RESOLVED: Playamo confiscated win and closed acc

I won a $15000 jackpot . When  I attempted to withdraw they asked me for paperwork for verification which is completely cool of course I proceeded to provide what they asked for in the first email to me when they ask for the verification they also said we see duplicate accounts can you please explain that. I know don't have a duplicate account with them that's why I said I'm not aware of any accounts with you guys and if by any chance there is one which I'm pretty sure there isn't I obviously never used it and completely forgot about it that is if I give them the benefit of the doubt. Then they emailed me asking me for a pictures of all the cards I use in my account proof of address all that which of course I proceeded to provide this one on for 3-4 days. Then after the last document the required was sent and approved I was playing a game on their Casino then suddenly I was kicked out of the site with a message saying your account has been closed. I checked my e-mail they they sent me a message saying do would be to your duplicate accounts alleged duplicate accounts that is can't get my winnings my account from closed and winnings have been confiscated. I emailed them back asking for proof a few times never heard them again. So obviously this casino is a big No-No all they do is just Rob people

Hi Bellabella,

Please provide your casino username so our complaints team can investigate further.

Bellebella is the username for playamo.

Hi Bellebella,

Thank you for providing your casino username. We have emailed the casino and asked them to look into your account. Keep an eye on this thread for the updates. 

Just a quick update -  We will now send another remined to the casino since they haven't provided any feedback so far.
Keep you posted. 

 Dear Bellabella, 

Your account has been closed due to violation of our ANTI-FRAUD Policy:

In case the player has duplicate account with bonuses, or same ID, or used few accounts in the same browser, or same playing scheme at both accounts, casino reserves the right to terminate such accounts and withhold the win.
https://www.playamo.com/terms-and-conditions

Our Security Department has informed you about their decision via email. 

LCB team, please do not hesitate to contact us if you have any questions regarding this complaint.  

With kind regards, 

Playamo

I didn't have duplicate accounts. My boyfriend has an account with your casino. He's the one who recommended I try your casino so i opened up my own account... we ok only have one cell phone and one desktop so we both use them .. but we play on our own accounts.. How is that fraud? U guys robbed me for money I won fair and square.. after asking me to get u all the paperwork for verification and picture of every card.. what for if u stol e my money anyway..

U punish me cause we can't afford 2 devices.. well those winnings would of helped . Thanks 

Hi Bellebella,

We will ask the Casino Rep for more details on your case and an evidence regarding duplicate accounts. Keep you posted. 

@Bellabella

As far as I know, another thing that can cause complications is the fact that you played from the same IP on the same computer, more to the point if both you and your partner claimed bonuses from your different accounts, then that would be a breach as bonuses can only be claimed once per player, per household, per IP address.

I went through their terms and saw the following, which means you breached the term as you were using the same computer, which means logged in different accounts in the same browser.

I have never signed up for any bonuses with playamo! He plays on his account and me on mine .. we aren't scamming anyone.  That's what hurts the most ! I won that money fair and square!

Word of mouth makes money.  My bf liked your casino and recommended I try it.  Which I did and loved it. I won $15 000 and put $5000 right back into casino and played  it all.. I'm so upset words cannot explain. 

I understand, but did you look at my screenshot about the part, "Úsed few accounts in the same browser"?

Because that terms will stick as it is in their t's and c's

Hi Bellebella,

Just an update - there is no additional info provided from their end about your case. However, according to their Terms and Conditions, a player is not allowed to have more than one account registred / claim bonuses from the same IP address. If that is the case, they would be able to close your account / withhold the win and reffer to their Terms and Conditions. Anyway, we will try sending them a reminder for additional evidence. Keep you posted.

Playamo is becoming rude nowadays, I referred a friend of mine to Playamo and one day I played at my friend's house and because of it my friend is not eligible for their bonuses which is terrible and I had to request bonuses via live chat which was rude from time to time. They are very unprofessional the way they handled their customers. A live chat agent bullied me and gave me a hard time with my withdrawal last week and now their sisters casino Betchan also gave me a hard time so I stopped playing at both casinos. I have been a member of these casinos for almost two years. Be cautious with these casinos. They do pay if you don't break one of their rules.

dont worry 

Playamo is f...king scammer... 

i was play 1 year !!!! and if i won 15000e my account closed.... 

To make the devil's advocate here, i played playamo for a while and did some crazy scamaz roulette streaks and cashed out huge (to lose back later on but it's how it is) and they never caused me any problem, always paid. Of course i am canadian with one account no other people on same ip and im regular but still, if you abid to the rules they pay. When it comes to americans, it's their own laws and they know it, they can only blame themselves.

Hi alina2120, 

Can you please clarify if you need our assistance with the issue you experienced at Playamo casino?

If so, please send me your casino username in PM inbox. 

hallo Tania 

my account was regristred on  celemerowska21@gmail.com

everything about my complaint vs. Playamo was already resolved on LCB....

i dont knowe why but few  my foto whit evidence on your sait are deleted... i cent open it.  dont worry on my deviance have i all proof for this scam 

serius evidence like verifed foto whit id card on hand was totaly ignored !!

nobady sey nothing about.... 

playamo They knowe only words 

YOU BRENCH T&C account closed.... 

they do wath they wanna nobady think about customers....

https://lcb.org/onlinecasinobonusforum/player-complaints/casino-confiscates-15000e-saying-i-have-a-duplicate-from-28-08-2016-but-on-09-11-2016-i-did-payout-and-there-was-no-duplicate#forum

Hi alina2120, 

Please be advised that there is no need to activate already closed / resolved complaints as that will not change the casino's final decision. Your case was addressed two years ago on our forum and we did our best to assist. 

Here is the final post from our Admin from the previous thread:

"zuga wrote:

@alina2120 , as explained to you there is absolutely nothing more we can do for you. Casino is well within their rights , all according to their T&C's ( in regards to mutliple accounts/ IPs ) that you accepted upon registering at their casino.

As suggested to you, if not satisfied with their ruling you can and should file in a complaint with their regulatory body at Curacao.

https://www.curacao-egaming.com/ 

We consider this case resolved and closed . Topic is now locked.

LCB Admin"

Therefore, we can only suggest filing a further complaint to their licencor.

Please do not open duplicate complaints on the forum. Thank you for your understanding and cooperation.