Dux Casino, GetSlots, HeySpin, Pino Casino, NineCasino, CryptoLeo Casino, OctoCasino Support and Complaints Thread

Hello squashbecs,

Can you please send us your casino username/id via private message?

Hello squashbecs,

We will close this complaint due to the inactivity of the submitter.

Hello ! I have problem with my withdraw in this casino. They declarated 24 hours pending time, but I wait second days already and still my withdraw is waiting !!! Please help me with this....

Hello ekravcova,

Can you please send us your casino username/id via private message? We're going to contact the casino representative to check your case. 

Hello ekravcova,

We will close your complaint due to the inactivity of the submitter. Once you get back to us we'll reopen it. 

Hello am contacting you regarding a complain for a tennis bet in Ninecasino. I use the only one accessible site in Greece, nine9casino.com ( https://nine9casino.com/ ), to play at ninecasino. I am bringing this complaint regarding a tennis wager with bet id 2429772309670797860. I bet on the first player (MITCHELL KRUEGER) to win the match total 750 euro. The event results can be found at this link: https://www.atptour.com/en/players/atp-head-2-head/mitchell-krueger-vs-luca-nardi/kc12/n0bg . The bet was declared void since the second player was unable to continue in the second set, with a 1-0 final score. According to the company's rules 5.3 regarding interruption and 5/5.1/5.3/5.4/5.4.1 about forfeiting or disqualification, it is very clear that bets will be settled normally if the first set proceeds as planned; only if there is an interruption during the first set will the bet be void. You can see the betting term in the following link https://nine9casino.com/betting-terms

the casino don't want to pay me the bet since it mentions rules that are not written in the domain nine9casino.com 

Hello Filtras,

First of all, welcome to LCB!

Could you please provide us with your casino username via private message so we can reach out to the casino rep and inquire further about this case?

Thank you.

Hello Filtras,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Hello Filtras,

Since we never received your username we'll consider this complaint CLOSED due to the submitter's inactivity.

I signed up at cryptoleo few weeks ago with ND free spins promo. No win; no cash out. Several days ago I started depositing, after 3 clean deposits & losses I find the loyalty / rewards section showing I've leveled up to Bronze 2 (achieved 10 spins and 8% rake back). But I have no free spins and lock icons beside all rake back meters. 
I ask support why I'm not receiving the rewards I achieved. Support says my account is excluded from receiving any bonus "because I received too many". What? Again I used a ND sign up promo that resulted in 0, I deposited and lost x3. How does this exclude me from the advertised loyalty program & any type of bonus?

Did I win an lucky random lottery, or is the rewards program non existent? I ask for explanation from support and was told: "Unfortunately, your account does have some bonuses restrictions, as you were correctly explained. We are unable to lift those restrictions."

No explanation as to how or why....

when I asked for explanation from email support:

"Unfortunately, I'm unable to explain to you why. The decision is final, though"

top secret info but it must have been serious if decision is final. Wow. From a rewards / loyalty program 🚫🚫🚫

Dear CheeseLoser777,

Sorry to hear about that. If you would like us to contact the casino rep and check your account, please send us your casino username via private message.

Thank you.

My understanding was the reps are in / answer to these support forums? I guess that's not the case

Dear CheeseLoser777,

Thanks for sending your account details. We have forwarded them to the casino rep. Once they reply, we will let you know here on the thread.

Hello CheeseLoser777,

The casino rep has requested the email address you used to register at CryptLeo Casino. Please send it to me via private message so we can continue assisting with your case.

Thank you.

Hello CheeseLoser777,

We contacted the casino rep and asked for an update regarding your case. Keep you posted.

Thank you for your patience.

Hello CheeseLoser777,

We got a response from the casino rep stating that your account is good now and you can request new bonuses as they have removed tags and limits.

Please confirm that information so that we can mark your complaint as resolved.

Thank you.

I thank you for doing this for me. 
but the big question remains - how / why did my account get there??? I tried speaking with support several times got nowhere. I shouldn't have had to come here. But again, I thank you. 

Appears this issue is resolved. I just spoke with chat who gave free chip to make up for loyalty I previously earned but never received. That's a big difference from previous when I was told I was not eligible for any type of bonus. Again, I thank you. 

You are most welcome, CheeseLoser777! Glad we could help! 

We will now mark your case as RESOLVED.