RESOLVED: Account frozen and kyu problem

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Last post made 2 months ago by Bixy
Stock market Today

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  • Stock market Today
    • Started by
    • Stock market Today
    • at May 17, 24, 06:53:58 AM
    • Newbie 1
    • last active 2 months ago

    Hi dear supra bet i deposit 2773 balance today but I placed bet and show my balance is frozen why my balance is frozen I can't place bet and withdraw money This is my Supra bet id ****** Please resolve this issue and I try my kyc complete i uploaded many tipes of documents but duplicate documents error show ho raha hai please help 

  • Bixy
    • Replied by
    • Bixy
    • at May 17, 24, 07:15:45 AM
    • Serbia Moderator 4281
    • last active 2 hours ago

    Hi Stock market Today,

    Sorry to hear you had issues when playing at Suprabets Casino.

    We will reach out to the casino rep and get back to you when they respond.

  • Bixy
    • Replied by
    • Bixy
    • at May 20, 24, 06:44:44 AM
    • Serbia Moderator 4281
    • last active 2 hours ago

    Hi Stock market Today,

    We received the response from the casino rep:

    The player has activated a Casino Bonus that doubles the deposit amount, however he must comply with the bonus T&Cs.
    We have already asked the player to inform us if he wishes to complete the bonus T&Cs or if he wishes to cancel (without any penalty), in order to release the funds and be able to place sports bets.
    We're waiting for the player to respond.

  • Bixy
    • Replied by
    • Bixy
    • at May 24, 24, 02:03:55 AM
    • Serbia Moderator 4281
    • last active 2 hours ago

    Hi Stock market Today,

    Any update? Have you been in contact with the casino and completed bonus T&Cs?

  • Bixy
    • Replied by
    • Bixy
    • at May 27, 24, 02:45:59 PM
    • Serbia Moderator 4281
    • last active 2 hours ago

    Hi Stock market Today,

    Since we've got clear explanation and feedback from the casino rep and no response from the member, we will close this complaint and marki it RESOLVED.

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