UNRESOLVED: Winnings denied - SlotsnBets Casino

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Last post made 5 months ago by Complaints Moderator
leonidaspif
  • Started by
  • leonidaspif
  • Austria Newbie 3
  • last active 11 days ago

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  • leonidaspif
    • Started by
    • leonidaspif
    • at Jan 25, 24, 06:20:07 AM
    • Austria Newbie 3
    • last active 11 days ago

    Hello

    Can anyone here please help. I have won approximately $5000 euro on SlotsnBets which they refuse to pay. I have contacted several times and they either ignore me or say that I have done irregular pay without providing me with any context..... My username is leon****

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 29, 24, 08:12:25 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello leonidaspif,

    Thanks for sharing your casino credentials with us!

    We have reached out to casino representative to inquire about your case.

    Keep you posted.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Jan 30, 24, 01:38:20 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello leonidaspif,

    We gotten automatic email reply saying they will get back to us in 48hours.

    Just to update you.

    Keep you posted.

  • leonidaspif
    • Replied by
    • leonidaspif
    • at Jan 31, 24, 06:25:45 AM
    • Austria Newbie 3
    • last active 11 days ago

    Thanks for this post from:

    thank you! looking forward to your updates

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Feb 01, 24, 05:27:19 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Thanks for this post from:

    Hello leonidaspif,

    We have reached out to the casino again.

    Keep you posted.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Feb 06, 24, 04:35:56 AM
    • Serbia Super Hero 1655
    • last active 3 months ago

    Hello leonidaspif,

    Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. That is negatively affecting their brand image. If they respond, we will reopen it.

    Thank you for understanding.

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