Limitless Casino Support and Complaints Thread

Hello VeronicaCoulson877,

Can you please send us your Casino Username via private message so we can reach out to Casino Representative regarding your issue?

I didn't already

Hello VeronicaCoulson877,

Thanks for sharing your credentials. We will ping Casino Representative in order to help you. Keep us posted.

Hello Ibrdb2020,

As Casino Rep clearly clarified your case, we will consider this complaint as Resolved. Congratulations! 

Hello VeronicaCoulson877,

Hope that it's more clearer now regarding the issue on your account. Please follow the instructions that Casino Rep exposed and it should be more easier for you to enjoy this Casino.

We will consider this case as Resolved.

I am having same problem,  verifying acct so I can cash out. My acct is me****. My email is msmjstone*******.  thank you in advance

Hello Mary Jane stone,

Thanks for reaching out to us. We will notify Casino Representative about your verification issue in order to help you. Once we get a response we will get back to you. Keep us posted.

Russia restricted?

I would like to play at your casino)

The players from Russia are allowed to open an account.

I made a BTC deposit and it has not been credited.  There is no live chat option on my account page even though there website claims they have it! I am trying to go through all the hoops to withdraw from my nodeposit bonus winnings and they aren't making it easy, it says instant BTC deposit but I don't see instant anything

Hey Ibrdb2020,

We are so glad that you issue has been resolved. Enjoy your further entertainment.

I have been trying to get verified at limitless casino for a week and a half so I can make a withdrawal, but I have yet to receive a response from them except for automated confirmations that they have received my email. Then I found there is absolutely no way to contact this casino other than the email I've been trying to use to contact anyone. 

Just keep contacting live chat they can keep you up to date I was verified pretty quick but I use bitcoin only

Need to go ahead and attach this thread to the other casinos it's attached to. Extreme, brango, etc. 

You claim to not be affiliated meanwhile it's the same people and the same reps and the same bullshit bonus hunter poison. 

Lost a clean deposit today and was told no by a chat rep and immediately disconnected. It's the same as someone hanging up in your face. It's fucking rude and unnecessary and downright hostile. No explanation even though I'd just lost a deposit and no chance to ask for something different or God forbid a way to recoup the money I had just lost. 

So glad my referrals are closing their accounts with you greedy lying pieces of trash. 

Hello Kyle Higs,

Can you please send us your Casino Username via private message and we will reach out to Casino Rep to speed up your request?

Hello Kyle Higs,

We are still waiting for your credentials. Please send us via private message to be able to help you.

I made around 5 deposits on 12/23. During my 3rd deposit limitless inputted a bonus & blocked my cash deposit. Therefore when I won I actually didn't win. I've never won anything that much at limitless compared to when playing with their bonus. That is why I asked them several times & constantly to remove any bonuses permanently. I had a feeling something like this will happen because it's hard to win . They don't give you an option to opt out of bonus. They also don't have any jurisdiction licensing. I don't expect to win there.

Hey Audrennab,

Could you please send us your Casino Username via private message so we can inform Casino Rep about your concerns?

Hi LCB and limitless casino,

I had received a $20 coupon on 19 December as a loyalty reward and no additional terms or max cashout was communicated to me via email and upon clicking on the coupon it also said general terms and conditions apply.

The general terms as per the screenshot included in this post shows max cashout of 5x coupon value.

$20 x 5 = $100 max cashout.

My balance was reduced to $50 after wagering which was not the correct max as per the general terms and conditions on free chip coupon.

Please assist and credit the $50 difference.

Username Begavin02.

Thank you and hope everyone is enjoying the holidays.

Stay blessed. 

This won't work because their website is set up specifically to not allow live chat until you've made a deposit lol. It's infuriating. 

Hello BeGavin02,

Thanks for sharing your issues with us. We will notify Casino Representative about your concern and we are sure that you will get a reply as soon as possible. Please keep you posted.

Hey Audrennab,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Hello Begavin02,

I hope that you are having a great day and are enjoying your Holidays.

Please note that as you have received a $20.00 Loyalty reward, the cashout limit for said bonus is $50.00. The terms of the promotion are visible at all times in the player's cashier and you can see in the attached screenshot below an example for a $40.00 Loyalty reward.

Also, please note that the specific terms of the promotion overrule gGeneral Terms & Conditions.

https://limitlesscasino.com/terms-and-conditions

7 TERMS APPLIED TO BONUSES AND PROMOTIONS

7.1. Overall Bonus and Promotion Rules

a. "The Player accepts that specific bonus and promotion rules supersede Overall Bonus and Promotion Rules stated herein."

