304
SlotsPlease be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Cool Cat Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.
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Overview
Cool Cat operates under Virtual Casino Group, a controversial network of RTG-powered online brands, whose existence has been the bane of hundreds of gamblers over the years. Delayed payments and unresponsive support earned them a very poor reputation, catapulting the group to the very top of ROGUE establishments.
Advertised through the GWages affiliate program, the site welcomes US players, offering a download and instant play versions of slots and table variants, with a multi-platform support. In addition to regular tournaments, customers may take their chances playing progressive jackpot games, or pick between several types of bonuses prepared for new and active members.
Players Rewards Card is an available banking option for US players.
Integrity/Trustworthiness
Although the site claims to be licensed in Costa Rica, and working in compliance with all online gaming laws, in reality, this jurisdiction does not exist in any official capacity. This further implies they are not obliged to adhere to any regulations or treat customers fairly. The slow payment issues started around 2013, and even though they attempted to improve their standing with players and affiliates through business strategies of GWages, they remain discredited in the community. The general terms and conditions, as well as other bonus-related rules, are very long and convoluted, involving both reasonable and predatory segments. They are, however, fully revealed on the website, and available for players to read.
Real Time Gaming's RNG has been audited by Technical Systems Testing (TST), ensuring the outcomes of games are completely random. This is a reputable testing lab, with a certificate attesting for fairness and accuracy of the integrated software. They are mentioned in the ''About Us'' section, but the official logo is nowhere to be found on the site.
Customer Complaints
The majority of complaints comes from players who have been denied winnings on unfair terms, or have been forced to wait for months on end to receive payments. Confiscating or voiding earnings is commonly done to those who happen to win larger sums via bonuses, especially no-deposit offers. The usual tactic employed by the casino is to withhold funds without an explanation, and then to simply ignore any and all inquiries into the problem. In the best case scenario, after submitting a withdrawal request, you must first wait up to 10 days for an approval, and then another 10 days for the transfer to process and complete. Even the slightest breach of T&C will cause the site to cancel your win, and given these rules are extremely strict and numerous, breaking them happens all too easily.
Our members reported the support agents to be very rude, aloof or incompetent, ignoring questions or offering generic answers. All Virtual Group brands share the same customer service - this was done to improve efficiency and communication, but it seemed to have backfired causing more issues, instead of solving them.
Conclusion
Considering their extremely negative reputation, and the outrage of many of their disadvantaged customers, Cool Cat is best avoided! You have better chances to be treated fairly if you pass on all bonuses, and play strictly with your own money. High minimum withdrawal limit, complicated terms, unreasonably long processing times, and unresponsive support combine to make winning or cashing out less likely to happen.
Down to Brass Tacks
Cool Cat Casino is rated 1602 of 1621 casinos reviewed with a score of 0.7 out of 5 after 428 votes and it has 304 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.7 out of 5 after 15638 votes.
Screenshot Gallery / Last Updated 16-06-2022
Cool Cat Casino Video Review
Overview
Cool Cat operates under Virtual Casino Group, a controversial network of RTG-powered online brands, whose existence has been the bane of hundreds of gamblers over the years. Delayed payments and unresponsive support earned them a very poor reputation, catapulting the group to the very top of ROGUE establishments.
Advertised through the GWages affiliate program, the site welcomes US players, offering a download and instant play versions of slots and table variants, with a multi-platform support. In addition to regular tournaments, customers may take their chances playing progressive jackpot games, or pick between several types of bonuses prepared for new and active members.
Players Rewards Card is an available banking option for US players.
Integrity/Trustworthiness
Although the site claims to be licensed in Costa Rica, and working in compliance with all online gaming laws, in reality, this jurisdiction does not exist in any official capacity. This further implies they are not obliged to adhere to any regulations or treat customers fairly. The slow payment issues started around 2013, and even though they attempted to improve their standing with players and affiliates through business strategies of GWages, they remain discredited in the community. The general terms and conditions, as well as other bonus-related rules, are very long and convoluted, involving both reasonable and predatory segments. They are, however, fully revealed on the website, and available for players to read.
Real Time Gaming's RNG has been audited by Technical Systems Testing (TST), ensuring the outcomes of games are completely random. This is a reputable testing lab, with a certificate attesting for fairness and accuracy of the integrated software. They are mentioned in the ''About Us'' section, but the official logo is nowhere to be found on the site.
