I want to write about MEGAPARI casino.I registered using my mobile phone, made a deposit with a VISA card and started playing, and I can immediately say I was lucky.I decided to withdraw funds and that's where it started.... It turns out that the deposit needs to be wagered with a ratio of 1:1 and the withdrawal method must match the deposit method, but it turns out that my VISA deposit method is missing when withdrawing funds.I am writing to support the answer kills, try an alternative method of depositing and withdrawing funds!!! I.e. I have to make a deposit again using the method that is present when withdrawing funds and win it back again with a coefficient of 1:1.I made a good deposit and won back, and again a refusal!It turned out that it was already necessary to fill in personal data-I filled it out, again a refusal.I am writing to support, the answer is "send a passport photo, i.e. you need to pass verification", the data can be processed for 72 hours.I did not withdraw the winnings, because they demanded a bank statement with a seal and signature for a deposit of $ 7 made by me (they were not satisfied with the electronic one)I do not recommend it!!!Save money and nerves!
RESOLVED: Megapari casino
- Started by
- Дмитрий Гришин
-
Full Member 119
- last active 1 hour ago
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- Started by
- Дмитрий Гришин
- at Oct 18, 22, 01:41:34 AM
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Full Member 119
- last active 1 hour ago
-
- Replied by
- Berks
- at Oct 18, 22, 02:34:54 AM
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Mighty! Member 4535
- last active 6 months ago
Hello Дмитрий Гришин,
Can you please send us your account username via private message, so we can get in touch with Casino Representative in order to resolve your issue.
-
- Replied by
- Team_MegaPari
- at Oct 18, 22, 10:38:03 AM
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Casino Rep 9
- last active 16 hours ago
Hello Dmitrii,
Thank you for taking time to write a comprehensive feedback.
Please accept our sincere apologies for the disappointing experience. That is absolutely not the quality of service we are aimed at. Particular payment methods sometimes happen to show malfunctions. Nevertheless, they remain available so that we still could trace the transactions. In addition, we would like to draw your attention to the fact that before any withdrawals a player is supposed to pass the account verification which is processed manually by our team and consequently takes some time. I would eagerly initiate a proper investigation of your case with the help of our most experienced customer care specialists, but unfortunately, I don't have your account ID. Please, add it to your review or provide it to Moderator via PM. Thank you.
Team MegaPari -
- Replied by
- Дмитрий Гришин
- at Oct 18, 22, 11:26:36 AM
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Full Member 119
- last active 1 hour ago
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- Replied by
- coolka
- at Oct 18, 22, 12:51:28 PM
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Sr. Member 255
- last active 13 days ago
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- Replied by
- Berks
- at Oct 19, 22, 02:42:18 AM
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Mighty! Member 4535
- last active 6 months ago
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- Replied by
- Team_MegaPari
- at Oct 19, 22, 03:29:51 AM
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Casino Rep 9
- last active 16 hours ago
Дмитрий Гришин wrote
Hello my ID is 486656435.
Hello Dmitrii!
Thank you for sharing your account ID.
I transferred your case to our team that is responsible for improving the customer experience (customer.claims@megapari.com) so that they have a proper look into your account. Please check your inbox and the spam-folder if needed.
Team MegaPari
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- Replied by
- Дмитрий Гришин
- at Oct 24, 22, 03:06:29 AM
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Full Member 119
- last active 1 hour ago
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- Replied by
- Berks
- at Oct 24, 22, 03:14:22 AM
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Mighty! Member 4535
- last active 6 months ago
Hello Дмитрий Гришин,
We will reach out to them to remind that you are expecting your issue to be fixed. We will provide you with the update if we get some information from them. Keep posted.
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- Replied by
- Team_MegaPari
- at Oct 24, 22, 09:08:36 AM
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Casino Rep 9
- last active 16 hours ago
Hello again, Dmitrii.
We are sorry the verification is still in process.
I personally keep track of your case. According to my information, you are in touch with our customer care department. You can always contact them once you have any concerns or questions. Regarding the verification - unlike many in the industry, the verification is being held manually by our most experienced specialists. It means that we care a lot for the safe and legitimate gambling but at the same time it might cause a delay. As followed by our security team, they are awaiting documents from you so that they could proceed with the verification. We thank you for comprehension. -
- Replied by
- Дмитрий Гришин
- at Oct 24, 22, 04:16:50 PM
-
Full Member 119
- last active 1 hour ago
Hello, but all the documents that the security service required were provided, the last message from the service was that the request was sent to specialists expect a response.It's been 7 days, there is no answer.And no one reported that it was necessary to provide any other documents.There are screenshots of correspondence with the security service, the last message was sent on 19.10.2022.Sorry, but the customer care department also did not respond to the email.
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- Replied by
- Berks
- at Oct 25, 22, 01:34:10 AM
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Mighty! Member 4535
- last active 6 months ago
Hello Дмитрий Гришин,
We reached out to them again asking for clarification. Once we get some answer we will get back to you. Please keep posted.
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- Replied by
- Дмитрий Гришин
- at Oct 25, 22, 02:19:13 PM
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Full Member 119
- last active 1 hour ago
-
- Replied by
- Berks
- at Oct 26, 22, 12:27:07 AM
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Mighty! Member 4535
- last active 6 months ago
Hi Дмитрий Гришин,
We are so glad that your docs are finally verified. Enjoy your further entertainment
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- Replied by
- Team_MegaPari
- at Oct 26, 22, 03:20:31 AM
-
Casino Rep 9
- last active 16 hours ago
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