RESOLVED: Sir Win Casino BEWARE

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Last post made 25 days ago by Cat50
dnickell
  • Started by
  • dnickell
  • United States Sr.Newbie 30
  • last active 4 days ago

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  • found this casino on your new casino list, and after signing up, making sure that the software they showed would work for me since I am in the US, I deposited. NOT ONE SLOTS GAME WILL LOAD. I spent hours followign their suggestion of downloading different browsers clearing cache etc. and two VPNS. 

    When I asked for my bitcoin back, and tried to withdraw, they are demanding I play through $55 the amount i deposited even though the games dont work. 

    I have copied a chat where the person told me they were going to make me wait, told me go find something besides slots, etc. RUDE, MEAN, WOULDNT RESPOND, ETC. Here is one of my several chats. NOT OK, SO FAR I HAVE TRIED 3 TIMES TO SEND MY MONEY BACK TO MYSELF AND THEY HAVE ME BLOCKED. 

    V

    John

     

     

    Chat window

     

     

    Hello Welcome to Sirwin We are glad to be of service to you. How can I assist you?

     

    Agent John has joined the chat.

     

    John

    15:58

    No KYC & VPN-friendly -Open Global

     

    Provably Fair- Fast Payout -7/24 Support

     

    2 Sportsbook,70 Casino Providers, more then 10.000 Games

     

    Welcome Offer Pack - 550% Up to 1500$ + 400$ Free chip

     

    Hello Welcome to this SirWin community with your greatness!

     

    I'm John How can I assist you ? In order to serve you better, may I know your username?

    15:59

    dnickell

    15:59

    help none of your software works for me. i have cleared cookies on and on. i tried to withdraw since your games dont work, but you did not send my request, instead you added it back to my balance

    16:00

    they all say game currently unavailable prohibited

    16:00

    I did not want to spend all after noon fighting with a casino

    16:00

    please allow me to withdraw my bitcoin

     

    John

    16:00

    Hi welcome

    16:01

    I tried everything you suggested and spent over an hour or two doing it

    16:01

    I am so upset, i had a special time set aside to play today and here I am begging for my money back

    16:02

    i have tried pragmatic, playson, microgaming and others

    16:02

    your site does not work for me, i am from california and the vpns, the browseres etc, nothing is working

    16:02

    please return my funds

    16:03

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aMrAlrKBS08mwEZtaL

     

    John

    16:03

    How to access sites banned in your region. Learn the trouble and try to enter that way.

    16:03

    no i dont want to spend anymore time on this

    16:03

    I want to withdraw

    16:04

    i should not have to spend hours

    16:04

    i asked BEFORE IDEPOSITED

    16:04

    and you said what to do and none of that is working

    16:04

    i wish to withdraw please

    16:04

    I gave my coinbase wallet address. i cannot believe you didnt simply return my $55

     

    John

    16:06

    I will make you wait a bit

    16:06

    ?

    16:06

    will you please return my money

    16:06

    I am taking care of my 90 year old mother adn my whole gaming time is now gone

    16:07

    so poor. I will contact latest casino bonus who listed you and ask them to look into this

     

    John

    16:08

    You can withdraw money after participating in the games.

    16:09

    they dont work

    16:09

    i would love to

    16:09

    none of them work

    16:10

    i just shoed you the gameplay prohibited

    16:10

    i copied it from the page

    16:10

    I cant play

    16:10

    I need to withdraw

    16:10

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aNFlVfGPx7Zx4CcLPP

    16:11

    it is not letting me play games that i play freely on other casinos

    16:11

    how can i play when it wont let me

    16:11

    I have already copied our chat and sent to several casino review sites asking for help

    16:15

    teh part about making me wait on purpose

    16:16

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aNYWT5aO8ybsICehfL

     

    John

    16:17

    Try getting into sports betting

    It's been a while since your last response. Please respond within the next few minutes or this chat will be ended.

    16:19

    omg

    16:19

    I came here to play slots

    16:20

    please return my funds

     

    John

    16:20

    I'm checking your process. I appreciate your comprehension and cooperation.

    John

     

     

    Chat window

     

     

    Hello Welcome to Sirwin We are glad to be of service to you. How can I assist you?

     

    Agent John has joined the chat.

     

    John

    15:58

    No KYC & VPN-friendly -Open Global

     

    Provably Fair- Fast Payout -7/24 Support

     

    2 Sportsbook,70 Casino Providers, more then 10.000 Games

     

    Welcome Offer Pack - 550% Up to 1500$ + 400$ Free chip

     

    Hello Welcome to this SirWin community with your greatness!

     

    I'm John How can I assist you ? In order to serve you better, may I know your username?