Customer Complaints
The majority of complaints comes from players who have been denied winnings on unfair terms, or have been forced to wait for months on end to receive payments. Confiscating or voiding earnings is commonly done to those who happen to win larger sums via bonuses, especially no-deposit offers. The usual tactic employed by the casino is to withhold funds without an explanation, and then to simply ignore any and all inquiries into the problem. In the best case scenario, after submitting a withdrawal request, you must first wait up to 10 days for an approval, and then another 10 days for the transfer to process and complete. Even the slightest breach of T&C will cause the site to cancel your win, and given these rules are extremely strict and numerous, breaking them happens all too easily.
Our members reported the support agents to be very rude, aloof or incompetent, ignoring questions or offering generic answers. All Virtual Group brands share the same customer service - this was done to improve efficiency and communication, but it seemed to have backfired causing more issues, instead of solving them.
Conclusion
Considering their extremely negative reputation, and the outrage of many of their disadvantaged customers, Cool Cat is best avoided! You have better chances to be treated fairly if you pass on all bonuses, and play strictly with your own money. High minimum withdrawal limit, complicated terms, unreasonably long processing times, and unresponsive support combine to make winning or cashing out less likely to happen.
Down to Brass Tacks
Cool Cat Casino is rated 1602 of 1621 casinos reviewed with a score of 0.7 out of 5 after 428 votes and it has 304 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.7 out of 5 after 15638 votes.
Screenshot Gallery / Last Updated 16-06-2022
- Jurisdictions:
- Download Available: Yes
- Sister Casinos:
-
min deposit:
$10
F--
-
min withdrawal:
$200
F--
-
Cashout Limit:
Arbitrary
F-- - Currencies:
-
cashout times:
Long delays
F-- -
Banking:
depositwithdrawal
Banking service NETELLER is not available for Players from United States, click here to find out why
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@coolcat-casino.com
documents@coolcat-casino.com:
-
Telephone:
+1-844-334-7095
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Selfie with ID documents
- Credit card verification form (if the deposit was made with a credit card)
- Additional procedures potentially required
- Time for document verification: 0 - 3 days
Documents may be submitted:
- Via email documents@coolcat-casino.com
Cool Cat Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Your Feedback
Member's feedback (165)
Read AllWell over a month with no payout on approval.
I have to repeat myself on this one.. if I’d known about sites like LCB and was able to read the warnings then I would have saved myself a lot of money. Support sucks and withdraws don’t happen. I was told that they couldn’t read my ID. It is an Arkansas DL with a halo gram on it making the hologram part appear fuzzy. Not...
I have to repeat myself on this one.. if I’d known about sites like LCB and was able to read the warnings then I would have saved myself a lot of money. Support sucks and withdraws don’t happen. I was told that they couldn’t read my ID. It is an Arkansas DL with a halo gram on it making the hologram part appear fuzzy. Not my fault. But hay, they didn’t like my states ID. Sadly I have no say so on the design of my states license
Show moreNot a cool cat. Lol casino is okay. Never won anything. Fun slots to play time to time.
Issues with exceeding slow payments, deposit issues and customer service. Will take my business elsewhere. There are better options to us as players. From now on I will be reading the reviews before spending hard earned money just to throw away.
Basescoach 3 months ago Sr. Newbie
Typical Inclave casino. This entire group should be taken off of all casino forum sites. If you ever get to an Inclave login do yourself a favor and close the window. You're never getting your money, so what's the point of playing if you can't win?
I feel like this casino is another casino where I just go to waste time I would’ve recommend withdrawal process is hell
This was the very first casino I ever played online at! They helped me gain an understanding of how everything worked and what wagering requirement/playthrough meant! Overall they are pretty average casino, but I appreciate them nonetheless.
They seem generally unremarkable and lacking in good support along with a generic lineup of games. The one good thing I can say in the experience is I played through some 50 FS promo hit 100$ played through that all the way to satisfying the bonus requirements (around 1500$ play-through of the initial free spin bonus) got...
They seem generally unremarkable and lacking in good support along with a generic lineup of games. The one good thing I can say in the experience is I played through some 50 FS promo hit 100$ played through that all the way to satisfying the bonus requirements (around 1500$ play-through of the initial free spin bonus) got 50$ in realized winnings and turned it into 1000$ that was withdrawable, I got to play through some live casino action once I made the bonus requirements and stacked my winnings I never made it to the withdrawal step but I have heard bad things about trying to get money out of here.
Show moreI've never made a deposit at this casino or made a withdrawal and was unable to make playthrough to withdraw from free spins. so I can't give a thorough review.
I played the newyear100 promo and got told to make a deposit. To process the order. So I did as its standard. After a day, they took my winnings and released 11 of the 12 dollars i deposited and canceled my withdrawal entirely. They then wouldn't respond on the chat feature to resolve or even explain if it was do to...
