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Chang et al., 1991 - Google Patents

Data flow model of a total service quality management system

Chang et al., 1991

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Document ID
14121162983235809187
Author
Chang C
Lin J
Publication year
Publication venue
Computers & industrial engineering

External Links

Snippet

A total service quality management model was developed in this paper. The design integrated the pre-service delivery stage, service delivery stage and post-service delivery stage into one single model, similar to the structure of a total manufacturing quality …
Continue reading at deepblue.lib.umich.edu (PDF) (other versions)

Classifications

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    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
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    • G06Q10/00—Administration; Management
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    • G06Q10/00—Administration; Management
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    • G06Q10/00—Administration; Management
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    • G06Q10/00—Administration; Management
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    • G06Q10/00—Administration; Management
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    • G06Q10/00—Administration; Management
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    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement, balancing against orders
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