RESOLVED: Parimatch blocked my account

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Last post made 10 days ago by MarijaS
Chaytu
  • Started by
  • Chaytu
  • India Newbie 5
  • last active 1 month ago

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  • Chaytu
    • Started by
    • Chaytu
    • at Apr 30, 24, 01:27:08 AM
    • India Newbie 5
    • last active 1 month ago

    Hi, 

    Parimatch blocked my account and not allowing me to withdraw my balance. They asked me for the verification and I have sent all the required documents but still neither verifying my account nor allowing me to withdraw.

    Regards 

    Chaithanya

  • Bixy
    • Replied by
    • Bixy
    • at Apr 30, 24, 02:45:40 AM
    • Serbia Moderator 4232
    • online

    Thanks for this post from:

    Hi Chaytu,

     

    Sorry to hear you experienced issues during verification when playing at Parimatch Casino,

    Can you please send us your casino username via private message so that we could contact the casino rep and try to assist you?

    Thank you.

  • Chaytu
    • Replied by
    • Chaytu
    • at Apr 30, 24, 03:38:25 AM
    • India Newbie 5
    • last active 1 month ago

    Hi Bixy, 

     

    I just sent you private message with my player id of Parimatch. Please help. 

    Regards 

    Chaithanya 

  • Bixy
    • Replied by
    • Bixy
    • at Apr 30, 24, 04:04:46 AM
    • Serbia Moderator 4232
    • online

    Thanks for this post from:

    Hi Chaytu,

     

    Thanks for sending over your player ID number.

    We have just contacted the casino rep and asked for assistance. Once we receive any feedback, we will update you.

     

  • Chaytu
    • Replied by
    • Chaytu
    • at Apr 30, 24, 04:23:49 AM
    • India Newbie 5
    • last active 1 month ago

    Thanks for this post from:

    Thanks. Will be awaiting for your response. 

  • Anchi
    • Replied by
    • Anchi
    • at May 02, 24, 11:40:44 AM
    • Serbia Admin 12687
    • online

    Hello Chaytu,

    Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

    Thank you

  • Chaytu
    • Replied by
    • Chaytu
    • at May 04, 24, 08:21:25 AM
    • India Newbie 5
    • last active 1 month ago

    Hi, 

    An update - So they have sent an email to me saying my account is permanently blocked and I will be allowed to withdraw the balance in my account. I placed withdrawl request but they keep on declining it and now again disabled withdraw option and stopped replying to emails.

    Regards 

    Chaithanya 

  • Chaytu
    • Replied by
    • Chaytu
    • at May 04, 24, 10:18:26 PM
    • India Newbie 5
    • last active 1 month ago

    Thanks for this post from:

    Hi, 

    I got money from Parimatch. Thank you 

  • Bixy
    • Replied by
    • Bixy
    • at May 07, 24, 05:53:18 AM
    • Serbia Moderator 4232
    • online

    Thanks for this post from:

    Hi Chaytu,

    We are glad you got your money and resolved your verification issues.

     

     

  • yeshwanth111
    • Replied by
    • yeshwanth111
    • at Jun 30, 24, 11:23:29 AM
    • India Sr.Newbie 21
    • last active 9 days ago

    I got same problem. please help

  • MarijaS
    • Replied by
    • MarijaS
    • at Jul 01, 24, 01:27:21 AM
    • Serbia Moderator 1484
    • online

    Hi yeshwanth111,

    Unfortunatelly, we had to mark your case unresolved since the casino never provided updates regardign your complaint. 

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