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Dong et al., 2019 - Google Patents

Design of contracts and workflows for knowledge intensive IT service environments

Dong et al., 2019

Document ID
5294281430134780872
Author
Dong S
Johar M
Kumar R
Publication year
Publication venue
Decision Sciences

External Links

Snippet

Organizations are increasingly adopting environments in which IT is delivered as a service. The relationship between service provider and the customer is managed through contracts or Service Level Agreements (SLAs). This article examines underresearched relationships …
Continue reading at onlinelibrary.wiley.com (other versions)

Classifications

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