LTC Casino Support and Complaints Thread

Hello Pisty,

We've asked the Casino Representative if he has any updates regarding your complaint and he told us your case is still being reviewed. He'll get back to us as soon as they make the final decision. 

Lol  Of course they are, funnily enough the game provider made an official  statemtent that they are refusing to accept because they are saying I didn't  cheat as another gambling forum provider that I cannot mention in in this site.

in 3 days time they will be at least  taking their reputable  casino score somewhere  else as the investigation were made and the casino is now only buying time  for not paying me.

If they had any any proves they would have already  slander me , but after a month an half  desperately looking for proves they still have zero and they will never  find any as I didn't  cheat.

All the third parties have comfirm it, and the casino accusations are falling in their reputation  that is falling apart. because they are refusing to pay for not reasons.

Can u imagine playing at casino like that and having to go through all this mess for winning?? 

Players  should really  be warned because  this casino will use the Felix excuse  for not paying anyone without having any prove.

I truly hope whoever is following  this thread  stays away ,unless the casino proves they di play players.  

So far u can safely say they not only don't but the  casino will totally ignore the player unless the player starts to complaints  in the net ,and even so the casino doesn't  care about their reputation  and slowly is just trying to let this case be forgotten.

But I won't! This is a fact. I want justice and ill get it.

Sydney, 

I'm  not sure what  they have send u as proves for not paying me, but the game provider  is clear and they have check my gamepllay.

They have confirmed  that is the casino making excuses  for not paying me, there was no thing  wrong with my game play., another respectful casino rep have checked my game history and nothing was found.

The evidence agamist the casino are overwhelming,  they seems to drag the situation  hoping it will  be soon forgotten. 

Meantime players will be scammed  while the casino continues to operates  and doing the same to others.

Could you please let me know whats the next step? 

The emails I received  from today anf the casino lied about waiting for more replies from be game provider.,ita all in black and white.

i hope LbC casino will make sure the casino gets a rogue label.,  as a brand new casino they have already proved they are there to take deposits and not paying people.

Shame on them and whoever side them.

Hi Pisty,

As per Sydney's last post the casino rep advised her that he would get back to her as soon as the casino makes a final decision regarding your case. Please be patient and I'm sure you'll get the answer soon.

Thank you for your understanding. 

Regarding Pisty's complaint.

During the investigation, we encountered more uncertainties on top of the technical issues with the game. Specifically, they relate to how Wazdan communicates with us and the player, which only strengthened our suspicions.

We asked the provider multiple questions, including: 

-Detailed analysis of all rounds and sessions, not only winning ones; 

-At what speed and volatility was the game played? These parameters are not passed to our backend, but they must be on the provider's side. 

-A request to consider and comment on 16-hour long sessions with turbo spins played exclusively in one slot from all the accounts regardless of the result (after the jackpot, the player continued the game, including the period when they won three Grand jackpots in a short time).

Of the whole range of questions, the provider answered only one - regarding the probability of winning the Grand jackpot. For the record, it is 1/166,945 games. In this case, the Grand jackpot was won three times within 13,000 spins. Even prior to receiving the abovementioned response, we assumed a very low probability of hitting the Grand Jackpot thrice in such a short period of time. That's why we suspended the player’s account, preventing them from further exploiting a possible bug and hoping that Wazdan would shed light on what was happening.

Unfortunately, Wazdan completely ignored all other subjects, although the situation obviously required further clarification. In parallel, the provider was in touch with the player, assuring them that they had instructed the operator to make payment. We expect game providers to follow the B2B model where they do not bypass their customers to reach end-users as it is basic professional ethics.

The provider also notified us that the player was constantly contacting them on the issue. The provider expressed concern about their reputation, as the player was spreading negative messages on the forums. In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.

To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party and withhold essential information, whether trying to avoid reputational risks or being in collusion with the player. On the balance of evidence, we remain convinced that the Power of Gods: Hades game may contain a bug that makes winning the jackpot a non-random event under certain conditions. We also do not exclude that the bug could be fixed by the provider without making it public.

As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout. You don't expect regular players to do that, but it is a common practice among fraudsters since urgency is one of their main weapons.

The provider also did not clarify the situation around the hours-long sessions with thousands of uninterrupted spins, which is practically unattainable with the built-in tools of the game since the auto play is limited to a thousand spins and then there should be at least a slight delay. Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.