Of course, if you are unsure of the terms of your currently active promotion, you are always welcome to contact our Customer Service through live chat and check with our agents.

Thank you for your understanding and all the best in the New Year!

Kind Regards,

Limitless Casino Team

Hi,

I usually check the coupon terms and this said coupon clearly said general terms and conditions apply.

In that case the general coupon terms would be the 5x max cashout as per the general terms and conditions.

You can even see the email sent to me did not specify any max cashout etc.

Usual communication is clear if there is  difference in coupon terms from general terms.

Herewith screenshot showing that general terms and conditions applied to that loyalty chip hence max cashout should have been 5x coupon value as per the general terms and conditions.

Still no proper response here. I honestly hate it when casinos just feel like they can change terms as and when they deem fit. Clearly you can see the screenshot showing that general terms and conditions applied to that coupon and there was no special terms.

In such a case max that should have been paid out is 5x coupon value which is $100.

I'm not too fussed about the amount but the principle is what matters. 

I hope that players read this and be weary before depositing large amounts here only to be robbed as the casino themselves do not follow their own terms and conditions!!!

Hello BeGavin02,

We will reach out to them regarding your issues. I am sure that they are unresponsive due to Holidays. Hope that Casino Rep will reply on this thread as soon as possible. Keep you posted.

Hey Audrennab,

We need your credentials to be able to help you. Please send us via private message and we will reach out to them regarding your issue.

My name is Dominic and I was playing slots on the website with limitless casino and I had one really $825 I play down and I play down a little bit till 600 and something and while I was playing slots I was playing bubble bubble and while I was playing I haven't turned my head and I look back all my money was going to accept for $37 all of it and I just don't make any sense and then they don't put up their transaction history no nothing all the history of that show is when you making your beds on the game playing $5 $20 whatever that's something to show it doesn't make any sense what limitless is doing

Hello BeGavin02,

Firstly, we would like to wish you a very Happy New Year. We hope that you enjoyed your Holidays.

We would also like to apologize for the slight delay in replying, as you may guess, due to Holidays the staff was mostly out of the office.

Regarding our Loyalty Reward program, the specific terms of the promotion are not provided by email as only a general email is being sent, notifying our players of the bonus being available. The specific terms can be found in the cashier and also they can be explained through communication with our agents on Live chat. 

The General Term you have been mentioned states that Unless otherwise stated in the promotion, the Player may withdraw a minimum of $/€/AUD50 and a maximum of 5x the value of the free chip bonus. To be precise, it doesn't state whether the minimum or the maximum is to be paid out. Also, the follow-up states that The Player understands that the Casino will clear the excess funds from the User Account after the Player is paid the maximum withdrawal amount stated in the free chip promotion. This is exactly what has been done, automatically, and the terms of the promotion have been applied.

Once again, the bonus you were playing with does have specific terms and said terms were applied. 

Thank you for your understanding and once again, Happy Holidays.

Kind Regards,

Limitless Casino Management

Just wanted to say I was able to make the play through and cash out $50 with a free spin bonus on Limitless Casino without any problems. Honestly I was expecting the normal issues and excuses to delay the payout but this time was perfect so I have to give "props" when props are due.

Good job Limitless! 

Hi,

Happy new year to you as well.

Once again thank you LCB for giving us the platform to voice our concerns and for the assistance provided.

To the limitless casino rep, I have attached a screenshot on this thread from my cashier screen clearly showing that coupon terms which stated general terms apply and no special terms specific to that coupon. 

I think we can all deduce what is meant by max cashout and as indicated by your reply. A min amount of $50 but MAX is 5x coupon value.

If a coupon is $20, it's fairly simple to understand that max cashout is $100 so what is the issue here.

The screenshot from my cashier clearly shows that the coupon had no special terms but general terms applied here which means it's 5x coupon value MAX cashout.

I am not satisfied with your response this far.

Thank you.

Hello BeGavin02,

We will notify Casino Rep about those concerns, and we are sure that you will get a quick reply on your post. Keep you posted.

Hi guys,

Hope you having a lovely Friday.

Any update from the casino rep?

Thank you for the assistance and have a good weekend.

Hello BeGavin02,

Still no response from the casino representative.

We sent one more reminder email.

Keep you posted. 

