CLOSED [Due to Casino Unresponsiveness]: Win777 Casino

Just started playing today on Win 777 made a little win and I am decided to test withdrawal process I won 20.00$ bit coin request.  I like to test out the withdrawal process before investing to much in a casino. Registration was easy and got a 10$ bonus for signing up. KYC was painless also not to invasive. 
Update: May 29th it has been over 12 hours since withdrawal request. I inquired about the delay and was told my withdrawal has been put on hold due to irregular game activity. I had only ever played one game on one platform at the time of withdrawal request.
Update: It has now been 24 hours and I got this response HelpDesk Win777 04:37 PM
Thank you for your patience!
We regret to inform you that we are unable to process your withdrawal at the moment as it has been on hold for an extended period. We understand the inconvenience this may cause and assure you that our team is actively working to resolve the issue. Rest assured, as soon as the hold is lifted, we will proceed with processing your withdrawal promptly.
Thank you for your patience and understanding in this matter.
We'd like to clarify that while you may have been informed about an estimated processing time, we now need to perform additional checks on your game account.
Due to the need to review some logs and patterns in your account, the standard 8-hour processing time may not apply in this case. We are committed to conducting a thorough review to ensure integrity of your account. I did mention again what could they possibly be reviewing I only played one game at the time. 

Hello Bonos23,

Please note that we don't have this brand listed, but we will try to reach out to them.

Please send us your casino username via private message so that we could contact the casino rep and assist you further.

Thank you.

Hello Bonos23,

We haven't received your username, if you would like us to try to assist you with your issue please send your casino username via private message.

Update to my original complaint. I have contacted customer support via chat for Win 777 everyday for the past five days. It is just one excuse after another. First is was my game history, then platform issues of their own, third day they "escalated" but couldn't tell me anything, fourth day my withdrawal is still being reviewed and today the fifth day apparently their backed up and working hard to get to me and will send an email when they do. On their website and when you submit a withdrawal their conditions state most are processed immediately but make take up to 48 hours. Well it's five days later they haven't flat out refused my withdrawal just giving me the run around and haven't paid it out.

Hello Bonos23,

Thank you for providing us with your casino username, we will try to get in touch with their casino representatives and inquire about your case. We'll keep you updated on this thread. 

Hello Bonos23,

We haven't received any response thus far, we sent a reminder now. Hopefully, we'll hear back soon. 

That doesn't surprise me at all. Thank you for trying tho. I still log in everyday and ask about my withdrawal. Still get same loaded nonsense answers. They told me today contacting customer service won't help any I should just wait for an email! 😳🙄🧐well pretty sure that's what customer service is for is to answer questions. 🤨

Hello Bonos23,

Since we received no response from the casino rep, we would need to close the complaint due to the casino unresponsiveness.

If they respond at any time, we will reopen the thread.

Thanks for your understanding.