Hi LCB'ers,
This time, we were curious to take a closer look at OnlineCasinoGames Casino. This is a US-friendly & crypto-ready platform, but it runs business without a license. Here are the highlights:
- Tester of the day: perobet
- Date of registration: April 17, 2024.
- ID verification: proof of address and proof of identity submitted via mail on April 17, 2024, additional documents (selfie and up-to-date proof of address) sent on April 22, 2024
- Deposit of USD 180 in Bitcoin (0.00284442 BTC) made on April 18, 2024, received USD 171.59 due to BTC value fluctuation
- Withdrawal- The first request of USD 375.27 via BTC made on April 18, 2024, declined on April 22, 2024; the second request submitted on April 24, 2024, approved and credited on May 2, 2024; the tester received USD 380.38/ 0.00642 BTC
Visiting an unlicensed casino is a risky venture. Sometimes things can go surprisingly well, sometimes they can go expectedly wrong.
Wanting to find out more about US-friendly OnlineCasinoGames Casino which operates without a license, our tester went through the standard procedure and finally requested to cash out USD 375.27 in Bitcoin.
Did he manage to withdraw funds quickly? Was he required to complete ID verification as well? If you are curious to find out the answers, stay tuned for the full OnlineCasinoGames Casino video report!
Registration
Having filled in a simple 3-step form the tester officially joined the OnlineCasinoGames Casino. After entering some basic information about himself, he verified his mobile phone number and agreed with the Terms and Conditions.
The final thing to do was to verify the e-mail via the code which arrived in the e-mail.
ID Verification
Knowing that ID verification can sometimes cause delays with cashout processing the tester decided to contact the live chat support to inquire about the procedure. As he wanted to deposit in Bitcoin, there was no need to provide documents needed for card transactions, so he only sent proof of identity and proof of address.
Approximately an hour after sending the e-mail, the tester received a response in which he was told that there’s no need to verify his identity yet.
Deposit
A day later, on April 18, 2024 the tester decided to deposit USD 180 in Bitcoin (0.00284442 BTC) via Mycelium Bitcoin wallet. With miners' fees applied, the expected amount to receive was USD 172.40/ 0.00300181 BTC.
About 15 minutes later, an e-mail arrived informing him that his transaction was successful. He received USD 171.59, due to BTC value fluctuations. According to the Terms, USD is the only currency a player can select during registration.
Deposit options include debit or credit cards such as VISA or MasterCard, and multiple cryptocurrencies among which BTC, LTC, USDC, USDT, and ETH.
The minimum for cards is USD 20, whereas the maximum daily and weekly deposit sum is $500. The monthly maximum is $1,000, whereas the maximum per transaction is limited to $300.
For cryptocurrencies, the minimum is also $20, but there are no daily, weekly, or monthly maximum limits. However, the maximum a player can transfer in a single transaction is $10,000.
Gameplay
With money on his casino balance the tester ventured into playing games. The first game he selected was Beary Wild, followed by Planet of the Roos, T-Rex Wild Attack, Great Golden Lion, and Cleopatra’s Gold Deluxe. He then checked out Megasaur, winning USD 39.25 during the Free Games feature.
He also played Jackpot Cleopatra’s Gold and Spirit of the Inca, during which he won USD 245.70. After a couple of more rounds, he decided to make a withdrawal request.
Withdrawal & KYC
Having explored multiple games the tester made a cashout request of USD 375.27, also via BTC. Two days went by and the tester still didn’t receive his funds, so he contacted the live chat support team to find out what was going on.
The live chat assistant asked the tester if that was his first time to make a request and mentioned ID verification. According to live chat support, cashout requests are usually approved within 2 business days, after which it takes between 3-7 days for funds to be credited. The time depends on the selected payment method.
Another two days went by and on April 22, 2024, the tester received mail that his withdrawal request was declined. On the same day, he received an e-mail from the support department requiring him to submit a selfie in which he holds the ID document. He was also asked to provide another proof of address, as the one he previously sent was outdated, and so he did.
On April 24, 2024, the tester decided to submit the new request, once again of USD 375.27 in BTC. This time, he received a notification that his request was received.
A couple of more days went by, still without approval, so the tester contacted the customer support team one more time. He was informed that his request was still under review by the payments team.
On May 2, 2024, the tester finally had his transaction approved. He received USD 380.38/ 0.00642 BTC.
Withdrawal methods are like those that can be used for depositing. Payment requests are limited to one per week, that is four per month. The processing time stated in the cashier is within 3 days.
No fees are imposed on any type of transaction, except for the miners’ fees. Cashouts are usually returned to the same method as the one used for depositing. A player can have one pending withdrawal on their account.
The minimum withdrawal is set at USD 50, whereas the maximum per transaction is $5,000. Weekly and monthly limits apply but they be upgraded based on the selected banking method, player’s loyalty status, or agreement with the account manager. Larger payments may be divided into installments.
Conclusion
Too slow processing of crypto transactions, coupled with not-so-rapid customer support are not the ingredients that contribute towards securing a pleasant casino experience. While it is true that our tester did cash out his winnings, and encountered no huge problems, it is evident that this casino needs a major upgrade in terms of efficiency.
Thanks for watching our genuine video report on OnlineCasinoGames’ investigation. If you’ve had the opportunity to examine this place yourself, don’t hesitate to share your insights in the comments section below!
Stay tuned for more reports coming soon & gamble responsibly!
Full report: https://lcb.org/news/unlicensed-onlinecasinogames-casino-tested-multi-day-withdrawal-of-usd-375-27-via-bitcoin
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