    15:59

    dnickell

    15:59

    help none of your software works for me. i have cleared cookies on and on. i tried to withdraw since your games dont work, but you did not send my request, instead you added it back to my balance

    16:00

    they all say game currently unavailable prohibited

    16:00

    I did not want to spend all after noon fighting with a casino

    16:00

    please allow me to withdraw my bitcoin

     

    John

    16:00

    Hi welcome

    16:01

    I tried everything you suggested and spent over an hour or two doing it

    16:01

    I am so upset, i had a special time set aside to play today and here I am begging for my money back

    16:02

    i have tried pragmatic, playson, microgaming and others

    16:02

    your site does not work for me, i am from california and the vpns, the browseres etc, nothing is working

    16:02

    please return my funds

    16:03

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aMrAlrKBS08mwEZtaL

     

    John

    16:03

    How to access sites banned in your region. Learn the trouble and try to enter that way.

    16:03

    no i dont want to spend anymore time on this

    16:03

    I want to withdraw

    16:04

    i should not have to spend hours

    16:04

    i asked BEFORE IDEPOSITED

    16:04

    and you said what to do and none of that is working

    16:04

    i wish to withdraw please

    16:04

    I gave my coinbase wallet address. i cannot believe you didnt simply return my $55

     

    John

    16:06

    I will make you wait a bit

    16:06

    ?

    16:06

    will you please return my money

    16:06

    I am taking care of my 90 year old mother adn my whole gaming time is now gone

    16:07

    so poor. I will contact latest casino bonus who listed you and ask them to look into this

     

    John

    16:08

    You can withdraw money after participating in the games.

    16:09

    they dont work

    16:09

    i would love to

    16:09

    none of them work

    16:10

    i just shoed you the gameplay prohibited

    16:10

    i copied it from the page

    16:10

    I cant play

    16:10

    I need to withdraw

    16:10

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aNFlVfGPx7Zx4CcLPP

    16:11

    it is not letting me play games that i play freely on other casinos

    16:11

    how can i play when it wont let me

    16:11

    I have already copied our chat and sent to several casino review sites asking for help

    16:15

    teh part about making me wait on purpose

    16:16

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aNYWT5aO8ybsICehfL

     

    John

    16:17

    Try getting into sports betting

    It's been a while since your last response. Please respond within the next few minutes or this chat will be ended.

    16:19

    omg

    16:19

    I came here to play slots

    16:20

    please return my funds

     

    John

    16:20

    I'm checking your process. I appreciate your comprehension and cooperation.

    John

     

     

    Chat window

     

     

    Hello Welcome to Sirwin We are glad to be of service to you. How can I assist you?

     

    Agent John has joined the chat.

     

    John

    15:58

    No KYC & VPN-friendly -Open Global

     

    Provably Fair- Fast Payout -7/24 Support

     

    2 Sportsbook,70 Casino Providers, more then 10.000 Games

     

    Welcome Offer Pack - 550% Up to 1500$ + 400$ Free chip

     

    Hello Welcome to this SirWin community with your greatness!

     

    I'm John How can I assist you ? In order to serve you better, may I know your username?

    15:59

    dnickell

    15:59

    help none of your software works for me. i have cleared cookies on and on. i tried to withdraw since your games dont work, but you did not send my request, instead you added it back to my balance

    16:00

    they all say game currently unavailable prohibited

    16:00

    I did not want to spend all after noon fighting with a casino

    16:00

    please allow me to withdraw my bitcoin

     

    John

    16:00

    Hi welcome

    16:01

    I tried everything you suggested and spent over an hour or two doing it

    16:01

    I am so upset, i had a special time set aside to play today and here I am begging for my money back

    16:02

    i have tried pragmatic, playson, microgaming and others

    16:02

    your site does not work for me, i am from california and the vpns, the browseres etc, nothing is working

    16:02

    please return my funds

    16:03

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aMrAlrKBS08mwEZtaL

     

    John

    16:03

    How to access sites banned in your region. Learn the trouble and try to enter that way.

    16:03

    no i dont want to spend anymore time on this

    16:03

    I want to withdraw

    16:04

    i should not have to spend hours

    16:04

    i asked BEFORE IDEPOSITED

    16:04

    and you said what to do and none of that is working

    16:04

    i wish to withdraw please

    16:04

    I gave my coinbase wallet address. i cannot believe you didnt simply return my $55

     

    John

    16:06

    I will make you wait a bit

    16:06

    ?

    16:06

    will you please return my money

    16:06

    I am taking care of my 90 year old mother adn my whole gaming time is now gone

    16:07

    so poor. I will contact latest casino bonus who listed you and ask them to look into this

     

    John

    16:08

    You can withdraw money after participating in the games.

    16:09

    they dont work

    16:09

    i would love to

    16:09

    none of them work

    16:10

    i just shoed you the gameplay prohibited

    16:10

    i copied it from the page

    16:10

    I cant play

    16:10

    I need to withdraw

    16:10

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aNFlVfGPx7Zx4CcLPP

    16:11

    it is not letting me play games that i play freely on other casinos

    16:11

    how can i play when it wont let me

    16:11

    I have already copied our chat and sent to several casino review sites asking for help

    16:15

    teh part about making me wait on purpose

    16:16

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aNYWT5aO8ybsICehfL

     

    John

    16:17

    Try getting into sports betting

    It's been a while since your last response. Please respond within the next few minutes or this chat will be ended.

