CLOSED: cancellation of payment

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Last post made 3 months ago by tough_nut
ewgen99
  • Started by
  • ewgen99
  • Russia Sr. Newbie 20
  • last active 3 months ago

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  • ewgen99
    • Started by
    • ewgen99
    • at Jun 12, 24, 06:16:20 AM
    • Russia Sr. Newbie 20
    • last active 3 months ago

    I've been registered at this casino for a long time, but I haven't played. I recently received a bonus offer in the mail of 20 free spins without a wager, used them and won more than $200 in another slot after that. after that, I asked support if I could withdraw my winnings, they told me that I could withdraw no more than $ 50 from the no deposit bonus after I made a deposit and wagered it x5. A few days later, I made a $48 deposit and was offered a 200% deposit bonus and 20 free spins, I used it and started playing. I managed to win. I made an application for withdrawal of $ 243 and it was canceled and the entire balance was written off up to $ 48 - the deposit amount. now they do not allow me to withdraw anything, they require me to win back this $48 deposit with a x5 wager again

  • ewgen99
    • Replied by
    • ewgen99
    • at Jun 12, 24, 06:17:43 AM
    • Russia Sr. Newbie 20
    • last active 3 months ago

    why did you delete my previous complaint about the Universalslot casino?

  • tough_nut
    • Replied by
    • tough_nut
    • at Jun 12, 24, 06:47:08 AM
    • Moderator 2884
    • last active 1 day ago

    Thanks for this post from:

    Hello ewgen99,

    Your complaint was deleted because it was a duplicate. You also posted your complaint in the Universal slots direct support and complaints thread here. We do not allow duplicate complaints as they create confusion on the forum. Please post all information you want to share in the direct support thread of the brand. We will close this thread as it is another duplicate.

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