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Kwan et al., 2019 - Google Patents

Strengthening Affective Service Quality Management

Kwan et al., 2019

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Document ID
13076283196631267092
Author
Kwan M
Kong A
Lam T
Publication year
Publication venue
American Journal of Tourism Management

External Links

Snippet

Using the daily properties management in Park Island, Hong Kong, as a case study, the purpose is to focus on the importance of strengthening affective competencies in service quality management. Design/Methodology/Approach-This paper used the daily operation …
Continue reading at www.researchgate.net (PDF) (other versions)

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