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Kieninger et al., 2013 - Google Patents

Simulation-based quantification of business impacts caused by service incidents

Kieninger et al., 2013

Document ID
5291287142386415770
Author
Kieninger A
Berghoff F
Fromm H
Satzger G
Publication year
Publication venue
Exploring Services Science: 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings 4

External Links

Snippet

Today, business processes heavily depend on IT, so that business results are affected by the quality of supporting IT services. To gauge the quality of service from a business point of view, we need to consider the service incidents that occur over a reference period and …
Continue reading at link.springer.com (other versions)

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