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Owusu et al., 2013 - Google Patents

Transforming field and service operations with automation

Owusu et al., 2013

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Document ID
13699281980109464179
Author
Owusu G
O’Brien P
Publication year
Publication venue
Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation

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Severe cost pressures, attractive new markets and accelerating new product introductions have substantially increased the complexity of transforming service and field operations. Automating service and field operations offer a tremendous opportunity for achieving …
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