苦情の時間

One question, do you think it is convenient to start a complaint when 60 days have not yet passed for account verification, I am on the 50th day or so and I feel that the casino is just ignoring me. I already sent them all the documentation they asked for.

Thanks for the feedback

Una consulta, creen que sea conveniente iniciar una queja cuando aun no han pasado 60 dias para verificacion de cuenta, voy en el dia 50 aproximadamente y siento que nada mas me esta ignorando el casino. Ya les envie toda la documentacion que me pidieron.

Gracias por los comentarios

Hello there!

I admire your patience! I would go mad for being ignored for so long.

Without further delay, submit the complaint now, just use this link:

https://casino.guru/complaints/create

Believe me, it is not normal or moral to let you wait like this.

When was the last time the casino responded to you?

They have just answered me, that I must continue waiting for the decision they are going to make, but they really do not have any argument that is valid for what they are doing to me (decline my withdrawals and freeze my account) I only made a high bet and The slot machine paid me well, that was all and for that reason they blocked me.

Annex Screens so you can see what they have been answering me. It is assumed that in approx. 10 days are the 60 days that they mark in their policies but they are already arguing that they could be increased.

Thank you

Me acaban de responder, que debo seguir en la espera de la decision que vayan a tomar, pero realmente no cuentan con argumento alguno que sea valido para lo que me estan haciendo (declinar mis retiros y congelar mi cuenta) solo hice una apuesta alta y la tragamonedas me pago bien, fue todo y por ese motivo me bloquaron.

Anexo Pantallas para que vean lo que me han estado respondiendo. Se supone que en aprox. 10 dias se cumplen los 60 dias que marcan en sus politicas pero ya me estan argumentando que podrian incrementarse.

Gracias

I see. I have heard about cases where players were forced to wait far longer. I'm not saying it is ok, but if the casino really believes there is something worth investigating, it is stated in the terms they are allowed to do so.

I fear we have to wait for the final decision.

Anyway, are you about to submit the complaint as suggested earlier?

Well, I'm ready, I have all the documentation:

-Proof of transfers made to your account.

-Proof of approved withdrawals.

-Screens of the balance pending withdrawal.

-Technical support screens in which they specify that my account is verified.

I think that next week I will be filing my complaint with you to see if you can solve this problem for me. The truth is that I think that the way in which several casinos behave when you want to withdraw profits is something quite unfair and arbitrary. I always wonder, if they questioned you every time you deposit, would you think twice? What I am very clear about is that this is not going to stay that way. I will resort to the last instance either via networks or government until they pay me.

Pues ya estoy listo, tengo toda la documentacion:

-Comprobantes de transferencias realizadas a su cuenta.

-Comprobantes de retiros aprobados.

-Pantallas del saldo pendiente de retiro.

-Pantallas del soporte tecnico en el cual me especifican que mi cuenta si esta verificada.

Creo que la semana entrante ya estare poniendo mi queja con ustedes para ver si ya me pueden solucionar este problema. La verdad creo que es algo bastante injusto y arbitrario la manera en que se comportan varios casinos a la hora que quieres retirar ganancias. Siempre me pregunto, ¿si asi te cuestionaran cada que depositas, le pensarias 2 veces?. Lo que si tengo bien en claro, es que esto no se va a quedar asi. Recurrire hasta la ultima instancia ya sea via redes o gubernamental hasta que me paguen.

You seem to be well-prepared. That's good.

Allow me to say it is not reasonable to compare a deposit to a withdrawal, we are speaking about different situations affected by different aspects.

However, there is a way to skip the later unpleasantries - a decent casino should be able to verify your account right after you register. If the casino hesitates, well - it gives you the message.

Do not forget though, in case you win your gaming history and other account details still need to be checked in order to pay out the winnings. That will never change.

I still hope the complaint won't be necessary, but yet it remains a way available to you.

I already checked the account suspension dates well and the 60 days are fulfilled on Sunday. Is it advisable to file the complaint immediately or do you recommend that I email them again?

Regarding what you told me that you should not compare deposits with withdrawals, I meant that I had evidence of both the deposits that I have made, as well as the approved withdrawals that they had deposited with me. That's why it seemed strange to me that they frozen my account; If on previous occasions they had been paying me without problems, even technical support staff told me that my account was already VERIFIED. I feel like they frozen me because I won a good prize and they shouldn't do that

Ya revise bien las fechas de suspension de la cuenta y los 60 dias se cumplen el domingo. Sera recomendable levantar la queja inmediatamente o me recomienda que vuelva a mandarles correo electronico?

En cuanto a lo que me comentaba que no deberia comparar depositos con retiros, yo me referia a que tenia evidencia tanto de los depositos que les he hecho, asi como los retiros aprobados que me habian depositado. Por eso se me hacia raro que me hayan congelado la cuenta; si en ocasiones anteriores me habian estado pagando sin problemas, incluso personal de soporte tecnico me comento que mi cuenta ya estaba VERIFICADA. siento que me la congelaron por que gane un buen premio y no se vale que hagan eso

Hello.

I'm glad you come back, though I was hoping for a happy ending.

From my point, you've waited far longer than I could ever do - thus I'm convinced there is no reason to let you wait further.

I would submit the complaint here and now.

Thank you for the explanation regarding the deposits and withdrawals I probably misunderstand the meaning earlier. Please provide all relevant communications, screenshots, as well as all important documents you can straight away when submitting the complaint to give the case a boost start.

I'm just reminding the link:

https://casino.guru/complaints/create

How does that sound to you? Are you in?

Can I file a complaint about the cashback rates from posido156 casino and pinky mega fire blaze game?? They are scammers

Γινεται να κανω καταγγελια για τα ποσοστα επιστροφης απο το καζινο posido156 και το παιχνιδη pinky mega fire blaze?? Ειναι απατεονες

Hi, first of all could you describe a little bit the situation you got into and what is the specific dilemma regarding the cashback ? You were supposed to get one and the casino didn't give you anything ? Or did you get less than you should have ? 

Please try to elaborate more and I will tell you if it is worth filing a complaint.