RESOLVED: CandyLand casino

Chris 15:19

Hello Xach Danielyan, 

If you'd like us to escalate your issue please provide us with your Candyland Casino username via private message and we will contact Casino Representative directly for assistance. 

Hello Xach Danielyan, 

We received your username via private message and have contacted Casino Rep. Keep posted on this forum thread for updates. 

Thank you very much, if you need more information, ready to provide

Hi team, 

Our terms and conditions state that a verification deposit is required when claiming your free bonus for the first time.

This information is available on several sections of the website. The terms and conditions, a dedicated section explaining how to withdraw, and there is also a disclaimer (Shown in the screenshot posted by this user) on the terms and conditions of the promotion.  

The verification deposit is required upon withdrawing the winnings made when the player completes the rollover of the free promotion. 

Once this is done, the player will have to make a deposit matching the amount earned on this bonus.

The minimum withdrawal from the casino is $25 and the max cashout for this promotion is $100. So any winnings made within that range must be matched with a deposit, wagered 1 x time and the player can withdraw the winnings and his original deposit. 

Verification deposits are a very common practice in the online casino industry, please let me know if this answers your question. 

Hello, you understand you say make a $100 deposit to withdraw $100 I have been playing online casinos for 12 years from the worst to the best casinos I have never seen such a rule and conditions where it says that you have to make $100 to withdraw $100 usually make $25 to withdraw 100 dollars, I don’t know how it happened to you, it’s illogical, I’ll just have some kind of such completely, you want to return my money in 7 days, then I have to send you documents for verification, approval, are you kidding me?

Why do you call this a free bonus, when the deposit must be wagered 1x? verification deposit requires a deposit for verification, without wagering.

Hello Xach Danielyan and MadamMilly, 

We will double check and look into this issue as it is marketed as an Exclusive No Deposit Bonus and wagering a verification deposit 1x so you can withdraw your winnings from the no deposit bonus shouldn't be happening..we will get back to you soon on this. Thanks for your patience. 

Be careful with these two folks MadamMilly.  Candyland is a sister Casino of NewVegas Casino - neither of them are licensed.  You're fighting a losing battle here - KingNemo is close to these two Casinos, he won't be much help with this.  There are other reps on here that'll do a better job, but unfortunately you won't have any luck here.  KingNemo especially - he claims it's about the players, but look at the cases he's reviewed.  Doesn't do a single thing nor looks at facts, especially with the Casinos he's close with.  And whatever you do, do not play on Candyland or NewVegas.  They'll take your money and they do not pay (not licensed either as I had mentioned).

There is a reason LCB took the fact that NewVegas isn't licensed off of there review on here.  Just a bunch of fake accounts giving those casinos a decent rating.  I'll message you off of here and give you more info.  They're all in for a real treat very soon regardless.

Like I told MadamMilly - RUN away from this Casino and its sister Casino, NewVegas. Also - no point in asking KingNemo for help.  He's in cohouts with both of these Casino's and will "rule" in favor of anything these two Casino's want to happen.  I'd argue the casinos either pay LCB or KingNemo directly to assist them with their matters.  Regardless - RUN.  Do not let either of these Casino's take your money.  They'll be blacklisted soon, so don't waste your time.

Hello georgielucas, 

We have the Exclusive No Deposit Bonus for Candyland Casino under review as we speak. Clearly there is an issue. We are currently waiting for feedback on this matter.

AND PLEASE

How is one being biased, are you reading the previous post?

"We will double check and look into this issue as it is marketed as an Exclusive No Deposit Bonus and wagering a verification deposit 1x so you can withdraw your winnings from the no deposit bonus shouldn't be happening..we will get back to you soon on this. Thanks for your patience."

Additionally, both of these sister brands on our Review Pages state that they have no license.

You have many assumptions and accusations here that are simply false. Please STOP.  

I signed up for candyland casino and I tried to use their refer a friend link and it doesn't work.  I'm kinda of skeptical of even submitting documents for verification as I tried several links on their site that just doesn't work 

Hello georgielucas, 

We are an affiliate, guided by the information on the casino's website and their t&c. We are not a regulatory body, we only try to mediate and don't get paid for it by either party. Thank you for reaching out to us and understanding that our mediation service is free of charge and offered in good faith and that we always do our best to help.

Dear Xach Danielyan,

As of today, the Candyland Casino Exclusive No Deposit Bonus has made some significant changes of which can be seen HERE.

There won't be a verification deposit anymore because players have been complaining and there has been a lot of uncertainty around it.

As you followed the previous rules, kindly inform us of your current situation so that we may work together to find a solution.

Hello thank you.I used another bonus and there were no restrictions now I see my country is listed that cannot use this bonus but the other bonus that I used was not limited I think it will not be difficult for them to send me my winnings 

Hi Xach Danielyan,

Great! We will mark this case as RESOLVED then. Cheers!

did they send me my winnings? No! so how is the complaint resolved? here they talk among themselves and everything is resolved?

Hi Xach Danielyan,

Our apologies, there was a slight misunderstanding. Case is open again. 

Could you please state your current situation so that we can follow up with Casino Representative. How do things stand with the bonus you initially claimed? The rules have changed so they will have to cater to your case separately. 

