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Fenner et al., 2023 - Google Patents

Lean service: a contingency perspective

Fenner et al., 2023

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Document ID
17898317612615536715
Author
Fenner S
Netland T
Publication year
Publication venue
Operations Management Research

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Snippet

Many firms launch consolidated lean initiatives across all their service units, but because services differ, mandated lean practices may have a poor fit with the receiving unit. Whereas plenty of research has investigated the fit of lean implementation at the service industry …
Continue reading at link.springer.com (HTML) (other versions)

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