おはようございます。リクエストされた出金がどうなっているかお知らせしたいと思います。4000ユーロのうち、これまでに受け取ったのは800ユーロだけです。説明を求めたところ、最初は14日間の期限内だと言われました。その間に、再びプレイして勝ったので、別の出金をリクエストしましたが、前回の出金は保留中のままでした。サポートに再度連絡したところ、新しい出金をリクエストすると、最後のリクエストから14日間がカウントされると言われました。ばかげています。基本的に、これらの資金がいつ、そして実際に見られるかどうかは誰にもわかりません。事実を踏まえて、カジノには絶対に行かないことをお勧めします。あなたが介入してくれなかったら、常に理由もなく拒否された書類の検証に合格しなかっただろうという確信から始め、その場合でも資金がブロックされた状態で小切手を受け取るのに12日かかりました。14営業日の待機ポリシーはすでに過剰でしたが、期限を延長して新しい出金リクエストごとに最初からやり直すのは、私にはとんでもないことのように思えます。絶対に拒否します!彼らは賢く振る舞いますが、誰も賢い人を好みません。
Good morning, I wanted to update you on what happens with the requested withdrawal, of 4000 euros I have only received 800 to date, upon requesting explanations I was initially told that we were within the 14 day deadline. In the meantime, having played again and won, I requested another withdrawal but the previous one remains pending, I contacted support again who told me that: having requested a new withdrawal, the 14 days are counted from the last request. Something ridiculous. Basically, who knows when and if I will see these funds. In light of the facts, I absolutely advise against the casino, starting from the assumption that I am certain that if you had not intervened I would not have passed the validation of the documents which were CONSTANTLY refused AND WITHOUT ANY REASON, it took me 12 days for a check with the funds blocked even in that case. The 14 working day waiting policy was already excessive but even extending the deadline and having it start over again with each new withdrawal request seems out of this world to me. Absolutely rejected! They act clever and nobody likes clever people.
Buongiorno, volevo aggiornarvi di quanto accade con il prelievo richiesto, di 4000 euro ho ricevuto ad oggi unicamente 800, alla richiesta di spiegazioni mi è stato inizialmente detto che rientravamo nel termine dei 14 giorni. Nel frattempo avendo nuovamente giocato e vinto ho richiesto un altro prelievo ma il precedente rimane in attesa, ho contattato nuovamente l'assistenza che mi ha detto che: avendo richiesto un nuovo prelievo i 14 giorni si contano a partire dall'ultima richiesta. Una cosa ridicola. Praticamente questi fondi chissà quando e se li vedrò. Alla luce dei fatti sconsiglio assolutamente il casinò, partendo dal presupposto che sono certa che se non foste intervenuti voi non arei passato la validazione dei documenti che rifiutavano COSTANTEMENTE E SENZA ALCUN MOTIVO, ho impiegato 12 giorni per una verifica con i fondi bloccati anche in quel caso. La politica di attesa di 14 giorni lavorativi era già eccessiva ma addirittura prorogare il termine e farlo ripartire da capo a ogni nuova richiesta di prelievo mi sembra fuori dal mondo. Bocciato assolutamente! Fanno i furbetti e i furbetti non piacciono a nessuno.
常に新しい引き出しから 14 日間がカウントされるのは奇妙だと思います。以前行った引き出しは 14 日間の対象となると思いますが、新しい引き出しを行うと、もう影響を受けません。とにかく、私が読んだところによると、おそらく私は間違っており、今どれくらい待つことになるのかわかりません。
とにかく、プレイを続けるとしても、カジノの仕組みを理解し、要求した金額を受け取れるかどうかを確認できれば、新たな引き出しは行わないほうがいいでしょう。そう願っていますし、またここに来たときには良い知らせがあるでしょう。
もちろん、サポートが必要と思われる場合は、当社に苦情を申し立てることができます。当社はカジノに出金期限を 14 日間としており、新たに出金する際にさらに 2 週間延長するのは公平ではないと考えているためです。
開くことに決めたらお知らせください。
I find it strange that 14 days always count from the new withdrawal. I would think that a withdrawal you had previously made would be subject to the 14 days, but when you make a new withdrawal, it will not be affected anymore. Anyway, from what I've read, I'm probably wrong and I don't know how long you'll be waiting now.
Anyway, even if you keep playing, I wouldn't make another new withdrawal if you know how the casino works and see if you get the money you asked for. I hope so and you will have good news when you come here again.
Of course, if you think you need help, you can lodge a complaint with us because we give casinos 14 days to withdraw and don't think it's fair to extend it for another two weeks when you make a new withdrawal.
Let me know if you decide to open one.