A similar situation arose earlier with Felix Gaming software. Read more about that here: https://bitcointalk.org/index.php?topic=5385638

In short, Felix Gaming admitted that another player had used a script instead of the officially certified client allowing them to change the bet size right in the bonus game. And these bugs are not found by chance - highly trained teams that abuse vulnerabilities in online casinos for huge profits do that. Hopefully, in the present situation, the truth will come out in time as well.

We'd like to remind that the player also threatened LTC Casino, as they admitted themselves. This is another violation of LTC Casino's terms and conditions.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices. In addition, we publicly urge other casino operators to pay special attention to Wazdan titles, including previous results, due to a potential vulnerability in their games.

P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

Your lies without a piece of evidence  are worth as much your reputation. 

Slandering  the game provider  is only show how ruthless your casino is.

2 third parties have confirmed I did not cheat, you have  issue with the game provider is not my issue. You believe there is a bug? I believe I'm  the president of America, but fantasies do not make reality.

You want to steal my money ?

Own it! Do not slander everyone with not evidence. 

the other complaints I have made the op are on my side because I documented all my allegations.

You have only accuse with not proves.

You are the new casino with no license who is stealing money from players.

This is theft.

By the way I have simply send the game provider your public  statements, they said u were lying about their company.

Hopefully the matter will end in court as your casino has been publicly slandering and  making defaming affirmations agqnist a very respect game provider.

They worked with the UKGC, but I bet u don't even know what is is since you operating without a license in the most predatory ways.

Prove your lies,  show all the correspondence and the official statement of the fame provider.

Do not acccuse without proves, I have proven all I said u just been lying and lying.

You want to scam people so be it, but I do expect  LBC to do the right thing and warn other players about this rogue casino.

The real players reviews are also clear about their horrible experience  with your so called " most fair casuno".

I truly  hope u don't  think you stole my winninng and my over 15k deposits and be forgotten. 

I'll  look at legal ways to seek help , I will not play your illegal ways.From LBac casino i do expect  them to be fair and  analise the casino lies and ask for evidence, real evidence. 

other site checked the game history sent by the casino and the stated there is not  foul play.

Game provider the same.

Ltc casino believes  there is a bug? is not my fault if there is one and if so they can refund my deposits, of there isn't the should pay my winnings.

We all know they  never had intentions of paying ,that's why they never emailed me or contacted me when they stole my money.

Little they knew I would have carry on and I wouldn't have given up and I won't until I get justice..

Scammers must be punished and stopped. 

Sending  business to this sort of illegal organisation  shouldn't be ok as in unethical and immoral to support this casinos with not integrity. 

I hoped u were honest but they way you dealt from the beginning said otherwise.

Kindly pay my winnings or prove your constant lies.

Who's  the scammer  now ltc?

What fakery dod u send to Lbc for them to believe  you?

Here  is for them horse mouth the game provider!!! 

Im going to get pop corns now as they are goimg to take legal actions  for all your lies.

I invite you to pay my winnings because I'll  follow. 

Have a bath of integrity. 

Dear Pisty!

As I said before - provider ignores our request and does not provide required information. I am not sure if it is their real post but anyway we will reply it there at btc talk where it was posted. Same I told you in privat messege at that forum.

So now the game provider post is not theirs?

Are you for real? This is some serious gaslight.

Kindly share the game history that will put some lights on the case.

Casino guru also checked the gameplay and they found not irregularities yet you also deny that.

If you accuse me please show the evidence.

You are not paying me based on beliefs and you are  not willing to show any proves and the reason why is because ii did not cheat.

It's almost two months you have took my money and u only have been able to make accusation with not one tiny bit of evidence.

BTW, Bitcointalk has verified that the game provider rep of wadzan is genuine.

Pease stop this game as they are going legally now because of your attitude.

Just pay the winnings and we can both move on.

The probability of 3 grand jackpots in 13,000 is about 1 in 13,739 using the stats provided by LTC in an earlier post. To put things in perspective, people get Royal Flushes in video poker all the time and this chance is about 1 in 40000 which is 3 times more unlikely than Pisty's chance of hitting 3 grand jackpots in 13000 spins. I'm amazed that Pisty is not getting paid.

ANOTHER SITE WITH NOT LICENSE WHO STEAL MONEY FROM PLAYERS.

NOT ACCOUNTABILITY.

I TRIED THIS SITE AND DID NOT GET PAY EITHER, SMALL AMOUNT.

I WISH I SAW THIS COMPLAINT BEFORE. 

Hello Salvador2020,

When did that happen? If you want us to get in touch with the Casino Representative, could you please private message me your casino username?

AFTER READING THIS THREAD I'M DOUBTING LCB CAN HELP ME.THE CASINO CHAT DONNT REPLY.

