Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

And......  After I posted my rant here I got an e-mail ad from cool cat telling me about their great new game and great bonus offers so I called them up on the phone to tell them to stop e-mailing me and the reason why.  I told the operator/rep that they had ripped me off and sent me a bad check.  The guy chuckled, "Ha ha ha, that's just slander."  I said how is that slander, I have the bad check right in my hand?  All of a sudden he got serious and said to hang on, he was connecting me to a manager.  The manager told me a check had been re-issued and assured me that this check would be a good one.  I will give it another week or so and see what happens but I am not holding out much hope.  If I get a positive result I'll post it here so everyone will know that cool cat is a great place to play and has no problems with cashouts (lol).

Dear Bigjohn:

Coolcat group uses third party processor to send the payments. Unfortunately there was a problem on the processor's side and a few check had problems. Issue has been solved and a new payment has been sent out to you. You can track your new check by calling CS and request your courier tracking number which is available.

Please keep me update it once received.

Thanks

Cindy Greco

Hi everyone:

If anyone is having any issue; specially payment related please let me know; cindy@gwages.com

On behalf of our brands please accept our sincere apologies for any inconvenience or delay  you've experienced within the last few days. Third Party Processor issue has been solved and everything is back to normal.

Cindy Greco

Lo and behold, I got my check today.  Thanks Cindy, I don't know if you had to intervene at all but thanks for being here and giving players an ear for their problems.  I deposited it right away and I don't foresee any further problems but if there is it is comforting knowing there is a rep. available.

Cindy thank-you so much for handling the check issue!! It was taken care of really fast  I also was approved at Club..thanks again!!

Hi everyone

If anyone has any complaint or concern, please feel free to contact me

Cindy Greco

Hi guys:

Just checking if everything is ok with our brands.

If anyone is having any issue; specially payment related please let me know; cindy@gwages.com

Cheers

Cindy Greco

Cindy;
I had experienced some delay in my last three checks too, which they tell me they have combined into one. Thanks for contacting them for me, I heard back from them right way after that .I'm glad to hear things are back to normal, I have three more withdrawals pending at Club Player, hopefully they go quicker.

Cindy,

Tried to talk to live chat today to redeem my comp points (CC does not have a redeem comp points button to use) and it said no one was there to help with live chat today..I don't want them redeemed now..I just want to know how a casino like this does not have live chat available?

Hi luckee7:

Thanks for contacting me. I had the chance to check your account with withdrawals department and Club Player will be approving a payout for you this week.

Cheers

Cindy Greco

Hi masskat:

I've just checked and Coolcat has Live Chat working perfectly so you should not have a problem to redeem your comps

Have a nice day

Cindy Greco

Hi Cindy;
Sure appreciate all the help you've given me and the others. Sorry I gave your name out for Slotmadness help; can you tell me what casinos you do represent?

Luckee7

Dear luckee7:

Gwages represents Coolcat, Cirrus, Club Player, Slots of Vegas, Prism, Palace of Chance, Wild Vegas and Ruby Slots

Cheers

Cindy Greco

Howdy 
Checking on a withdrawal from Cool Cat  lucky134me

It seems Cindy the rep is MIA.  I have contacted her several times per email and no response.  I have been waiting since Dec 6th for a payout of $1285 approved dec. 20th and no response from Megan, Cindy or Elana at Prism.

Dear lucky134me

Coolcat informed that a check was processed on 1/17/2013 4:35:29 PM. Did you receive it?

Cheers

Cindy Greco

Dear moneywalker:

Could you please send me an email to cindy@gwages.com with your casino username and a brief explanation of your issue

Cheers

Cindy Greco

Dear lucky134me

FYI,  I am trying to reply to the private message you've sent me this morning but it tells me I cannot since your inbox is full

Cindy Greco

Dear Phoenix14:

Have you received your payment? If so please let me know. In case you still haven't please send your username to cindy@gwages.com and i will check

Cheers

Cindy Greco

Dear lucky134me

Casino is waiting for the confirmation tracking number from the third party processor. I will be in contact with you as soon as they send it to Coolcat Finance department

Cheers

Cindy Greco

Dear moneywalker and phoenix14:

I haven't heard anything from you so I am unable to check if you have any issues at this moment. Please send your Casino and Casino ID via email to cindy@gwages.com

Thanks

Cindy Greco

You have mail Cindy 

Hi Judi99:

I will look into it and will get back to you ASAP

Cheers

Cindy Greco

Dear Player:
Dear lucky134me

Your courier's tracking number is available. For security reasons I am unable to post it here; please contact any CS agent and request it.

Cheers

Cindy Greco

Dear sunnydays

I've received no email from you. Please send it to cindy@gwages.com

Cheers

Cindy Greco

Hi everyone:

If anyone is having any issue with ant of our brands please let me know; cindy@gwages.com

Cheers

Cindy Greco

Dear kc187:

I still haven't received any email from you. Please send me an email to cindy@gwages.com and I will be glad to assist you

Cheers

Cindy Greci

Cindy;
I seem to be the only one willing to play at this casino group. I've also taken a lot of heat from the members here for posting about it too. Maybe because they pay so slow. My last two wins have take 6-7 weeks to arrive with all the documentation already approved. If you have any pull with them, maybe you can put some pressure on management and tell them to get it together. None of us believe it's the processors fault as they so frequently say, so tell them be honest and find a way to process withdrawals quicker. Thanks for being here

Hi kc187:

I've sent you an email with the info you need.

