RESOLVED: Trino Casino Complaints

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Last post made 3 months ago by tough_nut
Quickwitted
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  • Quickwitted
  • Canada Sr. Member 345
  • last active 1 hour ago

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  • Quickwitted
    • Started by
    • Quickwitted
    • at Jun 13, 24, 01:58:33 PM
    • Canada Sr. Member 345
    • last active 1 hour ago

    Hi there! In Trino casino my username is Awesome25.

    Earlier I had a game log issue which is now resolved as of June 12.

    I'm posting here because I have another issue which involves a cash out!

    Over to Trino I had a pending cash out which is from June 11th via the following details below:

    2024-06-11 04:27:32 ID 21535608

    It was cancelled all of a sudden today and so I reissued another request under:

    2024-06-13 07:45:00 ID 21614446

    My details/documents are fully verified.

    I've contacted support in regards to the matter and Anastastia mentioned to wait a while as "it is being credited". If not then I would email their finance department via the KYC email, which I did for reassurance.

    I would typically wait until the end of today but I just want to be sure that in case if the chat operator said may not be true I could be waiting for another 2 days pending business days.

  • tough_nut
    • Replied by
    • tough_nut
    • at Jun 14, 24, 01:26:33 AM
    • Moderator 2884
    • last active 15 hours ago

    Thanks for this post from:

    Hello Quickwitted,

    Thank you for providing us with your username. We will contact the casino representative and inquire about your cashout and cancelation of the first withdrawal request. Keep you updated on this thread. 

     

  • Quickwitted
    • Replied by
    • Quickwitted
    • at Jun 14, 24, 02:55:08 AM
    • Canada Sr. Member 345
    • last active 1 hour ago

    Thanks for this post from:

    Update: Wow that was quick! From the time I post this they've processed my withdrawal request and funds have been added to my account today!

    For anyone who plays here the verification can be a long process and the pending period can be over 2 business days. Mine was from June 11h and had mine processed today on June 14th. I suppose this process required much patience. 

    @tough_nut thanks for your assistance! No further updates are necessary. :)

  • tough_nut
    • Replied by
    • tough_nut
    • at Jun 14, 24, 03:01:22 AM
    • Moderator 2884
    • last active 15 hours ago

    Thanks for this post from:

    Hello Quickwitted,

    We're glad that you got your winnings now, enjoy! We're going to mark this complaint as RESOLVED. 

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