I AM HAPPY AT LEAST THEY STOLE ONLY LITTLE TO ME. BEST TO NOT TO PLAY HERE. DOES LTC CASINO REPLI TO YOU? LOKKS VERY ABSENT,MAYBE BUSY STEALING TO PLAYERS.

GROSS.

Hello Salvador2020,

Could you please give us some more details about the issue you're having with LTC Casino and please send me your casino username to private message inbox, so we can ask the Casino Representative to check what's going on.

hi ,this casino should be avoided .they have no license no responsible gaming tools .it is praying on addicts oversees .first time i won 15 ltc they payed it .the next deposits were all dead no chance to profit 10€ .they are controlling the results in all games .i asked multiple times to close my acounts they refuse to do so .since i have a gambling problem .i deleted my 2 f authentication to not be able to log in again .i opend a second acount with other email and again the same patern only losing spins and dead deposits again i asked my acount to be closed wich they refused so i deleted the 2 f auth. again i opend 3th acount with other email but with my own name and i won 10 ltc and got payed the next 7 deposits all dead .disgusting only losing spins .this shows it has nothing to do with gambling it is a scheme they pay once to keep you at play and when you come back they kill your deposits .no game only losing spins .they dont block you they know they will take the money .like the other complain about the jackpot not paid .they are scamming you and steal your money is oke

but if you win they claim it is fraud .this shows this casino is a complete scam .i want my 1700€ deposits back .it is disgusting these casinos can go away with this fraud.claiming .i want my deposits back before i kill my coinbase acount .i am done with crypto gambling .on the next replay i will post the gameplay history to show you all this casino is a scam.the provider is not responsible but the casino itself altering the rtp .RNG.

today i was stupid again to deposit 250€ i get 4€ profit and from that on only losing spins .disgusting .8 deposts in 8 days 21 ltc no single win no rtp 0,00.how is this possible .i think the game has a bug and the casino is exploiting it to scam me .i want a fully report from the provider to proof that it is not .they are very fast to contact the provider if someone won a jackpot but if i lose 21 ltc it called not lucky .stay away .they are not replaying on emails and chat.very rude support they close chat midlle of conversation .you could be next .think before play here .since the lite coin is going down

i think they brought the rtp on all their games to zero to cover the lost .these people are not professionals a bunch of russian thieves.

1. Highest possible RTP at all slots. Yes, it is truth. We asked all providers who give an option to change RTP (Return To Player) to set the possible maximum. So in this casino you will win much more and more often.

what a huge lie .guys i deposited 8 days  21 ltc i could not win 10€ only losing spins rtp 0,00 he is lying dont believe him .it is his work to promote this scam casino .

Hello damasq1963, 

Thanks for sharing your experience with us. Sorry you feel this way. 

If you need help and counseling regarding your gambling addiction, please contact one of the following independent help services: GamCare, BeGambleAware, or Safer Gambling.

LBC WILL NOT DO NOTHING TO STOP THIS OUTLAWS. LOOK HOW MANY COMPLAINTS AND THEY NOT SOLVE NOTHING. THE DUDE WHO GOT TOOK HIS JACKPOT TOLD IN OTHER FORUMS LBC BANNED HIM .

NOT POINT TO ASK HELP HERE,THEY PROTECT CASINO NO PLAYERS. WRITE BAD REWIEW AND FORGET IT. LOOKAROUND INTERNET LTCASINO ARE SCAMMING SO MANY PEOPLE AND ONLY PEOPLE MAKING DOSH IS LTCCASINO AND THEIR PROTECTORS. REALY GROSS.

LBC ALSO CANCEL REVIEWS IS SO BAD.  ME,THEY STOLE FROM ME AND LBC WILL NOT DO NOTHING. GROSS GROSS GROSS.

NOT TO TRUST FAKE REVIEWS ALL FAKE AND REAL ONE LBC CANCEL IT.

REALLY TERIIBLE CASINO. LBC WILLNOT  HELP YOU. THEY PROTECT THIS UNRULY CASINO PROBALY MAKING MONEY WITH THEM. LBC CANCEL MY REVIEW, CASINO STOLE MY MONEY. CASINO STILL STEAL MONEY FROM PLAYER AND LBC DOES NOTHING.

GROSS. WRITE REVIEW AND LEAVE HERE THEY DO NOT TO HELP PLAYERS.TOO MUCH MONEY FOR THEM.

Hi Salvador2020, 

You are banned until further notice.    

Reason: False accusations.