Cheers

Cindy Greco

LOL,  Last month I played a free chip at Prisim.  I did well and made the $100.00.  I was excited and could not wait for the cash.  i was ready to play.  I have played On-line befor, I waited for the cash out before I did any deposits.  While I was waiting they blew up my e-mail and phone with offers and chips to get me to play there.

Not thinking there was a problem I played a second free chip since my withdrawal was being processed.

I worked with them to get all the paperwork in correctly and made many many attempts for them to get it.  I tried to withdrawal my money a few times and they kept putting it back in my account.  Finally the paperwork took and today they took the money out and kept it.

The reason I got was.      "Freddy: That means that the money was removed from the account because of multiple free chips which is not allowed."

So, if you play there, only play the first free chip and if you win.  Do not do anything else no matter what they send you till you get your money.

Keep them cheats black listed.  Never deposit money there.


I also won on my first free chip at captainjacks and still jacking with them to get the money.  Same thing.  I am waiting for them to tell me no.  i was an idiot and did deposit there.

Never deposit at any of the casino family and I would stay away from PlayerAwards since they are associated with them.


I live 2 miles from a real casino, I am going to stay away from all on-line casinos since youcan not trust any of them.

Thanks for listening.

Dear Players:

My best advice, before playing at any casino is just reading Casino Rules before playing. If you have any doubt or concern about your account or you aren't sure of having multiple accounts; simply call any CS agent or contact them by chat and ask. I am pretty sure this will avoid any misunderstandings

Cheers

Cindy Greco

Dear SlowPlay4456

Casino informed me that the username provided is invalid. Could you please send me the correct username. The email you've sent the email from does not exist on the data base so I am unable to check your request until you send me info

Cheers

Cindy Greco

Cindy,  I did send youa private msg with additional info.

I would really like all my accounts deleted from all your casinos so I do not et offers or phone calls from them.

I have played by the rules at two or more of your casinos and been denied withdrawals.  I was stupid enough to do a couple deposits.  Thank god they were small.

Test failed, your line of casinos are not to be trusted at all.

Dear SlowPlay4456:

I had the chance to check your accounts at Coolcat and Prism:

Prism Casino: No deposits were ever made on acct prismcasino4456. A total of $150 in Free Money was redeemed. Multiple Free Chips in a row redeemed which is not allowed as per casino rules. Winnings at Prism voided as per casino Rules do not allow multiple free chips in a row unless there is a deposit in between free chips.

Coolcat Casino: Multiple accounts were opened which is against casino rules. Account JDCoolCat and CoolCatOC. No deposits ever made. No winnings detected on any of Coolcat accounts.

I will request both casinos to remove you from mailing and phone call lists.

I hope this clarifies this misunderstanding. please accept my sincere apologies

Cindy Greco

  According to their story they won on a free chip had it processed for withdrawal then played a second chip.  But shouldnt they pay the winnings on the first chip, yes i could understand them voiding winnings on the second chip if they won on the second chip, or I could understand voiding winnings on the second chip if they lost on the first chip and claimed a second and won. 

So the fact is they won on the first chip pay it, the claiming of the second chip had no bearing on the winnings for the first chip.

Making me hungry, talking about chips, I agree though

Hi guys:

Player won not on the first free chip but on the second one.

Hope this clarifies why Prism voided the winnings

Cindy Greco

Hey cindy  Do not lie to these people.  here is my account transactions

2/4/2013 10:25:22 AM Moneybookers Withdrawal Declined $100.00
2/1/2013 5:43:58 PM Moneybookers Withdrawal Requested ($100.00)
1/26/2013 4:18:29 AM Coupon Reversal Withdrawal Approved! ($154.60)
1/26/2013 4:18:29 AM Coupon Reversal Withdrawal Requested ($154.60)
1/26/2013 2:58:17 AM Coupon 'FREEBEES50 ' redeemed $50.00
1/26/2013 2:58:17 AM Coupon 'FREEBEES50' requested


I played the chip and won.  You took the over $100.00 from the account and i did a withdraway of the $100.00


So sad a casino has to Lie.

I later played other free chips since they blew up my mail and phone with them that is true.  But chip #1 I won and did a withdrawal.  I was waiting for the withdrawal befor I deposited any money there.  Like I said Captain Jack screwing me over also and I madethe mistake of doing deposites there.

So cindy, what rule did those transactions break.  Oh right.  It was not a second full moon.

Correction  RTG software.  Sorry Microgaming

Dear Slotplay4455

Monday Morning I will be requesting yout account report to Prism Casino and time and dates free chips were redeemed and will get back to you accordingly

Cheers

Cindy Greco

BMWSTACK,

She posted her statement of

"Player won not on the first free chip but on the second one.
Hope this clarifies why Prism voided the winnings"

As tho it was the fact and I was wrong.  If she did not know for a fact, she posted a lie and I do not take kindly to people telling me I was telling a story.

Additionally I posted my account from the beginning.  I played one chip and requested a withdrawal.  After that it does not matter.  As stated, I did play other free chips they sent me after the frist one.

  I read what was posted. All she posted was player won on second chip. She was probably given the information by the casino.  Either way it doesnt allow you to get upset, say whatever you want , and treat another member disrespectfully.  You have the right to dispute her claim, but not to the extent of name calling.  I see you just recently joined here for the purpose of trying to get paid.  This is a great place to get the help you need, but it also needs to be done in a respectful manner.  The way you win your case is by providing proof and communicating in a respectful manner.

You attempted to post transaction history that didnt prove your case.  Repost your transaction history to show both free chips.