RESOLVED: Wildz Casino - Verification and Withdrawal

Hi, 

Can anyone here speak to Wildz casino on my behalf? 

I am in Canada and have submitted a withdrawal request. After informing me no KYC was needed they now asked for proof of bank statement. I submitted this and it remains pending. Can anyone speak to them about getting my account verified so the withdrawal can go through?

Happy to provide username via DM and more information but given the stories I have read I am very nervous about Wildz and its response time and wish I never used the site. 

Hi vanjac,

Sorry to hear you have experienced verification delay when playing at Wildz Casino.

Can you please advise when you have submitted documents as KYC should be within 24 hours and pending Time: 72 hours. Have you contacted their support team for any feedback?

Hi, 

I submitted documents to them early this morning. I know it hasn't been long yet, but I'm just afraid given the horror stories and hoped someone here could help me expedite. What do you mean pending time 72 hours? Within 24 hours or within 72? 

I apologize if I'm being premature, i'm jusy trying to be preventative rather than reactive so this doesn't get dragged out, and no other platform has given me similar (long) timeframes -- most places are relatively instant, and I've seen the stories about request after request after request being rejected. 

Thanks for the reply -- please lef me know if I can provide anything to you or if you are willing to reach out to Wildz to see if they can take a look:)

The support team told me no documents were going to be needed -- I am fine that they are despite feeling misled of course, but support at this casino does not appear to have any real power to consult with payments.

Hi vanjac,

Since you submitted documents this morning, as per their review page, KYC should be within 24 hours, and pending time (time frame for the withdrawal to be approved) should be within72 hours. 

We can wait for their feedback, or we can try reaching out to them, please private message us your casino username.

Thank you.

I pm'd you the email associated with the Wildz account -- thanks!

Hi vanjac,

Thanks for sending your casino credentials. We will contact the casino to look into your account and check. Keep you posted.

Thank you so much. I look forward to hearing from you.

Hi vanjac,

Here is the feedback from the casino rep:

"We have verified this account this morning and the withdrawal has also been paid now. The player should receive the withdrawal within 3 days."

Please let us know when you get your funds, thank you.

Received! Thank you again

Hi vanjac,

Great news, thanks for letting us know. Therefore we will close the complaint and consider it RESOLVED.