CAMPEONBET, EvoBet, Svenbet Casino, CampeonUK, Evoreels, Svenreels, Svenplay, Sons Of Slots, Lapilanders, Casino Support and Complaints Thread

Hello nenelcb,

Ok, we'll get in touch with the Casino Representative again. In case we need that screenshot from you, we'll let you know. 

Hello nenelcb,

The Casino Representative says you did not provide proof of ownership for that mobile number that ends with 4850 (the one that connects with your Neteller account). She says they've sent you at least 10 emails about this.

Hello. My phone ended by 4850 belongs to me and it is part of My cable tv Bill. It is included.  It is not a cellphone.  I mention this number because it is My land line and was My first number when I opened My neteller account some years ago

I changed it to a former cellphone ended with 7589 

Now, I hace got a new cellphoneline registered in My neteller account and I provided My Bill twice.  

Eventhough, I own another cellphone which I have not Told them. But, as a proof of address , I sent the screenshot of the Bill.  

All these bills are under My name

Hello nenelcb,

Could you please send them proof of ownership for that mobile number that ends with 4850? That's what they need from you to complete the KYC.

Hi! why in deposit methods LTC , but withdrawal method LTC no( Playfast casino

Hello firrlost,

We're going to check this with the Casino Representative. Keep you posted.

Hello firrlost,

The Casino Representative needs the email address you've registered with at the casino and she'll check this. Could you send it to me to my private message inbox.

Sent!

Playfastcasino please verify my account! 

Hello firrlost,

Thank you for providing us with your casino username. We've sent it to the Casino Representative. Keep you posted.

Hello firrlost,

The Casino Representative looked into your account and here's what she says:

"If the player wishes to make a withdrawal via any crypto, first he needs to make a deposit via the same method. AND also he has an active bonus, that's why he can't make withdrawal as well."

This casino take me for an idiot! Address for withdrawal LTC differs from the address for deposit!

Open for me withdrawal method LTC

Hello firrlost,

The Casino Representative says you need to make at least one deposit in order to be able to withdraw. And please note: according to the T&C's: Any deposited funds must be wagered at least one (1x) time in Casino Slots, in order to be able to withdraw winnings from the Bonus. 

Hi! I made deposit. I done wager x1. I sent and upload on my account screen my crypto wallet. Kyc done. But withdrawal method LTC close! Why?

Hello firrlost,

We're going to ask the Casino Representative what's going on now. As soon as we receive a reply, we'll let you know.

Ty! I wait!

Sydney please, ask them to verify my payment method. ty.

Hello firrlost,

The Casino Representative asked you to send them a screenshot from the cashier with the crypto options you have. Could you please do that, so she can check what's going on?

i sent on email casino and upload in my profile casino screen my crypto wallet

my wallet exodus, i sent proof my deposit method! outgoing transaction with my crypto wallet

Hello firrlost,

The Casino Representative is looking into this issue. She says their payments team will contact you via email. 

Hi! thank you for helping me! no one contacted me! my emails are ignored!

Hello firrlost,

We'll send a reminder email to the Casino Representative. Keep you posted.

Hi! Playfastcasino please approved my last upload docs and open withdrawal method LTC for me! 

We've sent a reminder email to the Casino Representative. Keep you posted.

Hi! Playfastcasino. the account has been verified! I managed to put money on the withdrawal of the LTC cryptocurrency. But when withdrawing funds, I was not asked for the withdrawal address! The deposit and withdrawal addresses in cryptocurrency wallets are different!

Hello firrlost,

I have received your private message and we have forwarded your LTC address to the Casino Representative. Keep you updated.

Hi! Playfastcasino. I understand that the holidays are coming! But for 5 days no one contacted me and did not specify any information! Please withdraw funds to me! I'm waiting!

Hello firrlost,

We've sent a reminder email to the Casino Representative. Keep you updated.

Playfastcasino. At the request of the KYC department, I re-mailed the documents and also uploaded them to my casino profile! I really hope that they will be checked quickly and finally withdraw the money! Please don't mock me(((

Hello firrlost,

We're still waiting for the Casino Representative's reply. Please be patient since the Casino Representative is out of the office until next week due to holidays. 

Hi! Playfastcasino. I have no more patience! I can't stay silent and wait! Let all players see what this casino does and how it treats players! They cancel my withdrawal for 4 days in a row! The casino refers to some technical problems! Strangely, the deposit in cryptocurrency was completed in less than 2 minutes! In general, it's strange when I put funds for withdrawal, I don't even ask for the address of the crypto wallet! Like an idiot, I write to the support service and tell them the address for withdrawing funds! After all, as everyone knows, the addresses for deposit and withdrawal in crypto wallets differ! But the funny thing is that the support answers me with confidence that the withdrawal will be made to where the deposit came from!)) I just don't have the words! Three days account verification, 72 hours to withdraw funds! This is complete nonsense! I'm going to write a complaint to the body that issued this casino a license! This is some kind of mockery! I have everything so far! As soon as there is any news, I will let you know!

Hello firrlost,

We've sent an email to the Casino Representative. As soon as we receive a reply, we'll let you know. 

Hi! Playfastcasino. Payment received.

We're glad to hear that. Thanks for letting us know firrlost!

You have falsely accused me of using VPN. I am 100percent sure i never used VPN because i am aware of the terms. Even if i bring this to court I will win because if you summon my wifi/isp provider they can provide that! I have 3600usd balance and you should pay that

User ewebgiant

Hello Ewebgiant12,

We've sent an email to the Casino Representative. Keep you updated.

To clarify i only have 3 ip addresses all point to Manila Philippines. FIrst is  MY HOME WIFI IP ADDRESS. Second is my 5G phone mobile data that i use when im at the mall or outside the house. 3rd is when I checked in at Okada Hotel manila using their wifi.

Hello Ewebgiant12,

The Casino Representative needs the email address you've used to register at Evobet. Could you please send it to my private message inbox?

Pm sent thank you. Hoping this time my case will be resolved promptly.

I am accused of the same. 3600 in my balance i cannot withdraw yet. I dont bave VPN. I know their terms and I am not willing to compromise 3600usd for this false accusation.

Hello Ewebgiant12,

Thank you for providing us with your email address. We've sent it to the Casino Representative. Keep you posted.

Hello Ewebgiant12,

The Casino Representative says they need you to send them new POI, POA, MOB Ver, and NOT. ID in order to review your request.

I have sent all documents 5 minutes ago.

The notarized ID i will send tomorrow. All notary are closed now Philippjne time. So i guess the VPN issue is now resolved?

Thanks for the update Ewebgiant12. We have notified the Casino Representative. 

Let's wait until you send them the notarized ID as well. After that, they will review your request.

I feel they want to meet me personally and if they send me a free ticket and hotel booking i will be glad to identify myself from head to toe and have dinner with them. Kidding aside, i have uploaded my entire financial history for Evobet to check. I am hoping i have proven myself here. I dont want trouble and I am just here to claim my rightful money. Thanks for the prompt assistance LCB! I hope i can resolve this issue asap. By the way I was full verified before they ask for new docs.