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Gacenga et al., 2010 - Google Patents

An international analysis of IT service management benefits and performance measurement

Gacenga et al., 2010

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Document ID
8121849429459916649
Author
Gacenga F
Cater-Steel A
Toleman M
Publication year
Publication venue
Journal of Global Information Technology Management

External Links

Snippet

It is widely accepted by Information Technology service managers that frameworks such as the IT Infrastructure Library can deliver real operational efficiencies but there are few empirical studies that investigate the benefits realised and performance metrics gathered …
Continue reading at research.usq.edu.au (PDF) (other versions)

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