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MiraxCasino Support and Complaints Thread
- Started by
- MiraxCasino
-
Casino Rep 8
- last active 3 days ago
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- Started by
- MiraxCasino
- at Aug 03, 22, 03:47:12 AM
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Casino Rep 8
- last active 3 days ago
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- Replied by
- Jovana1407
- at Aug 03, 22, 07:25:03 AM
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Moderator 3834
- last active 1 year ago
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- Replied by
- trinitymatx
- at Aug 03, 22, 07:26:35 AM
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Superstar Member 5399
- last active 2 days ago
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- Replied by
- engrsc1
- at Sep 02, 22, 11:10:03 AM
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Full Member 247
- last active 1 month ago
Today there was a long maintenance period off by the casino for more than four hours, without any warning, when I have deposit and playing. Couldn't play anymore, when I was in a winning road, the casino start the mantainance and the money has been retained for that period , have to wait asked for a compensation and a tiny cheap 10 free spins has been given has if it was a compensation for the inconvenience.I think this casino should review their freebies offers and consideration for their new costumers
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- Replied by
- MarijaS
- at Sep 02, 22, 04:16:44 PM
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Moderator 1492
- last active 3 hours ago
Hi engrsc1,
Please PM me your casino username and we will notify the casino representative about your post.
Thank you.
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- Replied by
- MiraxCasino
- at Sep 04, 22, 11:56:29 AM
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Casino Rep 8
- last active 3 days ago
Dear Engrsc1,
We are deeply sorry to hear that you've faced with such an issue. However, there were technical issues occured and our team was trying to do the best to resolve them as soon as possible.
In this regard, our team has contacted the player in order to clear a minsunderstanding and inconvenience.
Kind regards,
Mirax Casino team -
- Replied by
- engrsc1
- at Sep 07, 22, 04:48:16 AM
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Full Member 247
- last active 1 month ago
Hello MarijaS. , yes, the casino contact me, and they were kindly and generous with me this time ,due your intervention and contact, and I became satisfied and glad with the casino and their management, with the way to resolve the inconvenience this time. Im shure that that was not their fault and that was inadvertently that they dont have done a properly and immediacy intervention in respect to the costumers after the issue.
So Im gratefully to you and the lcb team, as to the casino for the ways that the issue has been resolved.
I would like to observe that , although that this is a very good casino, with great bonus, they restricted the no deposit offer to many countries , including mine Portugal, what makes a less attractive casino for me compared with others that don't have this restriction.
I would like to note too that many free spins offers on some slots are set to have a bet amount inferior of the minimum possible in the casino, like 2 cents total bet in each free spins in one slot that the minimum, with the player money, is 20 cents in the normal play , for instance.Wich I hope they will rectify in a near future because its the only casino that I know that use this scheme pratice.
So I would like to say that Im gratefull to you, and to the casino , and hope they have a lot of success since they are one great casino. And hope to return there more often.
Thanks and Best Regards
Rui
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- Replied by
- engrsc1
- at Sep 21, 22, 10:25:14 AM
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Full Member 247
- last active 1 month ago
This is a scaming casino bonus politics, they dont offer the bonus due the promotion, i deposit 30 in 3 times 10 and they dont offer me the 20 need deposit bonus at once. They promisses freespins in next deposits and then they said that cant offer any freespins , and i have deposit more than 15 times without receiving any freepins, The frrespins they offer are 2 and 4 cents each.. like it is soimething good of them
The live chat are liars and cheaters... they try to cheat all they can and constantly lying
Dont be deceived by this casino and their staff
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- Replied by
- KingNemo
- at Sep 22, 22, 01:41:28 AM
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Mighty! Member 3342
- last active 9 months ago
Hello engrsc1,
Let's not be so quick to judge. We may be able to provide you assistance here. Could you please provide us your Mirax Casino username via private message. Thank you.
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- Replied by
- MiraxCasino
- at Sep 22, 22, 11:41:17 AM
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Casino Rep 8
- last active 3 days ago
Dear Engrsc1,
It is upsetting to hear that you have such an impression in our casino. However, we kindly ask you to pay your attention to the fact that one bonus can be added on top of only one transaction.
