Magical Spin Casino Support and Complaints Thread

Hello Winner20231, 

Casino Rep got back to us and advise that the Norway was closed due to compliance issues. You may email finance@magicalspin.com for assistance regarding your situation. 

Please keep us updated on the forums with how things go.. 

You cannot ask them to release the final payment?

Hello Winner20231, 

While we do not have direct control over the payout process, we are prepared to escalate the matter and bring it to the attention of Magical Spin Casino team. Thus far we have done just that and were given instructions for you to contact them via email. Please do so and let us know how it all goes. Keep us informed of any updates or developments that may arise on this forum thread. Thanks!

I am really worried they still not have responded. 

Hello Winner20231, 

Have you contacted them via email as they suggested and have they responded to you?

Thanks in advance.

No reply. From them. It is really shady.

Hello Winner20231, 

Did you write them on this email address  finance@magicalspin.com ?

Yes I sent them a emal twice nothing from them.

Hello Winner20231, 

We will reach out to them again to ask what is happening with this matter. 

Keep you posted.

Thank you.

Anything from them I still didn't receive anything.

Hello Winner20231, 

Unfortunately without any response from Casino Rep. We will send a reminder again in hopes that we can get the update regarding your case.

Keep an eye on this thread.

Thank you.

Hello Winner20231, 

We are still waiting for an update from their side. Once we hear back we will let you know instantly.

Keep an eye on this thread.

Thank you.

Hello Winner20231, 

Casino Rep got back to us and said that they have never received an email from your side to the email address finance @ magicalspin.com.
Could you please resend it to this email address?

Thank in advance.

Hello Winner20231, 

Do you have any updates regarding this matter?

Thank you.

Did they ever talk to you or told you when they will send me my money.

Hello Tomtomguy43,

Sorry for the late reply. We don't have any information about this matter, and we will reach out to Casino Rep to inquire about your second payout.

Please keep an eye on this thread for any updates.

Thank you for understanding.

Hello Tomtomguy43,

Casino Rep got back to us and said that you were banned. You received a prior withdrawal but later you were found that you have a duplicate account. 

Casino Rep sent us the proof of that matter, so we will close this complaint and mark it as Resolved.

Magicalspin casino,  I have a problem. I use code for Bonus 10E WG is 60x  time 10e is 600.00e need to spin. I spin more than 600.00.e

I try to do KYC for payment-draw out Cash, site no exist! I get email for Casino MAGICALSPIN. BUT TODAY SITE AND EMAIL NOT EXIST

Hello MakaveliZG,

Could you please provide us with Casino Username via private message so we can reach out to Casino Rep and inquire about this matter?

Thank you in advance.

Hello MakaveliZG,

We are still waiting for your account details. Please send us your  via private message to be able to help you.

Thank you.

Hello MakaveliZG,

We will be closing this complaint due to the inactivity of the submitter.

Delays in payment and no reactions or answers

I sent my documents via email two days ago, but unfortunately I am not verified.
Two days have passed now.
I also sent several questions to finance@magicalspin.com and support@magicalspin.com.
I don't get any answers regarding my verification or my questions regarding a crypto withdrawal.

1 question - If I want to withdraw with XRP, I have to specify an XRP TAG, unfortunately I can't add this.
2 Question - I deposited with XRP, can I also withdraw with other currencies such as USDT, LTC?'
3 Question - What is USDTE / USDTB / USDTT? This is offered on your withdrawal page.

Hi Tekkfried,

Sorry to hear you experienced issues and had no reply regarding your verification and withdrawal at Magical Spin Casino.

In most cases, the payment method used for depositing should be used for withdrawal at a certain casino.

Please private message me your casino username so that we could contact them and try to find out what has happened here.

More about Tether cryptocurrency you may find HERE.

Can you please advise where you have found USDTE / USDTB / USDTT exactly?

Thank you.

Sent you private my Nickname :)

I found this usdt By the withdraw Page ...

