Unlicensed Lucky Owl Club Casino Tested: Unsuccessful Withdrawal of USD 400 in BTC + Unhelpful Customer Support!

From time to time, our hard-working team gathered in “From the Players for the Players” picks an unlicensed online casino wanting to see how safe it is to visit such platforms. Knowing that we insist on avoiding such places makes the previous sentence a bit contradictory, but one cannot but agree that these test reports represent an excellent compromise.

Our tester went through the standard procedure, which means signing up with the operator, making a deposit, playing games, and requesting a cashout. Most of the time things went quite smooth…until they didn’t.

Before diving deeper into yet another journey, we give you an overview of key moments of the investigation conducted at Lucky Owl Club Casino:

• Tester of the day: Juggaloroscoe
• Registration date: April 15, 2024
• Deposit of $200 in Bitcoin made on April 15, 2024
• KYC or other identification methods not done on this occasion 
• Withdrawal request for USD 400 in BTC submitted on April 18, 2024
• Withdrawal not completed- the tester made multiple requests but never received the funds (last attempt June 18, 2024); support kept repeating that the “system was temporarily down” and eventually stopped responding

Even from the highlights, it’s quite obvious that this wasn’t a test with a happy ending. What exactly happened? What caused the problem with the cashout process and resulted in our tester walking away empty-handed? Let’s find out!

Lucky Owl Club Casino Overview

Claiming to be a place where players can enjoy exploring hundreds of the best online casino games, Lucky Owl Club Casino offers a fantastic collection of slots, table games, and video poker. Home to introductory bonuses, a reload offer, cashback deals, and monthly rewards, this crypto-friendly platform offers a multiverse of opportunities to collect some freebies.

While everything seems quite attractive on the surface, something very important is missing. This US-friendly casino operates without a license. That should serve as a warning to players to either steer clear or be extremely careful if they decide to proceed with exploring.

Registration

As the tester was new to this unlicensed platform, the first thing he did was register. He accessed the sign-up form, which offered two options- play for fun and play for real.

Having entered his e-mail, password, and username, he was forwarded to the next stage, where he needed to provide his first and last name, date of birth, and mobile phone number. As soon as these data were typed in, the tester went on to the last step, where he supplied the address, city, country, state, ZIP code, and currency.

It’s important to note that Lucky Owl Club Casino reserves the right to cancel an account for any reason whatsoever at any time without being obliged to notify a consumer.

Deposit

Upon finalizing the hassle-free registration procedure, the tester went on to fund the account. He made a USD 200 deposit in Bitcoin. His starting balance was USD 200.02.

During registration, a player selects some of the available currencies, among which are $, €, Rand, or £. Consumers shouldn’t worry if their local currency is not among the listed ones, as all currencies are accepted. When a deposit is made, it will be converted at the current applicable exchange rate.

Even those who are newbies with crypto payments won’t have trouble finding their way around, as there are step-by-step instructions not only for BTC and LTC but for Zelle, VISA, MasterCard, and American Express as well.

Gameplay

With funds on his balance, the next thing to do was to explore the operator’s well-equipped portfolio. His first port of call was Global Cup Soccer by Rival.

Following this football-inspired adventure, he checked out Bigfoot Fortunes from the same studio, which brought him a solid win of USD 57.60, that is a total of USD 72.64 during the FS feature.

Later on, he checked out Fairytale Fortunes: Jack and the Giants, Big Shrimpin’, Windy Farm, Dublin Your Dough: Rainbow Clusters, and Best of Luck, the lattermost of which brought him a USD 66.00 win. Next in line were Dawn of El Dorado and Dragon Harmony.

A day later, on April 16, 2024, the tester started his gaming session with Astral Luck, followed by Nuclear Fishin’, Dog Pound Dollars, and Crocodile Hunt which turned out to be quite successful, as it brought our tester a massive win of USD 259.90 during FS.

Withdrawal & Customer Support

Two days later, on April 18, 2024, the tester decided to make a withdrawal request for USD 400 via BTC.

However, upon placing a request, the tester received a notification that the request was canceled by external system validations.

According to the live chat support agent, the reason for that was a technical issue, so once fixed, the tester will be informed via mail. He attempted to make another request a couple of hours later and the next day, but the outcome was the same.

Not losing hope, the tester submitted another request on April 22, 2024, another one on April 25, 2024, plus a day after that as well, only to encounter the same obstacle. Support wasn’t of much help, as the answer was the same.

A couple of more days went by, and the tester repeated the steps on May 1, 2024, pointing out that it’s been two weeks since the initial request was placed but the issue wasn’t eliminated. The agent promised to send our tester an email as soon as the problem gets resolved.

Five days later, on May 5, 2024, another attempt and another failure. Our tester was slowly losing his patience, as three weeks went by since the first attempt to cash out was submitted.

One more request was submitted on May 11, 2024, but this time something different happened. Unfortunately, by “something” we don’t mean anything nice, as the support department didn’t even bother to respond.

Despite everything, the tester decided to patiently wait a bit more, and then on May 22, 2024, he repeated the process. As he stressed out, six weeks went by since the very first withdrawal request was submitted.

This time, something even more awkward happened- the live chat support agent joined the chat and immediately disconnected.

The tester was given another silent treatment on May 30, 2024. He attempted to reach out to the support department as a visitor, but once he explained the issue, the agent- the very same one who disconnected a couple of days earlier- failed to continue communication.

Over two months after making the initial request to cash out, the tester placed another one on June 18, 2024, but without success. As of today, none of these requests have ever been processed.

If things are to be judged by the “Cashier” page, only crypto can be used to cash out, but perhaps the rules may differ from one country to another. It takes between 48 and 72 hours to process a payout.

The weekly cashout limit is below the industry’s average. Depending on the method selected, a fee may be charged. Before a payout request is processed, a player needs to wager the deposit at least once and verify the account.

Conclusion

Generic responses or no responses at all- it’s hard to tell what’s more annoying. Lucky Owl Club Casino made sure to tick both boxes, plus it left our tester’s withdrawal request unprocessed. Technical issues, which was the explanation for the delay, do happen, that’s no surprise, but what could be so wrong that it requires more than two months to be fixed?!

Based on our tester’s precious insights, all we can say is proceed with caution or even better- avoid it at all costs. This test once again confirms that unlicensed casinos are rarely ever a good choice.

There are plenty of other more trustworthy and more efficient casinos that don’t make lame excuses for failing to process a cashout request, so don’t bother with one that’s not interested in keeping its players satisfied.

Have you had the chance to visit Lucky Owl Club Casino yourself? Was your experience equally disappointing? Let us know in the comments section below and gamble responsibly!