Hey Audrennab,

We will be closing this complaint due to inactivity of submitter.

Hi Berks,

I trust you are well.

Could you kindly just send another reminder to the casino rep whenever you get a chance. 

Really sorry to bother you guys.

Thank you.

Hey BeGavin02,

Sure, we will do that now. Hope that you will get a quick response from Casino Rep. Keep you posted.

Hello BeGavin02,

Hello Berks,

We hope you are all well.

BeGavin02, the terms of the promotion have been explained. General Terms & Conditions state the minimum possible withdrawal amount and the maximum possible withdrawal amount from a standard free chip. Even if we apply the General Terms in this situation, there is, unfortunately, no term that states that for the chip you were playing with that the cashout limit is $100.00.

The terms of the promotion and the Casino have been followed and adhered to. 

Thank you for your understanding and should any additional assistance be required, please do not hesitate to contact us.

Kind Regards,

Limitless Casino Management

I have the same issue. I can not withdraw my $50 until I verify my account. Send in my documents, the resonse i get was. "Verification will not begin without a pending request", I made a deposit to help verify my account but the deposit can not be processed until I withdraw my balance. 

Hi Limitless casino,

What don't you understand by a 5x max coupon value?

That is 5 x $20 = $100 simple maths right?

Do you understand what is meant by a min and max payout? Max as per your general T&C's ona free chip is 5x coupon value.

I have also provided a screenshot from my cashier clearly showing that general terms and conditions were applicable to that free chip which and the max as per the above should have been paid out.

There you very much LCB moderators but there is unfortunately nothing we can do if the casino rep is clearly failing to understand their own terms and conditions.

Another player on this thread experienced the same issue and players should becareful when playing here as terms are just changed as and when they deem fit.

I sure hope this is a real way to get in touch with limitless casino online customer service!  When I received an error message I clicked the link that said chat with customer service.  I have tried to chat 4-5 times.  Every time I do not receive a chat back.  It is UNACCEPTABLE that there is no way to reach customer service.  I also clicked on the link to send an email twice now.  My emails will not go through with the email address that automatically appears in the send box.  I am showing that I can withdraw.  Then the error appears stating I need to verify my account.  What do I need to do?  I want to withdraw this money.  This is frustrating and unprofessional.  Also if there is no way to get in touch with customer service I can't imagine how this website is legally operating.  

Hello PixySstak17,

Thanks for reaching out to us. We will notify Casino Representative about your case and hope that he will get back to you with a response as soon as possible. Keep you posted.

Hello PixySstak17,

We hope that you are well and safe and are enjoying the start of the year.

Please note that as you have no prior deposits on your account, Account verification is mandatory in order to be able to withdraw your winnings. The message you are seeing in your Cashier shows that.

To verify your account for instant withdrawals, please send the following:

- A copy of your ID, Passport, or Driver's License;

- A Selfie (A photo of yourself) holding your ID;

Please send the documents by email to banking@limitlesscasino.com. Our Team will contact you back as soon as the verification procedure is completed. This procedure may take up to 7 days due to the number of requests received over the Holidays.

Thank you for your understanding and congratulations on your win!

Kind Regards,

Limitless Casino Management

I won $100 and got the "account verification form" notice, but there isn't a form, just a link to a chatbot that doesn't answer. 

I emailed them and hoping for the best 

It took them about a week to finish verifying me. If you have won leave the money there. You'll be able to withdrawal immediately after the send you the verification confirmation. Good Luck!

Hello mel duncan,

As far as we are familiar with Limitless Casino, verification can take up to several working days, and as soon as you are verified, you will soon be paid.

Let us know when it's finished.

Okay, thank you guys for the support and words of wisdom and encouragement. Patience has never been my strong point haha 

But I hope there's no shenanigans with them because I gamble online frequently and am looking to play at another casino that I can trust. I like slots.lv and fortunejack, but the latter's withdrawal minimum is too high. So fingers crossed for Limitless, and I'll be back to let everyone know what happens.

Hi LCB,

Can you kindly advise as to what your opinion is on this matter.

If a coupon says general terms and conditions are applicable and according to the free chip rules max cashout is 5x coupon value, shouldn't the max on a $20 coupon be $100?

I just need clarity if possible as I would hate it if other players had to experience this with a much larger amount.

There was no coupon specific terms that superceded the general terms.

The screenshot from cashier clearly showed general terms were applicable to the aforementioned coupon.

Thank you and hope everyone is having a good weekend.