I played the newyear100 promo and got told to make a deposit. To process the order. So I did as its standard. After a day, they took my winnings and released 11 of the 12 dollars i deposited and canceled my withdrawal entirely. They then wouldn't respond on the chat feature to resolve or even explain if it was do to a previous tenant having an account or anything else. I am profoundly disappointed as it is the 5th bad experience with inclave based casinos this past 3 months.
Show moreGood selection of games but was very difficult to verify and customer service was very slow
This is one of the original casinos that I remember being there when I first started played about 8 years ago, never really got into playing on it but they seem cool! Hahaha
Its a pretty lame casino the bonuses are crap the support is not very good and it just has the same games as the regulars it could be an awesome casino if the owners put a lol more effort into it.
Never was a fan of this set of casinos even before they became an issue to everone else and all of that God stuff
This was the first ever online casino I deposited money with. I took FOREVER to cash me out my winnings though. I won a few thousand on my first deposit though. They are trustworthy but just take forever to cash out winnings.
They took forever to pay me out and just beat around the bush a lot but I did eventually get my money like months later
One of the few casinos I've actually been able to make a withdrawal off of a free chip. Verification process was long and grueling but once that cleared the withdrawal went pretty swiftly. Have yet to make an actual deposit here because I have my go to's but would definitely not hesitate if I were to so choose.
gives great big free chips. however this place, and all of its sister sites are not to be trusted. Theyre all managed by a notorious group that has made a name for itself be being everything you never wanted youre online casino to be
This is another great casino that has great customer service:) I haven't been able to complete any playthrough yet though
If you’re that mad at your mind that you’re playing here then I’ll take it instead. There is nothing good to say about this casino I did give it a fair shot but there’s just nothing good to say about it. All around this is a rogue casino and you can expect poor service poor payouts poor winnings keep looking for a different...
If you’re that mad at your mind that you’re playing here then I’ll take it instead. There is nothing good to say about this casino I did give it a fair shot but there’s just nothing good to say about it. All around this is a rogue casino and you can expect poor service poor payouts poor winnings keep looking for a different one if I were you
Show more- Jurisdictions:
- Download Available: Yes
- Company:
- Sister Casinos:
-
min deposit:
$10
F--
-
min withdrawal:
$200
F--
-
Cashout Limit:
Arbitrary
F-- - Currencies:
-
cashout times:
Long delays
F-- -
Banking:
depositwithdrawal
Banking service NETELLER is not available for Players from United States, click here to find out why
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@coolcat-casino.com
documents@coolcat-casino.com:
-
Telephone:
+1-844-334-7095
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Selfie with ID documents
- Credit card verification form (if the deposit was made with a credit card)
- Additional procedures potentially required
- Time for document verification: 0 - 3 days
Documents may be submitted:
- Via email documents@coolcat-casino.com
Cool Cat Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Cmegina 25 days ago Newbie
Well over a month with no payout on approval.
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ericadawn11-0 1 month ago Full Member
0.8 / 5
I have to repeat myself on this one.. if I’d known about sites like LCB and was able to read the warnings then I would have saved myself a lot of money. Support sucks and withdraws don’t happen. I was told that they couldn’t read my ID. It is an Arkansas DL with a halo gram on it making the hologram part appear fuzzy. Not...
I have to repeat myself on this one.. if I’d known about sites like LCB and was able to read the warnings then I would have saved myself a lot of money. Support sucks and withdraws don’t happen. I was told that they couldn’t read my ID. It is an Arkansas DL with a halo gram on it making the hologram part appear fuzzy. Not my fault. But hay, they didn’t like my states ID. Sadly I have no say so on the design of my states license
Show morePlease enter your comment.
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Kacy Xay 1 month ago Jr. Member
1.4 / 5
Not a cool cat. Lol casino is okay. Never won anything. Fun slots to play time to time.
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ziggyjamz 1 month ago Sr. Member
1.8 / 5
Issues with exceeding slow payments, deposit issues and customer service. Will take my business elsewhere. There are better options to us as players. From now on I will be reading the reviews before spending hard earned money just to throw away.
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Basescoach 3 months ago Sr. Newbie
Typical Inclave casino. This entire group should be taken off of all casino forum sites. If you ever get to an Inclave login do yourself a favor and close the window. You're never getting your money, so what's the point of playing if you can't win?