Hi Tekkfried,

Thanks you for sending over your casino credentials.

We have forwarded your casino username to the casino representative. Once we receive any feedback, we will get back to you.

Thx a lot, here a Screenshot from USDT thing.. 

Now ive got an response..

Guys
this is the same ! email
its only short function by google.

This is a really joke..

@googlemail.com
@gmail.com
xxxx.xxxx@ gmail.com
xxxxxxx@googlemail.com

this is always the same email.

please please help...

 

i Am waiting since 24.04.
Sent direct my documents and now ive got an answer that this is not the same email?
player account not found?
this is a joke.. :/

Hi Tekkfried,

As the casino has already advised you, you need to send them the documentation from the email address you registered with.

If this is xxxx.xxxx@gmail.com, please send them from xxxx.xxxx@gmail.com

How ?
this is only a short form from the email adress.

there is no chance to sent it from there :D

this is only a short form...

Hi Tekkfried,

When the casino checks the player's account for verification, all the data needs to be genuine.

During your registration, you have provided them with the email address xxxx.xxxx@gmail.com and that's why they ask now the documentation to be sent from the following email address.

sent some proofs that this is the email adresse, hope that is ok.

Hi Tekkfried,

As I already informed you, you need to contact the casino and send the documentation from the email address you registered with.

Second time, i cant send from THIS email because this is only a short form from the @googlemail adress.

do you understand me?

I understand your point, Tekkfried.

Let's wait for the rep's response as we have contacted them today, but we are pretty sure they will respond to us the way they responded to you.

I sent you and the casino the screenshots..

the only way is they will accept this or we need to change the email in my profile...

but come on :/
that is a little point in the world.

i mean i sent the screenshots, i sent my documents, i send emails..

,, account under this email not found ´´ 
thats so funny..

i am a little bit angry.

but maybe if the casino will respond you, maybe you can say the point that i sent and talk to you.

thx for the help ♥

Hello Tekkfried,

I'm having trouble understanding the issue. Do you currently have a balance on your account? Have you sent the required documents from the correct email domain? Please note that while both gmail.com and googlemail.com are owned by Google, they are separate domains and are controlled based on the country you reside in. Google might be able to help you in adjusting this on your end. However, due to AML regulations, this is not something we can assist with.

Regards, 

Levi 

Communications Manager. 

Magical Spin Casino

Hey, i have the money on my balance.

i sent you the documents with @gmail adresse. i got it with help. 

Could you please check my Documents... :/ please...
 

i Am Waiting Since 1 Week for a KYC... No help, no answer, nothing.

Hello Tekkfried,

I acknowledge that you've indeed dispatched the documents via your registered email address. Now, it's a matter of waiting patiently for the completion of the KYC process.

Best regards,

Levi

Communications Manager

Magical Spin Casino

Woow, i Hope tomorrow.. that is so sad.

But thx a lot

okay i request a withdraw, now... waiting..

Nothing recived now...

Withdraw request - Friday.

I know, Weekend does Not count because Department IS closed...

Hello Tekkfried,

Please keep us updated. If nothing happens by the end of the week, we'll contact the casino representative again.

Withdraw canceled

Dont get any answer from Chat

Only Email

That is the biggest Joke 2024

Hello Tekkfried,

We'll inform the casino rep about your withdrawal being canceled and ask him to check your account and provide us with more details.

We'll keep you updated on this thread. 

I didnt get any notificafion, Email - nothing.

I thought - Okay Lets Check the site and i saw that the money ist Back in my Player Account.

I asked the Chat but i Always get the Same answer - write an Email.

I am waiting since over 2 Weeks of the money.

And i asked why i didnt get any Email - No answer.

But thx.  ♥️

And one information 

I Deposited with XRP

But i cant withdraw with XRP because i cant Put an XRP Tag there, only the xrp Adresse.

And the xrp Tag ist important.

I asked in Chat that i can maybe use an other coin for withdraw and they Said yes.

Here a screenshot