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Li et al., 2008 - Google Patents

Improving service quality and organisation performance through human resource practices. A case study

Li et al., 2008

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Document ID
18367024067926407654
Author
Li J
Yang J
Wu H
Publication year
Publication venue
Total Quality Management

External Links

Snippet

In most developed countries, service industry production values exceed those of the manufacturing industry, showing the significance of the former. Although both industries emphasise quality, different characteristics in their services and products make the …
Continue reading at www.researchgate.net (PDF) (other versions)

Classifications

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    • G06Q10/00—Administration; Management
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    • G06Q10/00—Administration; Management
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