    16:19

    omg

    16:19

    I came here to play slots

    16:20

    please return my funds

     

    John

    16:20

    I'm checking your process. I appreciate your comprehension and cooperation.

    John

     

     

    Chat window

     

     

    Hello Welcome to Sirwin We are glad to be of service to you. How can I assist you?

     

    Agent John has joined the chat.

     

    John

    15:58

    No KYC & VPN-friendly -Open Global

     

    Provably Fair- Fast Payout -7/24 Support

     

    2 Sportsbook,70 Casino Providers, more then 10.000 Games

     

    Welcome Offer Pack - 550% Up to 1500$ + 400$ Free chip

     

    Hello Welcome to this SirWin community with your greatness!

     

    I'm John How can I assist you ? In order to serve you better, may I know your username?

    15:59

    dnickell

    15:59

    help none of your software works for me. i have cleared cookies on and on. i tried to withdraw since your games dont work, but you did not send my request, instead you added it back to my balance

    16:00

    they all say game currently unavailable prohibited

    16:00

    I did not want to spend all after noon fighting with a casino

    16:00

    please allow me to withdraw my bitcoin

     

    John

    16:00

    Hi welcome

    16:01

    I tried everything you suggested and spent over an hour or two doing it

    16:01

    I am so upset, i had a special time set aside to play today and here I am begging for my money back

    16:02

    i have tried pragmatic, playson, microgaming and others

    16:02

    your site does not work for me, i am from california and the vpns, the browseres etc, nothing is working

    16:02

    please return my funds

    16:03

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aMrAlrKBS08mwEZtaL

     

    John

    16:03

    How to access sites banned in your region. Learn the trouble and try to enter that way.

    16:03

    no i dont want to spend anymore time on this

    16:03

    I want to withdraw

    16:04

    i should not have to spend hours

    16:04

    i asked BEFORE IDEPOSITED

    16:04

    and you said what to do and none of that is working

    16:04

    i wish to withdraw please

    16:04

    I gave my coinbase wallet address. i cannot believe you didnt simply return my $55

     

    John

    16:06

    I will make you wait a bit

    16:06

    ?

    16:06

    will you please return my money

    16:06

    I am taking care of my 90 year old mother adn my whole gaming time is now gone

    16:07

    so poor. I will contact latest casino bonus who listed you and ask them to look into this

     

    John

    16:08

    You can withdraw money after participating in the games.

    16:09

    they dont work

    16:09

    i would love to

    16:09

    none of them work

    16:10

    i just shoed you the gameplay prohibited

    16:10

    i copied it from the page

    16:10

    I cant play

    16:10

    I need to withdraw

    16:10

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aNFlVfGPx7Zx4CcLPP

    16:11

    it is not letting me play games that i play freely on other casinos

    16:11

    how can i play when it wont let me

    16:11

    I have already copied our chat and sent to several casino review sites asking for help

    16:15

    teh part about making me wait on purpose

    16:16

    Game currently unavailable

    Gameplay is prohibited in your location.

     

    F9aNYWT5aO8ybsICehfL

     

    John

    16:17

    Try getting into sports betting

    It's been a while since your last response. Please respond within the next few minutes or this chat will be ended.

    16:19

    omg

    16:19

    I came here to play slots

    16:20

    please return my funds

     

    John

    16:20

    I'm checking your process. I appreciate your comprehension and cooperation.

     

     

  • SIR WIN CASINO UPDATE, I FOUND THAT NORTON VPN, ALLOWED ME TO PLAY SOME OF THE GAMES. SO I PLAYTHROUGH MY $55, WHICH IS WHY THEY SAID I COULD NOT WITHDRAW. NOW i HAVE ASKED FOR A WITHDRAWAL, MONDAY AROUND 3PM, AND I AM ATTACHING THE CHAT WHERE I ASKED HOW LONG THEY TAKE TO PAY. 

  • OK, CLOSE THE CASE, THEY PAID ME MY BITCOIN WITHIN ABOUT A HALF HOUR, EVEN THOUGH THEIR CHAT SAID IT COULD TAKE DAYS. i STILL AM NOT TRUSTING THEM AND WILL PLAY ELSEWHERE BUT WHAT A PAIN. THANKS

  • Hello dnickell,

    We're glad to hear that your issue has been resolved, we'll close this complaint now. 

  • I have withdrawan and won many times at Sirwin. This is one of my go to casinos. You need to use a good VPN that you have to pay a fee for in order for you to gain access to restricted games. I use Express VPN and I also use Norton. I will say that most of the Microgaming software wont load for me but only when I play at Sirwin. I play at Fortune Jack and they load fine for me.

  • Good to see this was resolved. Great work smiley  .

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