Our team has contacted the player in order to resolve the misunderstanding.
Best regards,
Mirax Casino team -
- Replied by
- engrsc1
- at Nov 12, 22, 01:41:05 AM
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Full Member 247
- last active 1 month ago
Im coimplaining again with this casino, because I deposit to participate in a tourment ,INSTANT CARNIVAL on day 11/11/22 so i confirm my participation and start to bet and spend my deposit money int that day, When I m going to see the leadearboard , i wasnt listed on it, so I asked in the chat and they told me that the leaderboard will be updated and me to wait until the fineshed of the tournment at midnigh. So after the midnight i continue not to chow up in the leaderboard, and after awhile they took the information on the website to put another daily tournment information I go back to the chat to ask about my position and my psuposed prize and they told me to give them screeshos of my confirm action , the leaderboar and my position... and argue with me tell me that what i was saying its not enouph m and they wont be able to acess their records of my activitie on the casino, so they cant help me.
So im complaining because i should at least win one of the 4 first prizes and because they make me waist time discussing with them in the chat so they wont give me my prize.
Beware
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- Replied by
- engrsc1
- at Nov 12, 22, 06:18:55 AM
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Full Member 247
- last active 1 month ago
Hello.. The casino elucidate me that i playd in slots that not participate on the tournment so i didnt get any classification on that tournment . So i want to give my apolagise to the casino for having posted , in the last post in this forum threath my complain for not have receiving any prize on the tournment
Thanks
Rui
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- Replied by
- MiraxCasino
- at Nov 12, 22, 07:23:59 AM
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Casino Rep 8
- last active 3 days ago
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- Replied by
- Anthony Hoisington
- at Jun 12, 23, 02:51:22 AM
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Newbie 5
- last active 12 days ago
I have faced a similar frustration from this casino. They are very stingy with bonuses even when you earn them or pay for them with a sufficient deposit. And then insult your intelligence with a half baked excuse as to why they aren't going to honor their side of the agreement. I have had it with this casino and it's flakey m.o.
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- Replied by
- Anthony Hoisington
- at Jun 12, 23, 03:04:04 AM
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Newbie 5
- last active 12 days ago
Mirax Casino has refused to honor their side of several agreements with me in respect to bonuses. I was cheated out of my VIP bonus and a recent deposit bonus for extremely unmeritorious reasons. I was not allowed my VIP bonus after multiple deposits and playing at the casino for over 3 months because my girlfriend used my device to make an account for herself at the casino and then never logged into the casino from my device after that again. Yet the casino staff are determined to hold the position that I own a duplicate account and for that reason do not deserve the bonus which I earned through gameplay and my own hard earned dollars. While I let this slide and have ignored the fact that I've not been offered a single free bonus since that time I'm a little more offended by the recent gesture by Casino management or whoever makes these decisions when I deposited an amount sufficient to receive a match bonus of 111 free spins on top. Having completed my deposits losing it all I inquired about my free spins bonus and was told that because I used my deposit for gaming activity I would not be receiving my free spins. I asked what exactly was I supposed to do with my deposit other than gaming activities and reminded the staff member who I was talking to that the bonus was an addition to my deposit what would be the point if my free spins could only be used by me as I paid for the spins with my deposit? That makes no sense. So long story short I've still received no bonus at all and even when they send me emails that offer match bonuses they don't give me those either although the code is accepted and all systems are go seemingly when I make the deposit. I feel scandalized by MiraxCasino staff as I've explained these details to them several times and they know by their own records that I've got one account that I use and have no need or use of another account and that that other account has logged in from its own device every other time. Still they will not accept that I don't have a duplicate account and it will not allow me any bonus though I am more than deserving after all the money I've deposited in the last 3 months.
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- Replied by
- shorti3z
- at Jan 25, 24, 05:56:09 AM
- Sr.Newbie 25
- last active 2 hours ago
Very unhappy with this casino. I joined from LCB link and made my first and second deposit, thought i would get the welcome bonus automatically but didnt get either. When i contacted support they said it was because i had a code in the bonus box, but i didnt even get any bonus at all. So they basically said tough luck, gave me 10 free spins worth 10c a spin as compensation. then had the audacity to tell me to make another deposit and they will add the bonus. I didnt come to this casino expecting something for free, i made my deposits and paid for the bonus, which was not given. They also said minimum deposit to claim any welcome bonus is $40. on LCB site it clearly says $20.
