Dafabet Casino Support and Complaints Thread

Hi guys!

I'm Clea representing Asia's No. 1 Online Casino - Dafabet Casino, and I'm excited to be part of the LCB community.

I'm basically here to help ensure that you have the best Dafabet Casino experience possible. I would love to hear any suggestions or comments and will also try my best to assist with any inquiries or concerns.

You may also contact our 24/7 Customer Support by emailing support[AT]dafa888[DOT]com or hitting up Live Chat on our site.

Looking forward to some good discussions with LCB members  Thank you!
 

Hi Clea,

Great to have Dafabet on board and assisting our members with queries and allowing feedback and suggestions.

Hope you enjoy our wonderful forum.

Hi, there,

Are you still active in LCB ?

I recently noticed that you provide services in some Asian languages and currencies including Korean :)

Could I ask you some questions on payments in local currencies ?

We're going to contact the casino rep and ask him to answer your questions on the forum. In the meantime, you can check our Dafabet review page for the info regarding currencies, languages etc. 

Thanks, they provide 6~7 Asian languages, very surprising it is.

At first, I thought that it may have been translated by some automatic translator.

But the Korean was not, or at least, it was edited by a native speaker. It is not smooth to read, though.

I want to check about the payments, specifically there seems to be local agencies who deal with all payments via local banks.

Yes, there are lots of language options to choose from. That's great though. Have you tried to contact their live support? They should be able to provide you with this info. We informed the casino, still waiting for the reply.

I think that Live chat there would not know the answers to my questions :)

And probably, this casino rep would need some time to answer my questions.

No hurry, though :)

I have made a withdrawal request  (12151 CNY ，equal about 1800 usd )   in dafabet 8/1/2023  ，but  untill now I still not receive the money  ,can you help me ,great thanks ,I chat with their chinese agent ,they always reply me that :the case is still in pending 

It is too long ,The Chinese Spring Festiver is coming ,we need money .I hope they finance department can process my withdrawal as soon as possible 

great thanks in advance 

Hello 袁义桂111,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative regarding your withdrawal?

thanks for your reply ,I have send you my account via privacy message  ,great thanks  in advance !

Hello 袁义桂111,

Thanks for sharing your credentials with us. We will notify Casino Rep about your case, and hope that we will get a quick response. Keep you posted.

14 days past ,I still not receive the money ,today is the New Chinese Srping Festerver ,my money is still in pending ,they block me to withdrawal 12151 CN .

Hello 袁义桂111,

They are unresponsive thus far. We will send them a reminder email in hopes that we can get a quick reply. Keep you posted.

Hello 袁义桂111,

We haven't heard back anything from their side. We will try to reach out to them once again, and hope that we can get some proper information regarding this matter. Please keep an eye on this thread.

Hello 袁义桂111,

We need to inform you that we are forced to close this complaint due to Casino unresponsiveness. They are ignoring our emails and obviously don't want to cooperate with the complaints. Knowing that we are unfortunately unable to help you with this matter. 

I was very frustrated to heard this news ,17 days past ,I still not receive the withdrawal money yet  ,It is still in pending 

Hello 袁义桂111,

Casino Rep got back to us and said that you are in direct communication with them, and also said that your withdrawal will be processed now, so we hope that you will be informed by their side. They doesn't want to share any details of this payout with us. Hope this will help.

Please let us know when you receive your money.

I receive the money 12151 ,thanks !

Hello 袁义桂111,

We are so glad to hear that! Enjoy your winnings! 

Hi, I have problem to withdraw funds from Dafabet. I deposited by Skrill. My withdrawal requests are declined and I was informed by support that they are declined because email mismatch. I was informed by the support that my registered account email must be same as the Skrill email. I was instructed to send request to change my account email. I sent that request 13.4.2024, but after that I haven't received any confirmation form Dafabet support and my registered email wasn't change. I contacted live support 05.05.2024. I was informed that they received my request and that i need to wait to confirmation from support. But until now i haven't received any information about my request, my email wasn't changed and my withdrawal requests are still declined.

I haven't any bonuses on my account, and my account is fully verified.

My dafabet username: ******

Thanks for help.
Jaroslav

Hi Jayro2180,

Sorry to hear you had issues when playing at Dafabet Casino.

We will contact the casino rep and advise you when we receive their feedback.

Hi Jayro2180,

We sent a reminder to the casino rep. Hope to get any feedback soon.

Hi Jayro2180,

No response from the rep till now. We will remind him of any feeback again.

Hi Jayro2180,

We've got the response from the rep that it will be resolved by Monday. Please keep us updated.

Hello Jayro2180,

We have been informed by the relevant department that your case has been resolved. Kindly notify us if there are any pending matters that require further attention.

Hi,

on Monday (03.06.2024) I was requested to send a few others documents for verification. I sent those documents yesterday (06.06.2024) morning. The same day I received email that my withdrawal request was declined. And there was no explanation in email why it was declined.

Hi Jayro2180,

We will reach out to the rep again and ask for the explanation why the account was declined.

Keep you posted.

Hello Jayro2180,

Upon checking with our CS team regarding your communication on June 2nd they advise you that they require supplementary documentation from you, which includes a photograph of you holding your identification and evidence of your residential address.

It is crucial to ensure that you comply with all required measures for identification.

Kindly be informed that you need to log in to your Dafabet account and upload the documents directly to "My Account" page, and the team will validate the documents once received.

Hello Jayro2180,

We received a valid ID and HLV from your end via the "My Account" page.

We kindly request that you also submit a photo-captured copy of the POA, such as a Utility Bill or Bank Statement that is dated within the past 3 months.

Hello,

thank you for information. Today I received email from support, that my documents are approved. After that I received email that my withdrawal request was declined due to email mismatched. But I don't know how I can update my registered email address, because on "My Account" page isn't option to change that address.

Thanks for help.

Jaroslav

Hi Jayro2180,

We have just emailed the rep for assistance. Keep you posted.

Hello Jayro2180,

Please send a request using your registered email address, for an email update indicating the same Skrill email address used for deposit.

Hello,

can you please inform me to which email address I should send that request, because as I stated in my first post in this forum, I already sent that request 13.4.2024, but my registered email wasn't changed.

Thanks 

Hi Jayro2180,

We have notified the casino rep. Please keep an eye on this thread.

Hello Jayro2180,

Kindly note that we are requesting this information for security reasons. It is necessary for the Skrill account used for deposit to match the player's registered email address. According to the Payments Team, there is a discrepancy in the email addresses.

To address this matter, please send your email request to documents@dafabet.com. Make sure to use your registered email address when sending the request and include the Skrill email address that was used for your deposit.

Hello Jayro2180,

We have received the necessary documents along with a formal request to update the email address associated with your account.

Your email address has been successfully changed to align with the Skrill account linked to your deposit.

As of now, there are no outstanding withdrawal requests. Kindly submit a new withdrawal request specifying the desired amount, and we will promptly proceed with the processing.