Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

Hi Jason, I played regularry at Las Vegas USA , But now that they have Wild Wizards and Tiger Treasures  plus a few more I dont really enjoy playing there. I asked them twice to remove games that Do Not Work any longer but to no avail. Maybe they will listen to you? I have the download version and mobile because other games cannot be played on the same format.. I would really appreciate your assistance on this problem,its not fair to deposit and find out your favoite games are no longer available.Even though they still advertise them . my sign in name is cookiekat. Thank You .

Hello cookiekat157,

The Casino Representative has been notified. Keep an on this thread for updates.

Help.  I submitted my High Country Casino withdrawal request for 154.00 back on April 28,2021.  I never received the money.  My username is Proofreaders2000.

The casino rep will be notified. Keep you posted. 

High Country finally paid up.  Thanks.

Glad it has been sorted. Thanks for letting us know. 

Hello there,

Username in the casino: mazzica

Lucky hippo casino is stalling my withdrawal. I had a payout pending from June 1 and they declined without any given notice. Today I contacted live chat to inquire about this and the reply was to send an email to financial (I did btw), although I suppose the correct behavior shall notify the player instead of waiting for him to log in on the casino to find out. 

I would like to ask you to help me to withdraw my winnings.

Thanks in advance

Hello mazzica,

Thank you for providing us with your casino username. The Casino Representative has been notified. We'll keep you updated.

A quick update in order to let you know that my cash-out, requested on the 01.06 has not been processed yet.... 

Hello mazzica,

We've sent an email to the Casino Representative again and asked him to check what's going on with your withdrawal.

Hi there, just to let you know that so far I received a partial amount of my winnings, almost one month to process the full payment, this is totally unacceptable - in addition to the fact that this group of casinos obliges European players to play the bonus twice as much as the others players, completely discriminatory.

I have personally banned this casino I hope other players do the same

Best

Hello mazzica,

Thanks for the update! We've sent another email to the Casino Representative regarding your remaining payment.

Hello mazzica,

The Casino Representative says your payment will be processed next week. 

PLEASE ADD ME ASAP! 

Username: thefishguy 

MANY MANY MANY THANKS!!!

Hello Damon Cannell,

Could you please specify what are you referring to? To add you where? This is a direct support thread.

To these ...

The lucky wishes freeroll tournament??

Hello Damon Cannell,

That's not LCB exclusive freeroll tournament, so we don't know the password for that freeroll tourney. Please send me your casino username to private message inbox and we'll contact the Casino Representative.

Hello Damon Cannell,

Thank you for providing us with your casino username. The Casino Representative has been notified. Keep you updated.

I still have not heard anything further, help please???

Hello Damon Cannell,

We still haven't heard from the Casino Representative. We've sent him a reminder email. Keep you posted.

id 1994521

lasvegasusa

Hello

That's not LCB exclusive freeroll tournament, so we don't know the password for that freeroll tourney. Have you to tried to contact their Customer Support?

Hello everyone, I put an application for the withdrawal of $ 150 at lasvegasusa casino it has been 3 weeks and the funds have not been received.

Hello PR8S T!GE,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative?

Hello PR8S T!GE,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. Keep you updated.

Hello PR8S T!GE,

Here's what the Casino Representative says:

"There's no deposit from this player. This is his 2nd winning without any deposit in the casino. That is the reason his winnings are denied. Please take a look at our Terms& Conditions:

T&C
• Winnings coming from Tournaments are subject to our Regular Terms and Conditions for bonus money and withdrawal process. Upon requesting a withdrawal of the winnings derived from second or further tournaments, the account will be reviewed for deposit activity, else payout will be denied."

Could somebody give me the password to Las Vegas USA Christmas tournament on mobile 2021 

Hello hotdonna1965,

We don't know the password for this tournament since it's not an LCB freeroll tourney. Have you tried to contact Las Vegas USA Live Support? 

How about the password for sloto cash naughty or Nice Three tournament mobile I sure appreciate your help 

Hello hotdonna1965,

We don't have the password for SlotoCash Naughty or Nice tourney, however, you can check SlotoCash exclusive freeroll tourney for LCB members HERE.

Help.  I (user:Proofreaders2000) have been waiting for a cashout from High Country Casino since January 28,2022 for $155.10.  I've chatted with withdrawal staff which said twice my account is under review.

As of now my account has been disabled.  Please advise. 

Thanks

Hello PacerOne,

We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. Keep you updated.

Hello PacerOne,

The Casino Representative has advised us that your payment will be processed. Please let us know when you receive it.

I just got the money :d  Thanks Sydney.

Hello PacerOne,

Glad to hear that. Thanks for letting us know! 

Hey I'm looking for some help with Sun palace casino 

On 27th February 2022 I requested an account closure due to a gambling addiction, I had many emails saying my account was closed but I was still able to keep depositing and with having a gambling addiction/illness I couldn’t stop and sent a few requests again to have my account closed and was only closed on 12th April 2021! They confirmed and agreed to refund me the money that I’d been able to deposit since I requested my account closure which was as a total of $4214.14 but they  have said I will get $4000 which I’m happy to accept! They  said the money would be in my btc account on 15th April 2022 and now it’s closed 26th April 2022 and no money in my btc account, now they are ignoring my emails and keep closing the live chat! i really don't know what else I can do, I just want my money  back and resolved as this is really effecting my mental health! I really hope you can help me! 
I will attach 2 conversations 1 being where they confirmed when I'd asked for my account to be closed due to gambling problem and then the 2nd is where "Sebastian" from the casino told me I would be getting my $4000 within 24 hours on the 14/4/2022

I couldn't fit in all the screen shots but there's 4 important ones 

Hello Lozzag1982,

We're sorry to hear that. We've notified the Casino Representative and asked him to check what's going on with your payment. Keep you updated.

Brilliant thank you

Is there any update today?

Hello Lozzag1982,

The Casino Representative has advised us that he would look into this and get back to us as soon as he has more info. We'll keep you updated.

Hey 

finally someone responding to it, hopefully he will resolve the matter 

thank you Sydney 

Hey

Do they have a certain timeframe to get back to you? 
 

Thanks 

Hello Lozzag1982,

The Casino Representative has requested some additional info from the relevant department, so please be patient until he gets back to us with the final decision. We have to give them some time to look into everything and get back to us.

As soon as receive all the details from the Casino Representative, we'll let you know.

Ok thank you 

hopefully they finally payout what they told me I was getting 

look forward to hearing from you 

Hello as it's nearly been a week I was just wondering If you'd heard anything yet? 
 

many thanks 

Hello Lozzag1982,

We've received a reply from the Casino Representative and we're currently looking into all the evidence they've provided us with. As soon as we investigate everything, we'll post a reply here on the forum.

Ok thank you Sydney

i've inboxed you with a few questions

thanks

Hello Lozzag1982,

We've received a reply from the Casino Representative as well as the evidence we've requested. 

The Casino Representative says they decided to ban your account for good and they won't do any refunds for your deposits.

After a careful review and consideration of your case, we have reached the conclusion that your complaint is unjustified. 

So why do I have screen shots where Sebastian from Sun palace confirms I will be getting $4000 on 15th April 2022?