Hey Community, want to share my story and discuss possibilities of my chances to get my money back)
Ive been playing poker for the past 2 years in Spain and it went pretty well, as I started playing live events of ESPT in Spain and even placed 3rd at ESPT Castellon.
In early February 2024 my account got restricted and i was asked to present all the employment documents and my income, weird right ....
Well, i decided to be polite and showed them that ive been playing live at their EVENTS and winning money and also I am employed, so i presented my work document, my licence that I am a qualified lawyer in the other country and my bank statements with my income!
After 3-4 month of crazy amount of emails and questions from me, I went to play live in end of March in Madrid, where Pokerstars REJECTED ME TO PLAY in any tournament ! THATS WILD! I ask them why and what happend and they said its due to my restricted account. Jesus
Ive never broken any of their policies, not using VPN, not multi account, not other programs, NOTHING. I like the game as it is and actually prefer to play LIVE.
SO eventually at the end of April I got an email. WITHOUT ANY EXPLANATION that my account is now closed.
Honestly, fine, whatever, ill play in other providers, but as it legally must be, return my money that i deposited with my own bank account and everything that i had on my account!
They have asked my for the same documents again!! ive sent them! Its been about a month since!
Its crazy how they can just take your assets and keep them, even tho the account is closed!
ANY IDEAS WHAT CAN I DO?
Best Regards
Daniel G
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