Hi Joseph Caruso,
As you can see in the screenshot you posted, allow 48 h for your request to be processed.
You can check the Shop Terms and Conditions, Rule 18:
"18. Please allow 48 hours for your item to be credited (not including weekends). Free Shipping of LCB branded items can take much longer, depending on your location. There is a possibility that branded items (T-Shirt, Mug etc) may not be delivered. After shipping LCB does not track shipped items."
Orders are send out to casinos once a day.
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