Thank you, in this bonus that I played, they say that the maximum I can withdraw is $100, I asked them they said that I have to make a $100 deposit in order to withdraw $100, so I turn to you ... But now I don’t know what changes they made to this bonus don't want to send 100 let send 50 i can send BTC wallet address

Hi Xach Danielyan,

Thanks for getting back to us so quickly, we have contacted Casino Representative and they will help resolve your situation. We will keep you posted on this forum thread. 

I also thank you that you are very kindly and promptly dealing with this issue, let's see how the casino will prove itself

Hey there,

Can you please send us your username information so we can take a look at this case.

All users with pending winnings from the initial LCB Bonus with max cashout of $100 and deposit requirement. 
Will receive $25 max cashout of the new promotion with no requirements, once you send us your username I can inform the rest of the team about this issue. 

Hi, username aper9995

Bitcoin address 

1DZhkUv8DVJRXu8X531QRLmmcks48EXGKK

Thank you, 

As stated previously, Max cashout has been adjusted to $25, since the verification deposit has been removed.

Now, please login to your Candyland account and request a withdrawal for the $25 available amount. input your bitcoin address for withdrawal.

Keep in mind that the standard Identity verification must be complete in order to withdraw. Once you request a withdrawal through the website you will receive an email with all identity verification steps. 

 

the cashier does not work in the morning loading, I tried everything, cleared the cache, I use others in the browser, constant loading

Are you able to interact with our live chat agents? 
 

yes, of course, she said that everything is working fine, suggested several options, I used these options, nothing helped, the constant download does not open access to the cashier 

the whole day can spin like this and the cashier does not open

Hello Xach Danielyan, 

Has your situation been resolved? Could you please update us, thank you. 

Hello, their cashier is not working i can't withdraw money so the problem is unresolved...

Hello Xach Danielyan, 

We have had similar reports of the cashier not working. We advise trying off of a different laptop/computer. This may be the solution for you. Let us know how it goes.

I tested it in other casinos as shown in the screenshot everything works fine it does not depend on the browser phone or any other reason, they just have a problem with the cashier do not blame it on the players everything is fine with us you can see the same software the same cashier but without problems open in another casino similar 

Hi Xach Danielyan, 

We will notify Casino Representative about the cashier problem and see if they can fix this issue as soon as possible. 

We just know that sometimes trying off a different laptop/computer you may have a positive outcome. So we suggest you try it out if you'd like an immediate cashout. 

Hello Xach Danielyan, 

Yes, we have the same problem.

Hi Everyone,

We are taking a look at this issue and are in contact with our software provider to solve this issue as soon as possible.

We expect to be back to normal in the following hours as we are doing everything in our power to speed up the process of solving this.

Cashier section issue has been solved.

Thank you all for your patience. 

hello, still there is a problem, technically faulty cashier 

Hi Xach Danielyan, 

We have contacted Casino Rep and notified them that the issue is ongoing yet again. 

We've reached our software provider since this seems to be an issue specific to this account or Armenia as a country since we don't have any other reports on issues with the cashier at the moment, as we have also tried accessing the cashier from different locations.

However, upon further research. We've noticed that the account belonging "

• Xach Danyelan, does not qualify for the exception made to the welcome LCB bonus LCB80SPINS.
  (We do have a deposit verification for free bonuses or welcome bonuses with the exception of the LCB80SPINS bonus)
  
  Winnings made from Mr.Xach were made on free spins sent to customers by email, these are not exempt from the deposit verification. 
  
  At the moment this account has claimed 4 different free promotional spins with no deposit in between for a total of 150 free spins in total. The winnings made belong to "50 free spins for Incan Rich" which require a verification deposit in case there's no previous deposit on the account.

.
We could take a manual verification deposit and do a manual withdrawal request while this situation is solved to speed up the process.

Just head to our Chat agents and they will help you complete this process.

--please verify your promotion claim history and let us know in case this information is not correct. 

 

Hi.

it's just absurd!!!!

here you offer something else and now you say something completely different how can you be trusted???

Hey there,

In response to:
here you offer something else and now you say something completely different how can you be trusted???

Thanks for bringing this to our attention.

We incorrectly assumed your concern about having a verification deposit was in regards to the previously mentioned and adjusted LCB80SPINS.
However, upon reviewing your account to find the cause of the cashier issue, we noticed that the promotion you were referring to wasn't the LCB80SPIN which again, is exempt from verification deposit.

Instead we saw that you've claimed 4 free bonuses without a single deposit in between those deposits, and the specific promotion you made your winnings is the 50 Incan Spin promotion which is not exempt from the verification deposit.

We have re adjusted to $100 for withdrawal, you can come to our chat to complete your verification deposit and withdraw the $100 from the promotion + $100 from your verification deposit.




 

as a result, $ 200 I withdraw 100 deposit + 100 promo winnings?

Hi,

I did everything as you said, now I'm waiting for the withdrawal of money, sent the documents, made a $100 deposit, won back 1xWager, now everything depends on you.

Candyland and NewVegas are sister casinos correct?   Can someome tell me when is the last time anyone got payment from Candyland casino?

Hi AxelWolf,

Do you have withdrawal issues and need assistance? If so please PM me your casino username.

Hello, I haven’t received the money yet, well, when I get it, I’ll let you know I have $ 200 on the withdrawal, they said they will send it in 1-7 working days.

Thank you Xach Danielyan, please keep us posted.

Hi AxelWolf,

Thank you for sharing this issue.

Can you please send me your username?