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Lillrank et al., 2011 - Google Patents

The service machine as a service operation framework

Lillrank et al., 2011

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Document ID
11474712353383078757
Author
Lillrank P
Särkkä M
Publication year
Publication venue
Strategic Outsourcing: An International Journal

External Links

Snippet

Purpose–Understanding and depicting service operations is important, as the contractual agreements have become more complex, particularly in offshore outsourcing. The purpose of this paper is to introduce the Service Machine as a metaphor and a parsimonious …
Continue reading at www.researchgate.net (PDF) (other versions)

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