Kacy Xay
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duniadaisy 5 months ago Newbie
0.2 / 5
I feel like this casino is another casino where I just go to waste time I would’ve recommend withdrawal process is hell
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Collielynn 7 months ago Sr. Newbie
2.3 / 5
This was the very first casino I ever played online at! They helped me gain an understanding of how everything worked and what wagering requirement/playthrough meant! Overall they are pretty average casino, but I appreciate them nonetheless.
Please enter your comment.
Your comment is added.
bufallocricket 8 months ago Sr. Newbie
1.1 / 5
They seem generally unremarkable and lacking in good support along with a generic lineup of games. The one good thing I can say in the experience is I played through some 50 FS promo hit 100$ played through that all the way to satisfying the bonus requirements (around 1500$ play-through of the initial free spin bonus) got...
They seem generally unremarkable and lacking in good support along with a generic lineup of games. The one good thing I can say in the experience is I played through some 50 FS promo hit 100$ played through that all the way to satisfying the bonus requirements (around 1500$ play-through of the initial free spin bonus) got 50$ in realized winnings and turned it into 1000$ that was withdrawable, I got to play through some live casino action once I made the bonus requirements and stacked my winnings I never made it to the withdrawal step but I have heard bad things about trying to get money out of here.
Show morePlease enter your comment.
Your comment is added.
LadyLuck1031 8 months ago Newbie
4.6 / 5
I've never made a deposit at this casino or made a withdrawal and was unable to make playthrough to withdraw from free spins. so I can't give a thorough review.
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Your comment is added.
Zsalladay 8 months ago Newbie
0.7 / 5
I played the newyear100 promo and got told to make a deposit. To process the order. So I did as its standard. After a day, they took my winnings and released 11 of the 12 dollars i deposited and canceled my withdrawal entirely. They then wouldn't respond on the chat feature to resolve or even explain if it was do to...
I played the newyear100 promo and got told to make a deposit. To process the order. So I did as its standard. After a day, they took my winnings and released 11 of the 12 dollars i deposited and canceled my withdrawal entirely. They then wouldn't respond on the chat feature to resolve or even explain if it was do to a previous tenant having an account or anything else. I am profoundly disappointed as it is the 5th bad experience with inclave based casinos this past 3 months.
Show morePlease enter your comment.
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AshleyHard250 9 months ago Newbie
2 / 5
Good selection of games but was very difficult to verify and customer service was very slow
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dacrow24 11 months ago Newbie
2.8 / 5
This is one of the original casinos that I remember being there when I first started played about 8 years ago, never really got into playing on it but they seem cool! Hahaha
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Windyboy21 1 year ago Newbie
0.8 / 5
Its a pretty lame casino the bonuses are crap the support is not very good and it just has the same games as the regulars it could be an awesome casino if the owners put a lol more effort into it.
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kimosabi0077 1 year ago Sr. Member
1.3 / 5
Never was a fan of this set of casinos even before they became an issue to everone else and all of that God stuff
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Aeriemorgan101 1 year ago Newbie
3.6 / 5
This was the first ever online casino I deposited money with. I took FOREVER to cash me out my winnings though. I won a few thousand on my first deposit though. They are trustworthy but just take forever to cash out winnings.
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Lauren Erb 1 year ago Sr. Newbie
They took forever to pay me out and just beat around the bush a lot but I did eventually get my money like months later
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Fiskrob 1 year ago Newbie
3.7 / 5
One of the few casinos I've actually been able to make a withdrawal off of a free chip. Verification process was long and grueling but once that cleared the withdrawal went pretty swiftly. Have yet to make an actual deposit here because I have my go to's but would definitely not hesitate if I were to so choose.
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Joe Wrinkle 1 year ago Full Member
0.5 / 5
gives great big free chips. however this place, and all of its sister sites are not to be trusted. Theyre all managed by a notorious group that has made a name for itself be being everything you never wanted youre online casino to be
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Michelle Rae Hersom 1 year ago Jr. Member
4.8 / 5
This is another great casino that has great customer service:) I haven't been able to complete any playthrough yet though
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ericadawn11-0 1 year ago Full Member
0.8 / 5
If you’re that mad at your mind that you’re playing here then I’ll take it instead. There is nothing good to say about this casino I did give it a fair shot but there’s just nothing good to say about it. All around this is a rogue casino and you can expect poor service poor payouts poor winnings keep looking for a different...
If you’re that mad at your mind that you’re playing here then I’ll take it instead. There is nothing good to say about this casino I did give it a fair shot but there’s just nothing good to say about it. All around this is a rogue casino and you can expect poor service poor payouts poor winnings keep looking for a different one if I were you
Show morePlease enter your comment.
Your comment is added.