within any WO 2014/168955 PCT/US2014/033345 56 other establishments or facilities, in order to track the removal of the inventory of parts and accessories, supplies or any other items. The system records the identification of each person that removed items from the bays and trays, including the date and time and maintains a full inventory of all products placed on or removed from the universal trays and provides full restocking reports as needed. [Para 143] Although several embodiments have been described in detail for purposes of illustration, various modifications may be made without departing from the scope and spirit of the invention. Accordingly, the invention is not to be limited, except as by the appended claims.

Claims

What i s c lai m ed i s :

[C lai m 1 ] A computer-controlled, automated store outlet, comprising:

at least one bay;

a normally locked door associated with each bay, providing access to items within the bay by customers approved by a computer of the automated store outlet;

at least one tray disposed within at least one bay, adapted to hold the items; and

a sensor system configured to detect the removal of an item from the bay and identify the removed item.

[C lai m 2 ] The automated store outlet of claim 1 , wherein the tray comprises a peripheral wall having a plurality of spaced apart slots, a platform, and at least one divider removably insertable into the slots of the wall and over the platform, creating item compartments.

[C lai m 3 ] The automated store outlet of claim 2 , wherein the at least one divider comprise a combination of interconnectable horizontal and vertical dividers.

[C lai m 4] The automated store outlet of claim 3 , wherein at least a portion of the horizontal or vertical dividers include slots formed therein for receiving a corresponding vertical or horizontal divider such that the interconnected horizontal and vertical dividers form item compartments.

[C lai m 5 ] The automated store outlet of claim 2 , wherein the at least one divider comprises a prefabricated divider having prefabricated item

compartments.

[C lai m 6] The automated store outlet of claim 2 , wherein the at least one divider comprises a plurality of generally spaced apart and parallel dividers having a push mechanism disposed in a space therebetween, the push mechanism being biased towards a front wall of the tray.

[C lai m 7] The automated store outlet of claim 1 , wherein the tray comprises a sheet of material having a plurality of item compartments molded therein.

[C lai m 8] The automated store outlet of claim 7, wherein the sheet of material comprises a thermoplastic material.

[C lai m 9] The automated store outlet of claim 7, wherein the molded compartments generally conform to at least a portion of the item to be held within the compartment. [Claim 10] The automated store outlet of claim 9, wherein the molded compartment substantially conforms to a lower portion of the item to be held within the compartment.

[Claim 11 ] The automated store outlet of claim 7, wherein at least a portion of the plurality of item compartments molded into the sheet of material vary in dimension and configuration.

[Claim 12] The automated store outlet of claim 1 , wherein the sensor system comprises a sensor array disposed relative to the tray such that a sensor is associated with each item compartment.

[Claim 13] The automated store outlet of claim 12, wherein the sensor array comprises a sensor rack disposed below the items on the tray and having a grid of apertures each configured to receive a sensor therein in a location relative to each compartment of the tray.

[Claim 14] The automated store outlet of claim 12, wherein the sensor comprises a photosensor which is activated when an item is removed from a compartment of the tray.

[Claim 15] The automated store outlet of claim 1 , wherein the sensor system comprises a tag attached to each item and a wireless reader or receiver configured to determine the location or proximity of the tag relative to the reader or receiver.

[C lai m 1 6] The automated store outlet of claim 1 5, wherein the tag comprises an RFID tag which is tracked by a wireless RFID reader or receiver.

[C lai m 1 7] A method for distributing items from a computer-controlled, automated store outlet, comprising the step of:

providing a computer-controlled, automated store outlet having at least one bay containing items removable from the bay for purchase;

inputting customer identification into a check-in station of the automated store outlet;

verifying the customer identification;

inputting customer payment information into the check-in station of the automated store outlet;

verifying the customer payment information;

qualifying the customer to remove items from the at least one bay by determining that the customer payment information is of a sufficient level to purchase items from the at least one bay;

unlocking a door to provide access to a bay after the customer

identification and payment information is verified and the customer is qualified to remove items from the at least one bay;

removing an item from the bay; detecting the removal of the item from the bay;

identifying the removed item;

sending the identification of the removed item to an electronic shopping cart of a computer located at the automated store outlet;

closing the bay door and automatically locking the bay door; and closing the purchase transaction and charging the customer for the removed item.

[C lai m 1 8] The method of claim 1 7, wherein the inputting customer identification step includes the step of inputting at least one of a customer identification code and/or password, swiping an electronically readable card or electronic device, or providing biometric information of the customer.

[C lai m 1 9] The method of claim 1 7, wherein the step of inputting customer payment information comprises the step of inputting information relating to a previously created customer automated store dedicated account, credit or debit card account information, or depositing cash into a cash receiving device at the automated store outlet.

[C lai m 20] The method of claim 1 7, wherein the unlocking door step includes the steps of providing customer identification at an electronic unit associated with a lock at each bay door and verifying the customer

identification before unlocking the door. [C lai m 2 1 ] The method of claim 1 7, wherein the removal of the item is detected by a sensor associated with each item within the bay.

[C lai m 22 ] The method of claim 21 , including the step of arranging items and corresponding sensors in association with a tray within the bay.

[C lai m 2 3 ] The method of claim 22, wherein the sensor comprises a light sensor disposed below the item and exposed to light when the item is removed from the tray.

[C lai m 24] The method of claim 1 7, including the step of returning the item in the bay, and removing the item from the electronic shopping cart of the purchaser.

[C lai m 2 5 ] The method of claim 1 7, including the step of displaying the identification of the removed item and its purchase price on a computer- controlled display unit.

[C lai m 26] The method of claim 1 7, wherein the closing the purchase transaction step comprises the customer closing the purchase transaction using the check-in station at the automated store outlet or automatically closing the transaction and charging the customer for the removed item after a predetermined period of inactivity for the customer.

[C lai m 2 7] The method of claim 1 7, including the step of relaying purchase data from the automated store outlet to a central control center.

[C lai m 28] The method of claim 1 7, including the step of providing live customer service assistance to a customer using the automated store outlet.

[C lai m 29] The method of claim 1 7, including the step of monitoring the automated store outlet with surveillance devices.

[C lai m 30] The method of claim 1 7, wherein the detecting the removal of the item from the bay step comprises the steps of associating an RFID tag with each item on the tray, and utilizing a corresponding RFID detector to detect the movement of the item from the bay.

[C lai m 3 1 ] The method of claim 23, including the step of forming divided tray compartments, each compartment having associated therewith a single item and a single photosensor.

[C lai m 32 ] The method of claim 1 7, including the step of molding a plurality of compartments into a sheet of material comprising a tray of the bay, the compartments generally conforming to at least a portion of the item to be inserted therein.