Note:New Customer Offer. T&C’s Apply. 18+. Plus 50 Free Spins on Aloha King Elvis / BGaming. Min deposit: 20 $. -
- Replied by
- Complaints Moderator
- at Jan 25, 24, 08:51:58 AM
-
Super Hero 1655
- last active 3 months ago
Hello shorti3z,
Thanks for sharing your thoughts with us.
We will check and get back to you.
Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?
Thanks!
-
- Replied by
- Complaints Moderator
- at Jan 26, 24, 08:48:11 AM
-
Super Hero 1655
- last active 3 months ago
-
- Replied by
- shorti3z
- at Jan 27, 24, 08:12:25 AM
- Sr.Newbie 25
- last active 2 hours ago
-
- Replied by
- Complaints Moderator
- at Jan 27, 24, 09:29:05 AM
-
Super Hero 1655
- last active 3 months ago
-
- Replied by
- shorti3z
- at Jan 28, 24, 02:44:46 AM
- Sr.Newbie 25
- last active 2 hours ago
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- Replied by
- Complaints Moderator
- at Jan 28, 24, 08:28:23 AM
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Super Hero 1655
- last active 3 months ago
Hello shorti3z,
As we can see from your initial post, your concerns are legitimate, and we should reach out to the casino to find out more.
However, please see the terms of the sign-up bonus on a casino review page here to be sure you were or are eligible for it again.
It seems your issue revolves around the failure to receive the expected welcome bonus, inadequate compensation, and a discrepancy in the minimum deposit requirement as advertised on the LCB site compared to what the casino stated.
We will check about the minimum deposit requirement advertised.
Thanks for sharing your casino credentials with us.
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- Replied by
- Complaints Moderator
- at Jan 29, 24, 05:42:42 AM
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Super Hero 1655
- last active 3 months ago
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- Replied by
- Complaints Moderator
- at Jan 30, 24, 04:12:04 AM
-
Super Hero 1655
- last active 3 months ago
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- Replied by
- Anthony Hoisington
- at Jul 17, 24, 04:07:57 AM
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Newbie 5
- last active 12 days ago
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- Replied by
- Anchi
- at Jul 18, 24, 04:23:09 AM
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Admin 12898
- last active 4 hours ago
-
- Replied by
- JovanaV
- at Jul 22, 24, 03:52:12 AM
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Moderator 491
- last active 3 hours ago
Hello Anthony Hoisington,
Thank you for providing us with your casino credentials. We contacted the casino rep to inquire further about your case. Keep you updated on this thread.
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- Replied by
- JovanaV
- at Jul 24, 24, 07:39:08 AM
-
Moderator 491
- last active 3 hours ago
Dear Anthony Hoisington,
We haven't heard back from the casino rep yet, we are sending a reminder now. Keep you updated on this thread.
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- Replied by
- MiraxCasino
- at Jul 24, 24, 07:49:10 AM
-
Casino Rep 8
- last active 3 days ago
Dear Anthony Hoisington,
Thank you for sharing your concerns. It is important to us that every player has a fair and enjoyable experience at Mirax Casino, and your feedback is taken very seriously.
Bonus eligibility and account integrity are critical aspects of our platform. According to our Terms and Conditions, each player is allowed only one account, and bonuses are granted based on compliance with these rules. We understand this can be frustrating, and we are committed to ensuring all policies are applied fairly. You can review our terms here: https://www.miraxcasino.com/bonus-terms-and-conditions.
The issue regarding your recent deposit and the associated free spins bonus has been noted. Bonuses are typically provided to enhance the gaming experience, and it is our intention that all promotional offers are clear and beneficial to our players. If there was a misunderstanding or error in the application of the bonus, it is important to address this directly with our support team.
For further assistance and clarification, please contact your VIP manager, who can provide detailed information about your account and bonuses, and work towards a satisfactory resolution.
Thank you for bringing this matter to our attention. Your patience and understanding are appreciated, and we hope to see you continue enjoying our service.
Best regards,
Mirax Casino team
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