We are not a regulatory body, we only try to mediate and don't get paid for it by either party. Our service is free of charge. Don't bite the hand that is trying to help. 

i have now 4 acounts at this casino .32 deposits i was not able to win 20€ .the games are fully rigged .he is lying about no wagering .in the terms state 10x wagering if hou play live games .they will make sure you dont win .if you can win but i doubt .asking for acountclodure from the first acount never honoured because they say no berification .i lost now total 5300€

without winning any thing .again he is lying about changing rtp to higher level .bs .this casino should be avoided st all costs .if you have a gambling problem you are lost .they will continue prey on your vurnabilty .shame were 99.99 of the casinos offering geo blocking and resposible gaming tools this on lacking all .i dont understand how a provider like evolution scum hiring them games to unlicensed and un responsible casinos isnt that a breac of their mga license .i want my 5000€ back i would not play if you closed my acount at request .i will also involve the dutch ksa in this matter now .i hope they will catch you and fine yoj for millions .does anyone know here they are part of Dama.nv?so i can contact curacao for help.

Hello damasq1963,

LTC Casino is not a licensed casino so it is not possible to post a complaint to their license as you requested. We advise you try out the other brands with great ratings and reviews on our website HERE. Part of gambling is winning and losing and when you decide to play with any casino you are willingly deciding to lose your money, unless you get lucky and win. We went over this already and if you gambled an X amount of money and you keep gambling and the debt gets bigger than this is on you. There have been people that lose hundreds of thousands, even millions. This case can't really go anywhere and there is not much we can do to help here. Sorry. 

Hello jamie.dale.powell@gmail.com,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thanks in advance.

Hello jamie.dale.powell@gmail.com,

We are still waiting for your credentials. Could you please send us  via private message so we can help you?

Thank you.

Hello jamie.dale.powell,

We will be closing this complaint due to inactivity of submitter.

I have a complaint. I asked for my account to be closed months ago but LTC casino refused even after disclosing that I have a gambling problem. I have a very severe gambling problem. I have lost thousands since that time. Please help. 

Hello mojomug,

Thanks for reaching out to us.

Please send us your casino username via private message.

Thank you

Hello mojomug,

We received your account details. We are going to contact a casino representative in order to resolve your issue.

 Keep you posted.

Thank you for helping 

Hello mojomug,

We are still without any response form their side. Once we hear back we will get back to you with the proper information.

Keep an eye on this thread.

Thank you.

Hello mojomug,

Unfortunately we haven't received any response from the Casino, but we will try one more time to reach out to them in hopes that we can get some feedback and help you to resolve this issue.

Keep an eye on this thread.

Thank you.

I'm not expecting much.  I've tried to communicate multiple times with them to no avail.  I don't think it's unrealistic to ask a casino to suspend/close/limit access. I can do that at almost any casino in the world, including land based casinos.  They are simply being a greedy company looking for any bits they can pick up from problem gamblers. It's disgusting behavior imo. I don't thinking anyone reading this should patronize this business at all. 

Hello mojomug,

Unfortunately we need to inform you that we didn't received any response from their side, so we are forced to close this complaint due to Casino unresponsiveness.

We are always willing to help , but in these occasions are hands are tied.

Thank you for understanding.

Not a shocking result. This should send up red flags when discussing LTC Casino with other players. It's a shame that they don't care about their clients. Thank you for looking into this for me. 

Hello mojomug,

We will think about all the options and make a decision based on that, thank you for sharing your experience.

Wish you luck in further entertainment.

Hello, dear player.

LTC Casino is fully anonymous and do not request KYC. This fact makes suspension of account impossible, and you agree with that terms when start playing.

This is not a thing about exploiting gambler's addiction, that is just technical thing. In our other fiat brands you may suspend your account any moment, but in LTC it is impossible. We even do not collect any data except e-mail, so because of anonymity you may create unlimited number of accounts. Even if ine will be suspended you may create new any moment.

Please, understand this and avoid playing in LTC Casino if you do not accept this rules. 

Hello mojomug,

We will close this complaint and mark it as Resolved.

this casino is a scam preying on gambling addicts .they tell you we can not close your acount and to stay away from the casino if you manege to that they begin to send you promotion emails on all your acounts to get playing again .this casino must be stopped by some goverment and get huge fines that they get broke.just money grabbing criminals .actually they should be in jail this is just expoting weak and sick players.shame on them.

Hello h K,

Welcome to LCB.

Sorry to hear that you are encountering this kind of issue with this brand and thank you for sharing your experience with all the LCB members. 

If you need our assistance, please let us know.