Customer success

A customer success maturity model can help you find out how developed your current customer success function is and identify which capabilities still need to be established.

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

There are leaders, followers, and…well people who just get in the way! Which are you? In business today, it takes leadership to build a business that consistently engages customers. If customers aren’t emotionally connected to your brand, through the experiences you provide, you will be vulnerable to offers and solicitations from your competitors. Such was…

An infographic with 8 tips that anyone can use to deliver great customer service and be a hero to their customers.

Here’s why customer success is crucial to any SaaS business — and the roles, metrics, and tools needed to succeed.

Top 5 Customer Success Manager interview questions with detailed tips for both hiring managers and candidates.

It’s no secret the success of an app is heavily dependent on the user experience. Everything from app store ranking, to onboarding, to load time can make or break a user’s experience within your app. If you’re not constantly learning and enhancing your app’s CX, user retention will plummet. What’s the difference between user experience

With business.com’s guides, reviews and comparisons, our trusted analysts help executives make the right choices when growing their business